Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 18. Self-help resources
Information about Dell products and services
Dell Help & Support app
Get started app
Accessing help
In Windows search, type
Help and Support
, and press
Enter.
Online help for operating system
Troubleshooting information, user manuals, setup instructions,
product specifications, technical help blogs, drivers, software
updates, and so on.
1. 1. Go to
.
1. 2. At the top-right corner, enter
Knowledge Base
in the
search box.
Enter the subject keyword to retrieve the related articles.
Learn and know about the following information about your
product:
●
Product specifications
●
Operating system
●
Setting up and using your product
●
Data backup
●
Troubleshooting and diagnostics
●
Operating system
●
Factory and system restore
●
BIOS information
See
Me and My Dell
at
.
To locate the
Me and My Dell
relevant to your product, identify your product through one of
the following:
●
Select
Detect Product
.
●
Locate your product through the drop down menu under
View Products
.
●
Enter the
Service Tag number
or
Product ID
into the
search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
.
NOTE:
Availability varies by country and product, and some services may not be available in your country.
NOTE:
If you do not have an active internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
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Getting help and contacting Dell