Dell P3223QE User Manual Download

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| Setting Up the Monitor

Ensure to set

USB-C Charging

90W

On in Off Mode

. When the PC and two

monitors are in an initially OFF power state, pressing the power button on Monitor 1 or
Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2.

Monitor 1

Monitor 2

USB-C
port1

USB-C
port2

System power state(OFF)

USB-C

Pressing power button on Monitor 1 or 2

Monitor 1

Monitor 2

USB-C
port1

USB-C
port2

System power state (ON)

USB-C

Summary of Contents for P3223QE

Page 1: ...Model P3223QE Regulatory model P3223QEt Dell P3223QE Monitor User s Guide ...

Page 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2022 05 Rev A00 ...

Page 3: ...ental Characteristics 16 Pin Assignments 17 Plug and Play 23 LCD Monitor Quality and Pixel Policy 23 Handling and Moving Your Display 23 Maintenance Guidelines 25 Cleaning Your Monitor 25 Setting Up the Monitor 26 Connecting the Stand 26 Using the Tilt Swivel and Vertical Extension 29 Tilt Swivel and Vertical Extension 29 Rotating the Monitor 29 Adjusting the Rotation Display Settings of Your Syst...

Page 4: ...stick Control 46 Using the Menu Launcher 47 Front Panel Button 49 Using the Main Menu 50 Using the OSD Lock Function 61 Initial Setup 64 OSD Warning Messages 65 Setting the Maximum Resolution 68 Troubleshooting 69 Self Test 69 Built in Diagnostics 70 Common Problems 71 Product Specific Problems 73 Universal Serial Bus USB Specific Problems 76 Appendix 77 FCC Notices U S Only and Other Regulatory I...

Page 5: ...ed to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it is going to be left unused for an extended period o...

Page 6: ...u have received all the components and see Contacting Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Display Stand riser Stand base Power cable varies by country USB Type C cable C to C USB Type C cable A to C DP cable Cable Tie ...

Page 7: ...ivity with DP and HDMI helps future proof your monitor Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Power and OSD buttons lock Security lock slot 0 3 W in Standby Mode Optimize eye comfort with a flicker free screen minimizes hazard blue light emission The monitor uses Low Blue Light panel and is in compliance wit...

Page 8: ...tifying Parts and Controls Front View 1 Label Description Use 1 Power LED indicator Solid white light indicates the monitor is turned on and functioning normally The blinking white light indicates the monitor is in Standby Mode ...

Page 9: ...need to contact Dell for technical support 4 Stand release button Release stand from monitor 5 Regulatory label Lists the regulatory approvals 6 VESA mounting holes 100 mm x 100 mm behind attached VESA cover Wall mount monitor using VESA compatible wall mount kit 100 mm x 100 mm 7 Dell soundbar mounting slots Attaches the optional Dell soundbar 8 Cable management slot Used to organize cables by pl...

Page 10: ... 5A 15V 3A 9V 3A 5V 3A NOTE USB C is not supported on Windows versions that are prior to Windows 10 for Billboard message Type C to Type A cable 6 7 9 10 USB A downstream port 4 Port with icon supports 5V 0 9A Connect your USB device You can use these ports only after you have connected the USB cable from the computer to the monitor NOTE To avoid signal interference when a wireless USB device has ...

Page 11: ...87 Viewing angle Horizontal 178 typical Vertical 178 typical Brightness 350 cd m typical Contrast ratio 1000 to 1 typical Display screen coating Anti glare treatment of the front polarizer 3H hard coating Backlight LED Response Time Gray to Gray 5 ms Fast mode 8 ms Normal mode Color depth 1 07 billion colors Color gamut 99 sRGB Connectivity 1 x DP 1 4 in port HDCP 1 4 HDCP 2 2 1 x HDMI 2 0 port HD...

Page 12: ...er DDM Compatibility Easy Arrange and other key features Security Security lock slot cable lock sold separately At panel native only under Custom Mode preset Resolution Specifications Horizontal scan range 30kHz to 140kHz Vertical scan range 24Hz to 75Hz Maximum preset resolution 3840 x 2160 at 60Hz Video display capabilities HDMI 480p 576p 720p 1080i 1080p 2160p Video display capabilities DP USB ...

Page 13: ... 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 800 49 3 60 0 71 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 1200 75 0 60 0 162 0 VESA 1680 x 1050 65 29 60 0 146 25 VESA 1920 x 1080 67 5 60 0 148 5 VESA 1920 x 1200 74 04 60 0 154 0 VESA 2048 x 1080 66 58 60 0 147 18 VESA 2048 x 1152 70 99 60 0 156 75 CVT 2048 x 1280 78 ...

Page 14: ...on TEC Total energy consumption in kWh as defined in Energy Star 8 0 version This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about elec...

Page 15: ...o C 1 8 M cable Dimensions with stand Height extended 618 67 mm 24 36 in Height compressed 468 67 mm 18 45 in Width 712 40 mm 28 05 in Depth 233 17 mm 9 18 in Dimensions without stand Height 417 17 mm 16 42 in Width 712 40 mm 28 05 in Depth 56 18 mm 2 21 in Stand dimensions Height extended 483 30 mm 19 03 in Height compressed 436 50 mm 17 19 in Width 300 00 mm 11 81 in Depth 233 17 mm 9 18 in Base...

Page 16: ...tion varies by country See https www epeat net for registration status by country TCO Certified TCO Certified Edge RoHS Compliant BFR PVC Free monitor excluding external cables Meets NFPA 99 leakage current requirements Arsenic Free glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 20 to 80 non conde...

Page 17: ...Port in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 18: ...2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 19: ...Port Pin Signal Pin Signal A1 GND B12 GND A2 SSTXp1 B11 SSRXp1 A3 SSTXn1 B10 SSRXn1 A4 VBUS B9 VBUS A5 CC1 B8 SBU2 A6 Dp1 B7 Dn1 A7 Dn1 B6 Dp1 A8 SBU1 B5 CC2 A9 VBUS B4 VBUS A10 SSRXn2 B3 SSTXn2 A11 SSRXp2 B2 SSTXp2 A12 GND B1 GND ...

Page 20: ...r s USB ports work only when the monitor is on or in Standby mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Super speed USB 5Gbps USB 3 2 Gen1 Transfer speed Data rate Maximum power supported each port Super speed 5 Gbps 4 5 W Hi Speed 480 Mbps 2 5 W Full speed 12 Mbps 2 5 W USB 3 2 Gen1 5Gbps Downstream Port Pin ...

Page 21: ...hernet Controller Driver available for your system This is available for download at https www dell com support under the Driver and download section Network RJ45 data rate via USB C max speed is 1000 Mbps NOTE This LAN port is 1000Base T IEEE 802 3az compliant supporting Mac Address Printed on model label Pass thru MAPT Wake on LAN WOL from standby mode S3 only and UEFI PXE Boot function these 3 ...

Page 22: ...scription Right LED Amber or Green Speed indicator Amber On 1000 Mbps Green On 100 Mbps Off 10 Mbps Left LED Green Link Activity indicator Blinking Activity on the port Green On Link is being established Off Link is not established NOTE RJ45 cable is non in box standard accessory ...

Page 23: ...onitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability For more information on LCD Monitor Pixel Policy see Dell support site at https www dell com pixelguidelines Handling and Moving Your Display To ensure the monitor is handled safely when lifting or moving it follow th...

Page 24: ... on the display area to avoid any scratches or damage When transporting the monitor avoid any sudden shock or vibration to it When lifting or moving the monitor do not turn the monitor upside down while holding the stand base or stand riser This may result in accidental damage to the monitor or cause personal injury ...

Page 25: ...ace of the monitor Doing so will allow liquids to accumulate at the bottom of the display panel and corrode the electronics resulting in permanent damage Instead apply the cleaning solution or water to a soft cloth and then clean the monitor CAUTION Using chemicals for cleaning may cause changes in the appearance of the monitor such as color fading milky film on the monitor deformation uneven dark...

Page 26: ...r monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand CAUTION Place monitor of a flat clean and soft surface to avoid scratching the display panel To attach the monitor stand 1 Align and place the stand riser on the stand base 2 Open the screw handle at the bottom of the stand base and turn it clockwise to ...

Page 27: ...tor 27 4 Open the protective cover on the monitor to access the VESA slot on the monitor 5 Slide the tabs on the stand riser into the slots on the display back cover and press down the stand assembly to snap it into place ...

Page 28: ...tor 6 Hold the stand riser and lift the monitor carefully then place it on a flat surface NOTE Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 7 Lift the protective cover from the monitor ...

Page 29: ...t up instructions that were included with the stand Tilt Swivel and Vertical Extension With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle 5 30 30 150 mm 21 NOTE The stand is detached when the monitor is shipped from the factory Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended and fully tilted up ...

Page 30: ...f you are using the monitor with a non Dell computer you need to go the graphics driver website or your computer manufacturer website for information on rotating the contents on your display To adjust the Rotation Display Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an AMD graphics card select the Rotation tab and set the pre...

Page 31: ...Setting Up the Monitor 31 Organizing Your Cables After connecting all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above ...

Page 32: ...onitor to the computer 1 Turn off your computer 2 Connect the HDMI DP or USB C cable from your monitor to the computer 3 Turn on your monitor 4 Select the correct input source from the OSD Menu on your monitor and then turn on your computer NOTE P3223QE default setting is DP 1 4 A DP 1 1 Graphic card may not display normally Connecting the HDMI Cable HDMI HDMI ...

Page 33: ...our monitor Can be used as USB C or DisplayPort 1 4 alternatively Supports USB Power Delivery PD with profiles up to 90W NOTE Regardless of the power requirement actual power consumption of your laptop or the remaining power runtime in your battery the Dell P3223QE monitor is designed to supply power delivery of up to 90W to your laptop ...

Page 34: ... Rated power on laptops that have USB C with Power Delivery Maximum charging power 45W 45W 65W 65W 90W 90W 130W Not supported Connecting the USB Type C Cable A to C USB Type C USB Connecting the Monitor for RJ45 Cable Optional ...

Page 35: ...he monitor power button This feature is only supported with Dell platform which has built in DPBS function and is only supported over USB C interface USB C USB C To make sure the DPBS function works for the first time perform the following steps on the DPBS supported platform in the Control Panel first NOTE DPBS only supports the USB C upstream port 1 Go to Control Panel ...

Page 36: ...re and Sound followed by Power Options 3 Go to System Settings 4 In the drop down menu of When I press the power button there are a few options for selection namely Do nothing Sleep Hibernate Shut down You can select Sleep Hibernate Shut down ...

Page 37: ...be able to sync with PC system power state 5 Go to Monitor OSD Display turn On from off in Dell Power Button Sync Exit 32 Monitor Display Menu Input Source Color Personalize Others Brightness Contrast Sharpness Response Time USB C Prioritization Dell Power Button Sync Reset Display Aspect Ratio On Off ...

Page 38: ... will turn ON momentarily Wait for a while approximately 6 seconds and both the PC and monitor will turn OFF When you press either the monitor power button or PC power button both the PC and monitor will turn ON The PC system power state is in sync with the monitor power button NOTE When the monitor and PC are both at power OFF state for the first time it is recommended that you turn ON the monito...

Page 39: ...w Power state of system ON Connect USB C cable Connect USB C cable USB C USB C Not all Dell PC systems support to wake up the platform via the monitor Upon USB C cable connection mouse movement or keyboard press might be required to wake the system monitor up from sleep or hibernate USB C USB C USB C USB C When you press the monitor power button or PC power button the Monitor PC state is as follow...

Page 40: ...for 4 seconds the screen prompt will ask if you would like to shut down the PC Press and hold 4s PC will shut down USB C Slide to shut down your PC When the monitor and the PC power state are both ON press and hold the monitor power button for 10 seconds the PC will shut down Press and hold 10s USB C PC will shut down ...

Page 41: ...ially ON power state by pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC Monitor 1 and Monitor 2 Ensure to check the Dell PC for DBPS supportability NOTE DPBS only supports the USB C upstream port Monitor 1 System power state ON USB C port1 Monitor 2 USB C port2 USB C USB C System power state OFF Pressing power button on Monitor 1 or 2 Monitor 1 Monitor 2 USB C port1 USB C ...

Page 42: ...initially OFF power state pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC Monitor 1 and Monitor 2 Monitor 1 Monitor 2 USB C port1 USB C port2 System power state OFF USB C USB C Pressing power button on Monitor 1 or 2 Monitor 1 Monitor 2 USB C port1 USB C port2 System power state ON USB C USB C ...

Page 43: ... bottom of the monitor See Security lock slot For more information on using the Kensington lock purchased separately see the documentation that is shipped with the lock Secure your monitor to a table using the Kensington security lock NOTE The image is for the purpose of illustration only Appearance of the lock may vary ...

Page 44: ... The following instructions are applicable only for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor 2 3 ...

Page 45: ...r cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight...

Page 46: ...on to turn on the monitor Using the Joystick Control To modify the OSD adjustments using the Joystick control on the rear end of the monitor do the following 1 Press the Joystick to open the OSD Menu Launcher 2 Move the Joystick up down left right to toggle between the OSD menu options ...

Page 47: ...her For right and left navigation For up and down navigation Using the Menu Launcher Press the Joystick to open the OSD Menu Launcher Preset Modes Menu Launcher Toggle the Joystick Up to open the Main Menu Toggle the Joystick Left or Right to select the desired Shortcut Keys Toggle the Joystick Down to Exit ...

Page 48: ...tion Main Menu Opens the On Screen Display OSD See Using the Main Menu Input Source Shortcut key 1 Sets the Input Source Preset Modes Shortcut key 2 Allows to choose from a list of Preset Color Modes Brightness Contrast Shortcut key 3 To directly access the Brightness Contrast adjustment sliders Exit Exits from he OSD main menu ...

Page 49: ...mage settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease buttons to adjust items in the OSD menu 2 Previous Use the Previous button to go back to the previous menu 3 Next Use the Next button to confirm your selection 4 Tick Use the Tick button to confirm your selection ...

Page 50: ...usts the luminance of the backlight Range 0 100 Move the Joystick Up to increase brightness Move the Joystick Down to decrease brightness Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Move the Joystick Up to increase contrast and Move the Joystick Down to decrease contrast Range 0 100 The Contrast function adjusts the degree of difference bet...

Page 51: ...ctor Press the joystick button to confirm the selection HDMI Select HDMI input when you are using the HDMI connector Press the joystick button to confirm the selection Auto Select Allows you to scan for available input sources Press to select this function Auto Select for USB C Press to select these function Prompt for Multiple Inputs always show Switch to USB C Video Input message for user to cho...

Page 52: ...put Source Color Personalize Others Brightness Contrast Input Color Format Preset Modes Hue Saturation Reset Color Standard Movie Game Warm Cool Custom Color Standard Default color settings This is the default preset mode Movie Ideal for movies Game Ideal for most gaming applications Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temp...

Page 53: ...onitor Display Menu Input Source Color Personalize Others Brightness Contrast Input Color Format Preset Modes Hue Saturation Reset Color RGB YCbCr Hue Use Joystick Up or Down to adjust the Hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation Use Joystick Up or Down to adjust the Saturation from 0 to 100 NOTE Saturation adjustment is available only for Movie an...

Page 54: ...he sharpness from 0 to 100 Response Time Allows you to set the Response Time to Normal or Fast USB C Prioritization Allows you to specify the priority to transfer the data with high resolution High Resolution or high speed High Data Speed when using the USB C port DP alt mode Dell Power Button Sync DPBS To allow you to control PC system power state from the monitor power button Allows you to On or...

Page 55: ...0 20s Disable English Select Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Rotation Rotates the OSD by 0 90 270 degrees You can press the Joystick to rotate each time Transparency Select this option to change the menu transparency by moving the Joystick up or down Range 0 100 Timer OSD Hold Time Sets...

Page 56: ... Color Personalize Others Brightness Contrast Rotation Transparency Language Timer Lock Reset Menu Power Button Menu Power Buttons Disable Menu Buttons Menu Buttons Through OSD to lock the Menu buttons Power Button Through OSD to lock the Power button Menu Power Buttons Through OSD to lock the all of Menu and Power buttons Disable Move the Joystick left and hold for 4 seconds Reset Menu Resets all...

Page 57: ... to enable or disable USB C Charging 90W charging function during monitor power off mode NOTE When this function is enabled you will be able to charge your notebook or mobile devices through the USB C cable even when the monitor is powered Off NOTE USB C Charging is not selectable and will be defaulted to On in Off Mode if monitor is connected to Dell Latitude and Precision notebooks that supports...

Page 58: ...Brightness Contrast DDC CI LCD Conditioning Display Info Firmware Service Tag Reset Others Self Diagnostic Factory Reset Off 13T101 CN073K0 On Select Select ENERGY STAR Display Info Displays the monitor s current settings Press to select this function 32 Monitor Input Source Resolution Input Capability USB Stream Info DP 3840 x 2160 30Hz 24 bit DP 1 4 5 4Gbps HDMI 2 0 5 4Gbps Model Firmware Servic...

Page 59: ... to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor Exit 32 Monitor Display Menu Input Source Color Personalize Others Brightness Contrast DDC CI LCD Conditioning Display Info Firmware Service Tag Reset Others Self Diagnostic Factory Reset Off On ...

Page 60: ...agnostic Factory Reset Off On Firmware Displays the Firmware version of your monitor Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the back of the cover Self Diagnostic Use this option to run the built in diagn...

Page 61: ...ions Exit 32 Monitor Display Menu Input Source Color Personalize Others Brightness Contrast Rotation Transparency Language Timer Lock Reset Menu Power Button Menu Power Buttons Disable Menu Buttons 2 The following message appears Are you sure you want to lock the Menu Buttons To unlock the Button refer to the User s Guide Yes No 3 Select Yes to lock buttons Once locked pressing any control button ...

Page 62: ...ect Option Select one of the following options Options Description 1 Menu Button lock Select this option to lock OSD menu function 2 Power Button lock Use this option to lock power button This will prevent the user to turn off the monitor using the power button 3 Menu and Power Button lock Use this option to lock OSD menu and power button to turn off the monitor ...

Page 63: ...ng table describes the options to unlock the front panel control buttons Select Option Options Description 1 Menu Button unlock Use this option to unlock OSD menu function 2 Power Button unlock Use this option to unlock power button to turn off the monitor 3 Menu and Power Button unlock Use this option to unlock OSD menu and power button to turn off the monitor ...

Page 64: ...gged into the monitor 2 Select Yes to continue Yes No When you select Yes to reset to default settings the following message will appear 32 Monitor Select Yes to enable the following function s Always on USB C Charging Other USB Charging When Yes is selected power consumption will increase When No is selected it will comply with ENERGY STAR requirements Individual settings of the functions can be ...

Page 65: ...y ranges addressable by this monitor Recommended mode is 3840 x 2160 You can see the following message before the DDC CI function is disabled The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function Yes No When the monitor enters the Standby Mode the following message will appear Going into Standby Mode Activate the computer and wake up...

Page 66: ... 90W Auto Select OSD items of Off in Standby Mode in Personalize feature the following message will appear Changing to this setting without symbol will increase power consumption Do you want to continue Yes No If adjust the Brightness level above the default level over 75 the following message will appear Adjusting to this value will increase power consumption above the default level Do you want t...

Page 67: ...g box as shown below appears No HDMI Cable The display will go into Standby mode in 4 minutes www dell com P3223QE or No DP Cable The display will go into Standby mode in 4 minutes www dell com P3223QE or No USB C Cable The display will go into Standby mode in 4 minutes www dell com P3223QE See Troubleshooting for more information ...

Page 68: ...Click Display Resolution 3 Click the dropdown list to select 3840 x 2160 4 Click Keep changes or Revert If you do not see 3840 x 2160 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to https www dell com support enter your service tag and download the latest driver for yo...

Page 69: ...r To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will co...

Page 70: ...alize Others Brightness Contrast DDC CI LCD Conditioning Display Info Firmware Service Tag Reset Others Self Diagnostic Factory Reset Off 13T101 CN073K0 On Select Select ENERGY STAR To Run the Built in Diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Select OSD items of Self Diagnostics in Others feature 3 Press the Joystick button to start the diagnos...

Page 71: ...en pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Missing Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at https www dell com support monitors...

Page 72: ...e computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Try different Preset Modes in Color settings OSD Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to RGB or YCbCr in the Color settings OSD Run the built in diagnostics Image retention from a static image left on the monit...

Page 73: ...er is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Connect the signal cable again if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may displa...

Page 74: ...damaged Intermittent charging when using USB C connection to computer laptop and so on Intermittent charging Check if the maximum power consumption of device is over 90W Ensure that you use only Dell approved adapter or the adapter that comes with the product Ensure that the USB C cable is not damaged Refresh rate drop to 30 Hz or color bits drop to 6 bits Refresh rate drop or color bits drop The ...

Page 75: ...indows Device Manager If your BIOS Setup has a LAN GBE Enabled Disabled option make sure it is set to Enabled Ensure that the Ethernet cable is connected securely on the monitor and the hub router firewall Check the status LED of the Ethernet cable to confirm connectivity Re connect both ends of the Ethernet cable if the LED is not lit First power off the Computer and unplug the Type C cable and p...

Page 76: ...ur computer is USB 3 2 Gen1 capable Some computers have USB 3 2 Gen1 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 2 Gen1 device is plugged in Wireless USB peripherals responding slowly or only working as the di...

Page 77: ...and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content See https www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to https www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom right cor...

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