Dell Inspiron 620s, Setup Manual, Page: 58 / 72

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Getting Help
Remember to fill out the following
Diagnostics Checklist. If possible, turn on your
computer before you call Dell for assistance
and call from a telephone at or near the
computer. You may be asked to type some
commands at the keyboard, relay detailed
information during operations, or try other
troubleshooting steps possible only at the
computer itself. Ensure that the computer
documentation is available. Diagnostic Checklist
• Name:
• Date:
• Address:
• Phone number:
• Service Tag and Express Service Code
(located on a label at the top of the
computer):
• Return Material Authorization Number
(if provided by Dell support technician):
• Operating system and version:
• Devices:
• Expansion cards:
• Are you connected to a network? Yes/No
• Network, version, and network adapter:
• Programs and versions: