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Product-Specific Problems 

 

Troubleshooting the Dell™ Soundbar (Optional)

 

l

Perform monitor self-test feature check to determine if the intermittent problem occurs in self
mode.  

Missing Color

Picture lacks color

l

Perform monitor self-test feature check. 

l

Ensure that the video cable connecting the monitor to the computer is connected properly and is 
secure. 

l

Check for bent or broken pins in the video cable connector. 

Wrong Color

Picture color is not good

l

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the 
application.  

l

Try a different Color Preset Setting in Color Settings OSD. Adjust R/G/B value in Color Settings 
OSD if the Color Management is turned off. 

l

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. 

Image retention  from a static 
image left on the monitor for a 

long period of time

Faint shadow from the static image 
displayed appears on the screen

l

Use the Power Management feature to turn off the monitor at all times when not in use
information, see 

Power Management Modes

). 

l

Alternatively, use a dynamically changing screensaver.  

SPECIFIC SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

Screen image is too small

Image is centered on screen, but 
does not fill entire viewing area

l

Perform monitor reset on "Factory Reset"  

Cannot adjust the monitor with 
the buttons on the front panel

OSD does not appear on the 
screen

l

Turn the monitor off and unplug the power cord and then plug back and power on  

No Input Signal when user 
controls pressed

No picture, the LED light is 
amber. When control button is 
pressed, the message " No VGA 
cable"or "No DVI-D cable" will 
appear. 

l

Check the signal source. Ensure that the computer is not in power saving by moving the mouse 
or pressing any key on the keyboard.  

l

Check whether the signal cable is plugged in and seated properly.  Re

-plug the signal cable if 

necessary.  

l

Re-boot the computer or video player.  

The monitor will not fill the entire 
screen.

The picture does not fill the 
height or width of the screen.

l

Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures. 

COMMON SYMPTOMS

 

WHAT YOU EXPERIENCE

 

POSSIBLE SOLUTIONS

 

No Sound

Soundbar has power - power 
indicator is on.

l

Plug the audio line-in cable into the computer's audio out jack.  

l

Set all Windows volume controls to their maximum.  

l

Play some audio content on the computer (i.e., audio CD, or MP3).  

l

Turn the volume up.  

l

Clean and reseat the audio line-in plug.  

l

Test the Soundbar using another audio source (i.e., portable CD player).  

Distorted Sound

Computer's sound card is used 
as the audio source.

l

Clear any obstructions between the Soundbar and the user.  

l

Confirm that the audio line-in plug is completely inserted into the jack of the sound card. 

l

Set all Windows volume controls to their midpoints.  

l

Decrease the volume of the audio application.  

l

Turn the volume down.  

l

Clean and reseat the audio line-in plug.  

l

Troubleshoot the computer's sound card.  

l

Test the Soundbar using another audio source (i.e., portable CD player).  

Distorted Sound

Other audio source is used.

l

Clear any obstructions between the Soundbar and the user.  

l

Confirm that the audio line-in plug is completely inserted into the jack of the audio source. 

l

Decrease the volume of the audio source.  

l

Turn the volume down.  

l

Clean and reseat the audio line-in plug.  

Unbalanced Sound Output

Sound from only one side of 
Soundbar

l

Clear any obstructions between the Soundbar and the user.  

l

Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio 
source.  

l

Set all Windows audio balance controls (L-R) to their midpoints.  

l

Clean and reseat the audio line-in plug.  

l

Troubleshoot the computer's sound card.  

l

Test the Soundbar using another audio source (i.e., portable CD player).  

Low Volume

Volume is too low

l

Clear any obstructions between the Soundbar and the user.  

Summary of Contents for IN2020

Page 1: ...tal Protection Agency As an ENERGY STAR partner Dell Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own IN2020b IN2020Mb IN20...

Page 2: ...s Plug and Play Capability LCD Monitor Quality Pixel Policy Maintenance Guidelines Package Contents Your monitor ships with the components shown below Ensure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your Monitor Some features or media may not be available in certain countries l Monitor without stand l S...

Page 3: ...ics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation CD which includes an information file INF Image Color Matching File ICM and product documentation Energy Saver feature for Energy Star compliance Security loc...

Page 4: ...t key Brightness Contrast Default 3 OSD menu select 4 EXIT 5 Power On Off Back View Label Description Use 1 Barcode serial number label To contact Dell for technical support 2 Security lock slot To help secure your monitor 3 Dell Soundbar mounting brackets To attach the optional Dell Soundbar 4 Regulatory rating label Lists the regulatory approvals 5 Stand release button To release stand assembly ...

Page 5: ...ard mouse or other input devices is detected by the computer the monitor will automatically wake up The following table shows the power consumption and signaling of this automatic power saving feature IN2020 IN2020M Left Side Bottom view Label Description 1 AC power cord connector 2 VGA connector Label Description 1 AC power cord connector 2 DVI connector 3 VGA connector VESA Modes Horizontal Sync...

Page 6: ...compliant NOTE Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Pin Number 15 pin Side of the Connected Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5V 3 3V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock Pin Number 24 pin Side of the Connected Signal Cable 1 TMDS RX2...

Page 7: ...matrix TFT LCD Panel type TN Screen dimensions 50 8cm 20 inches 20 inch viewable image size Preset display area Horizontal Vertical 442 8 mm 17 4 inches 249 1 mm 9 8 inches Pixel pitch 0 277 mm Viewing angle 160 vertical typical 160 horizontal typical Luminance output 250 CD m typical Contrast Ratio 1 000 to 1 typical Dynamic Contrast Ratio 8 000 000 to 1 typical Faceplate coating Antiglare with h...

Page 8: ...olts 5 positive polarity at 75 ohm input impedance Digital DVI D TMDS 600mV for each differential line positive polarity at 50 ohm input impedance for IN2020M Synchronization input signals Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green AC input voltage frequency current 100 to 240 VAC 50 or 60 Hz 3 Hz 1 6A Max Inrush iso surge current 120 V 30...

Page 9: ...h water If possible use a special screen cleaning tissue or solution suitable for the antistatic coating Do not use benzene thinner ammonia abrasive cleaners or compressed air l Use a lightly dampened warm cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor l If you notice a white powder when you unpack your monitor wipe it off with a c...

Page 10: ...Great user manuals database on UserManuals info Back to Contents Page ...

Page 11: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service...

Page 12: ...net access 1 Go to http support dell com enter your service tag and download the latest driver for your graphics card 2 After installing the drivers for your Graphics Adapter attempt to set the resolution to 1600x900 again Back to Contents Page NOTE If you are unable to set the resolution to 1600x900 please contact Dell to inquire about a Graphics Adapter that supports these resolutions ...

Page 13: ...r Graphics Adapter attempt to set the resolution to 1600x900 again In Windows Vista or Windows 7 1 Right click on the desktop and click Personalization 2 Click Change Display Settings 3 Click Advanced Settings 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Please refer to the graphics card provider website for updated driver fo...

Page 14: ...eys Use this button for direct access to the control menu that you define in the personalize menu The default settings are Preset Modes Select and Brightness Contrast Select 1 Preset Modes Select Use this button for different display preset modes on your monitor 2 Brightness Contrast Use this button to access the Brightness Contrast control menu 3 OSD Menu Use this button to open the On Screen Dis...

Page 15: ... See the table for a complete list of all the options available for the monitor 3 Press the button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press the button to enter the slide bar and then use the and buttons according to the indicators on the menu to make your changes 6 Press the button to return to the main menu or exit the OSD menu Icon M...

Page 16: ...trast min 0 max 100 The Contrast function adjusts the degree of difference between the darkest and lightest areas on the monitor screen Press the button to go back to or exit the main menu Auto Adjust Even though your computer recognizes your monitor on startup the Auto Adjustment function optimizes the display settings for u NOTE In most cases Auto Adjust produces the best image for your configur...

Page 17: ...d color format Allows you to set the color format Allows you to set the display mode to Graphics or Video If your computer is connected to your monitor choose Graphics If a DVD Mode suitable for desktop applications Mode for multimedia applications e g video playback Mode suitable for gaming applications Select warm mode to obtain a red tint This color setting is typically used for color intensive...

Page 18: ... Hue adjustment is only available for video input Allows you to adjust the color saturation of the video image Use or buttons to adjust the saturation from 0 to 100 makes video image looks monochrome makes video image looks colorful NOTE Saturation adjustment is only available for video input Vertically splits the screen into two segments The left half of the screen in the normal mode and the righ...

Page 19: ...ock adjustments allow you to adjust your monitor to your preference These settings are accessed through Use the and buttons to adjust for best image quality If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase Allows you to increase the level of contrast to provide sharper and more detailed image quality Resets the display set...

Page 20: ...locked except the NOTE Lock function Either soft lock through OSD menu or hard lock Press and hold the button above power button for 10 se Unlock function Only hard unlock Press and hold the button above power button for 10 sec DDC CI Display Data Channel Command Interface allows your monitor parameters brightness color balance etc to be adjus Enable this feature for best user experience and optim...

Page 21: ...following message or This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges address monitor The recommended mode is 1600x900 When monitor enters Power Save mode the following message appears or Activate the computer and wake up the monitor to gain access to the OSD If you pres...

Page 22: ...cs driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to support dell com enter your service tag and download the latest driver for your graphics card If you are using a non Dell computer portable or desktop Go to the support site for your computer and download the latest graphic drivers Go to your graphics card website and...

Page 23: ...t With the built in pedestal you can tilt the monitor for the most comfortable viewing angle Back to Contents Page 1 Attach mechanism 2 Headphone connectors 3 Power indicator 4 Power Volume control NOTE The base is detached when the monitor is shipped from the factory ...

Page 24: ...ng the left mouse button and adjust the screen resolution to 1600x900 4 Click OK In Windows Vista or Windows 7 1 Right click on the desktop and click Personalization 2 Click Change Display Settings 3 Move the slider bar to the right by pressing and holding the left mouse button and adjust the screen resolution to 1600x900 4 Click OK If you do not see 1600x900 as an option you may need to update yo...

Page 25: ...s of Microsoft Corporation in the United States and or other countries ENERGY STAR is a registered trademark of the U S Environmental Protection Agency As an ENERGY STAR partner Dell Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or...

Page 26: ... or locks on to the stand Connecting the Monitor To connect your monitor to the computer perform the following steps instructions 1 Turn off your computer and disconnect the power cable 2 Connect the white digital DVI D or blue analog VGA display connector cable to the corresponding video port on the back of your computer Do not use all the cables on the same computer Use all of the cables only wh...

Page 27: ...nitor Stand NOTE Optional purchase item To purchase a DVI cable please visit Dell com NOTE The Graphics are used for the purpose of illustration only Appearance of the the computer may vary 1 Working from the rear of the monitor attach the Soundbar by aligning the two slots with the two tabs along the bottom rear of the monitor 2 Slide the Soundbar to the left until it snaps into place 3 Connect t...

Page 28: ...UserManuals info After placing the monitor panel on a soft cloth or cushion complete the following steps to remove the base 1 Press and hold the Stand release button 2 Lift the stand up and away from the monitor Back to Contents Page ...

Page 29: ...monitor screen remains blank after you have performed Step 5 check your video controller and computer system Built in Diagnostics Your monitor has a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card To run the built in diagnostics 1 Ensure that the screen is clean no dust pa...

Page 30: ... and Pixel Clock controls via OSD l Reset the monitor to Factory Settings l Check environmental factors l Relocate the monitor and test in another room Missing Pixels LCD screen has spots l Cycle power on off l Pixel that is permanently off is a natural defect that can occur in LCD technology l Run the built in diagnostics Stuck on Pixels LCD screen has bright spots l Cycle power on off l Pixel th...

Page 31: ... plugged in and seated properly Re plug the signal cable if necessary l Re boot the computer or video player The monitor will not fill the entire screen The picture does not fill the height or width of the screen l Due to the non standard formats of DVDs the monitor may not show the full screen pictures COMMON SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS No Sound Soundbar has power power indica...

Page 32: ...s Page l Turn the volume up to its maximum level l Set all Windows volume controls to their maximum l Increase the volume of the audio application l Test the Soundbar using another audio source i e portable CD player ...

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