Dell OPENMANAGE 7.6, User Manual

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Troubleshooting
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– Create an account on the client system with the same user name and
password as an administrator account on the system running your
WMI management application.
– If you are using IT Assistant, run the IT Assistant ConfigServices
utility (
configservices.exe found in the /bin directory under the IT
Assistant installation directory). Configure IT Assistant to run under a
local administrator account, which is also now an administrator on the
remote client. Also, verify that DCOM and CIM are enabled. See the
IT Assistant User’s Guide for information.
– If you are using IT Assistant, use the administrator account to
configure subnet discovery for the client system. Enter the user name
as
<client machine name>\<account name>
. If the system
has already been discovered, remove the system from the list of
discovered systems, configure subnet discovery for it, and then
rediscover it. See the
IT Assistant User’s Guide for information.
• Perform the following steps in order to modify user privilege levels for
connecting remotely to a system’s WMI:
– Click Start , click Run , type compmgmt.msc , and then click OK .
– Navigate to WMI Control under Services and Applications .
– Right click WMI Control and then click Properties .
– Click the Security tab and then select DellOMCI under the Root
tree.
– Click the Security button.
– Select the specific group or user that you want to control access and
use the
Allow or Deny checkbox to configure permissions.
• Perform the following steps to connect to a system’s WMI ( root\dellomci )
from a remote system using WMI CIM Studio:
– Install WMI tools along with CIM Studio on the local system and
install Dell OMCI on the remote system.
– Configure the system’s firewall accordingly for WMI Remote
Connectivity. For example, open the TCP ports 135 and 445 in
Windows Firewall.