Dell HBA350i MX User Manual Download Page 5 | Manualshive

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Chapter 9: Getting help...............................................................................................................43

Recycling or End-of-Life service information.............................................................................................................43
Contacting Dell...................................................................................................................................................................43
Receiving automated support with SupportAssist ...................................................................................................43

Chapter 10: Troubleshooting....................................................................................................... 45

Known issues......................................................................................................................................................................45

VendorID and ProductID for external tape drives............................................................................................... 45
VendorID and ProductID for internal tape drives................................................................................................ 45
System reserved partition after Windows installation........................................................................................45
Device settings in HII shows PCIe slot information ........................................................................................... 45
Intermittent RSODs appears when a faulty drive is connected to HBA .......................................................45
Selecting drive for operating system installation in legacy mode....................................................................46
Adapter configuration change message................................................................................................................ 46
Incompatible firmware image when incorrect payload is used......................................................................... 46
Additional disks displayed in the command line interface..................................................................................46
Intended branding information of the Dell HBA350i Adapter not displayed ................................................ 46
Firmware upgrade or downgrade from DUP is not supported on Ubuntu.....................................................47

Chapter 11: Documentation resources..........................................................................................48

Contents

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Summary of Contents for HBA350i MX

Page 1: ...ell Technologies Host Bus Adapter User s Guide HBA355e Adapter HBA355i Front HBA355i Adapter HBA350i MX and HBA350i Adapter Part Number UCSA 1100 UCSA 1111 UCSF 1100 and UCSN 1100 September 2021 Rev A02 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...5e Adapter 12 Port support matrix for dual path on the ME484 enclosure 12 External tape drive support for Dell HBA355e Adapter 13 Internal tape drive support for Dell HBA355i Adapter and Dell HBA350i Adapter 13 Chapter 2 Applications supported by Dell HBA355i Adapter Dell HBA355i Front Dell HBA355e Adapter Dell HBA350i MX and Dell HBA350i Adapter 14 Human Interface Infrastructure Configuration Uti...

Page 4: ... Dell HBA355e Adapter Dell HBA350i MX and Dell HBA350i Adapter while newly installing the Windows Server 2016 or later 34 Install Dell HBA355i Adapter Dell HBA355i Front Dell HBA355e Adapter Dell HBA350i MX and Dell HBA350i Adapter driver on which the Windows Server 2016 is already installed or later 35 Update Dell HBA355i Adapter Dell HBA355i Front Dell HBA355e Adapter Dell HBA350i MX and Dell HB...

Page 5: ... Device settings in HII shows PCIe slot information 45 Intermittent RSODs appears when a faulty drive is connected to HBA 45 Selecting drive for operating system installation in legacy mode 46 Adapter configuration change message 46 Incompatible firmware image when incorrect payload is used 46 Additional disks displayed in the command line interface 46 Intended branding information of the Dell HBA...

Page 6: ...e drives LTO6 7 8 NOTE For the safety regulatory and ergonomic information that is associated with these devices and for more information about the Integrated Dell Remote Access Controller iDRAC or Lifecycle Controller LC remote management see your platform documentation Topics Dell HBA355i Adapter Dell HBA355i Front Dell HBA355e Adapter Dell HBA350i MX Dell HBA350i Adapter Dell HBA355i Adapter De...

Page 7: ...port A 4 Secondary SAS connector port B Dell HBA355i Front Figure 2 Dell HBA355i Front 1 Primary SAS connector port A 2 Power connector 3 Heatsink 4 PCIe connector 5 Secondary SAS connector port B Dell HBA355i Adapter Dell HBA355i Front Dell HBA355e Adapter Dell HBA350i MX and Dell HBA350i Adapter 7 ...

Page 8: ...ts port 0 port 1 port 2 and port 3 2 PCIe connector 3 Heatsink Dell HBA350i MX Figure 4 Features of Dell HBA350i MX 1 Heatsink 2 PCIe connector 3 SAS connector port A 8 Dell HBA355i Adapter Dell HBA355i Front Dell HBA355e Adapter Dell HBA350i MX and Dell HBA350i Adapter ...

Page 9: ... Adapter and Dell HBA355i Front Dell HBA355e Adapter Dell HBA350i MX Dell HBA350i Adapter Processor LSI Fusion MPT 12 G SAS PCIe Secure SAS3816 LSI Fusion MPT 12 G SAS PCIe Secure SAS3816 LSI Fusion MPT 12 G SAS PCIe Secure SAS3808 LSI Fusion MPT 12 G SAS PCIe Secure SAS3816 Drive types SAS SATA tape drives SAS tape drives SAS SATA SAS SATA tape drives Non RAID Yes Yes Yes Yes Boot support Yes No ...

Page 10: ...750XA PowerEdge R450 PowerEdge R650XS PowerEdge R750XS PowerEdge T550 PowerEdge R350 PowerEdge R750 PowerEdge R550 PowerEdge systems supported by Dell HBA355e Adapter The following PowerEdge systems support the Dell HBA355e Adapter controller PowerEdge R6515 PowerEdge R7515 PowerEdge R6525 PowerEdge R7525 PowerEdge R640 PowerEdge R740 PowerEdge R740XD PowerEdge T640 PowerEdge R440 PowerEdge R540 P...

Page 11: ...umentation at www dell com operatingsystemmanuals For specific operating system service pack requirements see the Drivers and Downloads section at www dell com manuals MD1400 and MD1420 enclosure support for Dell HBA355e Adapter Dell HBA355e Adapter supports external enclosures MD1420 and MD1400 The MD enclosure topology rules for Dell HBA355e Adapter are The maximum number of enclosures supported...

Page 12: ... dual path configurations on the same Dell HBA355e Adapter card is not supported When using two enclosures together the two must be either MD14xx or ME484 Mixing of these two types of enclosures is not supported Also mixing tape drives and MDxx or ME484 enclosures on the same controller is not supported Only one enclosure is supported per port Loop back connections of enclosures are not supported ...

Page 13: ...l tape drive topology rules for Dell HBA355e Adapter are A maximum of four tape drives are supported if external LT06 7 8 are connected Each port supports a maximum of one tape drive Multipath configurations are not supported Mixing of tape drives with ME ME484 or MD MD1420 or MD1400 enclosures on the same controller is not supported Internal tape drive support for Dell HBA355i Adapter and Dell HB...

Page 14: ...nfiguration utility Dell OpenManage Storage Management Dell OpenManage Storage Management enables you to perform controller and enclosure functions for all supported RAID or Non RAID controllers and enclosures from a single graphical or command line interface For more information see the Dell OpenManage Storage Management User s Guide at www dell com openmanagemanuals The Integrated Dell Remote Ac...

Page 15: ...r Physical Disk Management View Physical Disk Properties select the physical disk to determine whether it has multiple paths For more information see Device properties Dell HBA multipathing using Windows About this task To enable Multipath I O MPIO for Windows Server 2016 and Windows Server 2019 Steps 1 Open the Server Manager 2 Under Manage select Add Roles and Features 3 Follow the steps in the ...

Page 16: ...ect Advanced properties Redundant path Present Dell HBA multipathing using Linux For information about configuring Dell HBA multipathing using Linux see the Linux administration documentation Use the Multipath l commands to display path information Dell HBA multipathing using VMware ESXi by default provides the VMware Native Multipathing Plug In NMP which automatically maps paths and manages drive...

Page 17: ...ning the initial firmware code from immutable Internal Boot ROM IBR and this process authenticates and builds a chain of trust with succeeding software using this root of trust Non RAID drives Dell HBA355i Adapter Dell HBA355i Front Dell HBA355e Adapter Dell HBA350i MX and Dell HBA350i Adapter support non RAID drives The drives that are connected to the controller are individual disks that cannot ...

Page 18: ... Adapter LED state LED status Off None of the external devices are connected Green When enclosures are connected and all the x4 lanes are linked up Amber When a device is connected and not all the x4 lanes are linked up NOTE Tape drives have only x1 lanes and the default LED color will be Amber when they are connected This is an expected behavior 18 Features of Dell HBA355i Adapter Dell HBA355i Fr...

Page 19: ...safety instructions that are shipped with your product CAUTION To ensure proper operation and cooling all system bays and fans must be always populated with a component or a blank NOTE It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system NOTE While replacing the hot swappable PSU after next server boot the new PSU automatically ...

Page 20: ...nside your system Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Remove the system cover 3 Locate the HBA355i Adapter in the expansion riser on the system board CAUTION To prevent damage to the card hold the card by its edges only 4 Unfasten and lift the riser from the system board Remove the Dell HBA355i card f...

Page 21: ...ays use a static mat and static strap while working on components in the interior of the system 2 Remove the system cover 3 Connect the SAS data cable connectors to the card NOTE Ensure that you connect the cable according to the connector labels on the cable The cable does not function properly if reversed 4 Align the card edge connector with the connector on the system board CAUTION To prevent d...

Page 22: ...slide the carrier away from the backplane disconnecting the controller from the backplane NOTE For systems configured with HBA355i Front in an upside down orientation you must uninstall all the drives from the backplane before uninstalling the backplane along with the controller There is not enough clearance to uninstall the controller otherwise 5 Disconnect the SAS cables that are connected to th...

Page 23: ...hat are shipped with your product Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Connect the SAS data cable connectors to the card NOTE Ensure that you connect the cable according to the connector labels on the cable The cable does not function properly if reversed 4 Align the card edge connector with ...

Page 24: ...ead and follow the safety instructions that are shipped with your product NOTE It is recommended that you always use a static mat and static strap while working on components inside the system You have read and complied with the safety guidelines listed in Safety instructions You have completed the procedures in Before working inside your system Steps 1 Turn off the system including any attached p...

Page 25: ...your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product You have read and complied with the safety guidelines listed in Safety instructions You have completed the procedures in Before working inside y...

Page 26: ...se SAS cables to connect the external tape device or enclosure to the adapter 11 Install the system cover 12 Reconnect the power cables and network cables and then turn on the system Figure 11 Install the HBA355e Adapter Connect Dell HBA355e Adapter to the storage enclosure About this task Perform the following steps to connect HBA355e Adapter to the hard drives in storage enclosures Steps 1 Set u...

Page 27: ...dapter with MD1420 and MD1400 enclosures Figure 13 Dual path configuration Cabling of HBA355e Adapter with ME484 enclosures Figure 14 Multipath configuration Cabling HBA355e Adapter with MD1420 and MD1400 enclosures Installation and removal of cards 27 ...

Page 28: ...lushed to the disk before the controller is removed NOTE It is recommended that you always use a static mat and static strap while working on components inside the system 2 Remove the system cover 3 Locate the HBA card on the system board 4 Pull up the release lever on the controller and lift the card to remove it from the connector on the system board 5 Disconnect the SAS cables that are connecte...

Page 29: ...50i MX card connector with the connector on the system board NOTE To prevent damage to the card you must hold the card by its edges only 4 Press the HBA card onto the connector until it is firmly seated 5 Press the release latch to secure the card to the sled 6 Connect the SAS cable connectors to the card NOTE Ensure that you connect the cable according to the connector labels on the cable If reve...

Page 30: ...f the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Remove the system cover 3 Locate the HBA350i Adapter in the expansion riser on the system board CAUTION To prevent damage to the card hold the card by its edges only 4 Unfasten and lift the riser from the system board Remove the HBA350i Adapter from the system 5 Disconnect the SAS...

Page 31: ... the system from the electrical outlet NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 2 Remove the system cover 3 Connect the SAS data cable connectors to the card NOTE Ensure that you connect the cable according to the connector labels on the cable The cable does not function properly if reversed 4 Align the card ...

Page 32: ...Figure 19 Install the Dell HBA350i Adapter 32 Installation and removal of cards ...

Page 33: ...o include the drivers Updating existing drivers Use this method if the operating system and the HBA controllers are already installed and you want to update to the latest drivers Topics Creating the device driver media Windows driver installation Linux driver installation Load the driver while installing an operating system Creating the device driver media Use one of the following two methods to c...

Page 34: ...l the Windows driver for Dell HBA355i Adapter Dell HBA355e Adapter Dell HBA350i MX and Dell HBA350i Adapter you must first create a device driver media Read the Microsoft Getting Started document that shipped with your operating system Ensure that your system has the latest BIOS firmware and driver updates If required download the latest BIOS firmware and driver updates from www dell com support h...

Page 35: ...ter Prerequisites NOTE Close all applications on your system before you update the driver Steps 1 Insert the media containing the driver 2 Select Start Settings Control Panel System The System Properties screen is displayed NOTE The path to System might vary depending on the operating system family 3 Click the Hardware tab 4 Click Device Manager The Device Manager screen is displayed NOTE The path...

Page 36: ... message will be displayed in the log RedHat does not provide a mechanism to sign external drivers for RHEL Install or update a RPM driver package using the KMOD support Prerequisites NOTE This procedure is applicable for Red Hat Enterprise Linux 7 x and higher About this task Perform the following steps to install the RPM package with KMOD support Steps 1 Uncompress the gzipped tarball driver rel...

Page 37: ...In the Installation screen press E 4 Perform the following operation If the operating system is Red Hat Enterprise Linux 7 or Red Hat Enterprise Linux 8 the CLI displays the syntax vmlinuz Enter inst dd For example when you are prompted with the command vmlinuz intrd initrd img inst stage2 hd LABEL RHEL 7 0 x20x86_64 quiet inst dd If the operating system is SLES 15 the CLI displays the syntax linu...

Page 38: ...II configuration utility Steps 1 To view System Setup power on the system press F2 and click System Setup Main Menu The System Setup Main Menu screen details are described as follows Table 6 System setup menu Option Description System BIOS Configure BIOS settings iDRAC Settings Configure iDRAC settings The iDRAC settings utility is an interface that is used to set up and configure the iDRAC parame...

Page 39: ...ration utility click Dell HBA355i Front Configuration Utility The following list of configuration options is displayed Controller Properties Refresh Topology Device Properties Controller management Controller management allows you to configure manage and view the controller properties NOTE Follow the procedure explained in this section for all the cards by selecting the respective card name View t...

Page 40: ...rties allows you to view the properties of the device Steps 1 To view the Device Properties screen power on the system press F2 and click System Setup Main Menu Device Settings Dell HBA355i Front Configuration Utility Device Properties Logical Enclosure Bay ID 1 Enclosure Level 1 Table 8 Logical Enclosure Bay ID 1 Enclosure Level 1 properties Option Description Enclosure logical ID Logical ID of t...

Page 41: ...t SAS address SAS address of the drive Negotiated logical link rate Negotiated logical link rate of the device Negotiated physical link rate Negotiated physical link rate of the device Maximum drive rate Maximum possible drive rate Write cache You can either enable or disable the Write Cache Locate LED You can either select On or Off the locate LED Legacy OpROM boot device You can either select Ye...

Page 42: ...UP a For Window iDRAC update download Windows executable file b For Linux update download bin file NOTE For VMware firmware should be updated through iDRAC or the PERC CLI utility 4 Install the DUP a For Windows run the executable in Windows environment b For Linux run bin file in Linux environment c For iDRAC navigate to system iDRAC Maintenance System Update upload Windows executable and then in...

Page 43: ...vice Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical ...

Page 44: ...used by Dell EMC Technical Support to troubleshoot the issue Proactive contact A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue The available benefits vary depending on the Dell EMC Service entitlement purchased for your device For more information about SupportAssist go to www dell com supportassist 44 Getting help ...

Page 45: ...i Adapter or Dell HBA350i Adapter the VendorID is displayed as DP and ProductID is displayed as BP15G in all management interfaces Applies to HBA355i Adapter and HBA350i Adapter System reserved partition after Windows installation Description After the Windows operating system is installed a system reserved partition may be created other than the drive you have selected Applies to Dell HBA355i Ada...

Page 46: ...on If you have selected an incorrect firmware payload using the PERC CLI to update the controller firmware the controller is updated with an incompatible firmware image without any notification Cause Incorrect firmware payload is selected Solution Select the correct firmware and run the firmware update again Applies to Dell HBA355i Adapter Dell HBA355e Adapter and Dell HBA350i MX Additional disks ...

Page 47: ...supported on Ubuntu Solution Perform the firmware upgrade or downgrade using PERC CLI command perccli cx download file HBAxxxx bin where x is controller number Applies to Dell HBA355i Adapter Dell HBA355e Adapter Dell HBA350i Adapter Dell HBA355i Front and Dell HBA350i MX Troubleshooting 47 ...

Page 48: ...ion Guide included with your rail solution For information about setting up your system see the Getting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For informati...

Page 49: ...tting up using and troubleshooting OpenManage see the Dell OpenManage Server Administrator User s Guide www dell com openmanagemanuals OpenManage Server Administrator For information about installing and using Dell SupportAssist see the Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the ...

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