Dell External USB PAL Safety Instructions Download Page 12

Getting Help 

If the troubleshooting procedures in this document do not resolve the problem, please contact Dell Inc. for technical assistance by visiting the Dell Support 
Website at 

support.dell.com

 or calling 1-800-BUY-DELL. 

Back to Contents Page

 

Problem

Cause

Solution

Video source not detected.

Cables are damaged or connected 
incorrectly.

Verify that the cables are correctly installed 
and are in good condition. 

The video format is not set 
correctly.

Check that correct video source is selected 
in the software application. (Tuner, 
Composite, or S-Video). Close the 
application and reboot the computer.

The USB device may be defective.

Remove and re-insert the USB cable into the 
computer. If the problem remains, contact 
Dell Tech Support at 1-800-624-9896. 

Audio & Video

Problem

Cause

Solution

No video.

Inlay or video source may be 
incorrectly set.

Choose the proper video source: Tuner or 
S-video or Composite. Ensure that the video 
source is powered and connected to the 
USB device.

Poor performance (video jerky, audio 
noisy, etc.).

System may not be optimized for 
performance.

Ensure that DMA is enabled for the hard 
disk. If you have multiple programs open, 
close applications that are not critical.

Incorrect USB cable.

It is very important that the USB cable 
provided with the tuner is used with this 
device.

TV picture is bad.

RF signal strength too low, noisy 
signal

Verify that other channels work correctly by 
changing channels. If all channels are bad, 
check the antenna or install an RF amplifier.

No video capture.

Application software may have 
stopped.

Verify that video is present in the overlay 
window on the Computer's monitor. If video 
is present on the Computer's display, then 
restart the computer and then the software 
application.

Cables or video source may be 
non-functional.

If no video is present on the computer's 
display, check that the cables are connected 
securely and the video source is on and 
operational.

Hard disk is full.

Make room on your hard drive (delete some 
files) or use a different hard drive.

No audio capture.

Application software may have 
stopped.

Verify that video is present in the overlay 
window on the computer's monitor. If video 
is present on the computer's display, then 
restart the computer and then the software 
application.

Speakers are not connected.

Verify that speakers are connected to the 
sound card in the computer.

Audio MUTE is on.

Check that Mute is disabled and Volume is 
up.

Hard disk is full.

Make room on your hard drive (delete some 
files) or use a different hard drive.

Summary of Contents for External USB PAL

Page 1: ...s and export laws and regulations of the country in which the Products are manufactured and or received Customer agrees to abide by those laws and regulations Further under U S law the Products may not be sold leased or otherwise transferred to restricted end users or to restricted countries In addition the Products may not be sold leased or otherwise transferred to or utilized by an end user enga...

Page 2: ...deo from a Composite S Video analog TV or digital TV DVB T source 2 View or record to disk analog audio Source may be an external source DVD or VCR player and so on or analog or digital TV 3 High quality video processing provides a cleaner and a low noise picture 4 Lead free and the restriction of the use of certain hazardous substances compliant design I O The USB device consists of l One IEC con...

Page 3: ... case you need to reinstall the software Platform Requirements l Microsoft Windows XP Media Center Edition 2005 l Minimum 256 MB RAM 512 MB Recommended l 1 8 GHz Processor 400 MHz Front Side Bus l DirectX 9 1 or higher l Minimum two available USB type A ports one for the Dell External USB PAL SECAM DVB T TV Tuner must be USB 2 0 one for the Media Center remote control receiver l 5400 RPM or faster...

Page 4: ...SECAM DVB T TV Tuner card working under Microsoft Media Center Edition MCE 2005 and Windows Vista operating system allows the user to watch or record a TV program For more information on how to use the Dell External USB PAL SECAM DVB T TV Tuner card under MCE see the documentation provided with the operating system Back to Contents Page ...

Page 5: ...magnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions l Class A is typically for business environments Class B products may also be utilized in a Class A environment l Class B is typically for residential environments Class A products should not be utilized in a Class B environment Information Technology Equipment ITE includi...

Page 6: ...where it can fall into such power lines or circuits l Antenna Installation When installing an outside antenna system extreme care should be taken to keep it from touching such power lines or circuits as contact with them may be fatal l Outdoor Antenna Grounding If an outside antenna is connected to the product be sure that the antenna system is grounded so as to provide some protection against vol...

Page 7: ...box a Connect either a composite video cable or an S video cable 1 cables not included from the cable TV box or satellite receiver 3 to the Video or S Video connector on the front panel of the Dell External USB PAL SECAM DVB T TV Tuner 4 b Connect the audio cables 2 cables not included from the cable TV box or satellite receiver 3 to the Audio Left and Audio Right connectors on the front panel of ...

Page 8: ...atus Indicator Light LED is on and does not blink 1 The hardware driver is installed and 2 The Dell External USB PAL SECAM DVB T TV Tuner is powered and is ready to use LED is on and is blinking 1 The hardware driver might not be installed or 2 The hardware driver may be corrupted or 3 The Dell External USB PAL SECAM DVB T TV Tuner is powered but the computer is in standby mode 4 The Dell External...

Page 9: ...50dBuV Video Specifications Video Format Mpeg 2 4 2 0 Capture Resolution PAL 720x576 Frame Rate 25 fps PAL SECAM Inputs PAL SECAM Composite and S Video RF for TV Playback Resolution Monitor up to Full Screen SNR 43 dB up to 5 MHz with Modulated Ramp Chroma Gain 2 degrees 75 Color Bars Luma Gain 2 5 degrees 10 step staircase Sub Carrier Deviation 100 Hz Frequency Response 3dB 3 25 MHz compressed Au...

Page 10: ...ty 5 to 80 non condensing Storage Temperature 20 to 70 C Storage Humidity 5 to 85 non condensing USB Cable Specifications Length 4 ft Signal Wires 28 AWG Power Ground Wires 20 AWG Dell Part Number PY457 1 800 WWW Dell Power Input Voltage Current 5V 750mA Note These voltages are supplied from the USB Bus Connector ...

Page 11: ...rivers are not properly loaded Run setup exe from the Dell Resource CD The USB device may be defective Contact Dell Tech Support at 1 800 624 9896 Green LED on the Dell External USB PAL SECAM DVB T TV Tuner is not lit Computer is in hibernate mode See your system manual for instructions on bringing your computer back on USB device is not connected properly Remove and reinsert the USB cable into th...

Page 12: ...se applications that are not critical Incorrect USB cable It is very important that the USB cable provided with the tuner is used with this device TV picture is bad RF signal strength too low noisy signal Verify that other channels work correctly by changing channels If all channels are bad check the antenna or install an RF amplifier No video capture Application software may have stopped Verify t...

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