Dell OptiPlex 3060 Tower Service Manual Download

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Dell OptiPlex 3060 Tower

Service Manual

Regulatory Model: D18M
Regulatory Type: D18M005
July 2020
Rev. A03

Summary of Contents for OptiPlex 3060 Tower

Page 1: ...Dell OptiPlex 3060 Tower Service Manual Regulatory Model D18M Regulatory Type D18M005 July 2020 Rev A03 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...l 17 Front panel door 18 Opening front panel door 18 Closing front panel door 19 Hard drive assembly 3 5 inch and 2 5 inch 20 Removing 3 5 inch hard drive 20 Installing 3 5 inch hard drive 22 Removing the 2 5 inch hard drive assembly 24 Removing the 2 5 inch drive from the drive bracket 25 Installing the 2 5 inch hard drive into the hard drive bracket 26 Installing the 2 5 inch drive assembly 26 O...

Page 4: ...battery 54 Heat sink fan 55 Removing heat sink fan 55 Installing heatsink fan 56 Heat sink 57 Removing heatsink assembly 57 Installing heatsink assembly 58 Processor 59 Removing processor 59 Installing processor 60 System fan 61 Removing system fan 61 Installing system fan 63 System board 65 Removing system board 65 Installing the system board 68 Chapter 4 Troubleshooting 72 Dell SupportAssist Pre...

Page 5: ...Chapter 5 Getting help 80 Contacting Dell 80 Contents 5 ...

Page 6: ...rap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its conn...

Page 7: ... peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable 6 After the computer is unplugged press and hold the power button for 5 seconds to ground the system board CAUTION Place the computer on a flat soft and clean surface to avoid scratches on the display 7 Place the computer face down After working inside your c...

Page 8: ...B 12T up to 4 0GHz 35W supports Windows 10 Linux DDR4 DDR4 double data rate fourth generation memory is a higher speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity compared to the DDR3 s maximum of 128 GB per DIMM DDR4 synchronous dynamic random access memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory...

Page 9: ...e LCD does not turn on Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard as in some portable systems NOTE The DDR4 memory is imbedded in board and not a replaceable DIMM as shown and referred USB features Universal Serial Bus or USB was introduced in 1996 It dramatically simplified the connection ...

Page 10: ...ome of the most commonly asked questions regarding USB 3 0 USB 3 1 Gen 1 Speed Currently there are 3 speed modes defined by the latest USB 3 0 USB 3 1 Gen 1 specification They are Super Speed Hi Speed and Full Speed The new SuperSpeed mode has a transfer rate of 4 8 Gbps While the specification retains Hi Speed and Full Speed USB mode commonly known as USB 2 0 and 1 1 respectively the slower modes...

Page 11: ... start to peacefully co exist with USB 2 0 First of all while USB 3 0 USB 3 1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol the connector itself remains the same rectangular shape with the four USB 2 0 contacts in the exact same location as before Five new connections to carry receive and transmitted data independe...

Page 12: ...ity Advantages of HDMI Quality HDMI transfers uncompressed digital audio and video for the highest crispest image quality Low cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a simple cost effective manner Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound HDMI combines video and ...

Page 13: ...SD card reader Memory module Expansion card Optional VGA module Power supply unit Intrusion switch Power button Speaker Coin cell battery Heat sink fan Heat sink Processor System fan System board Recommended tools The procedures in this document require the following tools Small flat blade screwdriver Phillips 1 screwdriver Small plastic scribe Screw size list Table 2 OptiPlex 3070 MT Component Se...

Page 14: ...6 1 4 Type C with DP HDMI VGA Cable Module Internal Antenna System System M3X3 2 2 System board PSU System chassis System chassis 6 32X1 4 9 3 Tower motherboard layout Tower system board components 1 PCI eX1 Connector Slot4 2 PCI eX1 Connector Slot3 3 PCI eX16 Connector Slot2 4 PCI eX1 Connector Slot1 5 Video port header 6 PS2 KB MS Serial Port Header KB_MS_SERIAL 14 Removing and installing compon...

Page 15: ...r 18 Internal Speaker Connector INT_SPKR 19 SATA 3 Connector Black color 20 ATX Power Connector ATX_SYS 21 HDD_ODD_Power Cable Connector SATA PWR 22 M 2 WLAN connector 23 Coin cell battery 24 CMOS_CLR Password Service_Mode Jumper JMP1 Side cover Removing side cover 1 Follow the procedure in Before working inside your computer 2 To remove the cover a Loosen the captive screws that secure the cover ...

Page 16: ...e in After working inside your computer Bezel Removing front bezel 1 Follow the procedure in Before working inside your computer 2 Remove the Side cover 3 To remove the front bezel a Pry the retention tabs to release the front bezel from the system 1 b Rotate the front bezel away from the computer 2 and pull to release the hooks on the front bezel from the front panel slots 3 16 Removing and insta...

Page 17: ...ront bezel 1 To install the front bezel a Position the bezel to align the tab holders with the slots on the system chassis 1 b Press the bezel until the tabs click into place 2 Removing and installing components 17 ...

Page 18: ... door 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel CAUTION The front panel door opens only to a limited extent See the printed image on the front panel door for the maximum permissible level 3 Pull the front panel door to open it 18 Removing and installing components ...

Page 19: ...Closing front panel door 1 Turn the front panel door to close it Removing and installing components 19 ...

Page 20: ...rive 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 To remove the hard drive a Disconnect the SATA cable and the power cable from the connectors on the hard drive 1 b Remove the four screws that secure the 3 5 inch HDD to the front panel door 2 c Open the front panel door 3 20 Removing and installing components ...

Page 21: ...d Remove the 3 5 inch hard drive out of the system Removing and installing components 21 ...

Page 22: ...Installing 3 5 inch hard drive 1 Insert the 3 5 inch hard drive into the system 22 Removing and installing components ...

Page 23: ...2 Close the front panel door 1 and replace the four screws 2 3 Connect the SATA cable and the power cable to the connectors on the hard drive 3 Removing and installing components 23 ...

Page 24: ... working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the hard drive assembly a Disconnect the hard drive data and power cables from the connectors on the 2 5 inch hard drive 1 b Press the blue tabs of the assembly on both sides 2 and pull the hard drive assembly out of the system 3 24 Removing and installing components ...

Page 25: ... Remove the a Side cover b Front bezel c 2 5 inch hard drive assembly 3 To remove the drive a Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive 1 b Lift the drive out of the drive bracket 2 c Remove the drive from the bracket 3 Removing and installing components 25 ...

Page 26: ...ert the hard drive into the hard drive bracket until it clicks into place 2 2 Install the a 2 5 inch hard drive assembly b Front bezel c Side cover 3 Follow the procedure in After working inside your computer Installing the 2 5 inch drive assembly 1 To install the hard drive a b Insert the hard drive assembly into the slot on the system 1 until the hard drive bracket clicks into place 2 c Connect ...

Page 27: ...r computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the optical drive assembly a Disconnect the optical drive data cable and power cable from the connectors on the optical drive 1 NOTE You may need to unroute the cables from the tabs under the drive cage to allow you to disconnect the cables from the connectors b Close the front panel door 2 Removing and inst...

Page 28: ...c Press the blue release tab 1 and slide the optical drive out of the system 2 28 Removing and installing components ...

Page 29: ...Installing optical drive 1 To install the optical drive a Insert the optical drive into the optical drive bay until it clicks into place Removing and installing components 29 ...

Page 30: ... Open the front panel door 1 c Route the cables under the drive cage d Connect the optical drive data cable and power cable to the connectors on the optical drive 2 30 Removing and installing components ...

Page 31: ...2 SSD 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the M 2 SSD a Remove the single screw that secures the SSD to the system board 1 b Slide the M 2 SSD from the connector on the system board 2 Removing and installing components 31 ...

Page 32: ...Installing M 2 SSD 1 Insert the M 2 SSD to the connector on the system board 1 2 Replace the single screw to secure the SSD to the system board 2 32 Removing and installing components ...

Page 33: ...rocedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the SD card reader a Disconnect the SD card reader cable from the connector on the system board 1 b Remove the screw that secures the SD card reader to the front panel door 2 c Lift the SD card reader out of the system 3 Removing and installing components 33 ...

Page 34: ...er a Insert the SD card reader into the slot on the front panel door 1 b Replace the screw to secure the SD card reader to the front panel door 2 c Connect the SD card reader cable to the connector on the system board 3 34 Removing and installing components ...

Page 35: ...emoving memory module 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the memory module a Pull the clips securing the memory module until the memory module pops up 1 b Remove the memory module from the system board 2 Removing and installing components 35 ...

Page 36: ...lign the notch on the memory module with the tab on the memory module connector b Insert the memory module into the memory module socket 1 c Press the memory module until the memory module retention tabs click into place 2 36 Removing and installing components ...

Page 37: ...puter 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the PCIe expansion card a Pull the release latch to unlock the PCIe expansion card 1 b Push the card retention latch 2 and lift the PCIe expansion card out of the computer 3 NOTE This step is applicable only for the connector with card retention latch otherwise lift the PCIe expansion card out of the system Remov...

Page 38: ...y from your computer Insert a screwdriver in the hole of a PCIe bracket and push hard to release the bracket 4 and then lift the bracket out from your computer b Insert the PCIe expansion card to the connector on the system board 1 c Secure the PCIe expansion card by pushing the card retention latch until it clicks into place 2 NOTE This step is applicable only for the connector with card retentio...

Page 39: ...dure in After working inside your computer Optional VGA module Removing optional VGA module 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 Remove the system fan 5 To remove the optional VGA module a Remove the two M3X3 screws that secure the optional VGA module to the system Removing and installing components 39 ...

Page 40: ... the system 2 Installing optional VGA module 1 Insert the VGA module into its slot from the inside of your computer 1 and connect the VGA cable to the connector on the system board 2 2 Replace the two M3X3 screws to secure the optional VGA module to the system 40 Removing and installing components ...

Page 41: ...unit or PSU 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To release the PSU a Disconnect the PSU cables from the connectors on the system board 1 b Unroute the PSU cables from the retention clips 2 3 4 5 c Disconnect the PSU cables from the connectors on the system board 6 Removing and installing components 41 ...

Page 42: ...5 To remove the PSU a Remove the 3 screws that secure the PSU to the system 1 b Press the release tab 2 c Slide and lift the PSU away from the computer 3 42 Removing and installing components ...

Page 43: ...o install the PSU a Insert the PSU into the PSU slot and slide it towards the back of the system 1 until the release tab clicks into place 2 b Replace the three screws to secure the PSU to the computer 3 Removing and installing components 43 ...

Page 44: ...he PSU cables to the connectors on the system board 1 d Route the PSU cables through the retention clips 2 3 4 5 e Connect the PSU cable to the connector on the system board 6 44 Removing and installing components ...

Page 45: ...ure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the intrusion switch a Disconnect the intrusion switch cable from the connector on the system board 1 b Unroute the intrusion switch cable from the fan grommets 2 c Slide the intrusion switch and push it to remove from the computer 3 Removing and installing components 45 ...

Page 46: ...Insert the intrusion switch into the slot on the system 1 2 Route the intrusion switch cable through the fan grommet 2 3 Connect the intrusion switch cable to the connector on the system board 3 46 Removing and installing components ...

Page 47: ...e your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To release the power button a Disconnect the power button cable from the system board 1 b Unroute the power button cable through the retention clip 2 c Press the release tabs using a plastic scribe and slide the power button out from the front of the system 3 d Close the front panel door 4 Removing and installing...

Page 48: ...5 Pull the power button out from the computer 48 Removing and installing components ...

Page 49: ...Installing power button 1 Insert the power switch into the slot from the front of the computer and press it until it clicks into place Removing and installing components 49 ...

Page 50: ...anel door 1 3 Route the power switch cable from the power button through the retention clip 2 3 4 Align the cable with the pins on the connector and connect the power button cable 4 50 Removing and installing components ...

Page 51: ...r Removing speaker 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the speaker a Disconnect the speaker cable from the connector on the system board 1 b Lift the tab 2 and slide the speaker out of the slot 3 Removing and installing components 51 ...

Page 52: ...nstalling speaker 1 Insert the speaker into the slot and press it until it clicks into place 1 2 2 Connect the speaker cable to the connector on the system board 2 3 52 Removing and installing components ...

Page 53: ...g coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the coin cell battery a Press the release latch until the coin cell battery pops out 1 b Remove the coin cell battery from the connector on the system board 2 Removing and installing components 53 ...

Page 54: ...tings Installing the coin cell battery 1 Hold the coin cell battery with the sign facing up and slide it under the securing tabs at the positive side of the connector 1 2 Press the battery into the connector until it locks into place 2 54 Removing and installing components ...

Page 55: ...uter 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the heatsink fan assembly a Disconnect the heatsink fan assembly cable from the connector on the system board 1 b Remove the screws that secure the fan to the heat sink 2 NOTE Ensure to insert the Torx screw driver from top screw hole to remove the screws c Lift the heatsink fan away from the computer 3 Removing a...

Page 56: ...Place the fan on the heatsink assembly 1 2 Tighten the screws 4 to secure the fan to the heatsink assembly 2 3 Connect the heatsink fan assembly cable to the connector on the system board 3 56 Removing and installing components ...

Page 57: ...the a Side cover b Front bezel 3 Open the front panel door 4 To remove the heatsink assembly a Disconnect the heatsink fan assembly cable from the connector on the system board 1 b Loosen the captive screws 4 that secure the heatsink assembly to the system board 2 NOTE Remove the screw in the sequential order 1 2 3 4 as printed on the system board c Lift the heatsink assembly away from the compute...

Page 58: ...heatsink assembly on the processor 1 2 Tighten the captive screws to secure the heatsink assembly to the system board 2 NOTE Tighten the screws in a sequential order 1 2 3 4 as printed on the system board 3 Connect the heatsink fan assembly cable from the connector on the system board 3 58 Removing and installing components ...

Page 59: ...working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 Remove the heatsink assembly 5 To remove the processor a Release the socket lever by pushing the lever down and out from under the tab on the processor shield 1 b Lift the lever upward and lift the processor shield 2 c Lift the processor out of the socket 3 Removing and installing components 59 ...

Page 60: ... processor 1 Place the processor on the socket such that the slots on the processor align with the socket keys 1 CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 2 Close the processor shield by sliding it under the retention screw 2 3 Lower the socket lever and push it under the tab to lock it 3 60 Removing and installing c...

Page 61: ...ystem fan Removing system fan 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 To remove the system fan a Disconnect the intrusion switch cable from the connector on the system board 1 b Unroute the intrusion switch cable from the fan grommet 2 Removing and installing components 61 ...

Page 62: ...m fan cable from the connector on the system board 1 d Stretch the grommets securing the fan to the computer to ease the removal of the fan 2 e Slide the system fan out of the computer 3 62 Removing and installing components ...

Page 63: ...s of the system fan with the grommets on the chassis wall 4 Pass the grommets through the corresponding grooves on the system fan 1 5 Stretch the grommets and slide the system fan toward the computer until it locks into place 2 NOTE Install the lower two grommets first 6 Connect the system fan cable to the connector on the system board 3 Removing and installing components 63 ...

Page 64: ...7 Route the intrusion switch cable through the fan grommet 2 8 Insert the intrusion switch cable into the system board 1 64 Removing and installing components ...

Page 65: ...g system board 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Front bezel 3 Open the front panel door 4 Remove the a Heatsink assembly b Processor c Expansion card d M 2 SSD e SD card reader f Memory module g Heatsink fan 5 Disconnect the following cables a Intrusion switch Removing and installing components 65 ...

Page 66: ...from the system board a CPU power 1 b Hard drive data and optical drive data 2 c Speaker 3 d System power 4 e SATA 5 7 To remove the system board a Remove the screws that secure the system board to the computer 1 66 Removing and installing components ...

Page 67: ...b Slide and lift the system board away from the computer 1 2 Removing and installing components 67 ...

Page 68: ...rds the back of the computer 2 Lower the system board into the computer until the connectors at the back of the system board align with the slots on the chassis and the screw holes on the system board align with the standoffs on the computer 1 2 68 Removing and installing components ...

Page 69: ...3 Replace the screws to secure the system board to the computer 1 Removing and installing components 69 ...

Page 70: ... Align the cables with the pins on connectors on the system board and connect the following cables to the system board a SATA 1 b System power 2 c Speaker 3 d Hard drive data and optical drive data 4 e CPU power 5 70 Removing and installing components ...

Page 71: ...ader e Processor f Heatsink assembly 7 Connect the following cables a Power switch b Intrusion switch 8 Close the front panel door 9 Install the a Front bezel b Side cover 10 Follow the procedure in After working inside your computer Removing and installing components 71 ...

Page 72: ...on about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed For more information see https www dell com support kbdoc 000...

Page 73: ...to Disk S4 Power is off S5 Off Blinking S1 S3 System is in a low power state either S1 or S3 This does not indicate a fault condition Previous State Previous State S3 no PWRGD_PS This entry provides for the possibility of a delay from SLP_S3 active to PWRGD_PS inactive Blinking Off S0 no PWRGD_PS Boot Failure The computer is receiving electrical power and power supplied by the power supply is norm...

Page 74: ...m modules detected but failure has occurred 3 1 BIOS state 4 BIOS Post code Old LED pattern 0100 Combine PCI device config or failure with video sub sytem config or failure BIOS to eliminate 0101 video code 3 2 BIOS state 5 BIOS Post code Old LED pattern 0110 Combine storage and USB config or failure BIOS to eliminate 0111 USB code 3 3 BIOS state 6 BIOS Post code Old LED pattern 1000 MEM config no...

Page 75: ...he computer Restart the computer If the error appears again Contact Dell THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames GATE A2...

Page 76: ...l keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in Dell Diagnostics LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXP...

Page 77: ...sists try to restore the data by entering the System Setup program then immediately exit the program If the message reappears Contact Dell TIME OF DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists Contact Dell TIME OF DAY NOT SET PLEASE RUN THE SYST...

Page 78: ...is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system It enables you to diagnose hardware issues repair your computer back up your files or restore your computer to its factory state You can also download it from the Dell Suppo...

Page 79: ...ollowing procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Troubleshooting 79 ...

Page 80: ...ne based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or s...

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