Dell PowerEdge 2500 Installation And Troubleshooting Manual Download Page 49

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Installing System Board Options

Dell™ PowerEdge™ 2500 Systems Installation and Troubleshooting Guide

This section describes how to install the following options:

Expansion cards

Memory upgrades

Microprocessor upgrades

Integrated RAID controller

This section also includes instructions for replacing the fan assemblies, cooling shroud, power supplies, RAID battery, and system battery, if necessary.

Use

Figure 6

-1

to locate the system board features.

Table 6

-1

describes the system board connectors and sockets.

Figure 6-1. System Board Features

Table 6-1. System Board Connectors and Sockets

Removing and Replacing Fan Assemblies

Expansion Cards

Removing and Installing the Cooling Shroud

Removing and Installing a Power Supply

Adding Memory

Microprocessor Upgrades

Activating the Integrated RAID Controller

Replacing the System Battery

WARNING:

Before you perform this procedure, you must turn off the system and disconnect it from its power source. For more information, see

Safety First

—

For You and Your System

" in "Troubleshooting Your System."

Connector or Socket

Description

SCSI BACKPLANE

Hot-pluggable SCSI backplane board interface cable connector

RAID BAT

RAID battery connector

BATTERY

System battery connector

COM

Serial port connectors; sometimes referred to as COM1 and COM2

Summary of Contents for PowerEdge 2500

Page 1: ... Intel is a registered trademark of Intel Corporation Microsoft MS DOS Windows NT and Windows are registered trademarks of Microsoft Corporation Novell and NetWare are registered trademarks of Novell Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary int...

Page 2: ...wn over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example Jumpers A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two ...

Page 3: ... default The password feature is enabled The password feature is disabled NVRAM_CLR default The configuration settings are retained at system boot The configuration settings are cleared at next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper plug and boot the system Remove the jumper before restoring the configuration inform...

Page 4: ...assword or setup password perform the following steps 1 Open the front bezel see Removing the Front Bezel in Troubleshooting Your System 2 Remove the system cover 3 Refer to Figure A 2 for the location of the password jumper labeled PASSWD on the system board 4 Remove the jumper plug from the PASSWD jumper 5 Replace the right side computer cover and then reconnect the computer to an electrical out...

Page 5: ...ctrical outlets and turn them on 9 Assign a new system and or setup password To assign a new system password using the System Setup program see Assigning a System Password in the User s Guide Back to Contents Page NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots ...

Page 6: ... Windows NT A ampere s AC alternating current ACPI Advanced Configuration and Power Interface ADC analog to digital converter ADI Autodesk Device Interface AI artificialintelligence ANSI American National Standards Institute APIC Advanced Peripheral Interrupt Controller ASCII American Standard Code for Information Interchange ASIC application specific integrated circuit B BASIC Beginner s All Purp...

Page 7: ...entimeter s CMOS complementary metal oxide semiconductor C O D collect on delivery cpi characters per inch cpl characters per line CPU central processing unit DAC digital to analog converter DASH Dell Advanced SCSI Host DAT digital audio tape dB decibel s dBA adjusted decibel s DC direct current DIMM dualin line memory module DIN ...

Page 8: ...access memory DS DD double sided double density DS HD double sided high density DSA Dell SCSI Array ECC error checking and correction EDO extended data out EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EMI electromagnetic interference EMM expanded memory manager EMS Expanded Memory Specification EPP Enhanced Parallel Port EPROM erasable programmable read only memory ESD ...

Page 9: ...llocation table FCC Federal Communications Commission FIFO first infirst out ft feet g gram s G gravities GB gigabyte s GUI graphical user interface h hexadecimal HIP Hardware Instrumentation Package HMA high memory area HPFS High Performance File System Hz hertz I O input output ICBM inter chassis management bus ID ...

Page 10: ...anese Electronic Industry Development Association K kilo 1024 KB kilobyte s KB sec kilobyte s per second Kb kilobit s Kbps kilobit s per second kg kilogram s kHz kilohertz LAN local area network lb pound s LCD liquid crystal display LED light emitting diode LIF low insertion force LN load number lpi lines per inch ...

Page 11: ...abit s per second MBR master boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megahertz MMX MultiMedia eXtensions mm millimeter s ms millisecond s MS DOS Microsoft Disk Operating System MTBF mean time between failures mV millivolt s NIC network interface controller NiCad nickel cadmium ...

Page 12: ... System 2 OTP one time programmable PAL programmable array logic PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PGA pin grid array POST power on self test ppm pages per minute PQFP plastic quad flat pack PSDB power supply distribution board PS 2 Personal System 2 PVC polyvinyl chloride QIC quarter inch cartridge ...

Page 13: ...radio frequency interference RGB red green blue ROM read only memory rpm revolutions per minute RTC real time clock SCA Single Controller Architecture SCSI small computer system interface SDS Scalable Disk System sec second s SEC single edge contact SDRAM synchronous dynamic random access memory SIMM singlein line memory module SMB server management bus SNMP Simple Network Management Protocol ...

Page 14: ...nd stay resident UMB upper memory block UPS uninterruptible power supply USOC Universal Service Ordering Code V volt s VAC volt s alternating current VDC volt s direct current VESA Video Electronics Standards Association VGA video graphics array VLSI very large scale integration VRAM video random access memory VRM voltage regulator module W watt s WH ...

Page 15: ...watt hour s X XMM extended memory manager XMS eXtended Memory Specification Z ZIF zero insertion force Back to Contents Page ...

Page 16: ...quirements installation and basic operation of the server management software Refer to the software s online help for information about the alert messages issued by the software You may also have one or more of the following documents l Operating system documentation is included with the system if you ordered the operating system software from Dell This documentation describes how to install if ne...

Page 17: ...Back to Contents Page ...

Page 18: ...tors see Figure 2 1 The hard disk drive activity indicator and the ESM indicator The ESM indicator flashes amber when the system needs attention The ESM indicator indicates a power problem a fan temperature problem a hard drive problem or that the PCI expansion cards need attention Figure 2 1 Bezel Indicators Front Panel Indicators and Features Two indicators are located on the front panel the har...

Page 19: ...Codes If you have the integrated RAID controller activated or an optional PERC 3 Di controller is installed in the system three indicators on each of the hard disk drive carriers provide information on the status of the SCSI hard disk drives see Table 2 1 The SCSI backplane firmware controls the drive online and drive failure indicators Figure 2 4 Hard Disk Drive Indicators ...

Page 20: ...igure 2 5 Power Supply Features NOTE If you do not have the integrated PERC3 Di or an optional PERC3 DC or PERC3 QC controller installed you will see only the drive online and drive bay empty indicator patterns Condition Indicator Code Identify drive All three drive status indicators blink simultaneously Drive being prepared for removal The three drive status indicators flash sequentially Drive re...

Page 21: ...ssor See Adding or Replacing a Microprocessor in Installing System Board Options Alert Primary processor is out of rev System detected that the primary processor is not the correct revision Replace the microprocessor See Adding or Replacing a Microprocessor in Installing System Board Options Alert Processor thermal probe failure detected Faulty processor or defective system board Replace the defec...

Page 22: ...Faulty or improperly inserted diskette incorrect configuration settings in System Setup program loose diskette CD ROM interface cable Replace the diskette Run the System Setup program to correct the diskette drive type See Using the System Setup Program in the User s Guide for instructions Check that the diskette drive CD ROM drive unit is seated properly against the interposer board on the periph...

Page 23: ...stance Memory allocation error Faulty application Restart the application Memory parity interrupt at address Improperly seated or faulty memory modules Remove and reseat the memory modules See Installing Memory Modules in Installing System Board Options If the problem persists replace the memory modules See Installing Memory Modules in Installing System Board Options If the problem still persists ...

Page 24: ...P program Incorrect Time or Date settings or defective system battery Check the Time and Date settings See Using the System Setup Program in the User s Guide for instructions If the problem persists replace the system battery See Replacing the System Battery in Installing System Board Options If the problem still persists replace the system board See Getting Help for instructions on obtaining tech...

Page 25: ... verification failure Remove and reseat the memory modules See Installing Memory Modules in Installing System Board Options If the problem persists replace the memory modules See Installing Memory Modules in Installing System Board Options If the problem still persists see Getting Help for instructions on obtaining technical assistance 1 3 2 No memory installed Remove and reseat the memory modules...

Page 26: ... and then reboot the system 4 3 1 Improperly seated or faulty memory modules Remove and reseat the memory modules See Installing Memory Modules in Installing System Board Options If the problem persists replace the memory modules See Installing Memory Modules in Installing System Board Options If the problem still persists see Getting Help for instructions on obtaining technical assistance 4 3 3 D...

Page 27: ......

Page 28: ...ists users in transferring the appropriate program files to the system s hard disk drive Installation instructions may provide details about how to configure the operating system to successfully run the program Always read the installation instructions before running a program s installation routine When you run the installation routine be prepared to respond to prompts for information about how t...

Page 29: ...e 3 1 IRQ Line Assignment Defaults Back to Contents Page IRQ Line Used By Available IRQ0 Used by the system timer IRQ1 Used by the keyboard controller IRQ2 Used by interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Used by serial port 2 COM2 and COM4 IRQ4 Used by serial port 1 COM1 and COM3 IRQ5 Available unless used by a secondary parallel port IRQ6 Used by the diskette drive controller IRQ...

Page 30: ...operly you may have a component failure As long as the microprocessor and the input and output components of the system the monitor keyboard and diskette drive are working you can use the Dell Diagnostics If you know what component s you need to test simply select the appropriate diagnostic device group s or subtest s If you are unsure about the scope of the problem read the rest of the informatio...

Page 31: ...ond line gives information about the highlighted option How to Use the Device Groups Menu The Device Groups menu at the bottom of the screen provides options that enable you to select and run specific diagnostic tests from the diagnostics main screen Press the left and right arrow keys to select the options on the menu As you move from one menu option to another a brief explanation of the highligh...

Page 32: ...ests Allows you to select individual devices to tailor the testing process to your particular needs You can choose one or more devices from the list When you choose Tests four options are displayed Run Tests Select Parameters and Help Select Allows you to choose one or more devices from a particular device group Three options are displayed One All and Help Parameters Determines how a particular te...

Page 33: ...gure 2 3 for the back panel features and connectors Checking Specific System Problems 1 Turn off the system including any attached peripherals Disconnect all the power cables from their electrical outlets 2 If the system is connected to a PDU turn the PDU off and then on again If it is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU 3 R...

Page 34: ... illustrations will depict the system laying on its side Figure 5 1 System Orientation Removing and Replacing the Front Bezel Look Listen for Action An error message See Indicators Messages and Codes Alert messages from the Dell OpenManage Server Agent software See Alert Log Messages From the Dell OpenManage Server Agent in Indicators Messages and Codes The monitor s power indicator See Troublesho...

Page 35: ...lease the pins to attach the bezel to the system 3 Swing the bezel closed until the bezel snaps into place 4 Using the system key lock the bezel Removing and Replacing the System Cover The system is enclosed by a front bezel and a cover To upgrade or troubleshoot the system remove the system cover to gain access to internal components Removing the System Cover 1 Open the front bezel See Removing t...

Page 36: ...e procedures see External Connections Troubleshooting the Video Subsystem Problem l Monitor l Monitor interface cable l Video memory l Video logic Action 1 Check the system and power connections to the monitor 2 Run the video tests in the Dell Diagnostics If the tests run successfully the problem is not related to video hardware Go to Finding Software Solutions If the tests did not run successfull...

Page 37: ...re not set to Enabled continue to step 2 2 Change the Serial Port 1 Serial Port 2 and Parallel Port settings to Enabled then reboot the system 3 Check the system setup See Using the System Setup Program in the User s Guide for instructions If the system setup is correct go to step 5 4 Change the necessary statements in the system setup If the port problem is confined to a particular application pr...

Page 38: ...pt to print on the parallel printer If the print operation is not successful the see Getting Help for instructions on obtaining technical assistance Troubleshooting a USB Device Problem l A system error message indicates a problem l Device connected to the port is not working Action 1 Enter the System Setup program and check that the USB ports are enabled See Using the System Setup Program in the ...

Page 39: ...gure 5 4 NIC Indicators Inside the System In Figure 5 5 the system cover and front bezel are removed to provide an interior view of the system Figure 5 5 Inside the System The system board holds the system s control circuitry and other electronic components Several hardware options such as the microprocessors and memory are installed directly on the system board The system board can accommodate up...

Page 40: ...penManage Server Agent documentation Troubleshooting a Wet System Problem l Liquid spills l Splashes l Excessive humidity Action 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Remove all expansion cards installed in the system 4 Let the system dry thoroughly for at least 24 hours 5 Replace the system cover r...

Page 41: ... a Cooling Fan Problem l Amber fault indicator on the system front bezel lights up l Server management application program issues a fan related error message Action 1 Open the front bezel See Removing the Front Bezel 2 Remove the system cover 3 Locate the faulty fan and while pressing the release lever grasp the fan and lift straight up to clear the fan assembly see Figure 5 6 WARNING There is a d...

Page 42: ...he system cover 4 Verify that each expansion card is firmly seated in its connector 5 Verify that any appropriate cables are firmly connected to their corresponding connectors on the expansion cards 6 Install the system cover 7 Connect the system to an electrical outlet and turn on the system If the problem still exists go to step 8 8 Turn off the system and disconnect the system from its electric...

Page 43: ...e system memory If the amount of memory installed does not match the system memory setting continue to step 13 12 Reboot the system and observe the monitor screen and the Num Lock Caps Lock and Scroll Lock indicators on the keyboard If the monitor screen does remain blank and the Num Lock Caps Lock and Scroll Lock indicators on the keyboard remain on continue to step 13 If the monitor screen does ...

Page 44: ...Replace the system cover reconnect the system to power and turn on the system 6 Run the system board tests in the Dell Diagnostics If the tests does not run successfully see Getting Help for instructions on obtaining technical assistance 7 Turn off the system disconnect it from power and remove the system cover 8 Reinstall one of the expansion cards that you removed in step 4 9 Replace the system ...

Page 45: ... expansion cards you removed in step 7 10 Retest and run the diskette drives test in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly 11 Repeat steps 9 and 10 until all expansion cards have been reinstalled or until one of the expansion cards prevents the system from booting from the diagnostics diskette If the problem is not resolved see Getting Help for ...

Page 46: ...e drive to the SCSI host adapter Reconnect the system to the electrical outlet and apply power 7 If the problem is not resolved see Getting Help for instructions on obtaining technical assistance Troubleshooting Hard Disk Drives Problem l The drive itself l SCSI backplane board l SCSI cable connections to the system board l Systems using an optional Dell host adapter card issue the following signa...

Page 47: ...g any attached peripherals and disconnect the system from its electrical outlet 5 Open the front bezel see Removing the Front Bezel 6 Remove the system cover 7 Remove the cooling shroud 8 Reseat the RAID memory module in its socket See Adding Memory in Installing System Board Options for general instructions on removing and replacing DIMMs 9 Reseat the RAID hardware key in its socket See Figure 6 ...

Page 48: ...Back to Contents Page ...

Page 49: ... Board Features Table 6 1 System Board Connectors and Sockets Removing and Replacing Fan Assemblies Expansion Cards Removing and Installing the Cooling Shroud Removing and Installing a Power Supply Adding Memory Microprocessor Upgrades Activating the Integrated RAID Controller Replacing the System Battery WARNING Before you perform this procedure you must turn off the system and disconnect it from...

Page 50: ...t fan connector on the SCSI backplane board see Figure A 3 DIMM_x Memory module sockets A F DIMM_RAID Memory module socket for integrated RAID controller ENET Ethernet connector REAR FAN Power for the rear fan assembly FLOPPY IDE Power and data to the diskette CD ROM interposer board from the system board INTR Intrusion alarm switch connectors KYBD Keyboard connector MOUSE Mouse connector FRONT PA...

Page 51: ...onnector REAR FAN on the system board see Figure 6 1 2 Align the fan assembly with the fan assembly guide on the back panel and push down until the fan assembly is firmly seated and the latch is engaged see Figure 6 3 3 Install the cooling shroud see Installing the Cooling Shroud 4 Replace the system cover 5 Close the front bezel Removing and Replacing Individual Fans There are four fans contained...

Page 52: ...ion on configuring the card making internal connections or otherwise customizing the card for your system 4 Remove the front fan assembly see Removing the Front Fan Assembly 5 Release the expansion card latch and remove the filler bracket from the expansion slot see Figure 6 5 6 Install the new expansion card see Figure 6 5 7 Position the expansion card so that the board edge connector aligns with...

Page 53: ...7 Grasp the expansion card by its top corners and carefully remove it from the expansion card connector 8 If you are removing the card permanently install a metal filler bracket over the empty card slot opening 9 Replace the front fan assembly see Replacing the Front Fan Assembly 10 Replace the system cover and then reconnect the system and peripherals to their power sources and turn on the system...

Page 54: ...2 Rotate the cooling shroud down ensuring the thumbscrews are aligned with the connecting posts on the system board see Figure 6 6 3 Tighten the two thumbscrews securing the cooling shroud to the system board 4 Replace the system cover 5 Close the front bezel Removing and Installing a Power Supply 1 Open the front bezel see Removing the Front Bezel in Troubleshooting Your System CAUTION The power ...

Page 55: ...6 1 next to the cooling fan assembly Memory Upgrade Kits The system is upgradable to 4 GB by installing combinations of 64 128 256 512 MB and 1 GB registered memory modules If you receive an error message stating that maximum memory has been exceeded see Indicators Messages and Codes for detailed information You can purchase memory upgrade kits from Dell as needed Memory Module Installation Guidel...

Page 56: ...pletes the POST routine it runs a memory test The system detects that the new memory does not match the system configuration information which is stored in NVRAM The monitor displays an error message that ends with the following words Total Desired Memory DIMM_A DIMM_B DIMM_C DIMM_D DIMM_E DIMM_F 128 MB 64 MB 64 MB None None None None 256 MB 128 MB 128 MB None None None None 512 MB 256 MB 256 MB N...

Page 57: ...t the memory module in the socket see Figure 6 10 The memory module socket has two alignment keys that allow the memory module to be installed in the socket in only one way 7 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket see Figure 6 10 8 When the memory module is properly seated in the socket the...

Page 58: ...dary micro processor must have the same operating frequency as the primary micro processor For example if the system has a 933 MHz primary microprocessor your secondary microprocessor must also be a 933 MHz microprocessor In a single microprocessor system the microprocessor must be installed in the primary ZIF socket The following items are included in the microprocessor upgrade kit l A microproce...

Page 59: ...n the pin 1 corner of the microprocessor see Figure 6 14 with the pin 1 corner of the microprocessor socket Identify the pin 1 corner of the microprocessor by locating the tiny gold triangle that extends from one corner of the large central rectangular area The gold maintain proper thermal conditions WARNING The microprocessor chip and heat sink can become extremely hot Be sure the microprocessor ...

Page 60: ...rocessor is misaligned When the microprocessor is positioned correctly it should drop down into the socket with minimal pressure When the microprocessor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the microprocessor Figure 6 15 Installing the Microprocessor 12 Place the new heat sink on top of the microprocessor see Figure 6 16 13 Orie...

Page 61: ... Reconnect your system and peripherals to their power sources and turn on system 22 Press F2 to enter the System Setup program and check that the PROCESSOR 1 and PROCESSOR 2 categories match the new system configuration See the system User s Guide for instructions 23 As the system boots it detects the presence of the new processor and automatically changes the system configuration information in t...

Page 62: ...ule in the socket see Figure 6 18 The memory module socket has two alignment keys that allow the memory module to be installed in the socket in only one way 6 Press on the memory module with your thumbs while pulling on the ejectors with your index fingers to lock the memory module into the socket 7 Install the RAID hardware key in its socket on the system board see Figure 6 1 NOTE After you remov...

Page 63: ... the back edge of the battery assembly into place so the battery lies flat in the bay see Figure 6 20 2 Connect the battery cable to the RAID battery connector RAID_BTRY on the system board see Figure 6 1 3 Install the peripheral bay see Installing the Peripheral Bay Removing the RAID Battery 1 Open the front bezel see Removing the Front Bezel in Troubleshooting Your System 2 Remove the system cov...

Page 64: ...t in the System Setup program replace the battery You can operate the system without a battery however the system configuration information maintained by the battery in NVRAM is erased each time you shut down the system Therefore you must reenter the system configuration information and reset the options each time the system boots until you replace the battery The battery is a 3 0 volt V coin cell...

Page 65: ...nect the system and peripherals to their power sources and turn on the system power 9 Enter the System Setup program to confirm that the battery is operating properly 10 Enter the correct time and date through the System Setup program s Time and Date settings Also reenter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup pro...

Page 66: ...fan assembly see Removing the Front Fan Assembly in Installing System Board Options 5 Disconnect the interface cable from the interposer board attached to the CD ROM diskette drive 6 Loosen the thumbscrew securing the peripheral bay to the chassis see Figure 7 1 Figure 7 1 Removing the Peripheral Bay 7 While grasping the peripheral bay handle slide the peripheral bay backwards and lift the bay str...

Page 67: ...in be terminated and that all devices in between be unterminated The SCSI cable included in the upgrade kit has an active terminator installed at the end of the cable Therefore when configuring the devices in the peripheral bay you should disable the devices termination Installing a Device That Uses the System s Integrated SCSI Controller 1 Turn off the power to the system including any attached p...

Page 68: ...rd and compare the jumper and switch settings with those in the drive documentation See SCSI Configuration Information for information on setting the drive s SCSI ID number and enabling termination if required Change any settings necessary for this system s configuration 3 Open the front bezel see Removing the Front Bezel in Troubleshooting Your System 4 Remove the system cover 5 Disconnect the ca...

Page 69: ...Troubleshooting Your System b Remove the system cover c Install the controller card in an expansion slot d Replace the system cover e Close the front bezel 4 Connect the tape drive s interface DC power cable to the external SCSI connector on the back of the system or the connector on the controller card supplied with the tape drive 5 Secure the controller card connection by tightening the screws o...

Page 70: ... Carrier 4 Insert the carrier into the drive bay see Figure 7 2 5 Close the drive carrier handle to lock the drive in place 6 Close the front bezel 7 Install any required SCSI device drivers see Installing and Configuring SCSI Drivers in the User s Guide for information 8 If the hard disk drive is a new drive run the SCSI Controllers test in the Dell Diagnostics Removing a SCSI Hard Disk Drive 1 I...

Page 71: ...sy chain the devices to each other by using the cables shipped with each device 8 Replace the system cover 9 Close the front bezel Reconnect the system to an electrical outlet 10 Connect the external device s to electrical outlet s 11 Install any required SCSI device drivers see Installing and Configuring SCSI Drivers in the User s Guide for information and instructions 12 Test the SCSI devices Te...

Page 72: ...the card guide 6 Close the retention lever to slide the daughter card into the SCSI backplane connector and lock the card into place see Figure 7 3 7 Reconfigure the SCSI cable connections to the SCSI backplane as necessary to operate the backplane as a 2 x 3 split backplane 8 Replace the system cover 9 Close the front bezel Reconnect the system and peripherals to their power sources and turn on p...

Page 73: ...or instructions on using the technical support service see Technical Support Service and Before You Call Help Tools Dell provides a number of tools to assist you These tools are described in the following sections World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products Through the Internet you can access most of the services desc...

Page 74: ...ll s industry leading hardware technical support service is available 24 hours a day seven days a week to answer your questions about Dell hardware Our technical support staff pride themselves on their track record more than 90 percent of all problems and questions are taken care of in just one toll free call usually in less than 10 minutes When you call our experts can refer to records kept on yo...

Page 75: ...hone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Make sure that the system documentation is available Dell Contact Numbers The following table provides country specific access codes and telephone numbers websites and email addresses that you...

Page 76: ...ccounts Corporate Technical Support 0660 8779 Switchboard 01 491 04 0 Website http support euro dell com E mail tech_support_germany dell com Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Technical Support 02 481 92 88 Customer Care 02 481 91 19 Home Small Business Sales toll free 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Website ...

Page 77: ...onal Customer Care 45170184 Home Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support Upplands Vasby Sweden 859005594 Fax Switchboard 45170117 Website http support euro dell com E mail den_support dell com Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Ca...

Page 78: ...026 Sales 01 286 0500 SalesFax 01 204 0144 Fax 0870 907 5590 Switchboard 01 286 0500 Website http support euro dell com E mail dell_direct_support dell com Italy Milan International Access Code 00 Country Code 39 City Code 02 Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 824 13 Switchboard 02 696 821 12 Website http support euro dell com E mail web_...

Page 79: ...02 481 91 00 Website http support euro dell com E mail tech_be dell com Macau Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support toll free 1 800 888 298 Customer Service 04 633 4949 Transaction Sales toll free 1 800 888 202...

Page 80: ... 077 Customer Care 34 902 118 540 or 35 800 834 075 Sales 35 800 834 075 Fax 35 121 424 01 12 E mail es_support dell com Singapore Singapore International Access Code 005 Country Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 6011 054 Corporate Sales toll free 800 6011 053 South Africa Johannesburg International Access...

Page 81: ...0 09 U K Bracknell International Access Code 010 Country Code 44 City Code 1344 Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support Direct PAD and General 0870 908 0800 Global Accounts Customer Care 01344 723186 Corporate Customer Care 01344 723185 Preferred Accounts 500 5000 employees Customer Care 01344 723196 Central Government Customer Care 01344 7...

Page 82: ...879 3355 Spare Parts Sales toll free 1 800 357 3355 DellWare toll free 1 800 753 7201 Desktop and Portable Fee Based Technical Support toll free 1 800 433 9005 Server Fee Based Technical Support toll free 1 800 967 0765 Sales Catalogs toll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechFax toll free 1 800 950 1329 Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 877 ...

Page 83: ...ant information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem CAUTION A CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury WARNING A WARNING indicates a potentially hazardous situation which if not avoided may result in ...

Page 84: ...6 7 Rotating the Cooling Shroud Figure6 8 Removing and Installing the Power Supply Figure6 9 Memory Module Sockets Figure6 10 Installing a Memory Module Figure6 11 Removing a Memory Module Figure6 12 Securing Clip Figure6 13 Removing the Microprocessor Figure6 14 Pin 1 Identification Figure6 15 Installing the Microprocessor Figure6 16 Installing the Heat Sink Figure6 17 Installing the VRM Figure6 ...

Page 85: ...upply Indicator Patterns Table 2 3 System Messages Table 2 4 System Beep Codes Table 3 1 IRQ Line Assignment Defaults Table 4 1 Devices Options Table 4 2 Parameters Options Table 5 1 Start Up Routine Indications Table 6 1 System Board Connectors and Sockets Table 6 2 Sample Memory Module Configurations Table A 1 System Board Jumper Settings Back to Contents Page ...

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