Dell OptiPlex 9020 Owner'S Manual Download Page 3

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Contents

1 Working on Your Computer....................................................................................................... 5

Before Working Inside Your Computer

.....................................................................................................................5

Turning Off Your Computer

....................................................................................................................................... 6

After Working Inside Your Computer

........................................................................................................................6

2 Removing and Installing Components..................................................................................... 7

Recommended Tools

................................................................................................................................................ 7

System Overview

...................................................................................................................................................... 7

Inside view

........................................................................................................................................................ 7

Removing the Cover

..................................................................................................................................................8

Installing the Cover

...................................................................................................................................................9

Removing the Front Bezel

.........................................................................................................................................9

Installing the Front Bezel

........................................................................................................................................ 10

Removing The Expansion Card

............................................................................................................................... 10

Installing The Expansion Card

................................................................................................................................ 12

Removing the Wireless Local Area Network (WLAN) Card

................................................................................... 12

Installing the WLAN Card

....................................................................................................................................... 13

Removing the Optical Drive

.................................................................................................................................... 13

Installing the Optical Drive

..................................................................................................................................... 14

Removing the Drive Cage

....................................................................................................................................... 14

Installing the Drive Cage

.........................................................................................................................................15

Removing the Hard Drive

........................................................................................................................................16

Installing the Hard Drive

......................................................................................................................................... 16

Removing the Speaker

............................................................................................................................................17

Installing the Speaker

.............................................................................................................................................17

Memory Module Guidelines

................................................................................................................................... 17

Removing the Memory

............................................................................................................................................18

Installing the Memory

.............................................................................................................................................18

Removing the System Fan

.......................................................................................................................................18

Installing the System Fan

........................................................................................................................................19

Removing the Power Switch

...................................................................................................................................20

Installing the Power Switch

....................................................................................................................................20

Removing the Input/Output (I/O) Panel

...................................................................................................................21

Installing the Input/Output (I/O) Panel

.................................................................................................................... 22

Removing the Power Supply

...................................................................................................................................22

Installing the Power Supply

....................................................................................................................................24

Removing the Coin-Cell Battery

..............................................................................................................................24

Installing the Coin-Cell Battery

...............................................................................................................................25

Summary of Contents for OptiPlex 9020

Page 1: ...Dell OptiPlex 9020 Small Form Factor Owner s Manual Regulatory Model D07S Regulatory Type D07S001 ...

Page 2: ...ademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the Unite...

Page 3: ...Installing the WLAN Card 13 Removing the Optical Drive 13 Installing the Optical Drive 14 Removing the Drive Cage 14 Installing the Drive Cage 15 Removing the Hard Drive 16 Installing the Hard Drive 16 Removing the Speaker 17 Installing the Speaker 17 Memory Module Guidelines 17 Removing the Memory 18 Installing the Memory 18 Removing the System Fan 18 Installing the System Fan 19 Removing the Pow...

Page 4: ...m Setup 31 Boot Sequence 31 Navigation Keys 31 System Setup Options 32 Updating the BIOS 41 Jumper Settings 41 System and Setup Password 41 Assigning a System Password and Setup Password 42 Deleting or Changing an Existing System and or Setup Password 42 Disabling a System Password 43 4 Diagnostics 45 Enhanced Pre Boot System Assessment ePSA Diagnostics 45 5 Troubleshooting Your Computer 47 Power ...

Page 5: ...urface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Page 6: ...ws 7 1 Click Start 2 Click Shut Down or 1 Click Start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them of...

Page 7: ...ire the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe System Overview The figure below displays the inside view of the Small Form Factor after the base cover has been removed The call outs show the names and the layout of the components inside the computer Inside view 1 power supply 2 PCI Express Card 3 intrusion switch 4 processor fan cover 5 processor fan...

Page 8: ...el 1 memory module 2 speaker 3 front bezel 4 system fan Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Pull up the cover release latch and lift the cover Lift the cover upward to a 45 degree angle and remove it from the computer 8 ...

Page 9: ... Computer Removing the Front Bezel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Pry the front bezel retention clips away from the chassis 4 Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis Then lift the chassis and remove the front bezel from the computer 9 ...

Page 10: ...oward the computer to engage the front bezel retention clips until they click into place 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Removing The Expansion Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Rotate the release tab on the card retention latch upward 10 ...

Page 11: ...4 Pull the release lever away from the expansion card until you release the securing tab from the dent in the card Then ease the card up and out of its connector and remove it from the computer 11 ...

Page 12: ...Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the screws that secure the antenna puck to the computer 4 Pull the antenna puck from the computer 5 Press the blue tab and lift the latch outwards Lift and remove the WLAN card from the connector on the system board 12 ...

Page 13: ...stall the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the data and power cables from the back of the optical drive 4 Lift the tab and slide the optical drive out to remove it from the computer 5 Flex the optical drive bracket and then lift the optical dr...

Page 14: ...t it into the drive cage 3 Connect the data and power cables to the optical drive 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Drive Cage 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive 3 Disconnect the data and the power cables from the back of the hard drive 14 ...

Page 15: ...to the cable connectors on the hard drive 2 Connect the data and power cables to the back of the hard drive 3 Flip over the drive cage and insert it into the chassis The drive cage tabs are secured by the slots in the chassis 4 Slide the drive cage handle toward the locked position 5 Install the a front bezel b optical drive c cover 6 Follow the procedures in After Working Inside Your Computer 15 ...

Page 16: ...d remove the hard drive from the bracket 5 Remove the screws that secure the mini hard drive to the hard drive bracket and remove the hard drive from its bracket NOTE Perform step 5 only if you have a mini hard drive Installing the Hard Drive 1 Tighten the screws to secure the mini hard drive if available to the hard drive bracket 2 Flex the hard drive bracket and then insert the hard drive into t...

Page 17: ...aker towards the right of the computer to release it Installing the Speaker 1 Place the speaker at the appropriate location on the chassis 2 Press the speaker securing tab and slide the speaker towards the left of the computer to secure it 3 Guide the speaker cable through the securing tab and connect the speaker cable to the system board 4 Install the a drive cage b optical drive c cover 5 Follow...

Page 18: ...ed of the slowest installed memory modules Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press down on the memory retaining tabs on each side of the memory modules and lift the memory modules out of the connectors on the system board Installing the Memory 1 Align the notch on the memory card with the tab in the system board connector 2 Pres...

Page 19: ...rough the chassis Installing the System Fan 1 Place the system fan in the chassis 2 Pass the grommets through the chassis and slide outward along the groove to secure it in place 3 Connect the system fan cable to the system board 4 Install a front bezel b drive cage c optical drive d cover 5 Follow the procedures in After Working Inside Your Computer 19 ...

Page 20: ... 3 Disconnect the power switch cable from the system board 4 Press the clips on both side of the power switch to release it from the chassis and remove the power switch along with its cable from the computer Installing the Power Switch 1 Slide the power switch in through the front of the computer 2 Connect the power switch cable to the system board 20 ...

Page 21: ...I O Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b optical drive c drive cage d front bezel 3 Disconnect the I O panel or FlyWire cable and the audio cable from the system board 4 Remove the screw that secures the I O panel to the chassis Then slide the I O panel to release and remove it from the computer 21 ...

Page 22: ...tem board 5 Thread the I O panel or FlyWire cable into the fan shelter clip 6 Install the a drive cage b optical drive c front bezel d cover 7 Follow the procedures in After Working Inside Your Computer Removing the Power Supply 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive d drive cage 3 Disconnect the 8 pin power cables from the...

Page 23: ... the screws that secure the power supply to the back of the computer 6 Push in on the blue release tab and slide the power supply towards the front of the computer 7 Lift the power supply out of the computer 23 ...

Page 24: ... 4 Thread the power cables into the chassis clips 5 Install the a drive cage b optical drive c front bezel d cover 6 Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c drive cage 3 Press the release latch away from the battery to allow it to pop up from the so...

Page 25: ...el c cover 4 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Using both hands push away the two release handles while lifting the fan shroud upward and off the computer 4 Disconnect the fan cable from the system board Loosen the captive screws lift the heat sink assembly ...

Page 26: ...n and push to click in place 5 Install the cover 6 Follow the procedures in After Working Inside Your Computer Removing the Processor 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the heat sink assembly 4 Press the release lever down and then move it outward to release it from the retention hook Lift the processor cover and remove the processor from the...

Page 27: ... the Intrusion Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b heat sink assembly 3 Disconnect the intrusion switch cable from the system board 4 Slide the intrusion switch toward the bottom of the chassis and remove it from the computer Installing the Intrusion Switch 1 Insert the intrusion switch into the chassis rear and slide it outward to secure it...

Page 28: ...12 SATA connectors 13 internal speaker connector 14 RTC reset RTCRST jumper 15 password PSWD jumper 16 PCI Express x16 connector 17 front panel audio connector 18 PCI Express x4 connector 19 intrusion switch connector Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive d drive cage e memory f heat sink assembly...

Page 29: ...Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis 2 Tighten the screws securing the system board to the chassis 3 Connect the cables to the system board 4 Install the a power supply b expansion card s c heat sink assembly d memory e drive cage f optical drive g front bezel h cover 5 Follow the procedures in After Working Inside Your ...

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Page 31: ...ess System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 32: ...Manufacture Date and the Express Service Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM 1 Size DIMM 2 Size DIMM 3 Size and DIMM 4 Size PCI Information Displays SLOT1 SLOT2 SLOT3 and SLOT4 Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Proce...

Page 33: ...l port settings You can set the serial port to Disabled COM1 COM2 COM3 COM4 NOTE The operating system may allocate resources even though the setting is disabled SATA Operation Allows you to configure the operating mode of the integrated hard drive controller Disabled The SATA controllers are hidden ATA SATA is configured for ATA mode AHCI SATA is configured for AHCI mode RAID ON SATA is configured...

Page 34: ...l USB 2 0 Ports Enable Rear Right Dual USB 2 0 Ports default value is enable NOTE USB keyboard and mouse always work in the BIOS setup irrespective of these settings Audio Allows you to enable or disable the intergrated audio controller Enable Audio enable by default Miscellaneous Devices Allows you to enable or disable various on board devices For Mini Tower and Ultra Small Form Factor Enable PCI...

Page 35: ...PI Support TPM PPI Deprovision Override Clear TPM PPI Provision Override NOTE Activation deactivation and clear options are not affected if you load the setup program s default values Changes to this option take effect immediately Computrace This field lets you activate or disable the BIOS module interface of the optional Computrace Service from Absolute Software Deactivate This option is disabled...

Page 36: ...e The Enable Custom Mode option is disabled by default The options are PK KEK db dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are Save to File Saves the key to a user selected file Replace from File Replaces the current key with a key from a user selected file Append from File Adds a key to the current database from a user selected file Delete Del...

Page 37: ...ble the Hyper Threading technology This option is enabled by default Rapid Start Technology Allows you to improve batter life by automatically putting the system into a low power status during after user specified amount of time Intel Rapid Start feature NOTE Rapid Start Technology will automatically be disabled due to configuration changes Hard Disk Confirguration or partition have been changed M...

Page 38: ...e when triggered by a special LAN signal Wake up from the Standby state is unaffected by this setting and must be enabled in the operating system This feature only works when the computer is connected to AC power supply The options differ based on the form factor Disabled Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN LAN...

Page 39: ...ilities provided by Intel Virtualization technology for direct I O Enable Intel Virtualization Technology for Direct I O This option is enabled by default Trusted Execution This option specifies whether a Measured Virtual Machine Monitor MVMM can utilize the additional hardware capabilities provided by Intel Trusted Execution technology The TPM virtualization technology and Virtualization technolo...

Page 40: ... Enabled with ImageServer Client IP Address Specifies the static IP address of the client The default IP address is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Client SubnetMask Specifies the subnet mask of the client The default setting is 255 255 255 ...

Page 41: ...System drop down list select BIOS 10 Identify the latest BIOS file and click Download File 11 Select your preferred download method in the Please select your download method below window click Download File The File Download window appears 12 Click Save to save the file on your computer 13 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen Jumper ...

Page 42: ...tem password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space Re enter the system password when prompted 4 Type the system password that you entered earlier and click OK 5 Select Setup Password type your system password and press Enter...

Page 43: ...llow the procedures in Before Working on Your Computer 2 Remove the cover 3 Identify the PSWD jumper on the system board 4 Remove the PSWD jumper from the system board NOTE The existing passwords are not disabled erased until the computer boots without the jumper 5 Install the cover NOTE If you assign a new system and or setup password with the PSWD jumper installed the system disables the new pas...

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Page 45: ... provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user int...

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Page 47: ...nks followed by long pause then repeats Table 14 Power LED Diagnostics Amber LED State White LED State Description off off system is OFF off blinking system is in sleep state blinking off power supply unit PSU failure steady off PSU is working but failed to fetch code off steady system is ON Amber LED State Description 2 1 system board failure 2 2 system board PSU or PSU cabling failure 2 3 system...

Page 48: ... please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support technician Alert Security override Jumper is installed The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed Attachment failed to respond Th...

Page 49: ...e hard drive failed initialization Hard disk drive controller failure The hard drive failed initialization Hard disk drive failure The hard drive failed initialization Hard disk drive read failure The hard drive failed initialization Invalid configuration information please run SETUP program The computer configuration information does not match the hardware configuration Invalid Memory configurati...

Page 50: ...g Non system disk or disk error The floppy disk in drive A does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the computer Not a boot diskette The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it Ins...

Page 51: ...able to immediately back up your data and replace your hard drive by calling your support desk or Dell During initial startup the drive detected possible error conditions When your computer finishes booting immediately back up your data and replace your hard drive for installation procedures see Adding and Removing Parts for your computer type If no replacement drive is immediately available and t...

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Page 53: ... 16 Memory Feature Specification Type DDR3 Speed 1600MHz Connectors Mini Tower Small Form Factor four DIMM slots Ultra Small Form Factor two DIMM slots Capacity 2 GB 4 GB and 8 GB Minimum Memory 2 GB Maximum memory Mini Tower Small Form Factor 32 GB Ultra Small Form Factor 16 GB Table 17 Video Feature Specification Integrated Intel HD Graphics Pentium CPU GPU Intel HD Graphics 4600 i3 i5 i7 DC QC ...

Page 54: ...eature Specification Bus Type PCIe gen2 gen3 x16 USB 2 0 and USB 3 0 Bus Speed PCI Express x1 slot bidirectional speed 500 MB s x16 slot bidirectional speed 16 GB s SATA 1 5 Gbps 3 0 Gbps and 6 Gbps Table 22 Cards Feature Specification PCI Mini Tower up to one full height card Small Form Factor none Ultra Small Form Factor none PCI Express x1 Mini Tower up to three full height cards Small Form Fac...

Page 55: ...wer two two Small Form Factor one two Ultra Small Form Factor none one Table 24 External Connectors Feature Specification Audio Front Panel one microphone connector one headphone connector Back Panel one line out connector one line in microphone connector Network Adapter one RJ45 connector Serial one 9 pin connector 16550 C compatible Parallel one 25 pin connector optional for minitower and small ...

Page 56: ...es Mini Tower one 164 pin connector Small Form Factor one 64 pin connector Ultra Small Form Factor none PCI Express x16 data width maximum 16 PCI Express lanes Mini Tower Small Form Factor one 164 pin connector Ultra Small Form Factor none Mini PCI Express data width maximum one PCI Express lane and one USB interface Mini Tower Small Form Factor none Ultra Small Form Factor one 52 pin connector Se...

Page 57: ...n connector Internal speaker one 5 pin connector Intruder connector one 3 pin connector Power connector Mini Tower Small Form Factor one 8 pin one 4 pin one 6 pin connector Ultra Small Form Factor one 8 pin one 4 pin and one 4 pin connector Table 26 Controls and Lights Feature Specification Front of the computer Power button light White light Solid white light indicates power on state blinking whi...

Page 58: ... Wattage Maximum Heat Dissipation Voltage Mini Tower 290 W 989 00 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 5 4 A Small Form Factor 255 W 870 00 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 4 6 A Ultra Small Form Factor 200 W 682 40 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 2 9 A Coin cell battery 3 V CR2032 lithium coin cell Table 28 Physical Dimension Physical Height Width Depth Weight Mini Tower 36 0...

Page 59: ...mum vibration Operating 0 26 GRMS Storage 2 20 GRMS Maximum shock Operating 40 G Storage 105 G Altitude Operating 15 20 m to 3048 m 50 ft to 10 000 ft Storage 15 20 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G1 or lower as defined by ANSI ISA S71 04 1985 59 ...

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Page 61: ... contact Dell for sales technical support or customer service issues 1 Go to dell com contactdell 2 Select your country or region from the interactive world map When you select a region the countries for the selected regions are displayed 3 Select the appropriate language under the country of your choice 4 Select your business segment The main support page for the selected business segment is disp...

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