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Diagnostics
Dell™ OptiPlex™ 380 Service Manual—
Desktop
Dell Diagnostics
Power Button Light Codes
Beep Codes
Diagnostic Lights
Dell Diagnostics
When to Use the Dell Diagnostics
It is recommended that you print these procedures before you begin.
Enter system setup (see
Entering System Setup
), review your computer's configuration information, and ensure that the device you want to test displays in
System Setup and is active.
Start the Dell Diagnostics from either your hard drive or from the
Drivers and Utilities
media.
Starting the Dell Diagnostics From Your Hard Drive
1.
Turn on (or restart) your computer.
2.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft
®
Windows
®
desktop. Then shut down
your computer and try again.
3.
When the boot device list appears, highlight
Boot to Utility Partition
and press <Enter>.
4.
When the Dell Diagnostics
Main Menu
appears, select the test that you want to run.
Starting the Dell Diagnostics From the Drivers and Utilities Disc
1.
Insert the
Drivers and Utilities
disc
.
2.
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
3.
When the boot device list appears, highlight
Onboard or USB CD-ROM Drive
and press <Enter>.
4.
Select the
Boot from CD-ROM
option from the menu that appears and press <Enter>.
5.
Type
1
to start the menu and press <Enter> to proceed.
6.
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
7.
When the Dell Diagnostics
Main Menu
appears, select the test you want to run.
Dell Diagnostics Main Menu
1.
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the option you want.
NOTE:
The Dell Diagnostics software works only on Dell computers.
NOTE:
The
Drivers and Utilities
media is optional and may not ship with your computer.
NOTE:
If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your
Drivers and Utilities
media.
NOTE:
The next steps change the boot sequence for one time only. On the next startup, the computer boots according to the devices specified in the
system setup program.
Option
Function
Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run
Express Test
first to
increase the possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically.
Custom Test Tests a specific device. You can customize the tests you want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
