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Dell Inspiron 9300, Owner'S Manual

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100

Appendix

www

.dell.com | support.dell.com

Memory

Memory module connector

two user-accessible SODIMM connectors

Memory module capacities

256 MB, 512 MB, and 1 GB

Memory type

1.8-V SODIMM DDR-II

Minimum memory

256 MB

Maximum memory

2 GB

Ports and Connectors

Audio

microphone-in connector, stereo 
headphones/speakers connector

IEEE 1394a

4-pin mini, nonpowered connector

Mini PCI

Type IIIA Mini PCI card slot

Modem

RJ-11 port

Network adapter

RJ-45 port

S-video TV-out

7-pin mini-DIN connector (optional S-video 
to composite video adapter cable)

USB

six 4-pin USB 2.0-compliant connectors

Video

15-hole connector

SDI/O

one slot

DVI-D (Digital Video Interface)

24-pin connector

Communications

Modem:

Type

V.9x 56K MDC

Controller

softmodem

Interface

internal AC’97 bus

Network adapter

10/100 Ethernet LAN on system board

Wireless

internal Mini PCI Wi-Fi support; 
internal card with Bluetooth

®

 wireless 

technology

Summary of Contents for Inspiron 9300

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Inspiron 9300 Owner s Manual Model PP14L ...

Page 2: ...t to change without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell theDELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect DellNet and Dell OpenManage are trademarks of Dell Inc Intel and Pentium are registered tradema...

Page 3: ...ternet 23 Setting Up Your Internet Connection 23 Setting Up a Printer 24 Printer Cable 24 Connecting a USB Printer 25 Power Protection Devices 25 Surge Protectors 26 Line Conditioners 26 Uninterruptible Power Supplies 26 3 Using a Battery Battery Performance 27 Checking the Battery Charge 28 Dell QuickSet Battery Meter 28 Microsoft Windows Power Meter 28 Charge Gauge 29 Low Battery Warning 29 ...

Page 4: ...vice 34 S Video and Standard Audio 35 S Video and S PDIF Digital Audio 36 Composite Video and Standard Audio 38 Composite Video and S PDIF Digital Audio 39 Changing Your Audio Settings 41 Enabling the Display Settings for a TV 41 5 Using the Keyboard and Touch Pad Numeric Keypad 43 Key Combinations 44 System Functions 44 Battery 44 CD or DVD Tray 44 Display Functions 44 Radios Including Wireless N...

Page 5: ...work Setup Wizard 52 Connecting to a Wireless Local Area Network 52 Determining Your Network Type 52 Connecting to a Wireless Network in Microsoft Windows XP 53 8 Solving Problems Dell Diagnostics 55 When to Use the Dell Diagnostics 55 Drive Problems 57 DVD drive problems 58 Hard drive problems 59 E Mail Modem and Internet Problems 60 Error Messages 61 IEEE 1394 Device Problems 62 Keyboard Problem...

Page 6: ...nner Problems 69 Sound and Speaker Problems 70 No sound from integrated speakers 70 No sound from external speakers 70 No sound from headphones 71 Touch Pad or Mouse Problems 71 Video and Display Problems 72 If the display is blank 72 If the display is difficult to read 73 If only part of the display is readable 73 Drivers 74 What Is a Driver 74 Identifying Drivers 74 Reinstalling Drivers 74 Resto...

Page 7: ...yboard 93 Coin Cell Battery 94 Display 95 Optical Drive 97 Internal Card With Bluetooth Wireless Technology 97 10 Appendix Specifications 99 Using the System Setup Program 105 Overview 105 Viewing the System Setup Screens 105 System Setup Screen 106 Commonly Used Options 106 Dell Technical Support Policy U S Only 107 Definition of Dell Installed Software and Peripherals 107 Definition of Third Par...

Page 8: ...8 Contents FCC Notices U S Only 126 Class A 126 Class B 126 FCC Identification Information 127 Macrovision Product Notice 127 Index 129 ...

Page 9: ... Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram Tips on using Microsoft Windows How to play CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer Help File 1 Click the Start button and click Help and Support 2 Click User...

Page 10: ...e Label Service Tag and Microsoft Windows License These labels are located on the bottom of your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express Service Code to direct your call when contacting technical support What Are You Looking For Find It Here ...

Page 11: ...s for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration To download Notebook System Software 1 Go to support dell com and click Dow...

Page 12: ...ocumentation for devices such as a modem Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen What Are You Looking For Find It Here ...

Page 13: ...isplay latches and open the display DISPLAY For more information about your display see the Dell Inspiron Help file To access the help file see Finding Information on page 9 display latch release keyboard display touch pad touch pad buttons 2 power button speakers keyboard status lights 5 device status lights 3 media control buttons 7 display latches 2 ...

Page 14: ...s follows Solid green The battery is charging Flashing green The battery is almost fully charged If the computer is running on a battery the light operates as follows Off The battery is adequately charged or the computer is turned off Flashing orange The battery charge is low Solid orange The battery charge is critically low Turns on when you turn on the computer and blinks when the computer is in...

Page 15: ...n page 45 TOUCH PAD BUTTONS Touch pad buttons provide the same functionality as mouse buttons KEYBOARD The keyboard includes a numeric keypad as well as the Microsoft Windows logo key For information on supported keyboard shortcuts see Key Combinations on page 44 Mutes the sound Turns the volume down Turns the volume up Play or pause This button also launches Dell Media Experience or Microsoft Win...

Page 16: ...isable wireless networking press Fn F2 Turns on when a card with Bluetooth wireless technology is enabled NOTE The card with Bluetooth wireless technology is an optional feature so the light turns on only if you ordered the card with your computer For more information see the documentation that came with your card To turn off only the Bluetooth wireless technology functionality right click the ico...

Page 17: ...ive cable AIR VENT The computer uses fans to create airflow through the vents which prevents the computer from overheating CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire SECURITY CABLE SLOT Lets y...

Page 18: ...ta AIR VENT The computer uses fans to create airflow through the vents which prevents the computer from overheating CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire audio connectors IEEE 1394 connec...

Page 19: ...em or network adapter The computer ships with a plastic blank installed in the slot For more information see the Dell Inspiron Help file To access the help file see Finding Information on page 9 Back View Attach headphones or speakers to the connector Attach a microphone to the connector video connector network connector RJ 45 AC adapter connector USB connectors 4 modem connector RJ 11 S video TV ...

Page 20: ...by the computer You can connect the AC adapter with your computer turned either on or off CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cabl...

Page 21: ...le devices using the TV digital audio adapter cable Connects the computer to a network The green orange and yellow lights next to the connector indicate activity for wired network communications Green indicates a 10 Mb sec link orange indicates a 100 Mb sec link and yellow indicates activity For information on using the network adapter see the online network adapter documentation supplied with you...

Page 22: ...r from overheating CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire MINI PCI CARD MODEM COVER Covers the compartment that contains the Mini PCI card and the modem For more information see Modem on p...

Page 23: ...vide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connectio...

Page 24: ...u are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 60 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer...

Page 25: ...USB connectors fit only one way 3 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install the printer driver if necessary See the documentation that came with your printer Power Protection Devices Several devices are available to protect against power fluctuations and failures Surge protectors Line conditioners Uninterruptible power su...

Page 26: ...l outlet Many surge protectors have a telephone jack for modem protection See the surge protector documentation for modem connection instructions NOTICE Not all surge protectors offer network adapter protection Disconnect the network cable from the network wall jack during electrical storms Line Conditioners NOTICE Line conditioners do not protect against power interruptions Line conditioners are ...

Page 27: ...s communications devices PC Cards or USB devices Using high brightness display settings 3D screen savers or other power intensive programs such as 3D games Running the computer in maximum performance mode For more information see the Dell Inspiron Help file To access the help file see Finding Information on page 9 NOTE It is recommended that you connect your computer to an electrical outlet when w...

Page 28: ...ormation about Dell QuickSet see the Dell Inspiron Help file To access the help file see Finding Information on page 9 The Battery Meter window displays status charge level and charge completion time for the battery in your computer The following icons appear in the Battery Meter window For more information about QuickSet right click the icon in the taskbar and click Help Microsoft Windows Power M...

Page 29: ...attery in the computer as long as you like The battery s internal circuitry prevents the battery from overcharging When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the batter...

Page 30: ...rchased from Dell The lithium ion battery is designed to work with your Dell computer Do not use a battery from other computers with your computer 1 Slide the battery lengthwise into the bay at a 45 degree angle 2 Press the other side down until the latch release clicks Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prol...

Page 31: ...dNow click the question mark icon in the upper right corner of the window and then click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches at the Sonic support website at www sonic com Currently five DVD writable disc formats are available DVD R DVD RW DVD R DVD RW and DVD...

Page 32: ... RWs including high speed CD RWs DVD Rs and DVD RWs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later Helpful Tips Use Mic...

Page 33: ...nce installed you can use MediaDirect to launch your media application by pressing the media control play button If you hold the media control play button for longer than two seconds while you are logged in MediaDirect launches Microsoft Windows Media Center Edition or Dell Media Experience depending on your system setup If both applications are present Windows Media Center Edition will launch Whe...

Page 34: ...site video cable to connect your computer to your TV For audio devices without support for S PDIF digital audio you can use the audio connector on the side of the computer to connect the computer to your audio device It is recommended that you connect video and audio cables to your computer in one of the following combinations NOTE See the diagrams at the beginning of each subsection to help you d...

Page 35: ...n connect an S video cable directly to the S video TV out connector on the computer without the TV digital audio adapter cable if your TV or audio device supports S video but not S PDIF digital audio 2 Connect the TV digital audio adapter cable to the S video TV out connector on your computer TV digital audio adapter cable S video cable standard audio cable ...

Page 36: ...lug the single connector end of the audio cable in to the headphone connector on your computer 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device 7 Turn on the TV and any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 41 to ensure that t...

Page 37: ...ter cable 4 Plug the other end of the S video cable in to the S video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the digital audio connector on the TV digital audio adapter cable 6 Plug the other end of the S PDIF digital audio cable in to the audio input connector on your TV or other audio device 7 Turn on the TV turn on any audio device that you connected if...

Page 38: ...e TV Composite Video and Standard Audio 1 Turn off the computer and the TV and or audio device that you want to connect 2 Connect the TV digital audio adapter cable to the S video TV out connector on the computer 3 Plug one end of the composite video cable in to the composite video input connector on the TV digital audio adapter cable TV digital audio adapter cable standard audio cable composite v...

Page 39: ...r on the computer 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 41 to ensure that the computer recognizes and works properly with the TV Composite Video and...

Page 40: ...o cable in to the composite video input connector on the TV digital audio adapter cable 4 Plug the other end of the composite video cable in to the composite video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the S PDIF audio connector on the TV digital audio adapter cable 6 Plug the other end of the digital audio cable in to the S PDIF input connector on your T...

Page 41: ...ou selected SPDIF in step 5 also verify the following settings a Exit PowerDVD b Double click the speaker icon in the Windows notification area c Click the Options menu and then click Advanced Controls d Click Advanced e Click Enable S PDIF f Click Close g Click OK h Reopen PowerDVD 7 Insert a DVD into the DVD drive The DVD will autorun Enabling the Display Settings for a TV Your computer may have...

Page 42: ...at you properly connect the TV before you enable the display settings 1 Click the Start button and click Control Panel 2 Click Appearances and Themes 3 Under or pick a Control Panel icon click Display 4 Click the Settings tab and click Advanced 5 Click the Nvidia GeForce tab 6 On the left side of the menu click nView Display Mode 7 Click Clone to enable the television 8 Click Apply 9 Click OK to c...

Page 43: ...eyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol press Fn and the desired key after enabling the keypad To enable the keypad press Num Lk The light indicates that the keypad is active To disable the keypad press Num Lk again numeric keypad 9 ...

Page 44: ...iron Help file To access the help file see Finding Information on page 9 Fn F8 Displays a list of all currently available display options Highlight the desired state to switch the display to that state Fn and up arrow key Increases brightness on the integrated display only not on an external monitor Fn and down arrow key Decreases brightness on the integrated display only not on an external monito...

Page 45: ...tegrated speakers and external speakers if attached Fn Page Dn Decreases the volume of the integrated speakers and external speakers if attached Fn End Enables and disables the integrated speakers and external speakers if attached Windows logo key and m Minimizes all open windows Windows logo key and Shift m Restores all minimized windows This key combination functions as a toggle to restore minim...

Page 46: ... touch pad On the second down motion leave your finger on the touch pad and move the selected object by sliding your finger over the surface To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust their se...

Page 47: ...ards An extended PC Card for example a wireless network adapter is longer than a standard PC Card and extends outside the computer Follow these precautions when using extended PC Cards Protect the exposed end of an installed card Striking the end of the card can damage the system board Always remove an extended PC Card before you pack the computer in its carrying case Installing a PC Card You can ...

Page 48: ...entation and try again The computer recognizes most PC Cards and automatically loads the appropriate device driver If the configuration program tells you to load the manufacturer s drivers use the floppy disk or CD that came with the PC Card Removing a PC Card or Blank NOTICE Use the PC Card configuration utility click the icon in the taskbar to select a card and stop it from functioning before yo...

Page 49: ...t Information Guide 1 Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out 2 Remove the card or blank Save a blank to use when no PC Card is installed in a slot Blanks protect unused slots from dust and other particles ...

Page 50: ...50 Using PC Cards w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 51: ...work cable connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer NOTE Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network connection device such as a network wall connector NOTE Do not use a network cable with a telepho...

Page 52: ...ice Pack 2 SP2 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Connecting to a Wireless Local Area Network NOTE These networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products Determining Your Network Type NOTE Most wireless networks are of the infrastructure type ...

Page 53: ...ess network card The user s guide is available on the Dell Support website at support dell com When you turn on your computer a pop up appears from the network icon in the notification area located in the lower right corner of the Windows desktop whenever a network is detected in the area for which your computer is not configured 1 Click either the pop up or the network icon to configure your comp...

Page 54: ...TE Network security settings are unique to your network Dell cannot provide this information Your network is configured automatically NOTE Your computer can take up to 1 minute to connect to the network After your computer is configured for the wireless network you selected another pop up notifies you that your computer is connected to the network you selected Thereafter whenever you log on to you...

Page 55: ...er is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 3 Connect the computer to an electrical outlet 4 Turn on the computer When the DELL logo appears press F12 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see T...

Page 56: ...tion of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell See Contacting Dell on page 108 NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag Option Function Express Test Performs a quick test o...

Page 57: ...n Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer ...

Page 58: ...IAGNOSTICS See When to Use the Dell Diagnostics on page 55 CLOSE OTHER PROGRAMS The DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DVD RW DISC See the Dell Inspiron Help file or search for the keyword standby in the Windows Help a...

Page 59: ...il it stops Ensure that the sound is not caused by the program that is running Ensure that the disk or disc is inserted properly ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click Local ...

Page 60: ... clicks when you insert the telephone line connector into the modem Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack If you are using a line that is ...

Page 61: ...re protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer See Dr...

Page 62: ...is missing an essential file Remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remove 4 Click Remove or Change Remove and follow the prompts on the screen 5 See the program documentation for installation instructions X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try a...

Page 63: ...o All Programs Accessories and click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the Windows...

Page 64: ...et a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer END THE PROGRAM 1 Press Ctrl Shift Esc simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinsta...

Page 65: ...that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequent...

Page 66: ...essfully communicating with the memory See page 85 Run the Dell Diagnostics See page 55 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules to ensure that your computer is successfully communicating with the memory See page 85 Ensure that you are following the memory installation guidelines See page 85 Run the Dell Diagnostics See page 55 CHECK THE NETWORK CABLE CONNECTOR Ensure that...

Page 67: ...ed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED PC CARD Contact Dell See Contacting Dell on page 108 IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC Card manufacturer CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off ...

Page 68: ...108 CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0 C 32 F the computer will not start up TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTL...

Page 69: ...ECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for inst...

Page 70: ...ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press Fn End to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See Reinstalling Dri...

Page 71: ...at the headphone cable is securely inserted into the headphone connector For more information see Audio Connectors on page 19 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted CHECK THE TOUCH PAD SETTINGS 1 Click the Start button click Control Panel and then click Pri...

Page 72: ... pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER See Reinstalling Drivers on page 74 CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it wi...

Page 73: ...RENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click the area you want to change or click the Display icon 4 Try different settings f...

Page 74: ...ying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab 5 Click Device Manager 6 Scroll down the list to see if any device has ...

Page 75: ...nstalling Drivers 1 After copying the required driver files to your hard drive click the Start button and right click My Computer 2 Click Properties 3 Click the Hardware tab and click Device Manager 4 Double click the type of device for which you are installing the driver for example Modems or Infrared devices 5 Double click the name of the device for which you are installing the driver 6 Click th...

Page 76: ...Windows Help and Support Center on page 12 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click th...

Page 77: ...00 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTICE Using Dell PC Restore permanently deletes all data on the ha...

Page 78: ...ng state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on 7 Click Next The System Restore screen appears and the computer restarts 8 After the computer restarts click OK Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer Aft...

Page 79: ...ver Rollback on page 75 If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows XP System Restore on page 76 To reinstall Windows XP you need the following items Dell Operating System CD Dell Drivers and Utilities CD NOTE The Drivers and Uti...

Page 80: ...ompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the sear...

Page 81: ... may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update program see the Dell Support website at support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any op...

Page 82: ...ectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the computer p...

Page 83: ... data loss turn off your computer see page 81 before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as...

Page 84: ...e computer 4 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may damage the connector 5 Slide the hard drive into the bay until it is fully seated 6 Replace and tighten the screws 7 If the new hard drive is not already pre imaged install the oper...

Page 85: ...ollow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures i...

Page 86: ...g a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector NOTICE If you need to install memory modules in two connectors install a memory module in the connector labeled DIMMA before you install a module in the connector labeled DIMMB Inse...

Page 87: ...e the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it 6 Replace the memory module cover NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 7 Insert the battery into the battery bay or connect the AC adap...

Page 88: ...rmation Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 81 2 Turn the computer...

Page 89: ...d CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery befo...

Page 90: ... replacing a Mini PCI card remove the existing card a Disconnect the antenna cables from the Mini PCI card if a wireless card is installed in your computer b Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly c Lift the Mini PCI card out of its connector antenna cables Mini PCI card metal securing tabs 2 ...

Page 91: ...l the replacement Mini PCI card a Align the Mini PCI card with the connector at a 45 degree angle and press the Mini PCI card into the connector until it clicks NOTICE To avoid damaging the Mini PCI card never place cables under the card b Connect the antenna cables to the Mini PCI card if a wireless card is installed in your computer Mini PCI card antenna cables ...

Page 92: ... surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 81 2 Remove the hinge cover a Open the display all the way 180 degrees so that it lies flat against your work surface NOTICE To avoid damaging the hinge cover do not lift ...

Page 93: ...r NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 81 2 Open the display 3 Remove the hinge cover See Hinge Cover on page 92 4 Remove the keyboard a Remove the two screws at the top of the keyboard NOTICE The key caps on the keyboard are fragile easily dislodged and time consu...

Page 94: ...g a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 81 2 Remove the hinge cover See Hinge Cover on page 92 3 Remove the keyboard See Keyboard on page 9...

Page 95: ...ty instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You B...

Page 96: ...and display cable are free from the routing channels and that the cables move freely when you lift the display When you replace the display ensure that the ribbon tape around the display cable is securely tucked underneath the tabs Insert the antenna wires through the hinge cover opening and then through the hole in the system board Ensure that the antenna wires are not twisted and that they are s...

Page 97: ...rive slide the drive into the drive bay and snap it into place Then replace the optical drive security screw Internal Card With Bluetooth Wireless Technology CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touchin...

Page 98: ...2 Remove the battery See Removing a Battery on page 29 3 Loosen the captive screw and remove the card cover from the computer 4 Pull the card out of the compartment so that you can disconnect the card from its cable and remove it from the computer 5 To replace the card connect the card to the cable and then carefully insert it into the compartment 6 Replace the card cover and tighten the screw 7 R...

Page 99: ...15PM Data bus width 64 bits DRAM bus width dual channel bus Processor address bus width 36 bits Flash EPROM 1 MB PCI bus PCI Express used for video controllers 32 bits x16 PC Card CardBus controller Ricoh R5C841 PC Card connector one supports one Type I or Type II card Cards supported 3 3 V and 5 V PC Card connector size 68 pins Data width maximum PCMCIA 16 bits CardBus 32 bits ...

Page 100: ... mini nonpowered connector Mini PCI Type IIIA Mini PCI card slot Modem RJ 11 port Network adapter RJ 45 port S video TV out 7 pin mini DIN connector optional S video to composite video adapter cable USB six 4 pin USB 2 0 compliant connectors Video 15 hole connector SDI O one slot DVI D Digital Video Interface 24 pin connector Communications Modem Type V 9x 56K MDC Controller softmodem Interface in...

Page 101: ... video and composite modes Audio Audio type AC 97 Soft Audio Stereo conversion 18 bit analog to digital and digital to analog Interfaces Internal PCI bus AC 97 External microphone in connector stereo headphones speakers connector Speaker stereo 2 W main speakers and 5 W subwoofer with bass reflex port Internal speaker amplifier 2 W per channel main amplifier and 5 W Class D subwoofer amplifier Vol...

Page 102: ... colors Refresh rate 60 Hz Operating angle 0 closed to 180 Viewing angle typical WUXGA Horizontal 65 Vertical 45 45 WXGA Horizontal 40 Vertical 15 30 Pixel pitch WXGA 0 255 mm 17 inch display WUXGA 0 191 mm 17 inch display Power consumption panel with backlight typical 7 54 W Controls brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 U S and Canada 88 Europe 91 Jap...

Page 103: ... 6 cell Voltage 10 8 VDC Charge time approximate Computer off 2 hours at 80 in 2 hours Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See Power Problems on page 67 See Using a Battery on page 27 for more information on battery life Life span approximate 500 discharge charge cycles Temperature ...

Page 104: ...rating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Physical Height 41 5 mm 1 6 inches Width 394 mm 15 5 inches Depth 288 mm 11 3 inches Weight with 6 cell battery With optical drive 3 49 kg 7 7 lb Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration us...

Page 105: ...System security and hard drive password settings Power management settings Boot start up configuration and display settings Docking device settings Wireless control settings NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup settings Certain changes might make your computer work incorrectly Viewing the System Setup Screen...

Page 106: ...of system setup NOTE To change the boot sequence on a one time only basis see Performing a One Time Boot on page 107 The Boot Order page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following Diskette Drive Internal HDD USB Storage Device CD DVD CD RW drive Modular bay HDD NOTE Only devices that are preceded by a number are...

Page 107: ...ration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed soft...

Page 108: ... and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed NOTE In certain countries technical support specific to Dell XPS portable computers is available at a separate telephone number listed fo...

Page 109: ...e 61 City Code 2 E mail Australia au_tech_support dell com E mail Customer Care Australia and New Zealand apcustserv dell com Home and Small Business 1 300 655 533 Government and Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free 1 800 060 889 Customer Care after sales toll free 1 333 55 option 3 Technical Support portables and desktops toll free 1 300 655 533 Technical Sup...

Page 110: ...tional Access Code 00 Country Code 32 City Code 2 Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell Technical Support for XPS portable computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02...

Page 111: ...Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Technical Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands Gene...

Page 112: ...e 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Gover...

Page 113: ...3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990...

Page 114: ... 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Custo...

Page 115: ...dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_d...

Page 116: ...dial within U K only 0870 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 ...

Page 117: ...56 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Ind...

Page 118: ...o Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 ...

Page 119: ...ite support euro dell com Technical Support for XPS portable computers only 020 674 45 94 Technical Support for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational S...

Page 120: ...e support euro dell com E mail support euro dell com no no emaildell Technical Support for XPS portable computers only 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw I...

Page 121: ...upport Dimension Inspiron and Electronics and Accessories toll free 1800 394 7430 Technical Support OptiPlex Latitude and Dell Precision toll free 1800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 394 7478 Customer Care toll free 1 800 394 7430 option 6 Transaction Sales toll free 1 800 394 7412 Corporate Sales toll free 1 800 394 7419 Slovakia Prague In...

Page 122: ...rt Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902...

Page 123: ...l Technical Support for XPS portable computers only 0848 33 88 57 Technical Support Home and Small Business for all other Dell products 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Website support ap dell ...

Page 124: ...dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support for XPS portable computers only 0870 366 4180 Technical Support direct and general for all other products 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts ...

Page 125: ...t toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell ...

Page 126: ...ice pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications...

Page 127: ... compliance with FCC regulations Model number PP14L Company name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other lim...

Page 128: ...128 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 129: ...mputer crashes 64 65 restore to previous state 75 76 slow performance 61 65 specifications 99 stops responding 64 conflicts software and hardware incompatibilities 80 connecting audio device 34 TV 34 copying CDs helpful tips 32 how to 31 copying DVDs helpful tips 32 how to 31 D Dell contacting 108 support policy 107 support site 11 Dell Diagnostics 55 Dell Premier Support website 9 11 device statu...

Page 130: ...g 92 I IEEE 1394 connector description 19 problems 62 Internet connection 23 IRQ conflicts 80 K keyboard description 15 numeric keypad 43 problems 62 removing 93 shortcuts 44 keyboard status lights description 16 keypad numeric 43 L labels Microsoft Windows 10 Service Tag 10 M media control buttons description 15 Play Pause MediaDirect 33 MediaDirect 15 33 memory installing 85 removing 86 messages...

Page 131: ...tops responding 64 conflicts 80 Dell Diagnostics 55 drives 57 DVD drive 58 error messages 61 hard drive 59 IEEE 1394 connector 62 keyboard 62 lockups 63 network 66 power 67 power light conditions 67 printer 68 program crashes 64 program stops responding 64 programs and Windows compatibility 64 restore to previous state 75 76 scanner 69 slow computer performance 61 65 software 63 65 sound and speak...

Page 132: ...lp and Support Center 12 restore to previous operating state 80 restore to previous state 75 76 See problems turning off your computer 81 TV connecting 34 enabling display settings in Windows XP 41 U uninterruptible power supply See UPS UPS 25 USB connectors description 21 V video problems 72 video connector description 20 W warranty 9 Windows XP Device Driver Rollback 75 enabling display settings...

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