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34

Help and Regulator y Notices

www

.dell.com | support.dell.com

Japan (Kawasaki)

International Access Code: 

001

Country Code: 

81

City Code: 

44

Website: 

support.jp.dell.com

Technical Support (servers)

toll-free: 0120-1984-98

Technical Support outside of Japan (servers)

81-44-556-4162

Technical Support (Dimension™ and Inspiron™)

toll-free: 0120-1982-26

Technical Support outside of Japan (Dimension and 

Inspiron)

81-44-520-1435

Technical Support (Dell Precision™, OptiPlex™, 

and Latitude™)

toll-free: 0120-1984-33

Technical Support outside of Japan (Dell Precision, 

OptiPlex, and Latitude)

81-44-556-3894

24-Hour Automated Order Service

044 556-3801

Customer Care

044 556-4240

Business Sales Division (up to 400 employees)

044 556-1465

Preferred Accounts Division Sales (over 400 

employees)

044 556-3433

Large Corporate Accounts Sales (over 3500 

employees)

044 556-3430

Public Sales (government agencies, educational 

institutions, and medical institutions)

044 556-1469

Global Segment Japan

044 556-3469

Individual User

044 556-1760

Faxbox Service

044 556-3490

Switchboard

044 556-4300

Korea (Seoul)

International Access Code: 

001

Country Code: 

82

City Code: 

2

Technical Support

toll-free: 080-200-3800

Sales

toll-free: 080-200-3600

Customer Service (Seoul, Korea)

toll-free: 080-200-3800

Customer Service (Penang, Malaysia)

604 633 4949

Fax

2194-6202

Switchboard

2194-6000

Country (City)

International Access Code 
Country Code
City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Summary of Contents for PowerConnect 2124

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerConnect 2124 and 2508 Systems User s Guide ...

Page 2: ...nge without notice 2002 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo DellNet and PowerConnect are trademarks of Dell Computer Corporation Other trademarks and trade names may be used in this document to refer to either the entities...

Page 3: ...fic at 1000 Mbps Gigabit Ethernet 17 Class of Service 18 Redundant Power System PowerConnect RPS 60 19 Mounting Kit Instructions 19 Technical Information 20 3 Help and Regulatory Notices 21 Technical Assistance 22 Problems With Your Order 24 Product Information 24 Returning Items for Warranty Repair or Credit 24 Before You Call 25 Contacting Dell 26 ...

Page 4: ...4 Contents Regulatory Notices 42 ...

Page 5: ...t The product has been exposed to water The product has been dropped or damaged The product does not operate correctly when you follow the operating instructions Keep your system away from radiators and heat sources Also do not block cooling vents Do not spill food or liquids on your system components and never operate the product in a wet environment If the system gets wet see the appropriate sec...

Page 6: ...n cable or power strip does not exceed 80 percent of the ampere ratings limit for the extension cable or power strip To help protect your system from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS Position system cables and power cables carefully route cables so that they cannot be stepped on or tripped over ...

Page 7: ...et using the customer rack kit The installation of your system and rack kit in any other rack cabinet has not been approved by any safety agencies It is your responsibility to have the final combination of system and rack kit in a rack cabinet evaluated for suitability by a certified safety agency Dell disclaims all liability and warranties in connection with such combinations System rack kits are...

Page 8: ...the ground conductor or operate the equipment in the absence of a suitably installed ground conductor Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available CAUTION The system chassis must be positively grounded to the rack cabinet frame Do not attempt to connect power to the system until grounding cables are connected Co...

Page 9: ...o not remove the component from the antistatic packing material until you are ready to install the component in your system Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first place it in an antistatic container or packaging Handle all sensitive components in a static safe area If possible use antistat...

Page 10: ...10 Safety Instructions w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 11: ...o m 1 S E C T IO N 1 Features Package Contents Front Panel Indicators Connecting Devices Aggregating Traffic at 1000 Mbps Gigabit Ethernet Class of Service Redundant Power System PowerConnect RPS 60 Mounting Kit Instructions Technical Information ...

Page 12: ... 1 10 100 1000 Mbps switch ports PowerConnect 2124 8 10 100 1000 Mbps switch ports PowerConnect 2508 Automatic negotiation for speed and duplex mode on all ports Backpressure flow control in half duplex operation IEEE 802 3x PAUSE frames flow control in full duplex operation Auto MDI MDIX 8K MAC address entries supported with hardware based address aging Tag based 802 1p Class of Service with four...

Page 13: ...rmation Status of the power supply Status of the optional external redundant power supply Connection speed of 10 Mbps 100 Mbps or 1000 Mbps Data activity on the segment Full or half duplex operation mode PowerConnect 2124 Power LED Green The unit is on and the internal power supply is working properly Red The unit is on and the internal power supply has failed Off The unit is off ...

Page 14: ...range A 10 Mbps link has been established Blinking Orange A 10 Mbps link has been established and data is being transmitted or received Off No link established 10 100 Ports Duplex Mode Collisions FDX COL LED Green The port is operating in full duplex mode Blinking Green The port is operating in half duplex mode and collisions are occurring Off The port is operating in half duplex mode and no colli...

Page 15: ...ex Mode Collisions FDX COL LED Green The port is operating in full duplex mode Blinking Green The port is operating in half duplex mode and collisions are occurring Off The port is operating in half duplex mode and no collisions are occurring PowerConnect 2508 Power LED Green The unit is on and the internal power supply is working properly Red The unit is on and the internal power supply has faile...

Page 16: ... A 100 Mbps link is established Off No 100 Mbps link is established Link Activity LNK ACT LED Green A link has been established Blinking Green A link has been established and data is being transmitted or received Off No link established Duplex Mode Collisions FDX COL LED Green The port is operating in full duplex mode Blinking Green The port is operating in half duplex mode and collisions are occu...

Page 17: ... TX and 1000Base T devices All the RJ45 ports support Auto MDI MDIX and therefore automatically detect the type of cable used to connect the network device Crossover or straight through networking cables can be used to connect PCs as well as other networking devices like hubs or routers to the switch Aggregating Traffic at 1000 Mbps Gigabit Ethernet You can build high performance networks by aggre...

Page 18: ...heduled following a Weighted Round Robin scheme NOTE The IEEE 802 1p priority information is part of the IEEE 802 1q tag that also defines VLAN memberships The switches will ignore the VLAN membership information in the tag i e all ports are part of all VLANs but will preserve the full tag information including packet priority and VLAN ID when transmitting the packet at the destination port Gigabi...

Page 19: ...can monitor the status of the two power supplies via the front panel LEDs Mounting Kit Instructions These switches come with mounting brackets and screws for rack mounting and rubber feet for stationing on a flat surface Installing on a Flat Surface The switch can be installed on any appropriate level surface that can safely support the weight of the switches and their attached cables There must b...

Page 20: ... in the rack 3 Insert and tighten two screws appropriate for your rack through each of the mounting brackets Technical Information Network Protocol and Standards Compatibility IEEE 802 3 CSMA CD IEEE 802 3 10Base T IEEE 802 3u 100Base TX IEEE 802 3z ab 1000Base T IEEE 802 3x Flow Control IEEE 802 3p Priority Interface RJ 45 connector Power Supply 100 240VAC 50 60 Hz universal input Physical Dimens...

Page 21: ...w w w d e l l c o m s u p p o r t d e l l c o m 2 S E C T IO N 2 Help and Regulatory Notices Technical Assistance Contacting Dell Regulatory Notices ...

Page 22: ...upport can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follo...

Page 23: ... only support euro dell com for Europe only Electronic Quote Service sales dell com apmarketing dell com for Asian Pacific countries only Electronic Information Service info dell com AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers When you call AutoTech...

Page 24: ...vice see Technical Assistance and then call the number for your country as listed in Contacting Dell Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call see the contact numbers for your region Product Informati...

Page 25: ...le for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct...

Page 26: ...e business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below Diagnostics Checklist Name Date Address Phone number Service tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Switch Name and Firmware Version E...

Page 27: ... General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar Tech Support and Customer Care toll free 0 800 444 0733 Sales 0 810 444 3355 Tech Support Fax 11 4515 7139 Customer Care Fax 11 4515 7138 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail A...

Page 28: ...00 Country Code 32 City Code 2 Website support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell com be fr emaildell Technical Support 02 481 92 88 Customer Care 02 481 91 19 Home Small Business Sales toll free 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support t...

Page 29: ...ds General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Home and Small Business Technical Support toll free 800 858 2437 Corporate Accounts Technical Support toll free 800 858 2333 Customer Experience toll free 800 858 2060 Home and Small Business toll free 800 858 2...

Page 30: ...rt desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Fax Switchboard Relational 3287 1201 Switchboard Home Small Business 3287 5000 Fax Switchboard Home Small Business 3287 5001 Dominica General Support toll free 1 86...

Page 31: ...de 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 004 719 ...

Page 32: ...ic Accounts Customer Care 06103 766 9555 Switchboard 06103 766 7000 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong International Access Code 001 Country Code 852 Technical Support toll free 800 96 4107 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 800 96 4109 Corporate S...

Page 33: ...ithin U K only 0870 907 4000 SalesFax 01 204 0144 Fax 01 204 5960 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 82...

Page 34: ...44 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Faxbox Service 044 556 3490 Switchboard 04...

Page 35: ...m toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Cod...

Page 36: ...E mail tech_nl dell com Technical Support 020 581 8838 Customer Care 020 581 8740 Home Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech...

Page 37: ...0 669 Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Website support euro dell com E mail pl_support dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 35 E mail support euro dell com es es emaildell Technical ...

Page 38: ...ll com E mail dell_za_support dell com Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro ...

Page 39: ...Code 41 City Code 22 Website support euro dell com E mail swisstech dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Ta...

Page 40: ...orporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support direct PAD and general 0870 908 0800 Global Accounts Customer Care 01344 373 185 or 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 0870 908 0500 Preferred Accounts 500 5000 employees Customer Care 01344 373 196 Central Government Customer Care 01344 373 193 Local Government Edu...

Page 41: ...ll free 1 800 283 2210 Business 400 employees 400 employees and their employees Service and Technical Support toll free 1 800 822 8965 Public government education and healthcare Service and Technical Support toll free 1 800 234 1490 Employee Purchase Program EPP Customer Service and Technical Support toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outl...

Page 42: ... interference perform the following test Turn your Ethernet switch on and off while your radio or TV is showing interference If the interference disappears when you turn the switch off and reappears when you turn it back on the switch is causing interference The following options are recommended to try to correct the interference Reorient the receiving radio or TV antenna where this may be done sa...

Page 43: ...ence at your own expense This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation IC Notice Canada Only Most Dell computer systems and other Dell digital apparatus are classified by the Industry Can...

Page 44: ...nic current emissions Equipment input current up to and including 16 A per phase EN 61000 3 3 Electromagnetic compatibility EMC Part 3 Limits Section 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current up to and including 16 A EN 60950 Safety of Information Technology Equipment For 48 volt direct current VDC powered systems the following ...

Page 45: ...or typical domestic areas RF INTERFERENCE WARNING This is a Class A product In a domestic environment this product may cause radio frequency RF interference in which case the user may be required to take adequate measures A Declaration of Conformity in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV Limerick Irelan...

Page 46: ...gel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 100 240 VAC Frequency 50 60 Hz Input current rating 1 5 A Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kueh...

Page 47: ...n the standard of the Voluntary Control Council for Interference VCCI for information technology equipment If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions VCCI Class A ITE Regulatory Mark VCCI ...

Page 48: ...48 Help and Regulatory Notices w w w d e l l c o m s u p p o r t d e l l c o m ...

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