Back to Contents Page
Troubleshooting: Dell™ External USB NTSC/ATSC TV Tuner User's Guide
Reinstalling the Hardware Driver
Common Problems and Solutions
Getting Help
Reinstalling the Hardware Driver
To reinstall the Dell External USB NTSC/ATSC TV Tuner driver, follow these steps:
1.
Ensure that the Dell External USB NTSC/ATSC TV Tuner is connected to the computer and that the green LED indicator on the front panel is blinking.
2.
With Windows
®
running on your computer, insert the
Dell Resource
CD into your CD/DVD-ROM drive.
3.
If the
Dell Resource
CD window does not open automatically, double click on My Computer on your desktop and then double click on the CD/DVD drive
containing the
Dell Resource
CD.
4.
Follow the instructions provided by the
Dell Resource
CD to locate the video driver package for your Dell External USB NTSC/ATSC TV Tuner card.
5.
Once you have located the package, select the Lumanate
setup.exe
to unzip the drivers on to the hard drive and install the drivers.
6.
At the
Setup Complete
screen, select
Yes
and click
Finish
to restart your system.
Common Problems and Solutions
Note: It is very important that the USB cable provided with this device is used. For information on the specifications of the USB cable see
USB Cable
Specifications
Hardware Detection
Problem
Cause
Solution
Hardware not detected by Windows
operating system.
USB device is not connected
properly.
Remove and reinsert the USB cable into the
computer.
The USB port on the computer is
defective.
Insert the USB cable into another USB port
on the computer.
Drivers are not installed or are
damaged.
Drivers are not properly loaded. Run
setup.exe
from the
Dell Resource
CD.
The USB device may be defective.
Contact Dell Tech Support at 1-800-624-
9896.
Green LED on the Dell External USB
NTSC/ATSC TV Tuner is not lit.
Computer is in hibernate mode.
See your system manual for instructions on
bringing your computer back on.
USB device is not connected
properly.
Remove and reinsert the USB cable into the
computer.
USB cable is damaged.
Check the USB cable.
Note:
It is very important that the USB
cable provided with this device is used. For
information on the specifications of the USB
cable see
USB Cable Specifications
.
Dell Part Number UW120
(1-800-W W W-Dell)
The USB port on the computer is
defective.
Insert the USB cable into another USB port
on the computer.
USB ports do not have sufficient
power.
Too many USB devices may be connected to
the system. Try removing any USB device
other than the Dell External USB NTSC/ATSC
TV Tuner and Media Center remote control
and reboot the computer.
The USB device may be defective.
Contact Dell Tech Support at 1-800-624-
9896.
Green LED on the Dell External USB
NTSC/ATSC TV Tuner is blinking.
Computer is in standby mode.
Wake the computer by moving the mouse or
pressing any key on the keyboard.
The USB device may be connected
to a USB 1.0 or 1.1 port.
Insert the USB cable into a USB 2.0 port on
the computer.
Drivers are not installed or are
damaged.
Drivers are not properly loaded. Run
setup.exe
from the
Dell Resource
CD .
The USB device may be defective.
Contact Dell Tech Support at 1-800-624-
9896.
The following message displays
"Power Surge on Hub Port".
Incorrect USB cable.
Use the USB cable supplied with the device.
Unit is plugged into a USB hub
that is not powered.
Plug the USB cable directly into a USB port
on the computer or a powered USB hub.
Video Source
Problem
Cause
Solution
