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Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 26. Self-help resources 

Self-help resources

Resource location

Information about Dell products and services

www.dell.com

My Dell app

Tips

Contact Support

In Windows search, type 

Contact Support

, and press

Enter.

Online help for operating system

www.dell.com/support/windows

Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals and
documents.

Your Dell computer is uniquely identified by a Service Tag or
Express Service Code. To view relevant support resources for
your Dell computer, enter the Service Tag or Express Service
Code at 

www.dell.com/support

.

For more information on how to find the Service Tag for your
computer, see 

Locate the Service Tag on your computer

.

Dell knowledge base articles for a variety of computer
concerns

1. Go to 

www.dell.com/support

.

2. On the menu bar at the top of the Support page, select

Support

 > 

Knowledge Base

.

3. In the Search field on the Knowledge Base page, type the

keyword, topic, or model number, and then click or tap the
search icon to view the related articles.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see 

www.dell.com/contactdell

.

NOTE:

 Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE:

 If you do not have an active Internet connection, you can find contact information about your purchase invoice,

packing slip, bill, or Dell product catalog.

4

34

Getting help and contacting Dell

Summary of Contents for Latitude 7490

Page 1: ...OptiPlex 7490 All In One Setup and Specifications Regulatory Model W26C Regulatory Type W26C003 W26C004 August 2021 Rev A01 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... Dimensions and weight 21 Processor 21 Chipset 22 Operating system 23 Memory 23 Memory configuration matrix 24 External ports 24 Internal slots 25 Ethernet 25 Wireless module 25 Audio 26 Storage 26 Intel Optane memory 27 Media card reader 28 Camera 28 Power ratings 29 Power supply connectors 30 Display 30 GPU Integrated 31 GPU Discrete 31 Environmental 32 Regulatory 32 Operating and storage enviro...

Page 4: ...tiPlex 7490 All in One NOTE The images in this document may differ from your computer depending on the configuration you ordered 1 Set up the stand Figure 1 Articulating stand 1 4 Set up your OptiPlex 7490 All in One ...

Page 5: ...Figure 2 Fixed stand Set up your OptiPlex 7490 All in One 5 ...

Page 6: ...low the same procedure to install the Height Adjustable Stand with Optical Disk Drive 2 Set up the keyboard and mouse NOTE For setup instructions see the documentation shipped with the keyboard and mouse 6 Set up your OptiPlex 7490 All in One ...

Page 7: ...3 Route the power cable through the stand then connect the power cable Set up your OptiPlex 7490 All in One 7 ...

Page 8: ...4 Press the power button 8 Set up your OptiPlex 7490 All in One ...

Page 9: ...owledge base articles SLN151664 and SLN151748 at www dell com support For Windows Follow the on screen instructions to complete the setup When setting up Dell recommends that you Connect to a network for Windows updates NOTE If connecting to a secured wireless network enter the password for the wireless network access when prompted Set up your OptiPlex 7490 All in One 9 ...

Page 10: ... technology that keeps your computer running at its best by optimizing settings detecting issues removing viruses and notifies when you need to make system updates SupportAssist proactively checks the health of your system s hardware and software When an issue is detected the necessary system state information is sent to Dell to begin troubleshooting SupportAssist is preinstalled on most of the De...

Page 11: ...e information about using Dell Update see the knowledge base article SLN305843 at www dell com support Dell Digital Delivery Download software applications which are purchased but not pre installed on your computer For more information about using Dell Digital Delivery see the knowledge base article 153764 at www dell com support Set up your OptiPlex 7490 All in One 11 ...

Page 12: ...Views of OptiPlex 7490 All in One Front 1 Full HD webcam 2 Camera status light 3 Display 4 Speakers 5 Power button power status indicator 6 Array microphones 2 12 Views of OptiPlex 7490 All in One ...

Page 13: ...pending on the configuration ordered your computer will have only RGB camera or both RGB camera and Infrared camera 1 Full HD camera 2 Infrared camera 3 Infrared emitter 4 Camera status light Views of OptiPlex 7490 All in One 13 ...

Page 14: ...Left 1 SD 4 0 card slot 2 USB 3 2 Gen 2x2 capable Type C port 3 Universal audio port 4 USB 3 2 Gen 1 port with PowerShare 14 Views of OptiPlex 7490 All in One ...

Page 15: ...Right 1 Hard drive status indicator Views of OptiPlex 7490 All in One 15 ...

Page 16: ...Back 1 Back cover 2 Stand cover 3 Kensington security cable slot 4 Bottom cover 5 Stand 16 Views of OptiPlex 7490 All in One ...

Page 17: ...1 4 port 3 HDMI OUT HDMI 2 0 port 4 DP 1 4a HDCP 2 3 port 5 RJ 45 Ethernet port 6 USB 3 2 Gen 2 ports with Smart Power On 7 USB 3 2 Gen 2 ports 8 Line out audio port 9 Power connector 10 PSU status indicator LED Views of OptiPlex 7490 All in One 17 ...

Page 18: ...e state use this button to run the built in selftest for the display Press and hold down this button and then press the power button to turn on the computer The built in color pattern for the LCD monitor will appear on the screen For more information see the Troubleshooting section in the Service Manual at www dell com support manuals 2 Service tag label Inside view of your computer NOTE The appea...

Page 19: ...ive Intel Optane PCIe connector 6 Processor fan 7 Memory modules 8 Hard drive 9 M 2 2230 2280 solid state drive PCIe connector 10 Side I O board 11 Speakers 12 Power button board 13 Microphones 14 Coin cell battery 15 Power supply fan 16 Power supply unit Views of OptiPlex 7490 All in One 19 ...

Page 20: ... Memory modules 8 Hard drive connector 9 M 2 2230 2280 solid state drive PCIe connector 10 Side IO signal cable connector 11 Side IO power cable connector 12 Audio board cable connector 13 Microphone module cable connector 14 Speaker cable connector 15 Power button cable connector 16 Display cable connector 17 M 2 WLAN connector 18 PSU fan cable connector 19 Touchscreen cable connector 20 Processo...

Page 21: ...able companies to implement global IT standards by locking in specific product configurations worldwide Device Guard DG and Credential Guard CG are the new security features that only available on Windows 10 Enterprise today Device Guard is a combination of enterprise related hardware and software security features When you configure together it locks a device and it can only run trusted applicati...

Page 22: ...16 MB Intel UHD Graphics 630 10th Generation Intel Core i9 10900 65 W 10 20 2 80 GHz to 5 20 GHz 16 MB Intel UHD Graphics 630 11th Generation Intel Core i5 11400 65 W 6 12 2 60 GHz to 4 40 GHz 12 MB Intel UHD Graphics 730 11th Generation Intel Core i5 11500 65 W 6 12 2 70 GHz to 4 60 GHz 12 MB Intel UHD Graphics 750 11th Generation Intel Core i5 11600 65 W 6 12 2 80 GHz to 4 80 GHz 12 MB Intel UHD...

Page 23: ...nment Edition 64 bit China only Kylin Linux Desktop version 10 1 China only Ubuntu 20 04 LTS 64 bit Memory The following table lists the memory specifications of your OptiPlex 7490 All in One Table 5 Memory specifications Description Values Memory slots Two SO DIMM slots Memory type DDR4 Non ECC Memory speed 2666 MHz 2933 MHz 3200 MHz Maximum memory configuration 64 GB Minimum memory configuration...

Page 24: ...ors 2933 MHz for 10th Generation i7 i9 processors 3200 MHz for 11th Generation processors Memory configuration matrix The following table lists the memory configurations supported for your OptiPlex 7490 All in One Table 6 Memory configuration matrix Configuration Slot SO DIMM1 SO DIMM2 4 GB DDR4 4 GB NA 8 GB DDR4 8 GB NA 8 GB DDR4 4 GB 4 GB 16 GB DDR4 16 GB NA 16 GB DDR4 8 GB 8 GB 32 GB DDR4 32 GB...

Page 25: ...ards see the knowledge base article 000144170 at www dell com support Ethernet The following table lists the wired Ethernet Local Area Network LAN specifications of your OptiPlex 7490 All in One Table 9 Ethernet specifications Description Values Model number Intel i219LM Transfer rate 10 100 1000 Mbps Wireless module The following table lists the Wireless Local Area Network WLAN modules supported ...

Page 26: ...ternal audio interface High definition audio interface External audio interface Universal audio jack Number of speakers 2 Internal speaker amplifier Realtek Amplifier ALC1302 External volume controls Not supported Speaker output Average speaker output 5 W Peak speaker output 6 W Subwoofer output Not supported Microphone 2 Storage This section lists the storage options on your OptiPlex 7490 All in ...

Page 27: ...1 TB 2 5 inch 7200 RPM HDD SATA 500 GB 2 5 inch 7200 RPM HDD Self Encrypting Opal 2 0 FIPS FIPS SATA Up to 2 TB M 2 2230 Class 35 SSD PCIe NVMe Gen3 x4 Up to 512 GB M 2 2280 Class 40 SSD PCIe NVMe Gen3 x4 Up to 2 TB M 2 2280 Class 40 SSD self encrypting drive PCIe NVMe Gen3 x4 Up to 1 TB M 2 2280 Class 40 SSD PCIe NVMe Gen4 x4 2 TB Intel Optane memory Intel Optane memory functions only as a storag...

Page 28: ...ty supported by the media card reader varies depending on the standard of the media card installed in your computer Camera The following table lists the camera specifications of your OptiPlex 7490 All in One Table 16 Full HD RGB Infrared webcam specifications Description Values Number of cameras Two Camera type FHD RGB camera VGA infrared camera Camera location Front camera Camera sensor type CMOS...

Page 29: ...requency 47 Hz 63 Hz 47 Hz 63 Hz Input current maximum 3 6 A 3 6 A Output current continuous 19 5 VA 8 5 A 19 5 VB 9 2 A Standby mode 19 5 VA 0 5 A 19 5 VB 1 75 A 19 5 VA 7 5 A 19 5 VB 7 0 A Standby mode 19 5 VA 0 5 A 19 5 VB 1 75 A Rated output voltage 19 5 VA 19 5 VB 19 5 VA 19 5 VB BTUs h based on PSU max wattage 750 546 Typical Efficiency Active PFC Not applicable NOTE The typical efficiency o...

Page 30: ...0 Display specifications Description Values for touch display Values for non touch display Display type Full High Definition FHD Full High Definition FHD Display panel technology Wide Viewing Angle WVA Wide Viewing Angle WVA Luminance 250 Nits typical 200 Nits minimum 250 Nits typical 200 Nits minimum Display panel dimensions active area Height 296 46 mm 11 67 in 296 46 mm 11 67 in Width 527 04 mm...

Page 31: ...following table lists the specifications of the integrated Graphics Processing Unit GPU supported by your OptiPlex 7490 All in One Table 21 GPU Integrated Controller External display support Memory size Processor Intel UHD Graphics 630 DP 1 4a HDCP 2 3 port HDMI OUT HDMI 2 0 port Shared system memory 10th Generation Intel Core i3 i5 i7 i9 processors Intel UHD Graphics 730 DP 1 4a HDCP 2 3 port HDM...

Page 32: ...gurations available ENERGY STAR compliant configurations available TCO 8 0 certified configurations available US CEC MEPS compliant configurations available Australia and New Zealand MEPS compliant configurations available CEL WEEE Japan Energy Law South Korea E standby EU RoHS China RoHS Operating and storage environment This table lists the operating and storage specifications of your OptiPlex 7...

Page 33: ...t CAUTION Operating and storage temperature ranges may differ among components so operating or storing the device outside these ranges may impact the performance of specific components Measured using a random vibration spectrum that simulates user environment Measured using a 2 ms half sine pulse when the hard drive is in use Specifications of OptiPlex 7490 All in One 33 ...

Page 34: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...

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