Troubleshooting
│
65
Product specific problems
Common
symptoms
What you
experience
Possible solutions
Screen image is too
small
Image is centered
on screen, but
does not fill entire
viewing area
• Check the
Aspect Ratio
setting in the
Display
menu OSD.
• Reset the monitor to factory settings.
No Input Signal
when user controls
are pressed
No picture, the
LED light is white
• Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.
• Check whether the signal cable is
plugged in properly. Re-plug the signal
cable if necessary.
• Reset the computer or video player.
The picture does
not fill the entire
screen
The picture cannot
fill the height or
width of the screen
• Due to different video formats (aspect
ratio) of DVDs, the monitor may display
in full screen.
• Run the built-in diagnostics.
NOTE: When choosing HDMI/DisplayPort mode, the Auto Adjust
function will not be available.
Wrong Color
Picture color not
good
• Change the settings of the
Preset
Modes
in the
Color
menu OSD
depending on the application.
• Adjust R/G/B value under
Custom
Color
in
Color
menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on the
monitor for a long
period of time
Faint shadow
from the static
image displayed
appears on the
screen
• Use the Power Management feature
to turn off the monitor at all times
when not in use (for more information,
see
).
• Alternatively, use a dynamically
changing screensaver.
