Dell Inspiron 13 N3010, Setup Manual

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49
Using Support Tools
System Messages
If your computer has an issue or error, it may display
a System Message that will help you identify the
cause and action needed to resolve the issue.
NOTE: If the message that is displayed is
not listed in the following examples, see
the documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
on your hard drive or at
support.dell.com/manuals or see
“Contacting Dell” on page 70 for assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support
— The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 70).
CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery (see the Service Manual at
support.dell.com/manuals) or Contact Dell (see
“Contacting Dell” on page 70).
Hard-disk drive failure
— Possible hard
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 70).
Keyboard failure
— Keyboard failure or
loose cable.
To replace the keyboard, see the
Service
Manual at support.dell.com/manuals .
No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.
If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.