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Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 24. Self-help resources 

Self-help resources

Resource location

Information about Dell products and services

www.dell.com

Tips

Contact Support

In Windows search, type 

Contact Support

, and press

Enter.

Online help for operating system

www.dell.com/support/windows

www.dell.com/support/linux

Troubleshooting information, user manuals, setup instructions,
product specifications, technical help blogs, drivers, software
updates, and so on.

www.dell.com/support

Dell knowledge base articles for a variety of computer
concerns.

1. Go to 

https://www.dell.com/support/home/?

app=knowledgebase

.

2. Type the subject or keyword in the 

Search

 box.

3. Click 

Search

 to retrieve the related articles.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see 

www.dell.com/contactdell

.

NOTE:

 Availability varies by country and product, and some services may not be available in your country.

NOTE:

 If you do not have an active internet connection, you can find contact information on your purchase invoice, packing

slip, bill, or Dell product catalog.

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Getting help and contacting Dell

Summary of Contents for Latitude 9420

Page 1: ...Latitude 9420 Setup and Specifications Regulatory Model P141G P142G Regulatory Type P141G001 P142G001 April 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...and weight 14 Processor 14 Chipset 15 Operating system 15 Memory 15 External ports 15 Internal slots 16 Wireless module 16 WWAN module 17 Audio 17 Storage 18 Media card reader 18 Keyboard 18 Camera 19 Touchpad 19 Power adapter 20 Battery 20 Display 21 Fingerprint reader optional 22 Sensor and control 22 GPU Integrated 23 Operating and storage environment 23 Chapter 4 Dell Optimizer 24 Chapter 5 Sa...

Page 4: ...Chapter 7 Keyboard shortcuts 27 Chapter 8 Getting help and contacting Dell 28 4 Contents ...

Page 5: ...setup When setting up Dell recommends that you Connect to a network for Windows updates NOTE If connecting to a secured wireless network enter the password for the wireless network access when prompted If connected to the Internet sign in with or create a Microsoft account If not connected to the Internet create an offline account On the Support and Protection screen enter your contact details 3 L...

Page 6: ...ces running Windows operating system For more information see SupportAssist for Home PCs User s Guide on www dell com serviceabilitytools NOTE In SupportAssist click the warranty expiry date to renew or upgrade your warranty Dell Update Updates your computer with critical fixes and latest device drivers as they become available For more information about using Dell Update see the knowledge base ar...

Page 7: ... USB 3 2 Gen 1 port with PowerShare Left 1 Wedge shaped lock slot 2 HDMI 2 0 port 3 Thunderbolt 4 port with DisplayPort Alt Mode USB4 Power Delivery 4 microSIM slot WWAN only 5 microSD card slot 6 Universal audio port 7 Antenna WWAN only 2 Views of Latitude 9420 7 ...

Page 8: ...Top 1 Quad array microphones 2 Power button with optional fingerprint reader 3 Right speaker 4 Clickpad 5 Left speaker 8 Views of Latitude 9420 ...

Page 9: ...ront 1 Proximity Sensors 2 Ambient light sensor 3 IR Camera light 4 Camera status light 5 Camera RGB IR with SafeShutter 6 IR Camera light 7 Display screen 8 Battery status light Views of Latitude 9420 9 ...

Page 10: ...Bottom 1 Speakers 2 Air vents 3 Service Tag label 10 Views of Latitude 9420 ...

Page 11: ...Modes 2 in 1 only Laptop Views of Latitude 9420 11 ...

Page 12: ...Tablet Tent 12 Views of Latitude 9420 ...

Page 13: ...arged AC Adapter Solid White S0 S5 Fully Charged Battery Off S0 S5 11 100 Battery Solid Amber 590 3 nm S0 S5 10 S0 ON System is turned on S4 Hibernate The system consumes the least power compared to all other sleep states The system is almost at an OFF state expect for a trickle power The context data is written to hard drive S5 OFF The system is in a shutdown state Views of Latitude 9420 13 ...

Page 14: ...figuration ordered and manufacturing variability Processor NOTE Processor numbers are not a measure of performance Processor availability subject to change and may vary by region country Table 4 Processor Processor Wattage Core count Thread count Speed Cache Integrated graphics 11th Generation Intel Core i5 1135G7 28 W 4 8 2 40 GHz to 4 20 GHz 8 MB Intel Iris Xe Graphics 11th Generation Intel Core...

Page 15: ... lists the memory specifications of your Latitude 9420 Table 6 Memory specifications Description Values Memory slots Integrated Memory type LPDDR4x Memory speed 4266 MHz Maximum memory configuration 32 GB Minimum memory configuration 8 GB Memory size per channel 8 GB 16 GB 32 GB Memory configurations supported 8 GB LPDDR4x SDRAM 4266 MT s dual channel integrated 16 GB LPDDR4x SDRAM 4266 MT s dual ...

Page 16: ...ble 8 Internal slots Internal M 2 On board Wi Fi and Bluetooth One M 2 3042 slot for WWAN One M 2 2230 slot for solid state drive SSD NOTE To learn more about the features of different types of M 2 cards see the knowledge base article 000144170 at www dell com support Wireless module Table 9 Wireless module Description Values Model number Intel AX210 Transfer rate Up to 2 40 Gbps Frequency bands s...

Page 17: ... 29 30 32 34 38 39 40 41 42 46 48 66 HSPA 1 2 4 5 6 8 9 19 Wireless standards Not Applicable Not Applicable Encryption Not Applicable Not Applicable Global Navigation Satellite System GNSS Not Applicable Not Applicable Audio The following table lists the audio specifications of your Latitude 9420 Table 10 Audio specifications Description Values Audio controller Realtek ALC711 CG Stereo conversion ...

Page 18: ...420 Table 12 Media card reader specifications Description Values Media card type One micro SD card slot Media cards supported micro Secure Digital mSD micro Secure Digital High Capacity mSDHC micro Secure Digital Extended Capacity mSDXC NOTE The maximum capacity supported by the media card reader varies depending on the standard of the media card installed in your computer Keyboard The following t...

Page 19: ...e following table lists the camera specifications of your Latitude 9420 Table 14 Camera specifications Description Values Number of cameras One Camera type HD RGB Infrared camera Camera location Front Camera sensor type CMOS sensor technology Camera resolution Still image 0 92 megapixel Video 280 x 720 HD at 30 fps Infrared camera resolution Still image 0 23 megapixel Video 640 x 360 at 15 fps Dia...

Page 20: ... 3 A Continuous 20 V 4 5 A Continuous 15 V 3 A Continuous 9 0 V 3 A Continuous 5 0 V 3 A Continuous Rated output voltage 20 VDC 15 VDC 9 VDC 5 VDC 20 VDC 15 VDC 9 VDC 5 VDC 20 VDC 15 VDC 9 VDC 5 VDC Temperature range Operating 0 C to 40 C 32 F to 104 F 0 C to 40 C 32 F to 104 F 0 C to 40 C 32 F to 104 F Storage 40 C to 70 C 40 F 158 F 40 C to 70 C 40 F 158 F 40 C to 70 C 40 F 158 F CAUTION Operati...

Page 21: ...arging time duration start and end time and so on using the Dell Power Manager application For more information on the Dell Power Manager see www dell com 4 hours when the computer is off NOTE Control the charging time duration start and end time and so on using the Dell Power Manager application For more information on the Dell Power Manager see www dell com CAUTION Operating and storage temperat...

Page 22: ...llowing table lists the specifications of the optional fingerprint reader of your Latitude 9420 Table 19 Fingerprint reader specifications Description Values Fingerprint reader sensor technology Trans capacitive sensing Fingerprint reader sensor resolution 500 dpi Fingerprint reader sensor pixel size 108 x 88 Sensor and control Table 20 Sensor and control Sensor support Gyroscope eCompass Magnetom...

Page 23: ...985 Table 22 Computer environment Description Operating Storage Temperature range 0 C to 40 C 32 F to 104 F 40 C to 60 C 40 F to 140 F Relative humidity maximum 10 to 90 non condensing 0 to 95 non condensing Vibration maximum 0 66 GRMS 1 30 GRMS Shock maximum 140 G 160 G Altitude range 15 2 m to 3048 m 50 ft to 10000 ft 15 2 m to 10668 m 50 ft to 35000 ft CAUTION Operating and storage temperature ...

Page 24: ...instantly wake up the computer and login using the IR camera and Windows Hello feature Windows locks when you walk away ExpressResponse Prioritizes the most important applications Applications open faster and perform better ExpressCharge Extends the battery runtime and improves battery performance by adapting to your patterns For more information on configuring and using these features see the Del...

Page 25: ... your video conferencing applications when you grant permission SafeShutter lets you take control of your privacy with the Camera disable F9 Key and Mic mute F4 Key to override software settings When the Camera is on press the F9 key to close the Camera shutter and then press the F9 key again to open the Camera shutter 5 SafeShutter 25 ...

Page 26: ...esigned to minimize blue light and complies with TÜV Rheinland s requirement for low blue light displays Low blue light mode is enabled at the factory so no further configuration is necessary To reduce the risk of eye strain it is also recommended that you Position the display at a comfortable viewing distance between 20 and 28 inches 50 and 70 cm from your eyes Blink frequently to moisten your ey...

Page 27: ... Mute audio F1 behavior Fn F2 Decrease volume F2 behavior Fn F3 Increase volume F3 behavior Fn F4 Mic Mute F4 behavior Fn F5 Keyboard backlight NOTE Not applicable for non backlight keyboard F5 behavior Fn F6 Decrease screen brightness F6 behavior Fn F7 Increase screen brightness F7 behavior Fn F8 Switch to external display F8 behavior Fn F9 Disable camera F9 behavior Fn F10 Print Screen F10 behav...

Page 28: ...ications technical help blogs drivers software updates and so on www dell com support Dell knowledge base articles for a variety of computer concerns 1 Go to https www dell com support home app knowledgebase 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Contacting Dell To contact Dell for sales technical support or customer service issues see www d...

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