Dell Inspiron 0F970NA00 Setup Manual Download Page 28 | Manualshive

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26

Solving Problems

If the computer stops responding or a solid blue
screen appears

—

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing

a key on your keyboard or moving your mouse,

press and hold the power button for at least 8

to 10 seconds until the computer turns off. Then

restart your computer.

If a program is designed for an earlier
Microsoft

®

Windows

®

operating system —

Run the Program Compatibility Wizard. The

Program Compatibility Wizard configures a

program so that it runs in an environment

similar to non-Windows Vista

®

operating system

environments.

Click

1.

Start

→

Control Panel

→

Programs

→

Use an older program with this

version of Windows

.

In the welcome screen, click

2.

Next

.

Follow the instructions on the screen.

3.

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Summary of Contents for Inspiron 0F970NA00

Page 1: ...SETUP GUIDE INSPIRON ...

Page 2: ......

Page 3: ... Models DCME and DCMF SETUP GUIDE INSPIRON ...

Page 4: ...t Dell the DELL logo YOURS IS HERE Inspiron Dell On Call and DellConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries AMD AMD Sempron AMD Athlon and AMD Phenom are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Vista and the Windows Vista start button logo are either tr...

Page 5: ...sktop 14 Front View Features 14 Back View Features 16 Software Features 18 Solving Problems 21 Network Problems 21 Power Problems 23 Memory Problems 24 Lockups and Software Problems 25 Using Support Tools 28 Dell Support Center 28 Beep Codes 29 System Messages 30 Hardware Troubleshooter 32 Dell Diagnostics 32 System Recovery Options 35 System Restore 36 Dell Factory Image Restore 37 Operating Syst...

Page 6: ...Status Service 43 Product Information 43 Returning Items for Repair Under Warranty or for Credit 44 Before You Call 45 Contacting Dell 46 Finding More Information and Resources 48 Specifications 50 Appendix 55 Macrovision Product Notice 55 Index 56 ...

Page 7: ...iance Homepage at www dell com regulatory_compliance Before Setting Up Your Computer When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and...

Page 8: ...s on your display and computer to select the connection type you will use VGA HDMI DVI Connect the display using either the VGA connector the HDMI connector or the DVI connector The VGA connector carries only video signals for displays such as monitors and projectors The HDMI connector is a high performance digital connector that carries both video and audio signals for displays such as TVs and mo...

Page 9: ...both ends with an HDMI to DVI adapter NOTE You can purchase an HDMI to DVI adapter from the Dell website at www dell com Connect Using the DVI Connector If your display has a VGA connector use the VGA cable with blue connectors at both ends with a DVI to VGA adapter NOTE You can purchase a DVI to VGA adapter from the Dell website at www dell com ...

Page 10: ... The exact location of connectors may be different than what is shown Use the USB connectors on the back panel of the computer to connect a USB keyboard and mouse Connect the Network Cable Optional NOTE The exact location of connectors may be different than what is shown ...

Page 11: ...thernet cable RJ45 connector Do not plug a telephone cable RJ11 connector into the network connector To attach your computer to a network or broadband device connect one end of the network cable to either a network port or a broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has be...

Page 12: ...ow the instructions on the screen These steps are mandatory and may take up to 15 minutes to complete The screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable ...

Page 13: ...your local cable TV line Satellite modem connections that provide high speed Internet access through a satellite television system Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable or satellite modem connections Your computer does not have an integrated modem An optional USB modem must be used for dial up servic...

Page 14: ...y open files and exit any 1 open programs Click 2 Start Connect To Follow the instructions on the screen to 3 complete the setup Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut Save and close any open files and exit any 1 open programs Double click the ISP icon on the Microsoft 2 Windows desktop Follow the instructions on the screen to 3 co...

Page 15: ...nect to the Internet window appears Click either 4 Broadband PPPoE or Dial up depending on how you want to connect Choose Broadband if you will use a DSL satellite modem cable TV modem or Bluetooth wireless technology connection Chose Dial up if you will use an optional USB dial up modem or ISDN NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Fol...

Page 16: ...dicators and buttons that provide information and enable you to perform common tasks The connectors on your computer provide the option of attaching additional devices Front View Features 9 1 2 3 4 5 6 7 8 Using Your Inspiron Desktop ...

Page 17: ... the computer is in power on state Blinking amber there may be a problem with the system board Solid amber the computer is in sleep state Power light is off the computer is either turned off or is not receiving power 5 Hard drive activity light The hard drive activity light is on when the computer reads data from or writes data to the hard drive 6 FlexBay panel Open the FlexBay panel to access the...

Page 18: ...ht Indicates power availability for power supply Green light Power is available for the power supply No light Power is not available or the power supply is not working NOTE The power supply diagnostic light may not be available on some models 4 Back panel connectors Plug USB audio and other devices into the appropriate connector 5 Expansion card slots Access connectors for any installed PCI and PC...

Page 19: ... USB 2 0 connectors 4 Connects to USB devices such as a mouse keyboard printer external drive or MP3 player Network connector and light Connects your computer to a network or broadband device The network activity light flashes when the computer is transmitting or receiving data A high volume of network traffic may make this light appear to be in a steady on state Side L R surround connector silver...

Page 20: ... more information about the features described in this section see the Dell Technology Guide available on your hard drive or on the Dell Support website at support dell com Productivity and Communication You can use your computer to create presentations brochures greeting cards fliers and spreadsheets You can also edit and view digital photographs and images Check your purchase order for software ...

Page 21: ...applications enable you to organize and create music and video files that can be recorded to a disc saved on portable products such as MP3 players and handheld entertainment devices or played and viewed directly on connected TVs projectors and home theater equipment Customizing the Desktop You can customize your desktop to change the appearance resolution wallpaper screensaver and so on by accessi...

Page 22: ...e of the computer and by reducing the amount of energy consumed by your computer over its lifetime High performance This power option provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up fil...

Page 23: ... your computer read the safety information that shipped with your computer For additional safety best practice information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Network Problems Wireless Connections If the network connection is lost The wireless router is offline or wireless has been disabled on the computer Check your wireless router to ensure it is powered ...

Page 24: ...formation on the status Link integrity light Green light A good connection exists between a 10 100 Mbps network and the computer Off no light The computer is not detecting a physical connection to the network Network activity light Yellow blinking light Indicates activity on the network Off no light Indicates no activity on the network NOTE The link integrity light on the network connector is only...

Page 25: ... of the system is on If the light is off there may be a possible problem with the power supply or the power cable If the power light is solid white and the computer is not responding The display may not be connected or powered on Ensure that the display is properly connected and then turn it off then back on If the power light is solid amber The computer is in sleep state Press a key on the keyboa...

Page 26: ...e same electrical outlet Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see the Service Manual on the Dell Support website at support dell com Reseat the memory modules see...

Page 27: ...see the Service Manual on the Dell Support website at support dell com to ensure that your computer is successfully communicating with the memory Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet If a program stops responding End the program Press Ctrl Shift Esc simultaneously 1 Click 2 Appli...

Page 28: ...t least 8 to 10 seconds until the computer turns off Then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments Click 1 Start Control Panel Programs Use an older program wit...

Page 29: ... contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not con...

Page 30: ...al Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PCCheckUp About Your System System Documentation Warranty Information System Information Upgrades Accessories The top of the Dell Support Center home page displays your computer s model number along with its Service Tag and Express Service Code For more information about the Dell ...

Page 31: ...ror If available install memory modules of the same type in your computer If the problem persists contact Dell see Contacting Dell on page 46 Three beeps Possible motherboard failure Contact Dell see Contacting Dell on page 46 Four beeps RAM Read Write failure Ensure that no special memory module memory connector placement requirements exist see the Service Manual on the Dell Support website at su...

Page 32: ...int and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error see Contacting Dell on page 46 for assistance CMOS checksum error Possible motherboard failure or RTC battery low Coin cell battery needs replacement See the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 46 for assistance...

Page 33: ...lure see the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 46 for assistance USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them NOTICE Hard Drive SELF MONITORING SYSTEM has reporte...

Page 34: ...teps Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 25 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTE Dell Diagnostics works only on Dell computers NOTE The Drivers and Utilities disc is optional and may not ship with yo...

Page 35: ...en shut down your computer and try again NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities disc Press any key to start the Dell Diagnostics 4 from the diagnostics utility partition on your hard drive Starting Dell Diagnostics From the Drivers and Utilities Disc Insert the 1 Drivers and Utilities disc Shut ...

Page 36: ...option from the menu that appears and press Enter Type 1 to start the CD menu and press 5 Enter to proceed Select 6 Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer When the Dell Diagnostics 7 Main Menu appears select the test you want to run ...

Page 37: ... when you purchased the computer This procedure permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received an Operating System disc with your computer you can use it to restore your operating system However using the Operating Sy...

Page 38: ...t your Dell computer to the Windows Classic view Starting System Restore Click 1 Start In the 2 Start Search box type System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action Click 3 Next and follow the remaining prompts on the screen In the event tha...

Page 39: ... the last method to restore your operating system These options restore your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all da...

Page 40: ... and factory installed applications have been restored to factory condition Click 9 Finish to reboot the system Operating System Reinstallation Before You Begin If you are reinstalling the Microsoft Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback If Device Driver Rollback does not resolve the problem then use System Restore...

Page 41: ...s protection program and other software Save and close any open files and exit any 1 open programs Insert the 2 Operating System disc Click 3 Exit if the Install Windows message appears Restart the computer 4 When the DELL logo appears press F12 5 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down ...

Page 42: ...of Dell Support online If the preceding steps have not resolved the 5 problem see Contacting Dell on page 46 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service ...

Page 43: ...ntact Dell s support service see Before You Call on page 45 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell...

Page 44: ...nd e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countri...

Page 45: ...age 46 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 46 Product Information If you need information about additional products available from Dell or if you would like to place an order ...

Page 46: ... on page 45 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 32 Include any accessories that belong with 5 the item s being returned power cables software guides and so on if the return is for credit Pack the equipment to be returned in the 6 original or equivalent packing materials NOTE You are responsible for paying shipp...

Page 47: ...oard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag bar code on the top of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version ...

Page 48: ...ernet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit 1 support dell com Verify your cou...

Page 49: ...47 Getting Help Select the appropriate service or support link 4 based on your need Choose the method of contacting Dell that is 5 convenient for you ...

Page 50: ...ates can be found on the Dell Support website at support dell com learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide available on your hard drive upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual on the Dell Support website at su...

Page 51: ...see the Regulatory Compliance Homepage at www dell com regulatory_ compliance find your Service Tag Express Service Code You must use the Service tag to identify your computer on support dell com or to contact technical support the top of your computer find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to com...

Page 52: ...gs may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Drives Externally accessible two 5 25 inch drive bays for SATA DVD RW Super Multi Drive or Blu ray Disc combo or Blu ray Disc RW optical drive one 3 5 inch bay for a FlexBay drive Internally accessible two 3 5 inch drive ...

Page 53: ... cards Computer Environment Temperature ranges Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 non condensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 5 to 350 Hz at 0 0002 G2 Hz Storage 5 to 500 Hz at 0 001 to 0 01 G2 Hz Maximum shock measured with hard drive in head parked position and a 2 ms half sine...

Page 54: ...wer DC Power Supply Wattage 300 W Power Maximum heat dissipation 1 023 BTU hr NOTE Heat dissipation is calculated by using the power supply wattage rating Voltage 115 230 VAC 50 60 Hz 7 4 A Coin cell battery 3 V CR2032 lithium coin cell Physical Height maximum 37 53 cm 14 8 inches Width maximum 17 59 cm 6 93 inches Depth maximum 44 22 cm 17 44 inches Weight starting at 7 9 kg 17 4 lb NOTE Dependin...

Page 55: ...ry Connectors two four four Minimum 1 GB 1 x 1 GB DIMM 1 GB 1 x 1 GB DIMM 2 GB 2 x 1 GB DIMMs Maximum 4 GB 2 x 2 GB DIMMs 8 GB 4 x 2 GB DIMMs 8 GB 4 x 2 GB DIMMs Memory type 800 MHz DDR2 DIMM non ECC memory only 800 MHz DDR2 DIMM non ECC memory only 800 MHz DDR2 DIMM non ECC memory only Capacities 1 GB and 2 GB 1 GB and 2 GB 1 GB and 2 GB NOTE For instructions on upgrading your memory see the Serv...

Page 56: ... Rear L R surround connector Center subwoofer connector USB four USB 2 0 compliant connectors four USB 2 0 compliant connectors four USB 2 0 compliant connectors Network adapter RJ45 connector RJ45 connector RJ45 connector Video VGA connector VGA connector VGA connector HDMI connector Audio Type Realtek ALC622 integrated 5 1 channel High Definition Audio Realtek ALC888 integrated 7 1 channel High ...

Page 57: ...patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited ...

Page 58: ... 11 conserving energy 20 Contacting Dell online 46 customer service 41 customizing your desktop 19 your energy settings 20 D data backing up 20 DellConnect 41 Dell Diagnostics 32 Dell Factory Image Restore 35 Dell Support Center 28 Dell support website 48 Dell Technology Guide for futher information 48 Diagnostic Checklist 45 drivers and downloads 48 DVDs playing and creating 19 Index ...

Page 59: ...P login anonymous 42 H hard drive type 50 hardware problems diagnosing 32 Hardware Troubleshooter 32 HDMI display 6 headphone front connector 15 help getting assistance and support 40 I Internet connection 11 ISP Internet Service Provider 11 M memory problems solving 24 N network connection fixing 22 network connector location 17 ...

Page 60: ...ing Windows 35 resources finding more 48 restoring factory image 37 S shipping products for return or repair 44 software features 18 software problems 25 solving problems 21 specifications 50 support email addresses 42 support sites worldwide 41 System Messages 30 system reinstall options 35 System Restore 35 T technical support 41 temperature operating and storage ranges 51 ...

Page 61: ... Index U USB 2 0 back connectors 17 front connectors 15 W warranty returns 44 Windows reinstalling 35 Windows Vista Program Compatibility Wizard 26 reinstalling 39 setup 10 wireless network connection 21 ...

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Page 64: ...Printed in the U S A 0F970NA00 www dell com support dell com ...

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