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Dell Latitude 5300, Service Manual, Page: 120 / 123

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Dell Latitude 5300 Service Manual Download Page 120

Troubleshooting

Topics:

•

Dell SupportAssist Pre-boot System Performance Check diagnostics

•

System diagnostic lights

•

WiFi power cycle

Dell SupportAssist Pre-boot System Performance
Check diagnostics

About this task

The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:

●

Run tests automatically or in an interactive mode

●

Repeat tests

●

Display or save test results

●

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

●

View status messages that inform you if tests are completed successfully

●

View error messages that inform you of problems encountered during testing

NOTE:

 Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

For more information, see 

Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA

Error Codes) 

.

Running the SupportAssist Pre-Boot System Performance Check

Steps

1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the 

Diagnostics

 option.

4. Click the arrow at the bottom left corner.

Diagnostics front page is displayed.

5. Click the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6. To run a diagnostic test on a specific device, press Esc and click 

Yes

 to stop the diagnostic test.

7. Select the device from the left pane and click 

Run Tests

.

8. If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

System diagnostic lights

Battery-status light

Indicates the power and battery-charge status.

5

120

Troubleshooting

Summary of Contents for Latitude 5300

Page 1: ...Dell Latitude 5300 Service Manual 1 Regulatory Model P97G Regulatory Type P97G001 June 2020 Rev A02 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 4: ...embly 19 MicroSD card 19 Removing the microSD card 19 Installing the microSD card 20 SIM card tray 21 Removing the SIM card tray 21 Installing the SIM card tray 22 Base cover 23 Removing the base cover 23 Installing the base cover 26 Battery 29 Lithium ion battery precautions 29 Removing the battery 30 Installing the battery 31 WWAN card 33 Removing the WWAN card 33 Installing the WWAN card 34 WLA...

Page 5: ...he coin cell battery 80 Display assembly 81 Removing the display assembly 81 Installing the display assembly 84 Keyboard 87 Removing the keyboard 87 Installing the keyboard 90 Keyboard bracket 93 Removing the keyboard bracket 93 Installing the keyboard bracket 94 Smart card reader board 96 Removing the smart card reader board 96 Installing the smart card reader board 97 Display bezel 99 Removing d...

Page 6: ...116 Palmrest assembly 117 Replacing the palmrest and keyboard assembly 117 Chapter 5 Troubleshooting 120 Dell SupportAssist Pre boot System Performance Check diagnostics 120 Running the SupportAssist Pre Boot System Performance Check 120 System diagnostic lights 120 WiFi power cycle 121 Chapter 6 Getting help 123 Contacting Dell 123 6 Contents ...

Page 7: ...by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or co...

Page 8: ...tential This is done through the use of a field service electrostatic discharge ESD kit When connecting a bonding wire ensure that it is connected to bare metal and never to a painted or non metal surface The wrist strap should be secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrost...

Page 9: ... recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are prone to damage over time When using an unmonitored kit it is a best practice to regularly test the strap prior to each service call and at a minimum test once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist ...

Page 10: ...feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you lift offsetting the force of the load 3 Lift with your legs not your back 4 Keep the load close The closer it is to your spine the less force it exerts on your back 5 Keep your back upright whether lifting or setting down the load Do not add the weight of your body to the lo...

Page 11: ...he answer to the consumers demands with a theoretically 10 times faster than its predecessor In a nutshell USB 3 1 Gen 1 features are as follows Higher transfer rates up to 5 Gbps Increased maximum bus power and increased device current draw to better accommodate power hungry devices New power management features Full duplex data transfers and support for new transfer types Backward USB 2 0 compat...

Page 12: ...aximum resolution latency and video compression perspective it s easy to imagine that with 5 10 times the bandwidth available USB video solutions should work that much better Single link DVI requires almost 2Gbps throughput Where 480Mbps was limiting 5Gbps is more than promising With its promised 4 8Gbps speed the standard will find its way into some products that previously weren t USB territory ...

Page 13: ...se portable battery packs you charge your smartphones and other portable devices from today You could plug your laptop into an external display connected to a power cable and that external display would charge your laptop as you used it as an external display all via the one little USB Type C connection To use this the device and the cable have to support USB Power Delivery Just having a USB Type ...

Page 14: ...is an industry supported uncompressed all digital audio video interface HDMI provides an interface between any compatible digital audio video source such as a DVD player or A V receiver and a compatible digital audio and or video monitor such as a digital TV DTV The primary advantage is cable reduction and content protection provisions HDMI supports standard enhanced or high definition video plus ...

Page 15: ...provide an indication of the system status and as a result the power button illuminates when pressed The systems with the optional power button fingerprint reader will have no LED under the power button and hence will apply the available LED s in the system to provide an indication of the system status Power button LED behavior without Fingerprint reader System is ON S0 LED illuminates solid white...

Page 16: ...harging When the charge is complete the LED turns off If the computer is running on a battery the battery light operates as follows 1 Off the battery is adequately charged or the computer is turned off 2 Solid amber the battery charge is critically low A low battery state is approximately 30 minutes or less of battery life remaining Camera LED White LED activates when camera is on Mic Mute LED Whe...

Page 17: ...Major components of your system 1 Base cover 2 DC in port 3 Heatsink 4 Memory modules 3 Major components of your system 17 ...

Page 18: ...oard 14 Coin cell battery 15 WLAN card 16 WWAN card 17 System fan 18 NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options 18 Major components of your system ...

Page 19: ...hpad button board System board Coin cell battery Display assembly Keyboard Keyboard bracket Smart card reader board Display bezel Hinge caps Display hinges Display panel Camera Display eDP cable Display back cover assembly Palmrest assembly MicroSD card Removing the microSD card Prerequisites Follow the procedure in Before working inside your computer Steps 1 Push the microSD card to release it fr...

Page 20: ...Installing the microSD card Steps 1 Align the microSD card to its slot on the computer 1 2 Slide the microSD card into the slot until it clicks into place 2 20 Disassembly and reassembly ...

Page 21: ...ay Removing the SIM card tray Prerequisites Follow the procedure in Before working inside your computer Steps 1 Insert a pin into the hole of the SIM card tray and push inward until the tray is released 1 2 2 Slide the SIM card tray out of the computer 3 Disassembly and reassembly 21 ...

Page 22: ...M card into the SIM card tray with the metallic contact facing up 1 2 Align the SIM card tray with the slot on the computer and carefully slide it in 2 3 Slide the SIM card tray into the slot until it clicks into place 3 22 Disassembly and reassembly ...

Page 23: ...ur computer Base cover Removing the base cover Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card Steps 1 Loosen the eight captive screws that secure the base cover to the computer Disassembly and reassembly 23 ...

Page 24: ...2 Using a plastic scribe 1 pry the base cover from the top left corner and continue to work on the sides to open the base cover 2 24 Disassembly and reassembly ...

Page 25: ...3 Lift and remove the base cover away from the computer Disassembly and reassembly 25 ...

Page 26: ...r pry the dummy SIM card upwards from the recess point which is the area between the dummy SIM card and system chassis Installing the base cover Steps 1 Transfer the SIM cover to the new base cover 2 Align and place the base cover on the computer 26 Disassembly and reassembly ...

Page 27: ...3 Press the edges and sides of the base cover until it snaps into place Disassembly and reassembly 27 ...

Page 28: ...4 Tighten the eight captive screws to secure the base cover to the computer 28 Disassembly and reassembly ...

Page 29: ... with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system ...

Page 30: ... inside your computer 2 Remove the microSD card 3 Remove the base cover Steps 1 Peel the adhesive tape from the battery 1 2 Disconnect the battery cable from the connector on the system board 2 3 Loosen the two captive screws that secure the battery to the palm rest assembly 1 4 Lift and slide the battery away from the palm rest assembly 2 30 Disassembly and reassembly ...

Page 31: ... Steps 1 Align the tabs on the battery with the slots on the palm rest assembly 1 2 Place the battery in the battery bay 3 Tighten the two captive screws to secure the battery to the palmrest 2 Disassembly and reassembly 31 ...

Page 32: ...4 Connect the battery cable to the connector on the system board 1 5 Affix the adhesive tapes on the battery 2 32 Disassembly and reassembly ...

Page 33: ... your computer 2 Remove the microSD card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board Steps 1 Remove the single M2x3 screw that secures the WWAN card bracket to the WWAN card 1 2 Remove the WWAN card bracket from the WWAN card 2 3 Disconnect the antenna cables from the WWAN card 3 4 Slide and remove the WWAN card from the WWAN card slot 4 Disassembl...

Page 34: ...e notch on the WWAN card with the tab on the WWAN card slot and insert the WWAN card at an angle into the WWAN card slot 1 2 Connect the antenna cables to the WWAN card 2 3 Place the WWAN card bracket on the WWAN card 3 4 Replace the single M2x3 screw to secure the WWAN card bracket to the WWAN card 4 34 Disassembly and reassembly ...

Page 35: ...de your computer 2 Remove the microSD card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board Steps 1 Remove the single M2x2 screw that secures the WLAN card bracket to the system board 1 2 Remove the WLAN card bracket that secures the WLAN antenna cables 2 3 Disconnect the WLAN antenna cables from the connectors on the WLAN card 3 4 Slide and lift the WL...

Page 36: ...sert the WLAN card into the connector on the system board 1 2 Connect the WLAN antenna cables to the connectors on the WLAN card 2 3 Place the WLAN card bracket to secure the WLAN antenna cables to the WLAN card 3 4 Replace the single M2x3 screw to secure the WLAN card bracket to the WLAN card 4 36 Disassembly and reassembly ...

Page 37: ...s Removing the memory module Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board Steps 1 Pry the retention clips securing the memory module until the memory module pops up 1 2 Remove the memory module from the memory module slot 2 Disassembly and reassembl...

Page 38: ...odule with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 1 3 Press the memory module down until the clips secure it 2 NOTE If you do not hear the click remove the memory module and reinstall it 38 Disassembly and reassembly ...

Page 39: ...oving the M 2 SSD Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Disconnect the battery cable from the connector on the system board Steps 1 Remove the two M2x3 screws that secure the M 2 SSD support bracket to the palmrest 1 2 Slightly turn and remove the SSD support bracket from the M 2 SSD slot 2 Disassembly and re...

Page 40: ...3 Remove the single M2x2 screw that secures the M 2 SSD to the palmrest 1 4 Lift the M 2 SSD away from the computer 2 40 Disassembly and reassembly ...

Page 41: ...Installing the M 2 SSD Steps 1 Place the M 2 SSD into the slot on the palmrest 1 2 Replace the single M2x2 screw to secure the M 2 SSD to the palmrest 2 Disassembly and reassembly 41 ...

Page 42: ...3 Align and place the SSD support bracket above the M 2 SSD 1 4 Replace the two M2x3 screws to secure the SSD support bracket to the palmrest 2 42 Disassembly and reassembly ...

Page 43: ...e your computer Speakers Removing the speakers Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the speaker cable from the connector on the system board 1 2 Peel the adhesive tape that secures the speaker cable to the palmrest 2 Disassembly and reassembly 43 ...

Page 44: ...3 Disconnect the touchpad cable from the connector on the daughter board 4 Peel the adhesive tapes and unroute the speaker cable 44 Disassembly and reassembly ...

Page 45: ...5 Lift and remove the speakers away from the palmrest Disassembly and reassembly 45 ...

Page 46: ...Installing the speakers Steps 1 Using the alignment posts and rubber grommets place the speakers in their slots on the palmrest 46 Disassembly and reassembly ...

Page 47: ...2 Route the speaker cable through the routing guides Disassembly and reassembly 47 ...

Page 48: ...3 Affix the adhesive tape to secure the speaker cable to the palmrest 1 4 Connect the speaker cable to the connector on the system board 2 48 Disassembly and reassembly ...

Page 49: ...working inside your computer System fan Removing the system fan Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the system fan cable from the connector on the system board Disassembly and reassembly 49 ...

Page 50: ...2 Remove the two M2x5 screws that secure the system fan to the palmrest 1 3 Lift the system fan away from the computer 2 50 Disassembly and reassembly ...

Page 51: ...e system fan Steps 1 Place and align the screw holes on the system fan with the screw holes on to the palmrest 1 2 Replace the two M2x5 screws to secure the system fan to the palmrest 2 Disassembly and reassembly 51 ...

Page 52: ...3 Connect the system fan cable to the connector on the system board 52 Disassembly and reassembly ...

Page 53: ...e procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Loosen the four captive screws that secure the heatsink to the system board 1 NOTE Loosen the screws in the order of the callout numbers 1 2 3 4 as indicated on the heatsink 2 Lift the heatsink away from the system board 2 Disassembly and reassembly 53 ...

Page 54: ...d and align the screw holes on the heatsink with the screw holes on the system board 1 2 In sequential order as indicated on the heatsink tighten the four captive screws that secure the heatsink to the system board 2 54 Disassembly and reassembly ...

Page 55: ...C in port Removing the DC in port Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Steps 1 Remove the two M2x4 screws that secure the Type C bracket to the system board 1 2 Lift the Type C bracket away from the computer 2 Disassembly and reassembly 55 ...

Page 56: ... the DC in port cable and then pull the cable horizontally to disconnect the DC in port cable from the connector on the system board 1 Lift the DC in port away from the computer 2 56 Disassembly and reassembly ...

Page 57: ...Installing the DC in port Steps 1 Place the DC in port to its slot on the computer 1 2 Connect the DC in port cable to the connector on the system board 2 Disassembly and reassembly 57 ...

Page 58: ...3 Place the Type C bracket on its slot on the computer 1 4 Replace the two M2x4 screws to secure the Type C bracket to the palmrest 2 58 Disassembly and reassembly ...

Page 59: ...er LED board Removing the LED board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the speaker Steps 1 Disconnect the LED board cable from the connector on the system board 1 2 Unroute the LED board cable 2 Disassembly and reassembly 59 ...

Page 60: ...3 Peel the adhesive tape that secures the LED board cable connector to the LED board 1 4 Peel the grey adhesive tape that secures the LED board 2 60 Disassembly and reassembly ...

Page 61: ...5 Remove the single M2x2 5 screw that secures the LED board to the palmrest 1 6 Lift the LED board away from the computer 2 Disassembly and reassembly 61 ...

Page 62: ... board Steps 1 Place the LED board and align the screw hole on the LED board with the screw hole on the palmrest 1 2 Replace the single M2x2 5 screw to secure the LED board to the palmrest 2 62 Disassembly and reassembly ...

Page 63: ...3 Affix the grey adhesive tape to secure the LED board 1 4 Affix the adhesive tape to secure the LED board 2 Disassembly and reassembly 63 ...

Page 64: ...5 Connect the LED board cable to the connector on the system board and route the LED board cable 1 2 64 Disassembly and reassembly ...

Page 65: ...r Touchpad button board Removing the touchpad button board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the speaker Steps 1 Open the latch and disconnect the touchpad button board cable from the connector on the touchpad board Disassembly and reassembly 65 ...

Page 66: ...2 Remove the two M2x3 screws that secure the touchpad button bracket to the palmrest 1 3 Lift the touchpad button board bracket away from the computer 2 66 Disassembly and reassembly ...

Page 67: ... the touchpad button board Steps 1 Place the touchpad button board into the slot on the palmrest 1 2 Replace the two M2x3 screws to secure the touchpad button board to the palmrest 2 Disassembly and reassembly 67 ...

Page 68: ...3 Connect the touchpad button board cable to the connector on the touchpad board 68 Disassembly and reassembly ...

Page 69: ...r computer System board Removing the system board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the speaker 6 Remove the heatsink 7 Remove the system fan 8 Remove the DC in 9 Remove the WLAN card 10 Remove the WWAN card Disassembly and reassembly 69 ...

Page 70: ... 1 b LED board cable 2 c touchpad cable 3 2 Remove the single M2 5x4 screw that secures the fingerprint support bracket to the system board 1 3 Lift the fingerprint support bracket away from the computer 2 4 Disconnect the fingerprint port 3 70 Disassembly and reassembly ...

Page 71: ...on the system board 1 6 Remove the single M2x4 screw that secures the eDP bracket to the system board 2 7 Remove the eDP bracket away from the computer 3 8 Lift the latch and disconnect the eDP cable from the connector on the system board 4 Disassembly and reassembly 71 ...

Page 72: ...9 Release the coin cell battery from the palmrest 72 Disassembly and reassembly ...

Page 73: ...10 Remove the three M2x2 screws and the single M2 5x4 screw that secures the system board to the palmrest 1 11 Lift the system board away from the computer 2 Disassembly and reassembly 73 ...

Page 74: ... the system board Steps 1 Align and place the system board to the palmrest 1 2 Replace the three M2x2 screws and the single M2 5x4 screw to secure the system board to the palmrest 2 74 Disassembly and reassembly ...

Page 75: ...3 Place the coin cell battery into its slot on the plamrest Disassembly and reassembly 75 ...

Page 76: ...nd affix the adhesive tape 1 5 Connect the eDP cable to the connector on the system board 2 6 Place the eDP support bracket above the eDP connector 3 7 Replace the single M2x4 screw to secure the eDP bracket to the system board 4 76 Disassembly and reassembly ...

Page 77: ...print cable to the connector on the system board 1 9 Place the fingerprint support bracket 2 10 Replace the single M2 5x4 screw to secure the fingerprint support bracket to the system board 3 Disassembly and reassembly 77 ...

Page 78: ...11 Connect the following cables a USH cable 1 b LED board cable 2 c touchpad cable 3 78 Disassembly and reassembly ...

Page 79: ...heatsink 7 Replace the speaker 8 Replace the battery 9 Replace the base cover 10 Replace the microSD card 11 Follow the procedure in after working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card Disassembly and reassembly 79 ...

Page 80: ... in 10 Remove the WLAN card 11 Remove the WWAN card 12 Remove the system board Steps Turn the system board and disconnect the coin cell battery cable from the connector on the system board Installing the coin cell battery Steps Turn the system board and connect the coin cell battery cable to the connector on the system board 80 Disassembly and reassembly ...

Page 81: ...8 Replace the speaker 9 Replace the battery 10 Replace the base cover 11 Replace the microSD card 12 Follow the procedure in after working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery Disassembly and reassembly 81 ...

Page 82: ...gle M2x4 screw that secures the eDP cable bracket to the system board 2 3 Lift the eDP cable bracket from the system board 3 4 Disconnect and unroute the eDP cable 4 5 Open the display assembly to a 180 degree angle and flip over the system and then place the system on a flat surface 82 Disassembly and reassembly ...

Page 83: ...6 Remove the four M2 5x3 screws that secure the display assembly to the system chassis 1 7 Remove the display assembly from the system 2 Disassembly and reassembly 83 ...

Page 84: ...he maximum before replacing the display assembly on the palmrest and keyboard assembly Steps 1 Align and place the system chassis under the hinges of the display assembly 1 2 Replace the four M2 5x3 screws that secure the display assembly to the system chassis 2 84 Disassembly and reassembly ...

Page 85: ...3 Seat the system chassis on the display assembly Disassembly and reassembly 85 ...

Page 86: ...d adhere the adhesive tape 1 5 Reroute the eDP cable and connect it to the eDP connector 2 6 Place the eDP cable bracket on the system board 3 7 Replace the single M2x4 screw that secures the eDP cable bracket to the system board 4 86 Disassembly and reassembly ...

Page 87: ...our computer Keyboard Removing the keyboard Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the speaker 6 Remove the memory module 7 Remove the system fan 8 Remove the DC in 9 Remove the WLAN card Disassembly and reassembly 87 ...

Page 88: ...emoved with heatsink attached 12 Remove the coin cell battery Steps 1 Peel the adhesive tape securing the keyboard and the smartcard reader 2 Lift the latch and disconnect the backlit cable and the keyboard cables from the connectors on the touchpad 88 Disassembly and reassembly ...

Page 89: ...3 Remove the 19 M2x2 screws that secure the keyboard to the palmrest 1 4 Remove the keyboard away from the computer 2 Disassembly and reassembly 89 ...

Page 90: ...Installing the keyboard Steps 1 Align and place the keyboard on the palmrest 1 2 Replace the 19 M2x2 screws to secure the keyboard to the palmrest 2 90 Disassembly and reassembly ...

Page 91: ...3 Connect the backlit cable and the keyboard cables to the connectors on the touchpad Disassembly and reassembly 91 ...

Page 92: ...4 Adhere the adhesive tape securing the keyboard and the smartcard board 92 Disassembly and reassembly ...

Page 93: ...ket Removing the keyboard bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the speaker 6 Remove the memory module 7 Remove the system fan 8 Remove the DC in 9 Remove the WLAN card 10 Remove the WWAN card 11 Remove the system board NOTE System board can be removed with heatsink attache...

Page 94: ...nstalling the keyboard bracket Steps 1 Align and place the keyboard on the keyboard bracket 1 2 Replace the four M2x2 screws to secure the keyboard on the keyboard bracket 2 94 Disassembly and reassembly ...

Page 95: ...h heatsink attached 4 Replace the WWAN card 5 Replace the WLAN card 6 Replace the DC in 7 Replace the memory module 8 Replace the system fan 9 Replace the speaker 10 Replace the battery 11 Replace the base cover 12 Replace the microSD card 13 Follow the procedure in after working inside your computer Disassembly and reassembly 95 ...

Page 96: ...aker 6 Remove the memory module 7 Remove the system fan 8 Remove the DC in 9 Remove the WLAN card 10 Remove the WWAN card 11 Remove the system board 12 Remove the coin cell battery 13 Remove the keyboard Steps 1 Unroute the smart card reader board cable 2 Remove the two M2x2 5 screws that secure the smart card reader to the palmrest 1 3 Lift the smart card reader board away from the computer 2 96 ...

Page 97: ...he smart card reader board Steps 1 Align and place the smart card reader board on the palmrest 1 2 Replace the two M2x2 5 screws to secure the smart card reader board to the palmrest 2 Disassembly and reassembly 97 ...

Page 98: ...3 Reroute the smart card reader cable 98 Disassembly and reassembly ...

Page 99: ...m fan 9 Replace the speaker 10 Replace the battery 11 Replace the base cover 12 Replace the microSD card 13 Follow the procedure in after working inside your computer Display bezel Removing display bezel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly Disassembly and rea...

Page 100: ...he recesses near the left and right hinges on the bottom edge of the display bezel 1 2 Carefully pry open the inside edge of the display bezel and then pry open the inside edge of the left and right sides of the display bezel 2 3 Lift the display bezel from the display assembly 100 Disassembly and reassembly ...

Page 101: ...Installing the display bezel Steps Align the display bezel with the display assembly and then gently snap the display bezel into place Disassembly and reassembly 101 ...

Page 102: ...102 Disassembly and reassembly ...

Page 103: ...edure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel Steps 1 Remove the two M2x3 screws that secure the hinge caps to the chassis 1 2 Pinch the hinge caps to release the hinge caps from the ribs on the display back cover then slide inwards to remove the hinge caps from the displa...

Page 104: ...Installing hinge caps Steps 1 Place the hinge caps and slide outward on the display hinges 1 2 Replace the two M2x3 screws to secure the hinge caps to the display hinge 104 Disassembly and reassembly ...

Page 105: ...ow the procedure in after working inside your computer Display hinges Removing display hinge Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps Disassembly and reassembly 105 ...

Page 106: ...e display assembly 1 2 Remove the display hinges from the display back cover 2 Installing display hinge Steps 1 Place the display hinge on the display assembly 2 Replace the four M2 5x3 screws to secure the display hinge to the display assembly 106 Disassembly and reassembly ...

Page 107: ...ttery 5 Replace the base cover 6 Replace the microSD card 7 Follow the procedure in after working inside your computer Display panel Removing display panel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover Disassembly and reassembly 107 ...

Page 108: ...lay assembly 1 and lift to turn over the display panel to access the display cable 2 2 Peel the conductive tape 1 on the display cable connector 3 Lift the latch and disconnect the display cable from the connector on the display panel 2 3 NOTE Do not pull and release the Stretch SR Tapes from the display panel There is no need to separate the brackets from the display panel 108 Disassembly and rea...

Page 109: ...Disassembly and reassembly 109 ...

Page 110: ...the display cable to the connector and close the latch 1 2 2 Adhere the conductive tape to secure the display cable connector 3 3 Replace the two M2x2 screws that secure the display panel to the display assembly 110 Disassembly and reassembly ...

Page 111: ...r 7 Replace the microSD card 8 Follow the procedure in after working inside your computer Camera Removing camera Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps Disassembly and reassembly 111 ...

Page 112: ...hinges 9 Remove the display panel Steps Disconnect the camera cable from the connector on the camera module Installing camera Steps 1 Insert the camera into the slot on the display back cover 112 Disassembly and reassembly ...

Page 113: ...2 Connect the camera cable to the connector and adhere the adhesive tape above the camera connector Disassembly and reassembly 113 ...

Page 114: ...ace the base cover 8 Replace the microSD card 9 Follow the procedure in after working inside your computer Display eDP cable Removing display cable Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 114 Disassembly and reassembly ...

Page 115: ...ctive tape and unroute the display cable to release it from adhesive and lift the display cable from the display back cover Installing display cable Steps 1 Adhere the display cable to the display back cover 2 Adhere the conductive tape and route the display cable to the display back cover Disassembly and reassembly 115 ...

Page 116: ... card 10 Follow the procedure in after working inside your computer Display back cover assembly Replacing the display back cover Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the microSD card 3 Remove the base cover 4 Remove the battery 5 Remove the display assembly 6 Remove the display bezel 7 Remove the hinge caps 8 Remove the display hinges 9 Remove the di...

Page 117: ...ace the display hinges 5 Replace the hinge caps 6 Replace the display bezel 7 Replace the display assembly 8 Replace the battery 9 Replace the base cover 10 Replace the microSD card 11 Follow the procedure in after working inside your computer Palmrest assembly Replacing the palmrest and keyboard assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the micr...

Page 118: ...l battery 13 Remove the keyboard 14 Remove the SmartCard reader board About this task After performing the preceding steps you are left with the palmrest and keyboard assembly Next steps 1 Replace the SmartCard reader board 2 Replace the keyboard 3 Replace the coin cell battery 4 Replace the system board NOTE System board can be replaced with heatsink attached 5 Replace the WWAN card 6 Replace the...

Page 119: ...e the system fan 10 Replace the speaker 11 Replace the battery 12 Replace the base cover 13 Replace the microSD card 14 Follow the procedure in after working inside your computer Disassembly and reassembly 119 ...

Page 120: ...countered during testing NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed For more information see Resolve Hardware Issues With Built in and Online Diagnostics SupportAssist ePSA ePSA or PSA Error Codes Running the SupportAssist Pre Boot System Performance Check Steps 1 Turn on your com...

Page 121: ...OS or ROM Read Only Memory failure 2 3 No memory or RAM Random Access Memory detected 2 4 Memory or RAM Random Access Memory failure 2 5 Invalid memory installed 2 6 System board or chipset error 2 7 Display failure 2 8 LCD power rail failure Replace system board and LCD 3 1 Coin cell battery failure 3 2 PCI video card chip failure 3 3 Recovery image not found 3 4 Recovery image found but invalid ...

Page 122: ...2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer 122 Troubleshooting ...

Page 123: ...and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropr...

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