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Dell Inspiron 3200, Reference And Troubleshooting Manual

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Dell Inspiron 3200 Reference And Troubleshooting Manual Download Page 98

5-12

Dell Inspiron 3000 Reference and Troubleshooting Guide

Ireland

*

(Bray)

Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-543-543

Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-235-235

SalesFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  01  . . . . . . . . . . . . . . . . . 286 2020

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  01  . . . . . . . . . . . . . . . . .  286 6848

TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  01  . . . . . . . . . . . . . . . . . 204 4761

TechFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  01  . . . . . . . . . . . . . . . . . 204 4044

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  01  . . . . . . . . . . . . . . . . . 286 0500

Italy

*

(Milan)

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264 21 820

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264 13 420

Japan

(Kawasaki)

Technical Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0088-22-7890

Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  044  . . . . . . . . . . . . . . . .  556-4240

Direct Sales  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  044  . . . . . . . . . . . . . . . . 556-3344

Commercial Sales  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  044  . . . . . . . . . . . . . . . . 556-3430

556-3440

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  044  . . . . . . . . . . . . . . . . 556-4300

Korea

(Seoul)

NOTE: Customers in 
Korea call Malaysia for 
customer assistance.

Technical Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  toll free: 080-200-3800

Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  toll free: 080-200-3600

Corporate Sales  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  toll free: 080-200-3900

Customer Service

 (Penang, Malaysia)

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4949

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394 3122

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 5600

*

For technical assistance in this country after normal working hours, use one of the following numbers:
(353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.).

Table 5-3.  Dell Contact Numbers (continued)

Country (City)

Area

Local Number or

Department Name or Service

Code

Toll-Free Number

55899BK1.BK : 55899c51.fm  Page 12  Wednesday, February 4, 1998  1:20 PM

Summary of Contents for Inspiron 3200

Page 1: ... ZZZ GHOO FRP HOO QVSLURQ 5 5 1 1 7528 6 227 1 8 55899BK1 BK 55899tp1 fm Page 3 Wednesday February 4 1998 1 20 PM ...

Page 2: ...poration Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks and MMX is a trademark of Intel Corporation CompuServe is a registered trademark of CompuServe Inc Lotus is a registered trademark of Lotus Development Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming ...

Page 3: ...mage from burns Protect your computer battery and hard disk drive from environmental hazards such as dirt dust food liquids temperature extremes and overexposure to sunlight When you move your computer between environ ments with very different temperature and or humidity ranges condensation may form on or within the computer To avoid damaging the com puter allow sufficient time for the moisture to...

Page 4: ...ctions and glare on the display When using an external monitor with your computer set the monitor at a comfortable viewing distance usually 510 to 610 millimeters 20 to 24 inches from your eyes Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Use a chair that provides good lower back support Keep your forearms horizontal with your wrists i...

Page 5: ... on the computer s I O panel As you continue to work inside the computer periodi cally touch an I O connector to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until yo...

Page 6: ...viii 55899BK1 BK 55899si1 fm Page viii Wednesday February 4 1998 1 20 PM ...

Page 7: ...ter s hardware and isolates component problems Chapter 5 Getting Help describes the help tools Dell provides to assist you if you have a problem with the computer It also explains how and when to call Dell for technical assistance Appendix A Technical Specifications is intended primarily as reference material if you are interested in learning more about the details of your computer Appendix B Diag...

Page 8: ...ion that you need to configure and install these options in your Dell computer Readme files may be installed on your hard disk drive to provide last minute updates about technical changes to your computer or advanced technical ref erence material intended for experienced users or technicians Notational Conventions The following subsections list notational conventions used in this document Warnings...

Page 9: ...one or more of the command s possible parameters Command lines are presented in the Courier New font Example del c myfile doc Screen text is text that appears on the screen of your display or external monitor It can be a system mes sage for example or it can be text that you are instructed to type as part of a command referred to as a command line Screen text is presented in the Courier New font E...

Page 10: ...xii 55899BK1 BK 55899pr1 fm Page xii Wednesday February 4 1998 1 20 PM ...

Page 11: ...Utilities 2 1 Setup Program 2 2 Accessing the Setup Program 2 2 Main Menu Options 2 2 System Time 2 3 System Date 2 3 Floppy Drive 2 3 Hard Disk 2 3 Quiet Boot 2 3 Video Display Device 2 3 System Memory 2 4 Extended Memory 2 4 System Devices Menu Options 2 4 PS 2 Mouse 2 5 IDE Controller 2 5 FDD Controller 2 5 CD ROM Drive Speed 2 5 Plug Play O S 2 5 Serial Port 2 5 55899BK1 BK 55899bk1 TOC Page x...

Page 12: ...scard Changes and Exit 2 11 Get Default Values 2 11 Load Previous Values 2 11 Save Changes 2 11 Reinstalling Utilities and Drivers 2 11 Reinstalling Video Drivers 2 12 Reinstalling Touch Pad Drivers 2 13 Reinstalling Audio Drivers 2 13 Reinstalling the Soft Wavetable 2 13 Reinstalling Infrared Drivers 2 13 Creating the Save to Disk Suspend File 2 13 Reinstalling the System User s Guide 2 14 Chapte...

Page 13: ... the Diskette Drive 3 15 Troubleshooting the CD ROM Drive 3 15 Troubleshooting the Hard Disk Drive 3 16 Troubleshooting an External Keyboard 3 17 Troubleshooting Memory 3 18 Troubleshooting the Built In Display 3 18 Troubleshooting an External Monitor 3 19 Troubleshooting the Serial and Parallel Ports 3 20 Troubleshooting the Basic I O Functions 3 20 Troubleshooting a Parallel Printer 3 21 Trouble...

Page 14: ...6 Number of Times to Repeat Test s 4 7 Maximum Errors Allowed 4 7 Pause for User Response 4 7 Output Device for Status Messages 4 8 Output Device for Error Messages 4 8 Test Limits 4 8 About 4 9 Key Help 4 9 Quit 4 9 Tests in the Dell Diagnostics 4 9 Error Messages 4 12 RAM Test Group 4 12 Why Run a RAM Test 4 12 Subtests 4 12 System Set Test Group 4 12 Why Run a System Set Test 4 12 Subtests 4 13...

Page 15: ...allel Ports Test Group 4 18 Why Run a Parallel Ports Test 4 18 Subtests 4 19 Audio Test Group 4 19 Why Run an Audio Test 4 19 Subtests 4 19 Chapter 5 Getting Help 5 1 Technical Assistance 5 1 Help Tools 5 2 Dell Q A 5 3 System User s Guide 5 3 Reference and Troubleshooting Guide 5 3 World Wide Web on the Internet 5 3 Commercial Online Service 5 3 Dell Diagnostics Program 5 3 AutoTech Service 5 3 T...

Page 16: ...or Bars Subtest B 4 Text Mode Pages Test B 4 Graphics Mode Test B 4 320 x 200 Graphics Mode Screens B 4 320 x 200 16 Color Graphics Mode Screen B 4 640 x 200 16 Color Graphics Mode Screen B 4 640 x 350 16 Color Graphics Mode Screen B 4 640 x 480 2 Color Graphics Mode Screen B 4 640 x 480 16 Color Graphics Mode Screen B 5 320 x 200 256 Color Graphics Mode Screen B 5 640 x 480 256 Color Graphics Mod...

Page 17: ...s A Device C 4 Class B Device C 4 Polish Center for Testing and Certification Notice C 5 8ZNBHBOJB 1PMTLJFHP FOUSVN BEBË J FSUZGJLBDKJ C 5 1P PTUB F JOTUSVLDKF CF QJFD FËTUXB C 5 NOM 024 Information Mexico Only C 6 Información para NOM 024 únicamente para México C 6 Appendix D Warranties and Return Policy D 1 Limited One Year Warranty U S and Canada Only D 1 Limited Three Year Warranty U S and Can...

Page 18: ...3 3 Figure 4 1 Diagnostics Menu 4 3 Figure 4 2 Main Screen of the Dell Diagnostics 4 4 Figure 5 1 Diagnostics Checklist 5 6 Figure B 1 80 Column x 25 Line Character Set Subtest Screen B 2 Figure B 2 40 Column x 25 Line Character Set Subtest Screen B 2 Figure B 3 640 x 480 2 Color Graphics Mode Screen B 5 Tables Table 3 1 Boot Routine Indications 3 4 Table 3 2 System Error Messages 3 5 Table 3 3 Be...

Page 19: ... 2 6 Exit Menu of Setup Program 2 11 Figure 3 1 AC Adapter and Power Cable 3 2 Figure 3 2 Checking the Battery 3 2 Figure 3 3 Checking an Optional Device 3 3 Figure 3 4 I O Panel Connectors for External Devices 3 3 Figure 4 1 Diagnostics Menu 4 3 Figure 4 2 Main Screen of the Dell Diagnostics 4 4 Figure 5 1 Diagnostics Checklist 5 6 Figure B 1 80 Column x 25 Line Character Set Subtest Screen B 2 F...

Page 20: ...xxiv DELL CONFIDENTIAL Preliminary 2 4 98 55899BK1 BK 55899bk1 LOF Page xxiv Wednesday February 4 1998 1 20 PM ...

Page 21: ...8 Table 3 4 IRQ Line Assignments 3 10 Table 4 1 Option Parameters 4 7 Table 4 2 Dell Diagnostics Tests 4 10 Table 5 1 Help Tools 5 2 Table 5 2 International Dialing Codes 5 8 Table 5 3 Dell Contact Numbers 5 9 Table A 1 Technical Specifications A 1 Table B 1 Color Attributes B 3 55899BK1 BK 55899bk1 LOT Page xxv Wednesday February 4 1998 1 20 PM ...

Page 22: ...xxvi DELL CONFIDENTIAL Preliminary 2 4 98 55899BK1 BK 55899bk1 LOT Page xxvi Wednesday February 4 1998 1 20 PM ...

Page 23: ...d software features of your computer provides information about accessing the online documentation and tells you where to find help when needed Figure 1 1 Front View of the Portable Computer display speakers 2 touch pad buttons 2 indicator light display latch keyboard touch pad power button options bay main battery status display panel display close suspend button microphone display release charge...

Page 24: ...in the online System User s Guide A 12 1 inch active matrix super video graphics array SVGA color display or a 13 3 inch active matrix extended graphics array XGA color display Extended battery power with a lithium ion main bat tery and an optional secondary battery that can be used in the options bay to double battery life The battery charges in approximately 1 5 hours using an alternating curren...

Page 25: ...chConnect BBS See Chapter 5 Getting Help for more information on Dell s online services High performance parallel and serial ports and a multipurpose Personal System PS 2 connector for attaching external devices There is also a monitor connector for attaching an external monitor to your computer NOTE If you need to connect an external diskette drive and you did not order a diskette drive cable wit...

Page 26: ...s in the Dell Program Diskette Maker tell you how many blank diskettes are needed Using the Power Button Under normal circumstances you should only use the power button to turn on the computer or to resume from suspend mode To shut down the computer click the Start button in Windows 95 and then click Shut Down If the computer is hung and the operating system does not respond press and hold the pow...

Page 27: ...contained in the online SystemUser sGuideor are included in the upgrade kit you received from Dell Getting Help If at any time you don t understand a procedure described in this guide or if your computer does not perform as expected Dell provides a number of tools to help you For more information see Chapter 5 Getting Help 55899BK1 BK 55899c11 fm Page 5 Wednesday February 4 1998 1 20 PM ...

Page 28: ...1 6 Dell Inspiron 3000 Reference and Troubleshooting Guide 55899BK1 BK 55899c11 fm Page 6 Wednesday February 4 1998 1 20 PM ...

Page 29: ...ol Panel Double click the PC Card PCMCIA icon For more information see the topic titled Configur ing PC Cards in the online System User s Guide Change video resolution In Windows 95 click the Start button point to Set tings and click Control Panel Double click the Display icon and click the Settings tab To change other video settings such as the refresh rate or exter nal monitor settings click the...

Page 30: ...formation after you add change or remove hardware con nected to or installed inside your computer Accessing the Setup Program To access the Setup program press F2 when prompted during start up The computer reboots automatically when you exit the Setup program The Main menu of the Setup program shows how the computer is configured In addition to the Main menu see Figure 2 1 you can also access the ...

Page 31: ...r s hard disk drive If you install a drive with a different capacity the settings under this option change automatically This option does not have any user selectable settings Quiet Boot Disabled the default indicates that the diagnostic power on self test POST and summary screen are dis played at system boot When set to Enabled the summary screen does not appear Video Display Device Allows you to...

Page 32: ...This option has no user selectable settings System Devices Menu Options The following subsections explain each option in the System Devices menu of the Setup program see Fig ure 2 2 The same information is also available in the topic titled System Devices Menu in the online System User s Guide Figure 2 2 System Devices Menu of Setup Program Main System Devices Security Power Boot Exit F1 Help Sele...

Page 33: ...tomatic mapping does not occur If for some reason you need to change the serial port address be careful not to create a conflict with the address of the infrared port NOTE If there is a conflict between two or more addresses an asterisk appears next to the port type in the System Devices menu Infrared Port Infrared Port lets you map the address of the infrared port to avoid address conflicts with ...

Page 34: ...o controller Options are PnP OS the default Enabled and Disabled It is recommended that you retain the default settings Security Menu Options The following subsections explain each option in the Security menu of the Setup program see Figure 2 3 The same information is also available in the topic titled Security Menu in the online System User s Guide Figure 2 3 Security Menu of Setup Program Main S...

Page 35: ...are Disabled the default and Enabled Power Menu Options The following subsections explain each option in the Power menu of the Setup program see Figure 2 4 The same information is also available in the topic titled Power Menu in the online System User s Guide Figure 2 4 Power Menu of Setup Program Main System Devices Security Power Boot Exit Power Management Mode Customized Smart CPU Mode Off Stan...

Page 36: ... recalculating a large spreadsheet or during an extensive screen redraw in a graphical pro gram Benchmark utilities may not perform as intended when doing microprocessor speed tests If the software you use suffers significant performance degradation set Smart CPU Mode to Off Standby Time Out Standby mode conserves battery power by stopping some computer activity but leaves the computer ready to re...

Page 37: ...o normal operation Save to disk suspend mode copies all system data to a reserved area on the hard disk drive and then turns off all power to the computer When you resume normal opera tion the same programs will be running and the same files will be open that were loaded before you activated this mode Use save to disk suspend mode to conserve battery power or to preserve system data by quickly sav...

Page 38: ...first causes the computer to attempt booting first from a bootable CD ROM If it does not detect a bootable CD ROM in the CD ROM drive the computer tries to boot from the hard disk drive If there is a CD ROM in the CD ROM drive but the CD ROM does not have the required boot files an error message is displayed Exit Menu Options The following subsections explain each option in the Exit menu of the Se...

Page 39: ... Values lets you discard the settings you have made and restore the settings you previously saved Press Enter when prompted to continue Save Changes Save Changes saves your settings without exiting the Setup program Press Enter when prompted to con tinue and then return to other menus to make changes Reinstalling Utilities and Drivers Dell provides software utilities and drivers that help you cont...

Page 40: ... in all open application programs because you will need to restart your computer at the end of this procedure to complete the installation 2 Insert the Video Drivers diskette into the diskette drive 3 Click the Start button point to Settings and then click Control Panel The Control Panel window appears 4 Double click the Display icon The Display Properties window appears 5 Click the Settings tab 6...

Page 41: ...to customize certain audio features To reinstall the soft wavetable follow these steps 1 Save your work in all open application programs because you will need to restart your computer at the end of this procedure to complete the installation 2 Insert the Soft Wavetable Diskette 1 into the dis kette drive 3 Click the Start button and then click Run The Run dialog box appears 4 Type a setup and then...

Page 42: ...o create the save to disk suspend file To check the size of the save to disk suspend file type PHDISK INFO at an MS DOS prompt and press Enter If you need to delete the save to disk suspend file type PHDISK DELETE FILE at an MS DOS prompt and press Enter Reinstalling the System User s Guide If needed you can download the online Dell Inspiron 3000 System User s Guide from Dell s World Wide Web WWW ...

Page 43: ... operating system documentation for instructions on backing up files Basic Checks The following procedure leads you through the checks necessary to solve some basic computer problems NOTE Before you begin any of the troubleshooting pro cedures make sure the Quiet Boot option is set to Disabled in the Main menu of the Setup program See Chapter 2 Customizing System Features for informa tion on using...

Page 44: ...Is the problem resolved Yes The system configuration information was incorrect The problem is resolved No Go to step 6 6 Run the Dell Diagnostics See Chapter 4 Run ning the Dell Diagnostics Checking Connections Loose or improperly connected cables are likely sources of problems for your computer external monitor or other peripherals such as a printer external keyboard or mouse A quick check of all...

Page 45: ...source of a problem Look and listen for the indications described in Table 3 1 If the problem is still not resolved see the next sub section Setup Options NOTE Before you begin any of the troubleshooting pro cedures make sure the Quiet Boot option is set to Disabled in the Main menu of the Setup program See Chapter 2 Customizing System Features for informa tion on using the Setup program options b...

Page 46: ...inserting a diskette into the drive typing dir a at an MS DOS prompt and pressing Enter If the diskette drive access indicator does not appear see Trouble shooting the Diskette Drive found later in this chapter The CD ROM hard disk drive access indicator The CD ROM hard disk drive access indicator should appear when data is accessed on the CD ROM drive or the hard disk drive You can test this indi...

Page 47: ...diskette may be faulty If the diskette drive access indicator appears in the status dis play panel try a different diskette If the problem persists shut down the computer remove the diskette drive com pletely and then reinsert the diskette drive Turn the computer back on and check for the error message If the problem is still not resolved see Troubleshooting the Diskette Drive found later in this ...

Page 48: ...erating system not found The operating system may be corrupted Or the operat ing system cannot be found on the hard disk drive or on the diskette in the diskette drive Reinstall the operating system See the documentation that came with the operating system If the problem is still not resolved call Dell for technical assistance For instructions see Chapter 5 Getting Help Parity check 1 nnnn A parit...

Page 49: ...rge to power the computer Call Dell for technical assistance For instructions see Chap ter 5 Getting Help System cache error cache disabled The primary cache internal to the microprocessor has failed Call Dell for technical assistance For instructions see Chap ter 5 Getting Help System CMOS checksum bad run Setup The BIOS has been updated CMOS has been corrupted or modified possibly by an applicat...

Page 50: ... does not load call Dell for technical assistance For instructions see Chapter 5 Getting Help 1 3 4 3 RAM failure on data bits nnnn of the high byte on the memory bus Run the RAM test group in the Dell Diagnostics See Chapter 4 Running the Dell Diagnostics for instructions If the program does not load call Dell for technical assistance For instructions see Chapter 5 Getting Help 1 4 1 1 RAM failur...

Page 51: ...program usually includes installation instructions in its accompanying documenta tion and a software installation routine on its program diskettes The software installation routine assists you in transfer ring the appropriate program files to the computer s hard disk drive Installation instructions may provide details about how to configure the operating system to successfully run the program Alwa...

Page 52: ...nd even though you have exited from them As a result other programs cannot run Rebooting the computer can confirm whether or not these programs are the cause of the problem Other programs use specialized subroutines called driv ers that can cause problems in the computer For example a variation in the way the data is sent to an external monitor may require a special screen driver pro gram that exp...

Page 53: ...dry 3 If the options bay slot is wet remove the device from the bay If the PC Card slot is wet remove any PC Cards Put the device and cards in a safe place to dry 4 Ground yourself by touching one of the metal connectors on the back of the computer 5 Turn the computer over and remove the two screws securing the hard disk drive 6 Pull the hard disk drive straight out of the com puter The memory mod...

Page 54: ...If the computer is dropped or damaged use the following procedure 1 Save all your work exit any open application pro grams and remove any installed batteries 2 Turn off the computer and disconnect it from the AC adapter Then disconnect the AC adapter from AC power Turn off any attached peripher als and disconnect them from their power sources and then from the computer 3 Ground yourself by touchin...

Page 55: ...ep 6 5 Remove any installed batteries and disconnect the AC adapter Then reinstall the batteries reconnect the AC adapter and turn on the computer Do the power indicator and battery indicator s appear on the status display panel Yes Go to step 7 No Go to step 6 6 Turn off the computer wait a few seconds and then turn on the computer again Do the indica tors appear on the status display panel Yes Y...

Page 56: ...e AC Adapter 4 Is the battery status indicator blinking Yes Go to step 7 No Go to step 5 5 Does the battery status indicator remain steady and does the AC power indicator appear in the status display panel Yes Go to step 6 No The battery is defective Call Dell for technical assistance See Chapter 5 Getting Help for instructions 6 Is there a single bar on the far left of the battery status indicato...

Page 57: ...ke a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you complete the following procedure 1 Remove the diskette drive from the options bay 2 Save your work in any open application pro grams and then shut down the computer 3 Reinstall the diskette drive 4 Reboot the computer Does the diskette drive access indicator appear in the status display panel during the boot routine Y...

Page 58: ... for drive D Yes The problem is resolved No Go to step 10 10 Insert your Dell Diagnostics diskette into drive A and reboot the computer Then run the IDE CD ROM Drives test group Does your CD ROM drive pass all the tests Yes Return to step 1 and perform this troubleshoot ing procedure again If you continue to experience trouble call Dell for technical assistance See Chap ter 5 Getting Help for inst...

Page 59: ...ons TroubleshootinganExternalKeyboard When you attach an external keyboard the built in key board remains fully functional except for the embedded numeric keypad During POST the computer checks whether an external keyboard is connected if it is the computer recognizes both the built in keyboard and the external keyboard If an attached external keyboard does not work when you boot the computer make...

Page 60: ...ter 5 Turn the computer over and remove the two screws securing the hard disk drive 6 Pull the hard disk drive straight out of the com puter The memory module cover will now lift off 7 Remove any installed memory modules from their sockets on the system board Carefully spread apart the inner metal tabs of the memory module socket just far enough for the mem ory module to disengage from the socket ...

Page 61: ... Yes Refer to Table 3 2 or Table 3 3 to find the mes sage or beep code respectively along with its explanation If you can t find the message or code call Dell for technical assistance See Chapter 5 Getting Help for instructions No If you still have a display problem but the dis play is not completely blank run the Video test group in the Dell Diagnostics Then call Dell for technical assistance See...

Page 62: ...mponents Yes The original monitor is defective Call Dell for technical assistance See Chapter 5 Getting Help for instructions No Call Dell for technical assistance See Chap ter 5 Getting Help for instructions Troubleshooting the Serial and Parallel Ports This section provides a procedure for troubleshooting the computer s serial and parallel ports shown in Figure 3 4 and any attached peripheral de...

Page 63: ...ter use the following procedure 1 Turn off the parallel printer and computer 2 Swap the parallel printer s interface cable with a known working cable 3 Turn on the parallel printer and computer 4 Attempt a print operation on the parallel printer Does the print operation complete successfully Yes You probably need a new interface cable Call Dell for technical assistance See Chapter 5 Get ting Help ...

Page 64: ...t group checks the basic functions of the computer s infrared logic Yes The infrared port is functioning properly There may be a problem with the infrared application pro gram or with the external device Check the documentation that came with the application pro gram and with the external device No Call Dell for technical assistance See Chap ter 5 Getting Help for instructions Troubleshooting the ...

Page 65: ...reboot the computer and run the Audio test group in the Dell Diag nostics See Chapter 4 Running the Dell Diagnostics Do the tests complete successfully The Audio test group checks the functionality of the audio controller Yes The controller is functioning properly If the problem persists call Dell for technical assistance See Chapter 5 Getting Help for instructions No Call Dell for technical assis...

Page 66: ...3 24 Dell Inspiron 3000 Reference and Troubleshooting Guide 55899BK1 BK 55899c31 fm Page 24 Wednesday February 4 1998 1 20 PM ...

Page 67: ...in which the tests are run The diagnostic test groups or subtests also have these helpful features Options that let you run tests individually or collectively An option that allows you to choose the number of times a test group or subtest is repeated The ability to display test results print them or save them in a file Options to suspend testing when an adjustable error limit is reached A menu opt...

Page 68: ...nostics After you complete the preliminary instructions specified in the previous section follow these steps to start the diagnostics NOTE You must have a diskette drive cable to perform the following procedure If you do not have a diskette drive cable you can order one from Dell See Chapter 5 Getting Help for information on contacting Dell 1 Install a CD ROM drive in the options bay For instructi...

Page 69: ...elect options from a menu To select an option from the Diagnostics Menu highlight the option and press Enter or press the key that corre sponds to the highlighted letter in the option Information on the main screen of the diagnostics is pre sented in the following five areas Two lines at the top of the screen identify the diagnostics and give its version number On the left side of the screen the A...

Page 70: ...ead the printer is listed as a parallel port The computer recognizes the parallel port as LPT1 which is an address that tells the computer where to send outgoing information and where to look for incoming information Because your printer is a parallel communications device the computer recog nizes the printer by its LPT1 address and identifies it as a parallel port RAM System Set Video Keyboard Mo...

Page 71: ...ons as described in the following subsections If you select All all of the subtests in all of the test groups are run The test groups or subtests are run in the order they are listed The Key Help option displays a list of key controls avail able for the selected option The Quit Menu option returns you to the Main menu Select Select allows you to select individual test groups to tailor the testing ...

Page 72: ...ions option in the Main menu For information on this option see Options found later in this section Test Limits Under Subtest The Test Limits option in the Subtest menu functions in the same manner as the Test Limits option in the Main menu For information on this option see Test Limits found later in this section About Under Subtest The About option in the Subtest menu displays informa tion about...

Page 73: ...user interaction Set this parameter to No when you want to bypass subtests that require user interaction such as when you run the diagnostics overnight Table 4 1 Option Parameters Option Limit Possible Values Number of Times to Repeat Test s 0001 through 9999 or 0000 which loops indefinitely until you press the Ctrl and Break keys The default is 0001 Maximum Errors Allowed 0000 through 9999 where ...

Page 74: ...ages are added to the end of the previous ones in the file Output Device for Error Messages Ordinarily all error messages appear only on the display This parameter allows you to direct error messages to either a printer or a file in addition to the display Use the right arrow key to select the option you want If you choose the Printer option error messages print as they occur If you choose the Fil...

Page 75: ...ays information about the highlighted test group such as limits and parameters and how to set them Key Help Key Help displays a list of key controls available for the selected option Quit Select Quit from the Main menu to exit the diagnostics and return to an MS DOS prompt Remove your diagnos tics diskette from drive A and reboot the computer by pressing Ctrl Alt Del Tests in the Dell Diagnostics ...

Page 76: ... This subtest does not test USB peripherals Video Video Memory Test Video Hardware Test Text Mode Character Test Text Mode Color Test Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test Tests the monitor by checking various aspects of video output Keyboard Keyboard Controller Test Keyboard Key Sequence Test Keyboard Interactive Test Stuck Key Test Tests the keyboard by ch...

Page 77: ...l or infrared port such as communications devices send and receive data Parallel Ports Parallel Internal Test Parallel External Loopback Test Parallel External Interrupt Test Parallel Printer Pattern Test Tests the components through which peripherals that use the parallel port such as printers send and receive data Audio Software Reset Test Interrupt Test DMA Test FM Sound Playback Test Analog So...

Page 78: ... pattern checks to look for RAM bits that are stuck high or low short circuited data lines and some data pattern problems that are internal to the memory chips A parity check that verifies the ability of the memory subsystem to detect errors A refresh check to verify that the dynamic RAM DRAM is being recharged properly System Set Test Group The subtests in the System Set test group check the com ...

Page 79: ...er s real time clock RTC System Speaker Test Checks the functionality of the speaker by generat ing eight tones Secondary Cache Test Confirms the functionality of the secondary external cache on the system board System Timers Test Checks the timers used by the microprocessor for event counting frequency generation and other functions Only the functions that can be activated by software are tested ...

Page 80: ...ite capability of the video mem ory in various video modes Video Hardware Test Checks the cursor registers and the horizontal and vertical retrace bit registers in the video controller Text Mode Character Test Checks the video subsystem s ability to present data in text modes Text Mode Color Test Checks the video subsystem s ability to present color in text modes Text Mode Pages Test Checks the vi...

Page 81: ...xternal interface of the keyboard controller chip for a repeating key signal Mouse Test The Mouse test checks the functionality of the mouse con troller which affects the ability to move the touch pad mouse pointer around the screen with its corresponding movement on your desk or pad and the operation of the touch pad mouse buttons Why Run the Mouse Test Touch pad or mouse problems are as likely t...

Page 82: ...o position the read write heads of the drive to all tracks Read Test Positions the read write heads at each cylinder of the diskette and verifies that all tracks on the diskette can be read correctly Write Test Positions the read write heads at each cylinder of the diskette and verifies that all tracks on the diskette can be written to correctly Hard Disk Drives Non SCSI Test Group The subtests in...

Page 83: ...g Help for information on contacting Dell The Audio Output Test requires a CD with audio tracks all other subtests in this test group require a CD with data tracks If the CD ROM drive contains a CD that does not have the required data or audio tracks the subtest fails Why Run an IDE CD ROM Drives Test If you encounter a problem while using an application program on a CD the problem could result fr...

Page 84: ...ay be faulty If the computer displays an error message that is related to the external device connected to a port but corrections to the device do not resolve the error run the appropriate subtest in the Serial Infrared Ports test group Subtests The four subtests in the Serial Infrared Ports test group confirm the following port functions Serial Infrared Baud Rate Test Checks the baud rate generat...

Page 85: ...al Interrupt Test Tests the parallel port s ability to generate interrupts from all possible sources if an external loopback connector is available Parallel Printer Pattern Test Tests whether the port s can retain data print text on a printer and generate interrupts Audio Test Group The subtests in the Audio test group check the functions of the audio controller and the computer s recording and pl...

Page 86: ...e display asks if you hear the tones Type y if you hear the tones otherwise type n The third interactive test the Record and Playback Test checks the computer s built in microphone and speaker s When prompted press any key on the built in keyboard and say your name in a normal tone of voice NOTE After you press the key you have only a few sec onds to speak your name When prompted again hit any key...

Page 87: ...ment has the answers you need consult the Preface of your Reference and Troubleshooting Guide 3 Run the diagnostics for your Dell computer See Chapter 4 Running the Dell Diagnostics for instructions on using the Dell Diagnostics program 4 Make a copy of the Diagnostics Checklist found later in this chapter and fill it out NOTE Save the Diagnostics Checklist in this chap ter as a master so you can ...

Page 88: ... questions Dell Q A AutoTech service Information about Dell its products and its service and support policies TechFax service TechConnect BBS World Wide Web on the Internet Installation instructions Online System User s Guide Reference and Troubleshoot ing Guide technical support service AutoTech service Interrupt maps TechFax service Ordering parts Technical support service TechConnect BBS Softwa...

Page 89: ... as your password Electronic Support Service support us dell com apsupport dell com for Asian Pacific countries only Electronic Quote Service sales dell com apmarketing dell com for Asian Pacific coun tries only Electronic Information Service info dell com Commercial Online Service Dell can be accessed electronically via CompuServe by typing GO DELL Dell Diagnostics Program Every Dell computer com...

Page 90: ...ad basic input output system BIOS and video driver upgrades Download updates For the BBS telephone number see Dell Contact Num bers found later in this chapter NOTE The TechConnect BBS is not always available in all locations outside the continental U S Please call your local Dell representative for information on availability Automated Order Status System You can call this automated service to ch...

Page 91: ... that are missing any of the preceding require ments will be refused at our receiving dock and returned to you Before You Call Keep a record of your diagnostic and troubleshooting activities by photocopying the Diagnostics Checklist in Figure 5 1 and filling it out whenever you experience a problem with the computer NOTE Be sure to save the checklist in Figure 5 1 as a master so you can use it to ...

Page 92: ..._____________________________ ____________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions __________________________________________________________________________ _____________________________________________...

Page 93: ...owing illustration To place a long distance call within your own country use area codes instead of international access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling from as well as the destination of your call in addition ...

Page 94: ...m 009 45 Not required Finland Helsinki 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway Lysaker 095 47 Not ...

Page 95: ... only 1 300 65 55 33 Customer Technical Support Other systems toll free 1 800 808 378 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna Switchboard 491 04 0 Technical Support 0660 8779 Belgium Brussels Customer Technical Support 02 4819288 Sales toll free 0800 16884 SalesFax 02 4819299 ...

Page 96: ...096 Sales Direct Sales from outside Toronto toll free 1 800 387 5752 Sales Direct Sales from within Toronto 416 758 2200 Sales Federal government education and medical toll free 1 800 567 7542 Sales Major Accounts toll free 1 800 387 5755 TechConnect BBS Austin Texas U S A 512 728 8528 TechFax toll free 1 800 950 1329 Chile Santiago NOTE Customers in Chile call the U S A for sales customer and tec...

Page 97: ...pport 06103 971 200 Customer Care 06103 971 500 TechConnect BBS 06103 971 666 Sales 06103 971 460 Hong Kong NOTE Customers in Hong Kong call Malaysia for technical assistance for Dell Dimension sys tems and for customer assistance Technical Support Dell Dimension systems only Penang Malaysia 810 4948 Technical Support Other systems toll free 800 96 4107 Customer Service Penang Malaysia 810 4949 Tr...

Page 98: ...044 556 4300 Korea Seoul NOTE Customers in Korea call Malaysia for customer assistance Technical Support toll free 080 200 3800 Transaction Sales toll free 080 200 3600 Corporate Sales toll free 080 200 3900 Customer Service Penang Malaysia 810 4949 Fax 394 3122 Switchboard 287 5600 For technical assistance in this country after normal working hours use one of the following numbers 353 1 204 4008 ...

Page 99: ...Netherlands 682 91 06 TechConnect BBS Amsterdam Netherlands 686 65 04 Macau NOTE Customers in Macau call Malaysia for technical assistance for Dell Dimension systems and for customer assis tance Technical Support Dell Dimension systems only Penang Malaysia 810 4948 Technical Support Other systems toll free 0800 582 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 0800 581 Mala...

Page 100: ...rporate Sales 020 581 8818 Corporate SalesFax 020 686 8003 TechConnect BBS 020 686 6504 New Zealand Technical Support Dell Dimension systems only 2 50 GST per call 0900 51010 Technical Support Other systems 0800 446 255 Customer Service 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Norway Lysaker Customer Technical Support and Customer Service 22 67 50 00 Sales 67 125 711 Poland Warsaw Switchbo...

Page 101: ...w Zealand Singapore Taiwan and Thailand see individual listings for these countries Customer Technical Support Customer Service and Sales Penang Malaysia 60 4 810 4810 Spain Madrid Technical Support 91 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 91 902 100 185 Switchboard 91 722 92 00 Sweden Upplands Vasby Technical Support 08 590 05 199 Customer Care 08 590 05 169...

Page 102: ...omer assistance Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 810 4949 Sales toll free 0880 060 06 U K Bracknell Customer Technical Support Dell Dimension systems 01344 720111 Customer Technical Support Other systems 01344 723723 Customer Care 01344 720110 TechFax 01344 723178 TechConnect BBS 01344 723858 Sales 01344 720000 For technical assistance in this country after ...

Page 103: ... Internal cache memory 32 KB External cache memory Dell Inspiron 3000 M166ST 256 KB pipelined burst SRAM Dell Inspiron 3000 M200ST and M233XT 512 KB pipelined burst SRAM Math coprocessor internal to the microprocessor Chip Set and Bus System chip set Intel 430TX PCIset Host data bus width 64 bits DRAM bus width 64 bits Host address bus width 32 bits Flash EPROM 2 Mbits 55899BK1 BK 55899aa1 fm Page...

Page 104: ...e clock frequency 83 MHz BIOS address F000 0000 Connectors Serial DTE one 9 pin connector 16550 compatible 16 byte buffer Parallel one 25 hole connector unidirectional bidirectional EPP 1 9 or ECP Monitor one 15 hole connector PS 2 keyboard mouse one 6 pin mini DIN connector Infrared one IrDA 1 1 port Expansion connector 240 pins Audio microphone headphones speakers and line in jacks USB one 4 pin...

Page 105: ...combina tions and software application menus Video Video type 64 bit 128 bit hardware accelerated PCI Video controller NeoMagic 2160 Video memory 2 MB Display SVGA Type TFT SVGA Dimensions Height 184 5 mm 7 3 inches Width 246 0 mm 9 7 inches Diagonal 307 5 mm 12 1 inches Maximum resolution 800 x 600 pixels 16 million colors Response time typical 30 ms NOTE For the full name of an abbreviation or a...

Page 106: ...s 64 000 colors Response time typical 30 ms Operating angle 0 closed to 170 Dot pitch 0 264 mm Power consumption 3 9 W Controls brightness can be controlled through key combinations Keyboard Number of keys 87 U S and Canada 88 Europe 88 Japan Key travel 3 0 0 5 mm 0 12 0 02 inch Key spacing 19 1 mm 0 75 inch Layout QWERTY AZERTY Kanji NOTE For the full name of an abbreviation or acronym used in th...

Page 107: ...g 0 52 ounce 0 5 g 0 001 ounce Power Supply voltage 5 V 10 Supply current 4 mA maximum operating current Main Battery Type lithium ion Dimensions Height 23 0 mm 0 9 inch Depth 161 5 mm 6 5 inches Width 73 4 mm 2 8 inches Weight 0 41 kg 0 9 lb Voltage 14 4 VDC Capacity 39 WH NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the online System User s Guide Ta...

Page 108: ...arge charge cycles Temperature range Charge 5 to 35 C 41 to 95 F Discharge 5 to 35 C 41 to 95 F Storage 20 to 50 C 4 to 122 F 1 Battery performance features such as charge time operating time and life span can vary according to the conditions under which the computer and battery are used NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the online System U...

Page 109: ...Inspiron 3000 M166ST and M200ST Height 42 mm 1 65 inches Width 299 mm 11 77 inches Depth 234 mm 9 21 inches Weight with hard disk drive diskette drive battery and two PC Card blanks 2 8 kg 6 2 lb Physical Dell Inspiron 3000 M233XT Height 51 5 mm 2 03 inches Width 303 mm 11 93 inches Depth 234 mm 9 21 inches Weight with hard disk drive diskette drive battery and two PC Card blanks 3 0 kg 6 7 lb NOT...

Page 110: ...hipment Maximum shock 2 Operating 1 52 m sec 4 98 feet sec less than or equal to a pulse width of 2 ms Storage 2 03 m sec 6 66 feet sec less than or equal to a pulse width of 2 ms Altitude Operating 0 to 3048 m 0 to 10 000 ft Storage 0 to 12 192 m 0 ft to 40 000 ft 2 Measured with the hard disk drive in head parked position NOTE For the full name of an abbreviation or acronym used in this table se...

Page 111: ... tests display images on the display or monitor and require you to respond with the following steps 1 Examine a displayed image for correctness 2 If an image is correct type y 3 If an image is incorrect type n The following sections describe each of the tests in the Video Test Group Video Memory Test The Video Memory Test verifies the integrity of the video memory on the system board When a test i...

Page 112: ...mn by 25 line text mode Figure B 1 shows part of the char acter set subtest screen Figure B 1 80 Column x 25 Line Character Set Subtest Screen Character Attributes Subtest 40 x 25 The 40 column x 25 line character attributes subtest displays four lines of text in 40 column by 25 line double wide text mode that demonstrate normal intensity video reverse video intensified video and blinking video Ch...

Page 113: ...kground color Where the same foreground and background color intersect the hexadecimal number is not visible Type y if each character is displayed cor rectly otherwise type n Table B 1 indicates the color in each of the rows and columns Table B 1 Color Attributes Row or Column Number Foreground Color Background Color 0 black black 1 blue blue 2 green green 3 cyan cyan 4 red red 5 magenta magenta 6...

Page 114: ... and colors The following subsections describe the Graphics Mode Test screens in the order in which they appear 320 x 200 Graphics Mode Screens The Graphics Mode Test displays two successive 320 x 200 pixel graphics mode screens The first screen displays three pyramids in red green and yellow The second screen displays three pyramids in magenta cyan and white Type y if all the pyramids are the cor...

Page 115: ... graphics mode screen displays a series of squares with four colors in each square Type y if all the squares appear to be correct otherwise type n 1024 x 768 16 Color Graphics Mode Screen The 1024 x 768 pixel 16 color graphics mode screen displays a series of hourglasses in 16 different colors with the name of the color beneath each hourglass Type y if all the hourglasses appear to be correct othe...

Page 116: ...w key to increase the color intensity or press the left arrow key to decrease the intensity Type y if all the squares are the correct col ors otherwise type n Solid Colors Test The Solid Colors Test checks whether the video sub system is displaying the correct colors This test also lets you check for missing pixels When this test is running four screens appear sequentially a red screen a green scr...

Page 117: ...Computer Corporation or an experienced radio television technician for additional suggestions You may find the following booklet helpful FCC Interference Handbook 1986 available from the U S Government Printing Office Washington DC 20402 Stock No 004 000 00450 7 Note that FCC regulations provide that changes or modi fications not expressly approved by Dell Computer Corporation could void your auth...

Page 118: ...e network If the tele phone company notes a problem it may temporarily discontinue service When practical it will notify you in advance of this disconnection If advance notice is not feasible you will be notified as soon as possible When you are notified you will be given the opportunity to cor rect the problem and informed of your right to file a complaint with the FCC If repairs are needed on yo...

Page 119: ...s compliance of this Dell portable computer to the EMC Electromagnetic Compatibility directive of the European Community Such marking is indicative that this Dell portable com puter meets or exceeds the following technical standards EN 55022 Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment NOTE EN 55022 emissions requirements provide for t...

Page 120: ...tice Note that VCCI regulations provide that changes or modifications not expressly approved by Dell Computer Corporation could void your authority to operate this equipment Class A ITE This is a Class A product based on the standard of the Voluntary Control Council for Interference for informa tion technology equipment If this equipment is used in a domestic environment radio disturbance may aris...

Page 121: ...JOOP OBKEPXBÀ TJÄ X QPCMJ V VS E FOJB J CZÀ BUXP EPTUÄQOF OBL CF QJFD FËTUXB QPUXJFSE B HPEOPvÀ VS E F OJB XZNBHBOJBNJ CF QJFD FËTUXB V ZULPXBOJB BXBS UZNJ X 1 5 J 1 1P PTUB F JOTUSVLDKF CF QJFD FËTUXB JF OBMF Z V ZXBÀ XUZD FL BEBQUFSPXZDI MVC VTV XBÀ LP LB PCXPEV PDISPOOFHP XUZD LJ F FMJ LPOJFD OF KFTU V ZDJF QS FE V BD B UP OBMF Z V ZÀ QS FE V BD B Z PXFHP QSBXJE PXP QP D POZN QS FXPEFN PDISPOOZ...

Page 122: ...xico S A de C V Rio Lerma No 302 4 Piso Col Cuauhtemoc 16500 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 100 250 VAC 10 Frequency 50 60 Hz Current consumption 0 8 0 4 A Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de Mé...

Page 123: ...mice that are Dell branded or that are included on Dell s standard price list are covered under this warranty all other moni tors keyboards and mice including those sold through the DellWare program are not covered Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must call Dell s Customer Technical Support...

Page 124: ...y Dell usage not in accordance with product instructions failure to perform required preven tive maintenance and problems caused by use of parts and components not supplied by Dell This warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped f...

Page 125: ...dance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data Dell is not required to advise or remind you of appropri ate backup and other procedures General DELL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WAR RANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED ...

Page 126: ...lephone number listed in the chapter titled Getting Help in your Reference and Troubleshooting Guide or the section titled Contacting Dell in your online System User s Guide to receive a Credit Return Authorization Number You must ship the products to Dell in their original packaging prepay ship ping charges and insure the shipment or accept the risk of loss or damage during shipment You may retur...

Page 127: ... 3 7 BIOS 1 3 boot device selecting 2 9 boot routine indications 3 4 booting the computer 2 9 bulletin board service See TechConnect BBS C cables external diskette drive 1 3 shielded cables C 1 troubleshooting 3 2 cache memory 1 3 calling Dell 5 7 card See PC Cards cautions x CD ROM drive about 1 2 troubleshooting 3 15 central processing unit CPU See microprocessor computer customizing features 2 ...

Page 128: ...cator I 1 4 Dell Q A 5 3 device drivers See drivers diagnosing problems 5 1 diagnostic video tests B 1 Diagnostics Checklist 5 6 diagnostics program See Dell Diagnostics disk See diskette drive hard disk drive CD ROM drive diskette drive external 1 3 failure during POST 3 15 location 1 1 testing 4 15 Diskette Drives test group Dell Diagnostics 4 15 diskettes backup 1 4 program 1 4 2 12 display abo...

Page 129: ...iagnostics program 4 1 5 3 Dell Q A 5 3 TechConnect BBS 5 4 help tools continued TechFax service 5 4 user s documentation 5 3 hung system 1 4 I I O connectors 1 2 panel 1 2 troubleshooting functions 3 21 IDE CD ROM Drives test group Dell Diagnostics 4 17 indicator light 1 1 infrared port about 1 3 location 1 2 mapping 2 5 mode selection 2 5 troubleshooting 3 22 input output See I O interrupt assig...

Page 130: ...ors during POST 3 19 monitor connector 1 3 mouse 1 3 Mouse test Dell Diagnostics 4 15 N nonvolatile random access memory See NVRAM notational conventions x notes x NVRAM 2 2 O operating systems reinstalling 2 12 Options option in Dell Diagnostics 4 6 options 1 4 options bay 1 1 1 3 P parallel port disabling 2 5 mapping 2 5 troubleshooting 3 20 Parallel Ports test group Dell Diagnostics 4 18 parall...

Page 131: ...diskette sets 1 4 program See system utilities PS 2 connector 1 3 Q Quit option in Dell Diagnostics 4 9 R RAM count failure during POST 3 18 RAM test group in Dell Diagnostics 4 12 random access memory See RAM regulatory notices C 1 reinstalling drivers and utilities 2 12 return policy D 4 returns 5 5 Run option in Dell Diagnostics 4 5 S safety instructions ESD prevention vii general v working ins...

Page 132: ...ation 1 1 specifications technical A 1 standby mode 1 3 start up files 3 9 status display panel 1 1 Subtest option in Dell Diagnostics 4 5 super video graphics array See SVGA support technical 5 1 SVGA display 1 2 system features 1 2 specifications A 1 system configuration information about 2 2 confirming with Dell Diagnostics 4 4 System Date option Setup program 2 3 system error messages See also...

Page 133: ...rtial power failure 3 15 serial devices 3 21 serial port 3 20 software errors 3 9 starting 3 1 touch pad 3 22 water damage 3 11 TSR programs about 3 9 problems with 3 10 turning off the computer 1 4 turning on the computer 1 4 typographical conventions x U Universal Serial Bus See USB upgrade options 1 4 USB 1 3 user s documentation x 5 3 utilities reinstalling 2 12 V video control circuitry 4 13 ...

Page 134: ...on 3000 Reference and Troubleshooting Guide W warnings x warranty information ix D 2 warranty repair or credit 5 5 water damage 3 11 X XGA display 1 2 55899BK1 BK 55899bk1 IX Page 8 Wednesday February 4 1998 1 20 PM ...

Page 135: ... Ext 60187 EMAIL ADDRESS Gloria_Salinas dell com VENDOR EMF IPC APCC DATE 11 07 97 COMPUTER SOURCE Dell PC APPLICATION SOFTWARE FrameMaker Version 5 1 2 POSTSCRIPT FILES Yes Yes Yes POSTCRIPT DRIVER USED Linotronic 330 COLOR SEPARATED FILES Yes Yes Yes COMPRESSED TESTED Yes Yes Yes PAGE SIZE 7 5 x 9 inches PAGE ORIENTATION Portrait LINE SCREEN 133 lpi TRANSPORT MEDIA FTP FTP FTP HALFTONES SCREENS ...

Page 136: ...oc Ch1 Ch2 Ch3 Ch4 Ch5 AppA AppB AppC AppD Index 55899am1 ps or 55899em1 ps or 55899ap1 ps 55899tp1 ps 55899si1 ps 55899pr1 ps 55899tc1 ps 55899c11 ps 55899c21 ps 55899c31 ps 55899c41 ps 55899c51 ps 55899caa1 ps 55899ab1 ps 55899ac1 ps 55899ad1 ps 55899ix1 ps 2 Incl Blank Back 2 4 4 8 6 14 24 20 16 8 6 6 4 8 TOTAL PAGE COUNT 132 SPECIAL INSTRUCTIONS Add blank pages needed to complete signatures De...

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