Dell Force10 S2410, Manual

Page: 34 / 42

34 | Technical Support
www.dell.com | support.dell.com
Contacting the Technical Assistance Center
Locating Serial Numbers
The serial number of the chassis is located on a sticker on the lower left front of the chassis. The serial
number is below the assembly number bar code and has 11 digits. You can also use the
show switch
or
show version
commands in the CLI to access the serial number.
Figure 7-1. Serial Number on Lower Left of Faceplate
How to Contact Dell Force10
TAC Log in to iSupport at http://www.force10networks.com/support/ , and select the Service
Request tab.
Managing Your Case Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
Downloading Software Updates Log in to iSupport, and select the Software Center tab.
Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
Information to Submit When
Opening a Support Case • Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see Locating Serial Numbers on page 34 )
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the show tech-support [non-paged] command (This report is very long, so
the storage buffer in your terminal program should be set high.)
• Output from the show logging (This report is also included as a section in the output of
show tech-support.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Contact Information E-mail: support@force10networks.com
Web: http://www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
10/100 Ethernet Management Port
Status LEDs Console Port
20 XFP Ports (S2410P)
20 CX4 Ports (S2410CP) or 4 XFP Ports
Label
(Assembly and Serial # )
070-00285-00-1
10/100 Ethernet Management Port
Status LEDs Console Port
20 XFP Ports (S2410P)
20 CX4 Ports (S2410CP) or 4 XFP Ports
Label
(Assembly and Serial # )
070-00285-00-1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
S2410-01-10GE-24CP
10/100
Console
Ethernet
Alarm
PSU-A
PSU-B
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
L
A
CLASS 1 LASER PRODUCT
LASERPRODUKT DER KLASSE1
Catalog #
System
Serial # Serial #
Assy Assy