support.dell.com
Troubleshooting
2-15
NOTE: If your computer is connected to the TV-out connector on your television and
there is no picture on your television screen, see “Resolve Television Problems”
found later in this chapter.
Resolve External Keyboard Problems
NOTE: External Universal Serial Bus (USB) keyboards only function when
Windows 98 Second Edition is running. Use the integrated keyboard when you use
the Dell Diagnostics, the system setup program, or you are working in the MS-DOS
mode.
•
Disconnect the keyboard cable from the computer and check the cable connector
for bent or broken pins.
•
Run the
PC-AT Compatible Keyboards
tests as described in “Running the Dell
Diagnostics” found earlier in this chapter.
•
Restart the computer.
If you still have a an external keyboard problem, call Dell for technical assistance. See
Chapter 4, “Getting Help,” for instructions.
Resolve Hard-Disk Drive Problems
•
Run the ScanDisk utility: click the
Start
button, point to
Programs—>
Accessories—> System
Tools
, and then click
ScanDisk
.
•
Run the
IDE Devices
tests as described in “Running the Dell Diagnostics” found
earlier in this chapter.
•
Check the setting on the
IDE
Controller
submenu of the system setup program
as described in Appendix B, “Using the System Setup Program.”
If you still have a hard-disk drive problem, call Dell for technical assistance. See
Chapter 4, “Getting Help,” for instructions.
Resolve Hardware Conflicts
Hardware conflicts occur if the device is detected by the operating system but is con-
figured incorrectly. To check for conflicts, perform the following steps:
1.
Click the
Start
button, point to
Settings
, and click
Control
Panel
.
2.
In the
Control
Panel
, double-click
System
.
3.
Click the
Device
Manager
tab.
Conflicts are indicated in the
Device
Manager
list by a yellow exclamation point
(
!
) beside the conflicting device. A red X beside a device indicates that the device
is disabled in the current hardware profile.
If a hardware conflict exists, the
Device status
area in the
Properties
window
shows the conflicting expansion cards or devices.
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