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Troubleshooting
Problems
Possible solutions
Dell Pair notification does
not open when a Bluetooth
device is turned on for the
first time
• Windows 10 (version 19041) is the oldest version to
support Dell Pair.
• Bluetooth version 5.0 or higher is required.
• Bluetooth is supported on the computer. It is turned
ON under Windows settings.
• The Bluetooth device supports detection by Dell
Pair.
• The Bluetooth device is placed close to the
detection range of the computer. Lift the mouse
and bring this closer to your computer.
• Check the computer and the Bluetooth device both
have sufficient battery charge to operate.
• The Bluetooth device has the latest firmware.
• The Bluetooth controller on the computer is from
Intel.
• Power cycle the Bluetooth device.
• Ensure that the Bluetooth device is in pairing mode
by pressing the Bluetooth pairing button for three
seconds. The Bluetooth channel LED blinks white to
indicate the Bluetooth pairing is initiated.
Dell Pair reports a pairing
error
Proceed to reconnect through Dell Pair using the
following steps:
• If Bluetooth device is brought near computer and is
in pairing mode, the dell pair UI aids pairing.
• Wait for pairing error User Interface (UI) to auto-
dismiss.
• Move the Bluetooth device far away from the
computer.
• Bring the Bluetooth device back near the computer.
• Ensure that the Bluetooth device is in pairing mode
by pressing the Bluetooth pairing button for three
seconds. The Bluetooth channel LED blinks white to
indicate the Bluetooth pairing is initiated.
