Dell G7 15 7500 Service Manual Download | Manualshive

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Table 22. BIST outcome

LCD-BIST

The LCD that flashes White, Red, Green, and Blue shows that the display is working fine and there is no fault with the LCD panel.

Flashing BIOS (USB key)

Steps

1. Follow the procedure from step 1 to step 7 in "

Flashing the BIOS

" to download the latest BIOS setup program file.

2. Create a bootable USB drive. For more information see the knowledge base article

www.dell.com/support

3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press

F12

when the Dell logo is displayed on the screen.

6. Boot to the USB drive from the

One Time Boot Menu

.

7. Type the BIOS setup program filename and press

Enter

.

8. The

BIOS Update Utility

appears. Follow the instructions on the screen to complete the BIOS update.

Flashing the BIOS

About this task

You may need to flash (update) the BIOS when an update is available or when you replace the system board.

Follow these steps to flash the BIOS:

Steps

1. Turn on your computer.
2. Go to

www.dell.com/support

.

3. Click

Product support

, enter the Service Tag of your computer, and then click

Submit

.

NOTE:

If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

4. Click

Drivers & downloads

>

Find it myself

.

5. Select the operating system installed on your computer.
6. Scroll down the page and expand

BIOS

.

7. Click

Download

to download the latest version of the BIOS for your computer.

8. After the download is complete, navigate to the folder where you saved the BIOS update file.
9. Double-click the BIOS update file icon and follow the instructions on the screen.

Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple
options for recovering Windows operating system on your Dell PC. For more information. see

Dell Windows Backup Media and Recovery

.

WiFi power cycle

About this task

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The
following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE:

Some ISPs (Internet Service Providers) provide a modem/router combo device.

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Summary of Contents for G7 15 7500

Page 1: ...Dell G7 15 7500 Service Manual Regulatory Model P100F Regulatory Type P100F001 June 2020 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...nstalling the coin cell battery 18 Rear cover 19 Removing the rear cover 19 Installing the rear cover 20 Rear cover bracket 21 Removing the rear cover bracket 21 Installing the rear cover bracket 22 Display assembly 23 Removing the display assembly 23 Installing the display assembly 26 Wireless card 28 Removing the wireless card 28 Installing the wireless card 29 Solid state drive 31 Removing the ...

Page 4: ...ng the heat sink 49 G key 51 Removing the G key 51 Installing the G key 52 System board 53 Removing the system board 53 Installing the system board 54 Speakers 57 Removing the speakers 57 Installing the speakers 58 Touchpad 58 Removing the touchpad 58 Installing the touchpad 59 Keyboard 61 Removing the keyboard 61 Folding the keyboard cable 62 Installing the keyboard 63 Palmrest 65 Removing the pa...

Page 5: ...ystem passwords 81 Chapter 5 Troubleshooting 82 SupportAssist diagnostics 82 System diagnostic lights 82 Built in self test BIST 83 System board built in self test M BIST 84 Display panel power rail built in self test L BIST 84 Display panel built in self test LCD BIST 85 Outcome 85 Flashing BIOS USB key 86 Flashing the BIOS 86 Backup media and recovery options 86 WiFi power cycle 86 Flea power re...

Page 6: ...com regulatory_compliance NOTE Disconnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid damaging the components and card...

Page 7: ...workbench pads When unpacking a static sensitive component from its shipping carton do not remove the component from the anti static packing material until you are ready to install the component Before unwrapping the anti static packaging ensure that you discharge static electricity from your body Before transporting a static sensitive component place it in an anti static container or packaging ES...

Page 8: ...turned to Dell it is critical to place these parts in anti static bags for safe transport ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti static mat at all times when servicing Dell products In addition it is critical that technicians keep sensitive parts separate from all insulator parts while perf...

Page 9: ...ached to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image 2280 solid state drive thermal bracket Solid state drive and system board M2x4 2 2230 solid state drive thermal bracket System board M2x4 1 2230 solid state drive System board M2x4 1 Base cover Palm rest and keyboard assem...

Page 10: ...yboard assembly M1 2x2 5 41 Power adapter port Palm rest and keyboard assembly M2x2 5 1 Power button board Palm rest and keyboard assembly M2x2 5 2 Rear cover bracket System board M2x5 4 Rear cover System board M2x4 3 Rear cover System board M1 6x4 2 Speakers Palm rest and keyboard assembly M2x2 4 System board Palm rest and keyboard assembly M2x2 5 5 Touchpad bracket Palm rest and keyboard assembl...

Page 11: ...isites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure Removing and installing components 11 ...

Page 12: ...er to the palm rest and keyboard assembly CAUTION Do not pull on or pry the base cover at the side where the hinges are located doing so may damage the base cover NOTE Loosening the two captive screws on the base cover creates a gap which can be used to pry and lift the base cover off the palm rest and keyboard assembly 12 Removing and installing components ...

Page 13: ...our computer 4 Disconnect the battery cable from the system board 5 Turn your computer over and press the power button for 15 seconds to drain the flea power Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the base cover and provide a vis...

Page 14: ...Steps 1 Connect the battery cable to the system board if the battery had been previously disconnected 14 Removing and installing components ...

Page 15: ...not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If the battery...

Page 16: ...the battery to the palm rest and keyboard assembly 4 Lift the battery off the palm rest and keyboard assembly Installing the battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure 16 R...

Page 17: ...low the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisites CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the base cover ...

Page 18: ... cell battery off the palm rest and keyboard assembly Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 18 Removing and installing components ...

Page 19: ...em board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Rear cover Removing the rear cover Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the rear cover and provides a visual representation of the removal procedure Removing and install...

Page 20: ...ay from the system board and lift it off the palm rest and keyboard assembly Installing the rear cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the rear cover and provides a visual representation of the installation procedure 20 Removing and installing comp...

Page 21: ...e the rear cover to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Rear cover bracket Removing the rear cover bracket Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the rear cover About this task The following image indicates the location of the rear cover bracket and pr...

Page 22: ...nstalling the rear cover bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the rear cover bracket and provides a visual representation of the installation procedure 22 Removing and installing components ...

Page 23: ...3 Follow the procedure in After working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the rear cover 4 Remove the rear cover bracket About this task The following images indicate the location of the display assembly and provide a visual representation of the removal pr...

Page 24: ...24 Removing and installing components ...

Page 25: ...ip the computer over 4 Remove the eight screws M2 5x5 that secure the display assembly hinges to the palm rest and keyboard assembly 5 Lift the hinges from the palm rest and keyboard assembly 6 Slide the display assembly from the palm rest and keyboard assembly 7 After performing all the above steps you are left with the display assembly Removing and installing components 25 ...

Page 26: ...component remove the existing component before performing the installation procedure About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure 26 Removing and installing components ...

Page 27: ...Removing and installing components 27 ...

Page 28: ... keyboard assembly 5 Replace the screw M2x4 that secures the display cable to the system board 6 Connect the display cable to the connector on the system board and close the latch to secure the cable Next steps 1 Install the rear cover bracket 2 Install the rear cover 3 Install the base cover 4 Follow the procedure in After working inside your computer Wireless card Removing the wireless card Prer...

Page 29: ...4 Slide and remove the wireless card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure Removing and installing components 29...

Page 30: ...d by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 3 Align the screw hole of the wireless card bracket with the screw hole on the system board 4 Replace the screw M2x4 that secures the wireless card bracket to the wireless card and the system board Next steps 1 Install the base cover 2 F...

Page 31: ...indicates the location of the M 2 2230 solid state drive and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x4 that secures the solid state drive thermal bracket to the system board 2 Flip the solid state drive thermal bracket to access the solid state drive NOTE If you want to replace the system board do not leave the solid state thermal bracket on the system...

Page 32: ... M 2 2280 solid state drive The following image indicates the location of the M 2 2230 solid state drive and provides a visual representation of the installation procedure Steps 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide the solid state drive into the solid state drive slot 3 Replace the screw M2x4 that secures the solid state drive to the system ...

Page 33: ... 2 2280 solid state drive The following image indicates the location of the M 2 2280 solid state drive and provides a visual representation of the removal procedure Steps 1 Remove the two screws M2x4 that secure the solid state drive thermal bracket and the solid state drive to the system board 2 Flip the solid state drive thermal bracket to access the solid state drive NOTE If you want to replace...

Page 34: ... the installation procedure Steps 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide the solid state drive into the solid state drive slot 3 Using the alignment post place the solid state thermal bracket over the solid state drive 4 Replace the two screws M2x4 that secure the solid state thermal bracket and the solid state drive to the system board NOTE A...

Page 35: ...each end of the memory module slot until the memory module pops up 2 Slide and remove the memory module from the memory module slot NOTE Repeat step 1 and step 2 to remove the other memory module if installed on your computer Installing the memory modules Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The fo...

Page 36: ...at step 1 to step 3 to install the other memory module if available on your computer Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Processor fan Removing the processor fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the processor f...

Page 37: ...the processor fan off the palm rest and keyboard assembly Installing the processor fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the processor fan and provides a visual representation of the installation procedure Removing and installing components 37 ...

Page 38: ...nd the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Graphics card fan Removing the graphics card fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the graphics card fan and provides a visual represent...

Page 39: ...e graphics card fan off the palm rest and keyboard assembly Installing the graphics card fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the graphics card fan and provides a visual representation of the installation procedure Removing and installing components...

Page 40: ...m rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Power adapter port Installing the power adapter port Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the power adapter port and provides a...

Page 41: ...sembly 5 Replace the screw M2X2 5 that secures the power adapter port bracket to the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the power adapter port Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the loca...

Page 42: ...palm rest and keyboard assembly Power button with optional fingerprint reader Removing the power button with optional fingerprint reader Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the rear cover 4 Remove the rear cover bracket 5 Remove the graphics card fan 6 Remove the system board NOTE The system board can be removed and installed...

Page 43: ...button board off the palm rest and keyboard assembly 4 Remove the screw M2x2 5 that secures the fingerprint reader to the palm rest and keyboard assembly 5 Lift the power button and fingerprint reader optional off the palm rest and keyboard assembly Installing the power button board with optional fingerprint reader Prerequisites If you are replacing a component remove the existing component before...

Page 44: ...rprint reader with the screw hole on the palm rest and keyboard assembly 4 Replace the two screws M2x2 5 that secure the power button with optional fingerprint reader to the palm rest and keyboard assembly 5 Connect the power button with optional fingerprint reader cable to the connector on the I O board and close the latch to secure the cable Next steps 1 Install the system board 2 Install the gr...

Page 45: ...e Steps 1 Open the latch and disconnect the light bar cable from the system board 2 Lift the light bar along with its cable off the palm rest and keyboard assembly Installing the light bar Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the light bar and provides ...

Page 46: ...ttery 2 Install the base cover 3 Follow the procedure in After working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the I O board and provides a visual representation of the removal procedure 46 Removing and installing components...

Page 47: ...m rest and keyboard assembly 4 Lift the I O board off the palm rest and keyboard assembly Installing the I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the I O board and provides a visual representation of the installation procedure Removing and install...

Page 48: ...Removing the heat sink Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease CAUTION The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before yo...

Page 49: ...quisites If you are replacing a component remove the existing component before performing the installation procedure CAUTION Incorrect alignment of the heat sink will damage the system board and the processor NOTE If either the system board or the heat sink is replaced use the thermal pad or thermal paste provided in the kit to ensure that there is thermal conductivity About this task The followin...

Page 50: ...ure the heat sink to the system board 3 Route the power adapter port cable through the routing guide on the heat sink and connect the power adapter port cable to the system board Next steps 1 Install the graphics card fan 2 Install the processor fan 3 Install the rear cover 4 Install the base cover 5 Follow the procedure in After working inside your computer 50 Removing and installing components ...

Page 51: ... image indicates the location of the G key and provides a visual representation of the removal procedure Steps 1 Remove the two screws M2x2 5 that secure the G key board to the palm rest and keyboard assembly 2 Open the latch and disconnect the G key cable from the system board 3 Lift the G key board off the palm rest and keyboard assembly 4 Remove the screw M2x2 5 that secures the G key to the pa...

Page 52: ...rew M2x2 5 that secures the G key to the palm rest and keyboard assembly 4 Align the screw hole on the G key board with the screw hole on the palm rest and keyboard assembly 5 Replace the two screws M2x2 5 that secure the G key board to the palm rest and keyboard assembly 6 Connect the G key board cable to the system board and close the latch to secure the cable Next steps 1 Install the power adap...

Page 53: ...m the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board 2 Remove the base cover 3 Remove the battery 4 Remove the coin cell battery 5 Remove the rear cover 6 Remove the rear cover bracket 7 Remove the wireless card 8 Remove the M 2 2280 solid state drive or M 2 2230 solid state drive 9 Remove the memory modules 10 Rem...

Page 54: ...em board 6 Open the latch and disconnect the keyboard cable from the system board 7 Open the latch and disconnect the keyboard backlight cable from the system board 8 Open the latch and disconnect the light bar cable from the system board 9 Disconnect the speaker cable from the system board 10 Disconnect the coin cell battery cable from the system board 11 Open the latch and disconnect the G key c...

Page 55: ...nges again after you replace the system board About this task The following image indicates the cables on your system board Figure 2 System board cables 1 Display cable 2 I O board cable 3 Touchpad cable 4 Keyboard cable 5 Keyboard backlight cable 6 Light bar cable 7 Speaker cable 8 Coin cell battery cable 9 G key cable The following images indicate the location of the system board and provide a v...

Page 56: ...e latch 9 Connect the touchpad cable to the system board and close the latch 10 Connect the I O board cable to the system board and close the latch 11 Connect the display cable to the system board and close the latch 12 Align the screw holes on the USB Type C bracket with the screw holes on the system board 13 Replace the two screws M2x4 that secure the USB Type C bracket to the system board Next ...

Page 57: ...e graphics card fan 12 Remove the light bar 13 Remove the system board NOTE The system board can be removed and installed along with the heat sink This simplifies the removal and installation procedure and prevents damage to the thermal bond between the system board and heat sink About this task The following image indicates the location of the speakers and provides a visual representation of the ...

Page 58: ... routing guides on the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the light bar 3 Install the graphics card fan 4 Install the processor fan 5 Install the memory modules 6 Install the M 2 2280 solid state drive or M 2 2230 solid state drive 7 Install the wireless card 8 Install the rear cover bracket 9 Install the rear cover 10 Install the coin cell battery 11 I...

Page 59: ...e removal procedure Steps 1 Remove the five screws M2x2 5 that secure the touchpad bracket to the palm rest and keyboard assembly 2 Lift the touchpad bracket off the palm rest and keyboard assembly 3 Open the latch and disconnect the touchpad cable from the system board 4 Open the latch and disconnect the touchpad cable from the touchpad 5 Remove the two screws M2x2 that secure the touchpad to the...

Page 60: ...re the touchpad cable 5 Connect the touchpad cable to the touchpad board and close the latch to secure the cable 6 Align the screw holes on the touchpad bracket with the screw holes on the palm rest and keyboard assembly 7 Replace the five screws M2x2 5 that secure the touchpad and the touchpad bracket to the palm rest and keyboard assembly Next steps 1 Install the system board 2 Install the graph...

Page 61: ...te drive 10 Remove the memory modules 11 Remove the processor fan 12 Remove the graphics card fan 13 Remove the power adapter port 14 Remove the power button with optional fingerprint reader 15 Remove the light bar 16 Remove the I O board 17 Remove the system board NOTE The system board can be removed and installed along with the heat sink This simplifies the removal and installation procedure and...

Page 62: ...e palm rest and keyboard assembly 2 Lift the keyboard bracket and keyboard off the palm rest and keyboard assembly Folding the keyboard cable About this task The following image provides a visual representation of folding the keyboard cable 62 Removing and installing components ...

Page 63: ...ard cable is facing up before connecting it to the system board 3 Install the keyboard Installing the keyboard Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the keyboard and provides a visual representation of the installation procedure Removing and installing c...

Page 64: ...l the light bar 6 Install the power button with optional fingerprint reader 7 Install the power adapter port 8 Install the graphics card fan 9 Install the processor fan 10 Install the memory modules 11 Install the M 2 2280 solid state drive or M 2 2230 solid state drive 12 Install the wireless card 13 Install the display assembly 14 Install the rear cover bracket 15 Install the rear cover 16 Insta...

Page 65: ...hics card fan 12 Remove the power adapter port 13 Remove the power button with optional fingerprint reader 14 Remove the light bar 15 Remove the I O board 16 Remove the G key 17 Remove the system board NOTE The system board can be removed and installed along with the heat sink This simplifies the removal and installation procedure and prevents damage to the thermal bond between the system board an...

Page 66: ...board NOTE The system board can be removed or installed together with the heat sink attached 5 Install the G key 6 Install the I O board 7 Install the light bar 8 Install the power button with optional fingerprint reader 9 Install the power adapter port 10 Install the graphics card fan 11 Install the processor fan 12 Install the M 2 2280 solid state drive or M 2 2230 solid state drive 13 Install t...

Page 67: ...20 Follow the procedure in After working inside your computer Removing and installing components 67 ...

Page 68: ...l com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Wireless and Bluetooth drivers In the De...

Page 69: ...avigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the ...

Page 70: ...es the items that are listed in this section may or may not be displayed Table 3 System setup options Overview Dell G7 7500 BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Expres...

Page 71: ...memory size in DIMM Slot B DEVICES Panel Type Displays the panel type of the computer Video Controller Displays the integrate graphics information of the computer Video Memory Displays the video memory information of the computer Wi Fi Device Displays the Wi Fi device installed in the computer Native Resolution Displays the native resolution of the computer Video BIOS Version Displays the video BI...

Page 72: ...bolt Technology Support Enables or disables Thunderbolt Technology Support Default ON Enable Thunderbolt Boot Support Enables or disables Thunderbolt Boot Support Default OFF EnableThunderbolt and PCIe behind TBT pre boot modules Enables or disables to allow or disallow PCIe devices to be connected through a Thunderbolt adapter during pre boot Default OFF Camera Enables or disables the camera By d...

Page 73: ...ck When enabled UEFI networking protocols are installed and available allowing pre OS and early OS networking features to use any enabled NICs This may be used without PXE turned on Default ON Wireless Radio Control Control WLAN radio Enables to sense the connection of the computer to a wired network and subsequently disable the selected wireless radios WLAN and or WWAN Upon disconnection from the...

Page 74: ...able 10 System setup options Security menu Security TPM 2 0 Security On Select whether or not the Trusted Platform Model TPM is visible to the OS Default ON PPI Bypass for Enable Commands Enables or disables the OS to skip BIOS Physical Presence Interface PPI user prompts when issuing TPM PPI enabled and activate commands Default OFF PPI Bypass for Disable Commands Enables or disables The OS to sk...

Page 75: ...rage device s connected to the motherboard on the next reboot Default OFF Absolute Absolute Enables disables or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software By default Enable Absolute is selected UEFI Boot Path Security UEFI Boot Path Security Controls whether the system will prompt the user to enter the admin password if ...

Page 76: ... 12 System setup options Update Recovery menu Update Recovery UEFI Capsule Firmware Updates Enable UEFI Capsule Firmware Updates Controls whether this computer allows BIOS updates via EUFI capsule update packages Default ON BIOS Recovery from Hard Drive BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image as long as the Boot Block portion is intact and functioning De...

Page 77: ...or disables the computer to turn on by a special LAN WLAN signal By default Disabled is selected Table 14 System setup options Keyboard menu Keyboard Numlock Enable Enable Numlock Enables or disables Numlock when the computer boots Default ON Fn Lock Options Fn Lock Options Enables or disables the Fn lock option Default ON Lock Mode Default Lock Mode Secondary Lock Mode Secondary If this option is...

Page 78: ...ation of the computer hardware will always halt the computer USB C Warnings Enable Dock Warning Messages Enables or disables dock warning messages Default ON Fastboot Fastboot Configures the speed of the UEFI boot process By default Thorough is selected Extend BIOS POST Time Extend BIOS POST Time Configures the BIOS POST Power On Self Test load time By default 0 seconds is selected MAC Address Pas...

Page 79: ...Allows the computer to dynamically detect high usage of a discrete graphics and adjust the computer parameters for higher performance during that time period Default ON Intel Turbo Boost Technology Enable Intel Turbo Boost Technology Enabled or disabled the Intel TurboBoost mode of the processor If enabled the Intel TurboBoost driver increases the performance of the CPU or graphics processor Defau...

Page 80: ...etup password feature is disabled Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set About this task To enter the system setup press F2 immediately after a power on or reboot Steps 1 In the System BIOS or System Setup screen select Security and press Enter The Security screen is displayed 2 Select System Admin Password a...

Page 81: ...rd re enter the new password when prompted If you delete the System and Setup password confirm the deletion when prompted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer restarts Clearing CMOS settings About this task CAUTION Clearing CMOS settings will reset the BIOS settings on your computer Steps 1 Turn off your com...

Page 82: ...s the power and battery charge status Solid white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned o...

Page 83: ...m board needs a replacement 1 M BIST M BIST is the system board built in self test diagnostics tool that improves the diagnostics accuracy of system board embedded controller EC failures M BIST must be manually initiated before POST and can also run on a dead system 2 L BIST L BIST is an enhancement to the single LED error code diagnostics and is automatically initiated during POST 3 LCD BIST LCD ...

Page 84: ... troubleshooting is required proceed with the applicable Guided Resolution for No Power No POST etc Display panel power rail built in self test L BIST About this task Next steps L BIST LCD Power Rail Test is an enhancement to the single LED error code diagnostics and is automatically initiated during POST L BIST isolates if the LCD is receiving power from the system board L BIST checks if the syst...

Page 85: ...eds to ensure that the colors are being displayed correctly without distortion or graphical anomalies 4 The computer reboots at the end of the last solid color Outcome About this task The following table shows the outcome of running different types of BIST Table 22 BIST outcome M BIST Off No fault detected with system board Solid amber Indicates a problem with the system board Table 22 BIST outcom...

Page 86: ...o www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest vers...

Page 87: ... computer even after it has been powered off and the battery has been disconnected from the system board The following procedure provides the instructions on how to release the flea power Steps 1 Turn off your computer 2 Remove the base cover NOTE The battery must be disconnected from the system board See Step 4 in Removing the base cover 3 Press and hold the power button for 15 seconds to drain t...

Page 88: ... topic or model number and then click or tap the search icon to view the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant...

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