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Dell OptiPlex 5060, Service Manual, Page: 3 / 77

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Contents

1 Working on your computer............................................................................................................................. 6

Safety instructions............................................................................................................................................................. 6
Turning off your computer — Windows 10.....................................................................................................................6
Before working inside your computer..............................................................................................................................6
After working inside your computer.................................................................................................................................7

2 Technology and components..........................................................................................................................8

Processors.......................................................................................................................................................................... 8
DDR4................................................................................................................................................................................... 8

DDR4 Details.................................................................................................................................................................8
Memory Errors..............................................................................................................................................................9

USB features...................................................................................................................................................................... 9

USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)............................................................................................................10
Speed........................................................................................................................................................................... 10
Applications.................................................................................................................................................................. 11
Compatibility................................................................................................................................................................ 11

USB Type-C.......................................................................................................................................................................12

Alternate Mode........................................................................................................................................................... 12
USB Power Delivery................................................................................................................................................... 12
USB Type-C and USB 3.1........................................................................................................................................... 12
Thunderbolt over Type-CThunderbolt 3 over Type-CKey Features of Thunderbolt 3 over USB Type-C ...... 12
Thunderbolt Icons.......................................................................................................................................................13

HDMI 2.0............................................................................................................................................................................14

HDMI 2.0 Features......................................................................................................................................................14
Advantages of HDMI..................................................................................................................................................14

Advantages of DisplayPort over USB Type-C...............................................................................................................14

3 Removing and installing components............................................................................................................15

Recommended tools........................................................................................................................................................ 15
Screw size list....................................................................................................................................................................15
Small Form Factor Motherboard Layout........................................................................................................................16
Side cover.......................................................................................................................................................................... 17

Removing the side cover........................................................................................................................................... 17
Installing the side cover..............................................................................................................................................17

Expansion card..................................................................................................................................................................18

Removing expansion card..........................................................................................................................................18
Installing the expansion card..................................................................................................................................... 19

Coin cell battery............................................................................................................................................................... 20

Removing coin cell battery........................................................................................................................................20
Installing the coin cell battery....................................................................................................................................21

Hard drive assembly.........................................................................................................................................................22

Removing the hard drive assembly..........................................................................................................................22
Installing the hard drive assembly............................................................................................................................ 23

Contents

3

Summary of Contents for OptiPlex 5060

Page 1: ...Dell OptiPlex 5060 Small Form Factor Service Manual Regulatory Model D11S Regulatory Type D11S004 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 05 Rev A00 ...

Page 3: ...Thunderbolt 3 over Type CKey Features of Thunderbolt 3 over USB Type C 12 Thunderbolt Icons 13 HDMI 2 0 14 HDMI 2 0 Features 14 Advantages of HDMI 14 Advantages of DisplayPort over USB Type C 14 3 Removing and installing components 15 Recommended tools 15 Screw size list 15 Small Form Factor Motherboard Layout 16 Side cover 17 Removing the side cover 17 Installing the side cover 17 Expansion card ...

Page 4: ...n switch 48 Removing intrusion switch 48 Installing the intrusion switch 49 Power switch 50 Removing power switch 50 Installing the power switch 51 Processor 52 Removing processor 52 Installing the processor 53 M 2 PCIe SSD 54 Removing the M 2 PCIe SSD 54 Installing the M 2 PCIe SSD 55 Power supply unit 56 Removing power supply unit or PSU 56 Installing the power supply unit or PSU 58 Speaker 60 R...

Page 5: ...5 Getting help 77 Contacting Dell 77 Contents 5 ...

Page 6: ... same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have...

Page 7: ...eriodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer After working inside your computer After you complete any replacement procedure ensure that you connect any external devices cards and cables before turning on your computer 1 Connect any telephone or network cables to your computer CAUTION To connect a network cable first plug the ...

Page 8: ...el Core i7 8700 6 Cores 12MB 12T up to 4 0GHz 35W supports Windows 10 Linux DDR4 DDR4 double data rate fourth generation memory is a higher speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity compared to the DDR3 s maximum of 128 GB per DIMM DDR4 synchronous dynamic random access memory is keyed differently from both SDRAM and DDR to prevent the user from installi...

Page 9: ...ASH FLASH or ON FLASH ON failure code If all memory fails the LCD does not turn on Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard as in some portable systems USB features Universal Serial Bus or USB was introduced in 1996 It dramatically simplified the connection between host computers and peri...

Page 10: ... below cover some of the most commonly asked questions regarding USB 3 0 USB 3 1 Gen 1 Speed Currently there are 3 speed modes defined by the latest USB 3 0 USB 3 1 Gen 1 specification They are Super Speed Hi Speed and Full Speed The new SuperSpeed mode has a transfer rate of 4 8Gbps While the specification retains Hi Speed and Full Speed USB mode commonly known as USB 2 0 and 1 1 respectively the...

Page 11: ...previously weren t USB territory like external RAID storage systems Listed below are some of the available SuperSpeed USB 3 0 USB 3 1 Gen 1 products External Desktop USB 3 0 USB 3 1 Gen 1 Hard Drives Portable USB 3 0 USB 3 1 Gen 1 Hard Drives USB 3 0 USB 3 1 Gen 1 Drive Docks Adapters USB 3 0 USB 3 1 Gen 1 Flash Drives Readers USB 3 0 USB 3 1 Gen 1 Solid state Drives USB 3 0 USB 3 1 Gen 1 RAIDs Op...

Page 12: ...er send or receive power And this power can be transferred at the same time the device is transmitting data across the connection This could spell the end of all those proprietary laptop charging cables with everything charging via a standard USB connection You could charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today You co...

Page 13: ...ector and cables It is compact and reversible 2 Thunderbolt 3 supports speed up to 40 Gbps 3 DisplayPort 1 2 compatible with existing DisplayPort monitors devices and cables 4 USB Power Delivery Up to 130W on supported computers Key Features of Thunderbolt 3 over USB Type C 1 Thunderbolt USB DisplayPort and power on USB Type C on a single cable features vary between different products 2 USB Type C...

Page 14: ...al color models used in digital photography and computer graphics 4K Support Enables video resolutions far beyond 1080p supporting next generation displays that will rival the Digital Cinema systems used in many commercial movie theaters HDMI Micro Connector A new smaller connector for phones and other portable devices supporting video resolutions up to 1080p Automotive Connection System New cable...

Page 15: ...lastic scribe NOTE The 0 screw driver is for screws 0 1 and the 1 screw driver is for screws 2 4 Screw size list Table 2 Screw size list Component M2x3 5 M3X3 M3X5 M3X6 6 32X1 4 WLAN 1 SSD card 1 Power supply unit PSU 3 IO module 2 Internal antenna 2 Card reader 2 HDD Caddy Stand Off 1 System board 1 5 Front IO bracket 1 3 Removing and installing components 15 ...

Page 16: ...ctor 7 CPU power connector ATX_CPU 8 CPU socket connector 9 CPU fan connector 10 Memory slots 11 Power switch connector 12 Media card reader connector 13 M 2 SSD slot 14 Clear CMOS Password Service Mode Jumper 15 SATA 0 connector blue color 16 System power connector ATX_SYS 17 M 2 WLAN connector 18 Internal speaker connector 19 SATA3 connector black color 20 SATA power cable connector 21 SATA 2 co...

Page 17: ...the back side of your system until it gives a click sound to unlock the side cover 1 b Slide and lift the side cover from the system 2 Installing the side cover 1 Place the cover on the system and slide the cover until it clicks into place 1 2 The release latch automatically locks the side cover to the system 2 Removing and installing components 17 ...

Page 18: ...efore working inside your computer 2 Remove the Side cover 3 To remove the expansion card a Pull the metal tab to open the expansion card latch 1 b Pull the release tab at the base of the expansion card 2 c Disconnect and lift the expansion card away from the connector on the system board 3 18 Removing and installing components ...

Page 19: ...nsert the expansion card into the connector on the system board 1 2 Press the expansion card until it clicks into place 2 3 Close the expansion card latch and press it until it clicks into place 3 Removing and installing components 19 ...

Page 20: ... coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the Side cover 3 To remove the coin cell battery a Using a plastic scribe press the release latch until the coin cell battery pops out 1 b Remove the coin cell battery from the system 2 20 Removing and installing components ...

Page 21: ...nstalling the coin cell battery 1 Place the coin cell battery in its slot on the system board 1 2 Press the battery into the connector until it locks into place 2 3 Removing and installing components 21 ...

Page 22: ... assembly 1 Follow the procedure in Before working inside your computer 2 Remove the Side cover 3 To remove the hard drive a Disconnect the hard drive data cable and power cable from the connectors on the hard drive 1 2 b Push the release tab and lift the hard drive assembly from the system 3 22 Removing and installing components ...

Page 23: ... the hard drive assembly 1 Insert the hard drive assembly into the slot on the system 1 2 Connect the power cable and hard drive cable to the connector on the hard drive 2 3 Removing and installing components 23 ...

Page 24: ...ont Bezel Removing front bezel 1 Follow the procedure in Before working inside your computer 2 Remove the Side cover 3 To remove the front bezel a Pry the retention tabs to release the front bezel from the system b Remove the front bezel from the system 24 Removing and installing components ...

Page 25: ...Installing front bezel 1 Align the bezel and insert the retention tabs on the bezel into the slots on the system 2 Press the bezel until the tabs clicks into place Removing and installing components 25 ...

Page 26: ...ive Removing the optical drive 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 To remove the optical drive a Disconnect the hard drive data cable and power cable from the connectors on the hard drive 1 2 26 Removing and installing components ...

Page 27: ...b Slide the release tab to unlock the hard drive and optical module 1 c Lift the hard drive and optical module 2 Removing and installing components 27 ...

Page 28: ...nect the optical drive data cable and optical drive power cable from the connectors on the optical drive 1 2 and lower the hard drive and optical module until it is seated 28 Removing and installing components ...

Page 29: ...e Push the release latch on the optical drive 1 and pull the optical drive out from the system 3 Removing and installing components 29 ...

Page 30: ...Installing the optical drive 1 Slide the optical drive into its slot in the system 1 2 Slide the release tab to unlock the hard drive and optical drive module 2 30 Removing and installing components ...

Page 31: ...3 Lift the hard drive and optical module 1 connect the optical drive data cable and power cable to the connectors on the optical drive 2 3 Removing and installing components 31 ...

Page 32: ...4 Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive 1 2 32 Removing and installing components ...

Page 33: ...5 Slide the release tab to lock the module 2 Removing and installing components 33 ...

Page 34: ...ve and optical drive module 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly 3 To release the hard drive and optical drive module a Unroute the optical drive cables 1 and hard drive cables 2 through the retention clip and HDD ODD release tab respectively 34 Removing and installing components ...

Page 35: ...b Slide the release tab to unlock the hard drive and optical module 1 c Lift the hard drive and optical module 2 Removing and installing components 35 ...

Page 36: ...rive module a Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive 1 2 b Slide and lift the hard drive and optical drive module from the system 3 36 Removing and installing components ...

Page 37: ...ule 1 Insert the tabs on the hard drive and optical drive module into the slot on the system at 30 degree angle 1 2 Connect the optical drive data cable and power cable to the connectors on the optical drive 2 3 Removing and installing components 37 ...

Page 38: ...3 Lower the hard drive and optical drive module so that it is placed in its slot 1 4 Slide the release tab to lock the module 2 38 Removing and installing components ...

Page 39: ...5 Route the hard drive data and power cables through the HDD ODD release tab 1 6 Route the optical drive data cable and power cable through the retention clips 2 Removing and installing components 39 ...

Page 40: ...low the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module 3 To remove the memory module a Pry open the retention tabs from both sides to lift the memory module from the connector 1 b Remove the memory module from the system board 2 40 Removing and installing components ...

Page 41: ...h on the memory module with the tab on the memory module connector 2 Insert the memory module into the memory module socket 1 3 Press the memory module until the memory module retention tabs click into place 2 Removing and installing components 41 ...

Page 42: ...procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module 3 To remove the heat sink fan a Disconnect the heat sink fan cable from the connector on the system board 1 b Remove the 3 screws that secure the heat sink fan to the heat sink 2 c Lift the heat sink fan away from the system 3 42 Removing and installing comp...

Page 43: ...n 1 Align the heat sink fan onto the heat sink 1 2 Replace the 3 screws to secure the heat sink fan to the heat sink 2 3 Connect the heat sink fan cable to the connector on the system board 3 Removing and installing components 43 ...

Page 44: ...at sink 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink fan 3 To remove the heat sink a Remove the heat sink cover from the heat sink NOTE Loosen the screws in a sequential order 1 2 3 4 as mentioned on the system board 44 Removing and installing components ...

Page 45: ...n the 4 captive screws that secure the heat sink 1 and lift it away from the system 2 NOTE Loosen the screws in a sequential order 1 2 3 4 as mentioned on the system board Removing and installing components 45 ...

Page 46: ...t sink onto the processor 1 2 Tighten the 4 captive screws to secure the heat sink assembly to the system board 2 NOTE Tighten the screws in a sequential order 1 2 3 4 as mentioned on the system board 46 Removing and installing components ...

Page 47: ...3 Place the heat sink cover onto the heat sink Removing and installing components 47 ...

Page 48: ...n switch 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink fan f Heat sink 3 To remove the intrusion switch a Disconnect the intrusion switch cable from the connector on the system board 1 b Slide the intrusion switch and lift it away from the system 2 48 Removing and installing com...

Page 49: ...Installing the intrusion switch 1 Insert the intrusion switch into the slot on the chassis 1 2 Connect the intrusion switch cable to the system board 2 Removing and installing components 49 ...

Page 50: ...h Removing power switch 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module 3 To remove the power switch a Disconnect the power switch cable from the system board 1 b Press the power switch retention tabs and pull the power switch out from the system 2 3 50 Removing and installing components ...

Page 51: ... power switch 1 Slide the power switch module into the slot on the chassis until it clicks into place 1 2 2 Connect the power switch cable to the connector on the system board 3 Removing and installing components 51 ...

Page 52: ...moving processor 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink fan f Heat sink 3 To remove the processor a Release the socket lever by pushing the lever down and out from under the tab on the processor shield 1 52 Removing and installing components ...

Page 53: ...Installing the processor 1 Place the processor on the socket such that the slots on the processor align with the socket keys 1 2 Close the processor shield by sliding it under the retention screw 2 3 Lower the socket lever and push it under the tab to lock it 3 Removing and installing components 53 ...

Page 54: ...f Side cover 5 Follow the procedure in After working inside your computer M 2 PCIe SSD Removing the M 2 PCIe SSD NOTE The instructions are applicable to M 2 SATA SSD also 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 54 Removing and installing components ...

Page 55: ... its connector on the system board 2 c Remove the SSD thermal pad 3 Installing the M 2 PCIe SSD NOTE The instructions are applicable to M 2 SATA SSD also 1 Place the SSD thermal pad into the slot on the system board 1 2 Insert the M 2 PCIe SSD to the connector on the system board 2 3 Replace the single M2x3 5 screw that secures the M 2 PCIe SSD to the system board 3 Removing and installing compone...

Page 56: ...procedure in After working inside your computer Power supply unit Removing power supply unit or PSU 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink fan 56 Removing and installing components ...

Page 57: ...assis 2 4 To remove the PSU a Remove the 3 screws that secure the PSU to the system 1 b Disconnect the system power cable from the connector on the system board 2 c Lift the cables away from the system 3 d Press the blue release tab 4 at the rear end of the PSU unit slide the PSU and lift it away from the system 5 Removing and installing components 57 ...

Page 58: ...towards the back of the system to secure it 1 2 2 Route the system power cable through the retention clips 3 3 Connect the power cable to the connector on the system board 4 4 Replace the screws to secure the PSU to the rear chassis of the system 5 58 Removing and installing components ...

Page 59: ...5 Route the CPU power cable through the retention clips 1 6 Connect the CPU power cable to the connector on the system board 2 Removing and installing components 59 ...

Page 60: ...side your computer Speaker Removing speaker 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink fan f Heat sink g PSU 3 To remove the speaker a Disconnect the speaker cable from the connector on the system board 1 60 Removing and installing components ...

Page 61: ...ut from the system 3 Installing the speaker 1 Insert the speaker into the slot on the system chassis and press it until it clicks into place 1 2 2 Connect the speaker cable to the connector on the system board 3 Removing and installing components 61 ...

Page 62: ...w the procedure in After working inside your computer System board Removing system board 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel c HDD assembly d Hard drive and optical drive module e Heat sink fan f Heat sink g Processor h Memory module 62 Removing and installing components ...

Page 63: ...2 c Disconnect the hard drive data cable 3 optical drive data cable 4 and power cable 5 from the connectors on the system board 4 Disconnect the following cables from the connectors on the system board a Intrusion switch 1 b CPU power 2 c Power switch 3 5 Unroute the PSU cables from the retention clips 4 Removing and installing components 63 ...

Page 64: ...he system board a Remove the 5 screws that secure the system board to the chassis 1 b Remove the standoff single 6 32 screw 2 and single M3x5 screw that secures the system board to the system 3 64 Removing and installing components ...

Page 65: ...7 To remove the system board a Lift and slide the system board away from the system 1 2 Removing and installing components 65 ...

Page 66: ...he back of the system 2 Lower the system board into the system chassis until the connectors at the back of the system board align with the slots on the chassis and the screw holes on the system board align with the standoffs on the system chassis 1 2 66 Removing and installing components ...

Page 67: ...3 Replace the single 6 32 screw single M3x5 screw and 5 screws that secure the system board to the system 1 2 Removing and installing components 67 ...

Page 68: ...to the system board a Power switch 2 b CPU power 3 c Intrusion switch 4 6 Connect the power cable optical drive data cable and hard drive data cable 1 2 3 7 Insert the hook on the I O panel into the slot on the chassis and rotate to close the I O panel 4 8 Replace the screw to secure the I O panel to the chassis 5 68 Removing and installing components ...

Page 69: ...Memory module c Processor d Heat sink e Heat sink fan f Hard drive and optical drive module g HDD assembly h Front bezel i Side cover 10 Follow the procedure in After working inside your computer Removing and installing components 69 ...

Page 70: ...hen the diagnostic tests are performed Running the ePSA Diagnostics 1 Invoke diagnostics boot by either of the methods suggested above 2 Once on one time boot menu use up down arrow key to navigate to ePSA or diagnostics and press return key to launch Fn PWR will flash diagnostics boot selected on screen and launch ePSA diagnostics directly 3 On the boot menu screen select the Diagnostics option 4...

Page 71: ...ED blinking failures Amber LED state White LED state System state Notes 2 1 Bad MBD Bad MBD Rows A G H and J from table 12 4 of SIO Spec Pre Post indicators 40 2 2 Bad MB PSU or cabling Bad MBD PSU or PSU cabling Rows B C and D of table 12 4 SIO spec 40 2 3 Bad MBD DIMMS or CPU Bad MBD DIMMS or CPU Rows F and K from table 12 4 of SIO spec 40 2 4 Bad coin cell Bad coin cell Row M of table 12 4 in S...

Page 72: ...c error messages Error messages Description AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the System Setup program BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct path name CACHE DISABLED DUE TO FAILURE The pri...

Page 73: ...ot respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in Dell Diagnostics HARD DISK DRIVE FAILURE The hard drive does not respond to commands from the computer Shut down the ...

Page 74: ...ALUE A memory module may be faulty or improperly seated Reinstall the memory module or if necessary replace it MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory module or if necessary replace it NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the ...

Page 75: ...error messages Table 7 System error messages System message Description Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error CMOS checksum error RTC is reset BIOS Setup default has been...

Page 76: ...System message Description out of range may or may not indicate a potential hard drive problem 76 Troubleshooting ...

Page 77: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link ...

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