Dell KB813 User Manual Download Page 46

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Diagnostic and Troubleshooting

If the smart card reader and smart card have

Passed,

this

means the software and hardware are both working properly.

Failed

means the smart card driver or the hardware is not

present or is not installed correctly. If this occurs, go to
www.dell.com

/support

to resolve this problem.

Smart Card Present: (when

selected from the screen above)

The above screen shows that the smart card is inserted and
the system is able to read the smart card.

Diagnostics | Troubleshooting

Back to Contents Page

Summary of Contents for KB813

Page 1: ...User Guide Dell KB813 Smart Card Keyboard ...

Page 2: ... is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell ...

Page 3: ...Introduction ...

Page 4: ... running Windows 2000 Windows XP 32 64 bit Windows Vista 32 64 bit Windows 7 32 64 bit Windows 8 32 64bit Windows 10 32 64bit Windows Server 2003 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 Linux Ubuntu OpenSuse and RedHat This product can be used for banking transactions identification systems secure web applications and secure logon This smart card interface can be used with a...

Page 5: ... have to re load your operating system Install the Keyboard Connect the Keyboard to any USB port on the computer The USB port shown in the diagram is at the rear of the computer USB ports may also be located at the front Follow the instructions in Install the driver section Overview System Requirement Features Back to Contents Page ...

Page 6: ...s Server 2008 Windows Server 2008 R2 Windows Server 2012 Linux Ubuntu OpenSuse and RedHat The Smart Card Keyboard Driver CD One free USB port Features Reads from and writes to all ISO7816 1 2 3 4 microprocessor smart cards T 0 T 1 up to 826Kbds TA1 17 4 8Mhz depending on smart card Supports 3 V 5 V and 1 8 V cards Powers off automatically when the card is removed Smart Card secure PIN entry PC SC ...

Page 7: ... Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver Install the Windows XP driver 1 When the Dell Smart Card Keyboard is plugged into a USB port the following window will appear Back to Contents Page ...

Page 8: ...artcard Keyboard is now ready for use Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver Back to Contents Page ...

Page 9: ...on the system will prompt you with the following message Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver Back to Contents Page ...

Page 10: ... installation the system will prompt you with the following message Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver Back to Contents Page ...

Page 11: ... you with the following window 3 When installation is completed your device is ready to use Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver Back t...

Page 12: ...ndows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver 2 The installation Wizard will install driver During installation the system will prompt you with the following window ...

Page 13: ...rom the Start Menu open the Control Panel Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 14: ...plays Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 15: ...k to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 16: ...g window will appear Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 17: ...ce is ready to use 10 ce is ready to use y Select Finish Your devic Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 18: ...From the Start Menu open the Control Panel Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 19: ...ntinue dialog box Click Continue to install Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 20: ... as he display shows asfollow Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 21: ...ct Windows and click Next Drivers folder select Windows and click Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 22: ...the following message Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 23: ...Panel 3 Double click System and Security The following window will be shown Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 24: ...een will be shown Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 25: ...w will appear will appear Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 26: ...llation the system will prompt you with the following message and the device is ready to use g g Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update t...

Page 27: ...System The following window will be shown 3 Double click System The following Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 drive...

Page 28: ...nts Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 29: ...appear the device The device shows as follows Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 30: ...ge and your device is now ready to use 8 The installation wizard will insta installation the system will promp and your device is now ready to u Back to Contents Page Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windo...

Page 31: ...Panel 3 3 Doubl Double click e click Sy System stem The following The following window will be shown Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driv...

Page 32: ...displays Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver ...

Page 33: ...he Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Windows 10 driver Update the Windows 10 driver 5 Select Smart card readers and right click on the device The device shows the device The device shows as follows as follows ...

Page 34: ...successful installation the system will prompt you with the following message and your device is now ready to use Install the Keyboard Install the Windows XP driver Install the Vista driver Install the Windows 7 driver Install the Windows 8 driver Install the Windows 10 driver Update the Windows XP driver Update the Vista driver Update the Windows 7 driver Update the Windows 8 driver Update the Wi...

Page 35: ... The Smart Card Keyboard includes the following items Open the package and remove the contents to begin the installation Box Contents Connect Keyboard Attach Palm Rest Inserting a Smart Card LED indicator The Windows Keys Back to Contents Page ...

Page 36: ...port on the computer The USB port shown in the diagram is at the rear of the computer USB ports may also be located at the front Box Contents Connect Keyboard Attach Palm Rest Inserting a Smart Card LED indicator The Windows Keys Back to Contents Page ...

Page 37: ...tion you may attach the Palm Rest to the keyboard as shown picture need to be replaced with Cardinal one Box Contents Connect Keyboard Attach Palm Rest Inserting a Smart Card LED indicator The Windows Keys Back to Contents Page ...

Page 38: ... card your name must face you If the Dell Smart Card Keyboard is installed properly see section Setup and the smart card is inserted correctly the smart card indicator LED should turn blue see section LED Indicator for details about smart card indicator Box Contents Connect Keyboard Attach Palm Rest Inserting a Smart Card LED indicator The Windows Keys Back to Contents Page ...

Page 39: ... the smart card interface status as below LED status Description OFF Smart Card is OFF or absent Blue ON Smart Card is present and powered on Blue Flashing Smart Card is used Amber ON Secure PIN Entry procedure this is the safe moment to enter your PIN code Box Contents Connect Keyboard Attach Palm Rest Inserting a Smart Card LED indicator The Windows Keys Back to Contents Page ...

Page 40: ...ing the desktop while pressing this key Windows key Start Menu Windows key E Windows Explorer Windows key F Find Document Windows key M Minimize All Windows key R Display Run Dialog Box Windows key F1 Display Help Menu Windows key TAB Activate Next Taskbar Button Windows key Ctrl F Find Computer Windows key Shift M Undo Minimize All Windows key Pause Break Perform a System Function Box Contents Co...

Page 41: ...cards with your application It will be able to determine if the smart card software and hardware are loaded and functioning properly Install the Diagnostic Program 1 To install the diagnostic program in the CD ROM Click DIAGNOSTICS folder and select the desired language Then launch the SmartDiag msi under the desired language folder 2 Click Next Diagnostics Troubleshooting Back to Contents Page ...

Page 42: ...Diagnostic and Troubleshooting 3 Click Next 4 Read the agreement and then click Install Diagnostics Troubleshooting Back to Contents Page ...

Page 43: ...Diagnostic and Troubleshooting 5 Then installation starts 6 Installation completed Diagnostics Troubleshooting Back to Contents Page ...

Page 44: ...Diagnostic and Troubleshooting 7 Click Finish Run SmartDiag 2 4 1 Execute the diagnostic software SmartDiag Diagnostics Troubleshooting Back to Contents Page ...

Page 45: ...Diagnostic and Troubleshooting 2 Click Start 3 If no smart card is present the above screen will appear Insert a smart card and click Next Diagnostics Troubleshooting Back to Contents Page ...

Page 46: ...s the smart card driver or the hardware is not present or is not installed correctly If this occurs go to www dell com support to resolve this problem Smart Card Present when is selected from the screen above The above screen shows that the smart card is inserted and the system is able to read the smart card Diagnostics Troubleshooting Back to Contents Page ...

Page 47: ...Diagnostic and Troubleshooting Smart Card Removed When the smart card is removed the above screen will appear Diagnostics Troubleshooting Back to Contents Page ...

Page 48: ...e C The smart card chip is damaged Obtain a new smart card I can see the Dell Smart Card Keyboard in Windows device manager but I cannot communicate with the smart card If this occurs it is possible that the Microsoft Smart Card Resource Manager did not start Type net start scardsvr exe in the run dialog box Once the Smart Card Resource Manager has been successfully started the smart cards should ...

Page 49: ...12g 40 mm 446 5 mm 151 5 mm 670 g 1 8 m 10 oC 50 oC 40 oC 65 oC 0 90 RH non condensing 0 90 RH non condensing Specifications General Manufacturer Model number Connection type Supported operating systems Keyboard interface Keyswitch feeling Rollover Electrical Power requirements Power consumption Switch actuation force Physical Height Width Depth Weight Cable length Environmental Operating temperat...

Page 50: ...ulatory Model KB813t Regulatory Notices For additional regulatory information see the Regulatory Compliance home page on www dell com at the following location www dell com regulatory_compliance Back to Contents Page ...

Page 51: ...iant EMV certification ensures security for customer card payments by reducing fraudulent transactions on counterfeited or lost stolen cards USB IF Compliance The Dell Smart Card Keyboard is compliant with USB Logo Testing Requirements The compliance testing ensures the quality of products and compatibility with other USB peripherals FIPS 201 Certification The Dell Smart Card Keyboard is FIPS201 c...

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