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Dell IInspiron 560s Setup Manual Download Page 54

52

Getting Help

 

Online Services

You can learn about Dell products and services 

on the following websites:

www.dell.com

• 

www.dell.com/ap

• 

 (Asian/Pacific countries 

only)

www.dell.com/jp

• 

 (Japan only)

www.euro.dell.com

• 

 (Europe only)

www.dell.com/la

• 

 (Latin American and 

Caribbean countries)

www.dell.ca

• 

 (Canada only)

You can access Dell Support through the 

following websites and e‑mail addresses:

Dell Support websites

support.dell.com

• 

support.jp.dell.com

• 

 (Japan only)

support.euro.dell.com

• 

 (Europe only)

Dell Support e-mail addresses

[email protected]

• 

[email protected]

• 

 

[email protected]

• 

 (Latin America and 

Caribbean countries only)

[email protected]

• 

 (Asian/Pacific 

countries only)

Dell Marketing and Sales e-mail 
addresses

[email protected]

• 

 (Asian/Pacific 

countries only)

[email protected]

• 

 (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com

• 

Log in as user: 

anonymous

, and use your 

e‑mail address as your password.

Summary of Contents for IInspiron 560s

Page 1: ...SETUP GUIDE INSPIRON ...

Page 2: ......

Page 3: ...SETUP GUIDE Regulatory model DCSLE INSPIRON ...

Page 4: ...URS IS HERE Inspiron Solution Station and DellConnect are trademarks of Dell Inc Intel Celeron and Pentium are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu...

Page 5: ...ecovery Media Recommended 13 Connect to the Internet Optional 14 Using Your Inspiron Desktop 18 Front View Features 18 Back View Features 20 Back Panel Connectors 22 Software Features 24 Dell Dock 25 Dell DataSafe Online Backup 26 Solving Problems 27 Beep Codes 27 Network Problems 28 Power Problems 29 Memory Problems 31 Lockups and Software Problems 32 Using Support Tools 34 Dell Support Center 34...

Page 6: ...stomer Service 51 DellConnect 51 Online Services 52 Automated Order Status Service 53 Product Information 53 Returning Items for Repair Under Warranty or for Credit 54 Before You Call 55 Contacting Dell 56 Finding More Information and Resources 58 Basic Specifications 60 Appendix 64 Macrovision Product Notice 64 Information for NOM or Official Mexican Standard Only for Mexico 65 Index 66 ...

Page 7: ...ting Up Your Computer When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should nev...

Page 8: ...ron Desktop Extend the Rear Stabilizing Feet With the computer sitting in an upright position carefully lift the rear of the computer and rotate the stabilizing feet outwards The extended feet ensure maximum system stability ...

Page 9: ...7 Setting Up Your Inspiron Desktop Connect the Keyboard and Mouse Connect the USB keyboard and mouse to the USB connectors on the back panel of your computer ...

Page 10: ...aphics card You can purchase the HDMI to DVI adapter and additional HDMI or DVI cables at www dell com Use the appropriate cable based on the connectors available on your computer and display Refer to the following table to identify the connectors on your computer and display NOTE When connecting to a single display connect the display to ONLY ONE of the connectors on your computer ...

Page 11: ...9 Setting Up Your Inspiron Desktop Connection Type Computer Cable Display VGA to VGA VGA cable DVI to DVI DVI cable HDMI to HDMI HDMI cable HDMI to DVI HDMI to DVI adapter DVI cable ...

Page 12: ... Ethernet cable to connect to the network connector RJ45 connector Connect the telephone cable only to the modem connector RJ11 connector and not to the network connector RJ45 connector To connect your computer to a network or a broadband device connect one end of the network cable to the network port or the broadband device Connect the other end of the network cable to the network connector RJ45 ...

Page 13: ...r Cable CAUTION To help avoid damaging your computer ensure that the voltage selector switch is set for the voltage that most closely matches the AC power available in your location To locate the voltage selector switch see Back View Features on page 20 ...

Page 14: ...12 Setting Up Your Inspiron Desktop Press the Power Button ...

Page 15: ... procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE For optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your com...

Page 16: ...are drivers or other system settings have left the computer in an undesirable operating state You will require the following to create the system recovery media Dell DataSafe Local Backup USB key with a minimum capacity of 8 GB or DVD R DVD R Blu ray Disc NOTE Dell DataSafe Local Backup does not support rewritable discs To create a system recovery media Ensure that the computer is turned on 1 Inse...

Page 17: ...ase one at www dell com Setting Up a Wired Connection If you are using a dial up connection connect the telephone cable to the optional modem and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions To complete setting up your wired Internet connection f...

Page 18: ...and close any open files and exit any 1 open programs Click 2 Start Control Panel In the search box type 3 network and then click Network and Sharing Center Connect to a network Follow the instructions on the screen to 4 complete the setup Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the...

Page 19: ...ose or contact your ISP Follow the instructions on the screen and 4 use the setup information provided by your ISP to complete the setup Windows 7 Save and close any open files and exit any 1 open programs Click 2 Start Control Panel In the search box type 3 network and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet wind...

Page 20: ...6 1 2 1 FlexBay drive eject button Opens the FlexBay cover when pressed 2 FlexBay slot Can support an optional Media Card Reader or an additional hard drive 3 Power button Turns the computer on or off when pressed The light in the center of this button indicates the power state NOTE For information on power problems see Power Problems on page 29 INSPIRON ...

Page 21: ...ght Turns on when the computer reads or writes data A blinking white light indicates hard drive activity CAUTION To avoid loss of data never turn off the computer while the hard drive activity light is blinking 8 Optical drive Plays or records CDs DVDs and Blu ray Discs optional Ensure that the side with print or writing is facing upward when placing the disc on the optical drive tray 9 Optical dr...

Page 22: ...20 Using Your Inspiron Desktop Back View Features 5 4 7 6 3 2 1 ...

Page 23: ... of your computer 3 Power connector Connects to the power cable Appearance of this connector may vary 4 Voltage selector switch Allows to select the voltage rating appropriate for your region 5 Power supply light Indicates power availability on the power supply unit NOTE The power supply light may not be available on all computers 6 Expansion card slots Provide access to connectors on any installe...

Page 24: ...22 Using Your Inspiron Desktop Back Panel Connectors 4 3 2 1 5 6 7 8 10 9 11 ...

Page 25: ... L R surround connector Connects to side L R surround speakers 7 Microphone connector Connects to a microphone for voice or to an audio cable for audio input 8 Front L R line out connector Connects to front L R speakers 9 Line in connector Connects to recording or playback devices such as a microphone cassette player CD player or VCR 10 Center subwoofer connector Connects to a center speaker or su...

Page 26: ...r computer After connecting to the Internet you can access websites setup an e mail account and upload or download files Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs listen to music and radio stations You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications...

Page 27: ...ht click the Dock click 1 Add Category The Add Edit Category window appears Enter a title for the category in the 2 Title field Select an icon for the category from the 3 Select an image box Click 4 Save Add an Icon Drag and drop the icon to the Dock or a category Remove a Category or Icon Right click the category or icon on the Dock 1 and click Delete shortcut or Delete category Follow the instru...

Page 28: ...e is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information go to delldatasafe com To schedule backups Double click the Dell DataSafe Online 1 icon on the taskbar Follow the instructions that ap...

Page 29: ...ems This series of beeps called a beep code identifies a problem Write down the beep code and contact Dell see Contacting Dell on page 56 Beep Code Possible Problem One Possible system board failure BIOS ROM checksum failure Two No RAM detected NOTE If you installed or replaced the memory module ensure that the memory module is seated properly Three Possible system board failure Chipset error Four...

Page 30: ... integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status Off A good connection exists between a 10 Mbps network and the computer or the computer is not detecting a physical connection to the network If your network connection is not working contact your network administrator Solid green A good connection exists betw...

Page 31: ...r strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the power supply light on the back of the computer is on If the light is off there may be a possible problem with the power supply or the power cable If the problem persists contact Dell see Contacting Dell on pa...

Page 32: ...ntacting Dell on page 56 If the power light is blinking amber There may be a problem with the system board For assistance contact Dell see Contacting Dell on page 56 If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are Power keyboard and mouse extension ca...

Page 33: ...the Service Manual at support dell com manuals If the problem persists contact Dell see Contacting Dell on page 56 If you experience other memory problems Ensure that you are following the memory installation guidelines see the Service Manual at support dell com manuals Check if the memory module is compatible with your computer Your computer supports DDR3 memory For more information about the typ...

Page 34: ...es installation instructions in its documentation or on CD If the computer stops responding or a solid blue screen appears CAUTION You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then rest...

Page 35: ...canning program to check the hard drive or CDs Save and close any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements n...

Page 36: ...to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Solution Station and Online Scan with PC CheckUp About Your System System Documentation Warranty Inform...

Page 37: ...an issue or error it may display a system message that will help you identify the cause and action needed to resolve the issue NOTE If the message you received is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared Alternatively you could see the Dell Technology Guide available on your hard drive or at...

Page 38: ...ontact Dell for assistance see Contacting Dell on page 56 Keyboard failure Replace keyboard or check the cable for loose connection No boot device available No bootable partition on hard drive the hard drive cable is loose or no bootable device exists If the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device...

Page 39: ...ay or may not indicate a potential hard drive problem S M A R T error possible hard drive failure Contact Dell for assistance see Contacting Dell on page 56 Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter ...

Page 40: ...s active Press F2 during POST Power On Self Test to enter the System Setup BIOS utility Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell see Contacting Dell o...

Page 41: ... b the following message is displayed No problems have been found with this system so far Do you want to run the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended If you are experiencing memory issues c press y otherwise press n The following message is displayed Booting Dell Diagnostic Utility Partition Press any key to continue Press any key to go...

Page 42: ...ose An Option window To exit the Dell Diagnostics and restart the 7 computer click Exit Starting Dell Diagnostics From the Drivers and Utilities Disc NOTE The Drivers and Utilities disc may not ship with your computer Insert the 1 Drivers and Utilities disc Shut down and restart the computer 2 When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo ...

Page 43: ...a problem during a test 8 a message with the error code and a description of the problem will appear on your screen Write down the error code and problem description and contact Dell see Contacting Dell on page 56 NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell When the tests complete close th...

Page 44: ...he first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the factory image on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating...

Page 45: ...es to your computer are completely reversible CAUTION Make regular backups of your data files System Restore does not monitor your data files or recover them Starting System Restore Click 1 Start In the search box type 2 System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to c...

Page 46: ... any programs or drivers installed after you received your computer Prepare backup media of applications you need to install on your computer before using Dell DataSafe Local Backup Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem CAUTION Although Dell Datasafe Local Backup is designed to preserve the data files on your computer it is recommended ...

Page 47: ...puter and remove any newly added internal hardware NOTE Do not disconnect the AC adapter Turn on your computer 3 When the DELL 4 logo appears press F8 several times to access the Advanced Boot Options window NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again Select 5 Repair Your Com...

Page 48: ...e taskbar Click 2 Upgrade Now Follow the instructions on the screen to 3 complete the upgrade System Recovery Media CAUTION Although the system recovery media is designed to preserve the data files on your computer it is recommended that you backup your data files before using the system recovery media You can use the system recovery media created using Dell DataSafe Local Backup to return your ha...

Page 49: ...instructions on the screen to 4 complete the recovery process Dell Factory Image Restore CAUTION Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating syste...

Page 50: ...ocuments spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Dell Factory Image Restore Starting Dell Factory Image Restore Turn on the computer 1 When the DELL 2 logo appears press F8 several times to access the Advanced Boot Options window NOTE If you wait too long and the operating system logo appears continue to wait until you see the Mic...

Page 51: ...ell Factory Image Restore Click 7 Next The Confirm Data Deletion screen appears NOTE If you do not want to proceed with Dell Factory Image Restore click Cancel Select the check box to confirm that you 8 want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A me...

Page 52: ...upport online If the preceding steps have not resolved the 5 problem contact Dell see Contacting Dell on page 56 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Serv...

Page 53: ...To contact Dell s support service see Before You Call on page 55 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support...

Page 54: ...nd e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countri...

Page 55: ... with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 56 Product Information If you need information about additional products available from Dell or if you would like to place an order visit www dell com For the t...

Page 56: ...ne number to call your region see Contacting Dell on page 56 Include a copy of the invoice and a letter 2 describing the reason for the return Include a copy of the Diagnostics Checklist see 3 Diagnostic Checklist on page 55 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 38 Include any accessories that belong with the 4 i...

Page 57: ...omputer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag and Express Service Code located on a label on the top of the computer Return Material Authorization Num...

Page 58: ...DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer ...

Page 59: ...57 Getting Help ...

Page 60: ...page 35 find more information about the Microsoft Windows operating system and features support dell com upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual at support dell com manuals NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return policies...

Page 61: ...ance find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support the bottom of your computer the Dell Support Center To launch the Dell Support Center click the icon in the task bar find drivers and downloads readme files access technical support and product help check on your order status for new purchases f...

Page 62: ...g the configuration of your computer click Start Help and Support and select the option to view information about your computer Basic Specifications Computer Model Dell Inspiron 560s Processor Types Intel Celeron Intel Pentium Dual Core Intel Core 2 Duo Intel Core2 Quad Drives Externally accessible one 5 25 inch bay for SATA DVD ROM SATA DVD RW Super Multi Drive or Blu ray Disc combo drive one 3 5...

Page 63: ... type DDR3 DIMM non ECC memory only Minimum 1 GB Maximum 8 GB NOTE For instructions on upgrading memory see the Service Manual at support dell com manuals Video Integrated Intel GMA X4500 Discrete PCI Express x16 card optional Audio Type integrated 7 1 channel High Definition Audio Physical Height 377 9 mm 14 88 inches Width 106 mm 4 16 inches Depth 426 1 mm 16 77 inches Weight starting at 7 3 kg ...

Page 64: ...rs Audio front panel headphone and microphone connectors back panel six connectors for 7 1 channel support Video one 15 hole VGA connector and one 19 pin HDMI connector Communications Wireless optional PCI Express Wi Fi card supporting 802 11a b g n Modem optional PCI modem Power Wattage 250 W Voltage 115 230 VAC Coin cell battery CR2032 lithium ...

Page 65: ...ironment Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with hard drive in head parked position and a 2 ms half sine pulse Operating 40G for 2 ms with a change in velocity of 20 in s 51 cm s Non Operating 50G for 26 ms with a change in velocity of 320 in s 813 cm s Altitude maximum Operating 15 2 to 3 048 m...

Page 66: ...nd other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited INSPIRON ...

Page 67: ...exican Standard NOM Importer Dell México S A de C V Paseo de la Reforma 2620 11 Col Lomas Altas 11950 México D F Regulatory model number Voltage Frequency Electricity consumption DCSLE 115 230 VAC 50 60 Hz 6 0 3 0 A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulato...

Page 68: ...56 customer service 51 D DellConnect 51 Dell DataSafe Online Backup 26 Dell Diagnostics 38 Dell Factory Image Restore 47 Diagnostic Checklist 55 drivers and downloads 59 E eject button 18 19 e mail addresses for technical support 52 F front view connectors 18 FTP login anonymous 52 H hard drive type 60 hard drive activity light 19 Index INSPIRON ...

Page 69: ...ection 15 ISP Internet Service Provider 15 M memory problems solving 31 memory support 61 N network connection fixing 28 network connector location 23 O order status 53 P power button 18 power problems solving 29 problems solving 27 processor 60 products information and purchasing 53 R restoring factory image 47 ...

Page 70: ...pecifications 60 support e mail addresses 52 support sites worldwide 52 System Messages 35 System Restore 43 T technical support 51 temperature operating and storage ranges 63 U USB 2 0 back connectors 23 front connectors 19 W warranty returns 54 Windows Program Compatibility Wizard 32 wireless network connection 28 ...

Page 71: ......

Page 72: ...0C9NR5A00 Printed in the U S A www dell com support dell com ...

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