Dell EMC PowerEdge MX840c Installation And Service Manual Download Page 1

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Dell EMC PowerEdge MX840c

Installation and Service Manual

Regulatory Model: E05B Series
Regulatory Type: E05B001
December 2020
Rev. A06

Summary of Contents for EMC PowerEdge MX840c

Page 1: ...Dell EMC PowerEdge MX840c Installation and Service Manual Regulatory Model E05B Series Regulatory Type E05B001 December 2020 Rev A06 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ng inside your sled 18 Recommended tools 18 PowerEdge MX840c sled 18 Removing the sled from the enclosure 18 Installing the sled into the enclosure 20 Sled cover 22 Removing the sled cover 22 Installing the sled cover 22 Air shroud 24 Removing the air shroud from the PEM 24 Installing the air shroud on the PEM 24 Removing the air shroud from the system board 25 Installing the air shroud on the sys...

Page 4: ...mory module 63 Processors and heat sinks 64 Processor wattage and heat sink dimensions 65 Removing the processor and heat sink module 65 Removing the processor from the processor and heat sink module 66 Installing the processor into a processor and heat sink module 67 Installing the processor and heat sink module 70 iDRAC card 71 Removing the iDRAC card 71 Installing the iDRAC card 72 PERC cards 7...

Page 5: ...orm Module 97 Chapter 5 Jumpers and connectors 100 System board jumpers and connectors 100 System board jumper settings 102 Disabling forgotten password 102 Chapter 6 System diagnostics and indicator codes 104 System ID and status LED indicator codes 104 Power button LED 104 Drive indicator codes 105 System diagnostics 106 Dell Embedded System Diagnostics 106 Chapter 7 Getting help 107 Contacting ...

Page 6: ...chnical specifications diagnostic tools and guidelines to be followed while installing certain components The PowerEdge MX840c is compatible with the PowerEdge MX7000 enclosure For more information on the enclosure refer to the Installation and Service Manual for the PowerEdge MX7000 at www dell com poweredgemanuals 1 6 About this document ...

Page 7: ...p to 48 DIMM slots Up to eight 2 5 inch SAS SATA HDD SSD or NVMe drives NOTE All instances of SAS SATA NVMe hard drives and SSDs are referred to as drives in this document unless specified otherwise Topics Front view of the sled Inside the sled Locating the Service Tag of the sled System information label 2 Dell EMC PowerEdge MX840c overview 7 ...

Page 8: ...lever 5 Lever button 6 Information tag 7 System ID and status LED indicator 8 Power button For more information on the drives and ports see the PowerEdge MX840c Technical Specs at www dell com poweredgemanuals Inside the sled NOTE Components that are hot swappable have orange touch points and the components that are not hot swappable have blue touch points 8 Dell EMC PowerEdge MX840c overview ...

Page 9: ... 9 Mini Mezzanine card Fabric C2 card connector Figure 3 Inside the sled with system board 1 Backplane 2 Processor 1 socket 3 PEM connector 4 Processor 2 socket 5 Mezzanine card Fabric A1 card 6 Rotational guiding hook 7 Power connector 8 Mezzanine card Fabric B1 card 9 Mini Mezzanine card Fabric C1 card connector 10 iDRAC card 11 IDSDM BOSS module connector 12 System board 13 PERC card connector ...

Page 10: ... Code and Service Tag are found on the front of the enclosure by pulling out the Information Tag Dell uses this information to route support calls to the appropriate personnel Figure 4 Information Tag of the sled 1 Information Tag 2 Service Tag System information label Figure 5 PowerEdge MX840c service information 10 Dell EMC PowerEdge MX840c overview ...

Page 11: ...Figure 6 PowerEdge MX840c memory information Dell EMC PowerEdge MX840c overview 11 ...

Page 12: ...Figure 7 PowerEdge MX840c system board connections Figure 8 PowerEdge MX840c BBU module 12 Dell EMC PowerEdge MX840c overview ...

Page 13: ...EM removal Figure 10 PowerEdge MX840c mezzanine cards removal Figure 11 PowerEdge MX840c PERC cards removal Figure 12 PowerEdge MX840c iDRAC IDSDM module and optional internal USB key removal Dell EMC PowerEdge MX840c overview 13 ...

Page 14: ...on the OME For more information see the OME modular User s Guide at www dell com openmanagemanuals iDRAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make system administrators more productive and improve the overall availability of Dell systems iDRAC alerts administrators about system issues and enables them to perform remote system management This reduces the n...

Page 15: ...e The license files are enabled on the sleds through iDRAC For more information about drivers documentation and white papers on the Intel QAT see https 01 org intel quickassist technology For more information about logging in to the iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at www dell com poweredgemanuals You can also access iDRAC by using RACAD...

Page 16: ... Toolkit Using iDRAC virtual media www dell com idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support home 2 In the Drivers Downloads section type the...

Page 17: ... assist you To avoid injury do not attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warran...

Page 18: ... the connectors or the connector pins 3 Install the sled into the enclosure 4 Power on the sled NOTE The sled iDRAC has to completely initialize first for the sled to power on Recommended tools You need the following tools to perform the removal and installation procedures Phillips 1 screwdriver Phillips 2 screwdriver Torx T30 screwdriver 1 4 inch flat head screwdriver Wrist grounding strap PowerE...

Page 19: ... enclosure Figure 13 Removing the sled from the enclosure NOTE Support the sled with both hands while sliding it out of the enclosure 3 Install the I O connector cover on the sled CAUTION To protect the I O connector pins install the I O connector cover every time a sled is removed from the enclosure Installing and removing sled components 19 ...

Page 20: ... of the I O connector cover may differ Next steps 1 Install the sled or blank into the enclosure Installing the sled into the enclosure Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section Steps 1 Remove the I O connector cover from the I O connector s and store for future use CAUTION To prevent damage to the I O connectors do not touch the connectors or the conne...

Page 21: ...the sled to release the lever 3 Holding the sled with two hands align the sled with the bay in the enclosure and slide the sled into the enclosure until firmly seated 4 Rotate the lever up until it clicks into place and secures the sled in the enclosure Figure 16 Installing the sled into the enclosure Installing and removing sled components 21 ...

Page 22: ...Steps 1 Press the blue release tab on the sled cover and slide the cover towards the rear of the sled 2 Hold the cover on both sides and lift the cover away from the sled Figure 17 Removing the sled cover Next steps 1 Install the sled cover Installing the sled cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Ensure that all internal cables are routed c...

Page 23: ...the guide slots on the sled 2 Slide the cover towards the front of the sled until it locks in place Figure 18 Installing the sled cover Next steps 1 Install the sled into the enclosure 2 Power on the sled Installing and removing sled components 23 ...

Page 24: ...ted quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section Steps Hold the edges of the air shroud and lift it up and away from the sled Figure 19 Removing the air shroud from the PEM Next steps 1 Install the air shroud on the PEM Installing the...

Page 25: ...the system board Prerequisites CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 3 Remove the PEM Steps Hold the edges of the air shroud lift it up...

Page 26: ...ard Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section Steps 1 Align the slots on the air shroud with the guide pins on the system board 2 Lower the air shroud into the sled until it is firmly seated 26 Installing and removing sled components ...

Page 27: ...ure listed in the Before working inside your sled section 3 Disconnect the cable connecting the processor expansion module PEM to the backplane 4 Remove the air shroud from the PEM Steps 1 Raise the release lever on the PEM until the PEM disengages from the sled 2 Holding the blue handle and release lever lift the PEM away from the sled CAUTION To avoid damage to the components on the edges of the...

Page 28: ...our sled section Steps 1 Lift the processor expansion module PEM by holding the blue handle and release lever CAUTION To avoid damage to the components on the edges of the PEM board carefully lift and place the PEM by holding only the blue handle and release lever 2 Align the guides on the PEM with the guide slots on the sled and place the PEM on the sled 3 Lower the release lever until it hooks i...

Page 29: ...tation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap drive removal and insertion CAUTION Do not power off or restart your sled while the drive is being formatted Doing so can cause a drive failure When you format a drive allow enough time for the formatting to be complete Be aware that high capacity drives can take a long time to format...

Page 30: ...drive blank Next steps 1 Install a drive or a drive blank Installing a drive blank Prerequisites Follow the safety guidelines listed in the Safety instructions section CAUTION Mixing drive blanks from previous generations of PowerEdge servers is not supported Steps Insert the drive blank into the drive slot until the release button clicks into place 30 Installing and removing sled components ...

Page 31: ...ore attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION Mixing drives carriers from previous generations of PowerEdge servers is not supported CAUTION To prevent data loss ensure that your operating system supports hot swap dri...

Page 32: ...en installing a drive ensure that the adjacent drives are fully installed Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operati...

Page 33: ...lock the drive in place Figure 28 Installing a drive carrier Removing a drive from the drive carrier Prerequisites Follow the safety guidelines listed in the Safety instructions section CAUTION Mixing drives from previous generations of PowerEdge servers is not supported Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the d...

Page 34: ...r generations of PowerEdge servers is not supported NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 in lbs Steps 1 Place the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to t...

Page 35: ...NVMe front accessible drives in slots 0 to 7 Dual processor sled NVMe drives are supported in the slots 4 to 7 NOTE NVMe is not supported in the slots 0 to 3 Quad processor sled NVMe drives are supported in the slots 0 to 7 Six drives Up to six 2 5 inch SAS SATA Nearline SAS or NVMe front accessible drives in slots 0 to 5 Dual processor sled NVMe drives are supported in the slots 2 to 5 NOTE NVMe ...

Page 36: ...tor BP PWR Removing the drive backplane Prerequisites CAUTION To prevent damage to the drives and backplane remove the drives from the sled before removing the backplane CAUTION Note the number of each drive and temporarily label them before you remove the drive so that you can replace them in the same locations 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the ...

Page 37: ...lling the drive backplane Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section Steps 1 Align the hooks and captive screws on the drive backplane with the slots and screw holes on the sled 2 Lower the drive backplane until it seat into place 3 Using a Phillips 2 screwdriver tighten the two...

Page 38: ... 1 Connect all the cables to the drive backplane connectors 2 Install the drives 3 Install the PEM 4 Install the air shroud on the PEM 5 Follow the procedure listed in the After working inside your sled section 38 Installing and removing sled components ...

Page 39: ...Cable routing Figure 35 Cable routing 6 x 2 5 inch drive backplane with PERC card Figure 36 Cable routing 6 x 2 5 inch drive backplane with Jumbo PERC card Installing and removing sled components 39 ...

Page 40: ...Figure 37 Cable routing 6 x 2 5 inch drive backplane Figure 38 Cable routing 6 x 2 5 inch drive backplane with PEM board 40 Installing and removing sled components ...

Page 41: ...Figure 39 Cable routing 8 x 2 5 inch drive backplane with PERC card Figure 40 Cable routing 8 x 2 5 inch drive backplane with Jumbo PERC card Installing and removing sled components 41 ...

Page 42: ...battery backup unit module Removing the drive cage Prerequisites CAUTION To prevent damage to the drives and backplane you must remove the drives from the sled before removing the backplane CAUTION You must note the slot number of each drive and temporarily label them before removal so that you can replace them in the same locations 42 Installing and removing sled components ...

Page 43: ...ed to the drive backplane 6 Remove the drive backplane Steps 1 Using the Phillips 1 screwdriver remove the screws that secure the drive cage to the sled 2 Lift the drive cage away from the sled Figure 43 Removing the drive cage Next steps 1 Install the drive cage Installing the drive cage Prerequisites CAUTION To prevent damage to the drives and backplane you must remove the drive carriers from th...

Page 44: ... drive backplane 2 Connect the cables to the drive backplane 3 Install the removed drives 4 Install the PEM 5 Follow the procedure listed in the After working inside your sled section Battery backup unit Removing the battery backup unit module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled ...

Page 45: ... from the BBU cage 2 Install the BBU module Installing the BBU module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 3 Install the BBU into the BBU cage 4 Install the drive cage Steps 1 Route the cables on the BBU module through the front end of the sled 2 Slide the BBU module until...

Page 46: ...ing the BBU from the BBU cage Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 3 Remove the battery backup unit module Steps 1 Using a Phillips 1 screwdriver loosen the captive screw securing the BBU to the BBU cage 2 Lift and slide the BBU out of the BBU cage 46 Installing and removi...

Page 47: ...equisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section Steps 1 Slide the BBU into the BBU cage 2 Using a Phillips 1 screwdriver tighten the captive screw to secure the BBU to the BBU cage Installing and removing sled components 47 ...

Page 48: ... safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 3 Remove the PEM 4 Remove all the drives 5 Remove the backplane 6 Remove the drive cage 7 Remove the BBU module Steps 1 Pull the blue strap to disconnect the control panel cable connected to the system board 2 Using a Phillips 1 screwdriver remove the screws tha...

Page 49: ... Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section Steps 1 Connect the control panel cable to the connector on the system board 2 Align the control panel with the slots on the sled 3 Using a Phillips 1 screwdriver secure the control panel to the sled with the screws Installing and removing sled components 49 ...

Page 50: ... System memory holds the instructions that are executed by the processor Memory channels and population The system supports DDR4 registered DIMMs RDIMMs Load Reduced DIMMs LRDIMMs Non Volatile DIMMs NVDIMM Ns and Intel Optane Data Center Persistent Memory Modules DCPMMs System memory holds the instructions that are executed by the processor DIMM type RDIMM or LRDIMM or NVDIMM N or DCPMM Number of ...

Page 51: ...rocessor Each 12 socket set is organized into six channels Six memory channels are allocated to each processor In each channel the release tabs of the first socket are marked white and the second socket black Figure 51 Memory sockets on the system board Installing and removing sled components 51 ...

Page 52: ...12 Processor 2 Slots B1 and B7 Slots B2 and B8 Slots B3 and B9 Slots B4 and B10 Slots B5 and B11 Slots B6 and B12 Processor 3 Slots C1 and C7 Slots C2 and C8 Slots C3 and C9 Slots C4 and C10 Slots C5 and C11 Slots C6 and C12 Processor 4 Slots D1 and D7 Slots D2 and D8 Slots D3 and D9 Slots D4 and D10 Slots D5 and D11 Slots D6 and D12 The following table shows the memory populations and operating f...

Page 53: ...t ranked DIMMs can be populated in a channel regardless of rank count If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Populate memory module sockets only if a processor is installed For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available For quad processor systems sockets A1 to A12 sockets B1 to ...

Page 54: ... Description Memory population rules RDIMMs NVDIMM N Configuration 1 12x 16 GB RDIMMs 1x NVDIMM N Processor1 A1 2 3 4 5 6 Processor2 B1 2 3 4 5 6 Processor1 A7 Configuration 2 12x 32 GB RDIMMs 1x NVDIMM N Same for all 12x RDIMM configurations See Configuration 1 Processor1 A7 Configuration 3 23x 32 GB RDIMMs 1x NVDIMM N Processor1 A1 2 3 4 5 6 7 8 9 10 11 12 Processor2 B1 2 3 4 5 6 7 8 9 10 11 Pro...

Page 55: ...n 14 12x 32 GB RDIMMs 12x NVDIMM Ns Same for all 12x RDIMM configurations See Configuration 1 Processor1 A7 8 9 10 11 12 Processor2 B7 8 9 10 11 12 Table 7 Supported NVDIMM N for quad processor configurations Configuration Description Memory population rules RDIMMs NVDIMM N Configuration 1 24x 16 GB RDIMMs 1x NVDIMM N Processor1 A1 2 3 4 5 6 Processor2 B1 2 3 4 5 6 Processor3 C1 2 3 4 5 6 Processo...

Page 56: ...cessor4 D1 2 3 4 5 6 Processor1 A7 8 Processor2 B7 8 Configuration 9 44x 32 GB RDIMMs 4x NVDIMM Ns Processor1 A1 2 3 4 5 6 7 8 9 10 Processor2 B1 2 3 4 5 6 7 8 9 10 Processor3 C1 2 3 4 5 6 7 8 9 10 11 12 Processor4 D1 2 3 4 5 6 7 8 9 10 11 12 Processor1 A11 12 Processor2 B11 12 Configuration 10 24x 16 GB RDIMMs 6x NVDIMM Ns Processor1 A1 2 3 4 5 6 Processor2 B1 2 3 4 5 6 Processor3 C1 2 3 4 5 6 Pr...

Page 57: ...rect Memory Mode is not supported If only one DIMM is populated on a channel it should always go to the first slot in that channel white slot If a DCPMM and a DDR4 DIMM are populated on the same channel always plug DCPMM on second slot black slot If the DCPMM is configured in Memory Mode the recommended DDR4 to DCPMM capacity ratio is 1 4 to 1 16 per iMC DCPMMs cannot be mixed with other DCPMMs ca...

Page 58: ...1 024 N A 1 792 896 1 1 3 No Yes No 2 128 GB x 12 64 GB x 12 768 1 536 N A 2 304 1 152 1 2 L SKU Yes No 2 128 GB x 12 128 GB x 12 1 536 1 536 N A 3 072 1 536 1 1 L SKU Yes No 2 512 GB x 8 32 GB x 12 384 4 096 4 096 4 480 2 240 1 10 7 L SKU Yes Yes 2 512 GB x 12 32 GB x 12 384 6 144 6 144 6 528 3 264 1 16 L SKU Yes Yes 2 512 GB x 8 64 GB x 12 768 4 096 4 096 4 864 2 432 1 5 3 L SKU Yes Yes 2 512 GB...

Page 59: ...768 12 288 12 288 13 056 3 264 1 16 L SKU Yes Yes 4 512 GB x 16 64 GB x 24 1 536 8 192 8 192 9 728 2 432 1 5 3 L SKU Yes Yes 4 512 GB x 24 64 GB x 24 1 536 12 288 12 288 13 824 3 456 1 8 L SKU Yes Yes 4 512 GB x 24 128 GB x 24 3 072 12 288 12 288 15 360 3 840 1 4 L SKU Yes Yes 4 256 GB x 16 16 GB x 24 384 4 096 4 096 4 480 1 120 1 10 7 L SKU Yes Yes 4 256 GB x 24 16 GB x 24 384 6 144 6 144 6 528 1...

Page 60: ...n each channel Multi Rank Spare Mode Multi Rank Spare Mode allocates two ranks per channel as a spare If excessive correctable errors occur in a rank or channel while the operating system is running they are moved to the spare area to prevent errors from causing an uncorrectable failure Requires three or more ranks to be populated in each channel With single rank memory sparing enabled the system ...

Page 61: ...nnels identically with identical DIMMs for best performance NOTE For best performance 6 DIMMs or 12 DIMMs per processor is recommended Optimizer population order is not traditional for 8 and 16 DIMMs installations for dual processor For 8 DIMMs A1 A2 A4 A5 B1 B2 B4 B5 For 16 DIMMs A1 A2 A4 A5 A7 A8 A10 A11 B1 B2 B4 B5 B7 B8 B10 B11 Mirroring population order A 1 2 3 4 5 6 B 1 2 3 4 5 6 A 7 8 9 10 ...

Page 62: ...ion order A 1 2 3 4 5 6 B 1 2 3 4 5 6 C 1 2 3 4 5 6 D 1 2 3 4 5 6 A 7 8 9 10 11 12 B 7 8 9 10 11 12 C 7 8 9 10 11 12 D 7 8 9 10 11 12 Mirroring is supported with 6 or 12 DIMM slots per processor Single rank sparing population order A 1 B 1 C 1 D 1 A 2 B 2 C 2 D 2 A 3 B 3 C 3 D 3 A 4 B 4 C 4 D 4 DIMMs must be populated in the order specified Requires two ranks or more per channel Multi rank spare p...

Page 63: ...ends of the memory module socket to release the memory module from the socket 3 Lift and remove the memory module from the sled or PEM Figure 53 Removing a memory module from the system board or PEM Next steps 1 Install a memory module 2 If you are removing the memory module permanently install a memory module blank The procedure to install a memory module blank is similar to that of the memory mo...

Page 64: ...y module with your thumbs until the socket levers firmly click into place Figure 54 Installing a memory module on the system board or PEM Next steps 1 After installing the memory module on the system board a Install the air shroud into the system board b Install the PEM 2 After installing the memory module on the PEM install the air shroud on the PEM 3 Follow the procedure listed in the After work...

Page 65: ... procedure listed in the Before working inside your sled section 3 For removing the processor and heat sink module from the PEM remove the air shroud from the PEM 4 For removing the processor and heat sink module from the system board a Remove the PEM b Remove the air shroud on the system board Steps 1 Using a Torx T30 screwdriver loosen the screws on the heat sink in the order below a Loosen the ...

Page 66: ...g a system board 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 3 Remove the processor and heat sink module Steps 1 Place the heat sink with the processor side facing up 2 Insert a flat blade screwdriver into the release slot marked with a yellow label Twist do not pry the screwdriver to break th...

Page 67: ...t from the processor NOTE Ensure that the processor and the bracket are placed in the tray after you remove the heat sink Figure 57 Removing the processor bracket Next steps 1 Install the processor into the processor and heat sink module Installing the processor into a processor and heat sink module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section Installing a...

Page 68: ...t on the processor NOTE Ensure that the processor and the bracket are placed in the tray before you install the heat sink Figure 58 Installing the processor bracket 3 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 4 Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on t...

Page 69: ... locks onto the heat sink NOTE Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink Do not press on the heat sink fins Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket Installing and removing sled components 69 ...

Page 70: ...e pin 1 indicator of the heat sink to the system board or PEM and then place the processor and heat sink module PHM on the processor socket CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure that the PHM is held parallel to the system board or PEM to prevent damaging the components 2 Push the blue retention clips inward to allow the heat sink to...

Page 71: ...he processor and heat sink module on the PEM install the air shroud on the PEM 3 Follow the procedure listed in the After working inside your sled section iDRAC card In the PowerEdge MX840c iDRAC is not embedded on the system board The iDRAC is a separate card different from the 14G and previous generation The vFlash card for the PowerEdge MX840c is available on the iDRAC card Removing the iDRAC c...

Page 72: ...closure NOTE The procedure to remove vFlash card is similar to removing a MicroSD card Figure 63 Removing a vFlash card Next steps 1 Install the iDRAC card Installing the iDRAC card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 72 Installing and removing sled components ...

Page 73: ...l the iDRAC card is firmly seated on the system board connector Figure 64 Installing the iDRAC card NOTE The iDRAC card is not swappable with other MX series sleds in the MX7000 enclosure NOTE The procedure to install a vFlash card is similar to installing a MicroSD card Figure 65 Installing a vFlash card Next steps 1 Install the air shroud on the system board 2 Install the PEM 3 Follow the proced...

Page 74: ...procedure to remove the PERC card remains identical to HBA330 MX non RAID card 2 Holding the blue pull tag lift the PERC card away from the sled Figure 66 Removing the PERC card Next steps 1 Install the PERC card Installing the PERC card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled sectio...

Page 75: ... section 2 Follow the procedure listed in the Before working inside your sled section 3 Remove the PEM 4 Remove the air shroud from the system board 5 Disconnect the cable that is connected to the Jumbo PERC card Steps 1 Lift the two blue pull tags to raise the lever up on the Jumbo PERC card 2 Holding both the blue pull tags lift the Jumbo PERC card away from the sled 3 Install the connector cap ...

Page 76: ...section 3 Remove the iDRAC card before installing the Jumbo PERC card Steps 1 Remove the connector cap on the I O connector from the Jumbo PERC card 2 Lift the blue pull tags to raise the lever up on the Jumbo PERC card 3 Align the connector guides and guide slots on the Jumbo PERC card and the sled 4 Lower and press the Jumbo PERC card to firmly seat on the system board connector and close the le...

Page 77: ...he IDSDM module Removing the optional IDSDM module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 3 Remove the PEM 4 Remove the air shroud from the system board 5 If you are replacing the IDSDM module remove the MicroSD cards NOTE Temporarily label each MicroSD card with the corresp...

Page 78: ...tion 2 Follow the procedure listed in the Before working inside your sled section Steps 1 Locate the IDSDM module connector on the system board NOTE To locate IDSDM connector see the System board jumpers and connectors section 2 Align the IDSDM module with the connector on the system board 3 Press the IDSDM module until it is firmly seated on the system board 78 Installing and removing sled compon...

Page 79: ...tion Removing a MicroSD card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 3 Remove the PEM 4 Remove the IDSDM module Steps 1 Locate the MicroSD card slot on the IDSDM module 2 Press the card to partially release from the slot 3 Hold the MicroSD card and remove it from the slot NOT...

Page 80: ... the Internal SD Card Port is enabled in System Setup NOTE If reinstalling ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card slot on the IDSDM module Orient the MicroSD card appropriately and place the contact pin end of the card into the slot NOTE The slot is keyed to ensure correct installa...

Page 81: ...tem The module supports up to two 6 Gbps M 2 SATA cards The M 2 BOSS module has a x8 connector using PCIe gen 3 0 x2 lanes Removing the M 2 BOSS module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled 3 Remove the PEM 4 Remove the air shroud from the system board Steps Hold the blue pull tag ...

Page 82: ...afety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled Steps 1 Align the M 2 BOSS module connector with the connector and guide on the system board 2 Press on the M 2 BOSS module until it is firmly seated on the system board 82 Installing and removing sled components ...

Page 83: ...rd Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled 3 Remove the PEM 4 Remove the M 2 BOSS module Steps 1 Using the Phillips 1 screwdriver remove the screw on the M 2 BOSS module 2 Pull the SATA card out of the connector and lift the card away from the module Installing and removing sled comp...

Page 84: ...2 Follow the procedure listed in the Before working inside your sled Steps 1 Align the M 2 SATA card at angle of 45 degrees with the SATA connector on the M 2 BOSS module 2 Press the M 2 SATA card into the SATA connector until firmly seated in place 3 Push down the M 2 SATA card and using Phillips 1 screwdriver secure the M 2 SATA card to the module 84 Installing and removing sled components ...

Page 85: ...n I O module bays C1 and C2 PCIe Mezzanine card slot A B supports Fabric A B This card must match the fabric type of I O modules that are installed in I O module bays A1 B1 and A2 B2 Removing the mini Mezzanine card blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 3 For removing...

Page 86: ...low the procedure listed in the Before working inside your sled section Steps 1 Align the slot on the Mezzanine card blank with the guide on the sled or PEM 2 Place the mini Mezzanine card blank on the mini Mezzanine card slot on the sled or PEM Figure 79 Installing the mini Mezzanine card blank Next steps 1 After installing the mini Mezzanine card blank on the system board install the PEM 86 Inst...

Page 87: ...onnector cap on the I O connector of the mini Mezzanine card NOTE The PowerEdge MX840c sled supports HBA330 MMZ and Fiber channel MMZ which are installed in the mini Mezzanine card slot Next steps 1 Install the mini Mezzanine card or the mini Mezzanine card blank Installing a mini Mezzanine card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the pro...

Page 88: ...inside your sled section Removing the Mezzanine card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 3 For removing the Mezzanine card from the system board remove the PEM Steps 1 Using the Phillips 2 screwdriver loosen the captive screws that secure the Mezzanine card to the sled or...

Page 89: ...Figure 82 Removing the Mezzanine card from the system board Figure 83 Removing the Mezzanine card from the PEM Next steps 1 Install the Mezzanine card Installing and removing sled components 89 ...

Page 90: ... sled section Steps 1 Align the connector on the Mezzanine card with the connector on the system board 2 Place the Mezzanine card on the connector and press the blue push point until firmly seated 3 Using the Phillips 2 screwdriver tighten the captive screw on the Mezzanine card Figure 84 Installing the Mezzanine card on the system board 90 Installing and removing sled components ...

Page 91: ...SB memory key can be installed in the internal USB 3 0 port and can be used as a boot device security key or mass storage device The internal USB port is on the system board NOTE To locate the internal USB port on the system board see the System board jumpers and connectors section Replacing the optional internal USB memory key Prerequisites CAUTION To avoid interference with other components in t...

Page 92: ...nstalled Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your sled section 3 Remove the PEM Steps 1 Locate the battery socket For more information s...

Page 93: ...fails it is required to replace the system board and iDRAC card simultaneously NOTE It is required to reactivate the licenses after the system board replacement CAUTION You may find the CMOS battery loss or CMOS checksum error displayed during the first instance of powering on the system after the processor or system board replacement which is expected To fix this simply go to setup option to conf...

Page 94: ...nks n Drives o Backplane p Control panel q Drive cage Steps 1 Disconnect all cables from the system board CAUTION Do not lift the system board by holding a memory module processor or other components 2 Using the Phillips 2 screwdriver remove all the screws that secure the system board to the chassis 3 Holding the edges lift the system board out of the sled Figure 88 Removing the system board Next ...

Page 95: ...he replacement system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components 2 Holding the system board by the edges place the system board into the sled 3 Using the Phillips 2 screwdriver secure the system board to the chassis with the screws Figure 89 Installing the system board Next steps 1 Replace the following a TPM NOTE The TPM module nee...

Page 96: ...e Access Controller User s Guide at www dell com poweredgemanuals Entering the system Service Tag by using System Setup If Easy Restore fails to restore the Service Tag use System Setup to enter the Service Tag Steps 1 Turn on the system 2 Press F2 to enter System Setup 3 Click Service Tag Settings 4 Enter the Service Tag NOTE You can enter the Service Tag only when the Service Tag field is empty ...

Page 97: ...emove the PEM NOTE Ensure that your operating system supports the version of the TPM module being installed Ensure that you download and install the latest BIOS firmware on your system Ensure that the BIOS is configured to enable UEFI boot mode About this task CAUTION If you are using the Trusted Platform Module TPM with an encryption key you may be prompted to create a recovery key during program...

Page 98: ...net microsoft com library cc753140 aspx The TPM Status changes to Enabled Activated Initializing the TPM 1 2 for TXT users Steps 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boot Measurements 4 From the TPM Command option select Activate 5 Save the setti...

Page 99: ...7 On the System Setup Main Menu screen click System BIOS System Security Settings 8 Select the TPM Advanced Settings option 9 From the TPM2 Algorithm Selection option select SHA256 then go back to System Security Settings screen 10 On the System Security Settings screen from the Intel TXT option select On 11 Save the settings 12 Restart your system Installing and removing sled components 99 ...

Page 100: ...s System board jumper settings Disabling forgotten password System board jumpers and connectors Figure 91 System board jumpers and connectors Table 13 System board jumpers and connectors Item Connector Description 1 A7 A1 A8 A2 A9 A3 Memory module sockets 2 TPM_MODULE TPM module connector 3 SATA_CONN SATA connector 4 BBU_PWR_CONN BBU power connector 5 BACKPLANE_SIGNAL Backplane signal connector 6 ...

Page 101: ...NAL USB Internal USB 3 0 17 J_MEZZ_B1 CPU2 Mezzanine card Fabric B1 card connector 18 B10 B4 B11 B5 B12 B6 Memory module sockets 19 SYS_PWR_CONN System power connector 20 J_MINI_MEZZ_C1 CPU2 Mini Mezzanine card Fabric C1 card connector 21 IDRAC_MODULE iDRAC card connector 22 AUX 1 AUX 1 cable connector 23 AUX 2 AUX 2 cable connector 24 BATTERY System battery 25 BOSS_MODULE IDSDM BOSS module IDSDM ...

Page 102: ...IOS password feature is enabled The BIOS password feature is disabled iDRAC local access is unlocked at next AC power cycle iDRAC password reset is enabled in F2 iDRAC settings menu NVRAM_CLR The BIOS configuration settings are retained at system boot The BIOS configuration settings are cleared at system boot Disabling forgotten password The software security features of the sled include a system ...

Page 103: ... password you must move the jumper back to pins 2 and 4 NOTE If you assign a new system and or setup password with the jumper on pins 4 and 6 the system disables the new password s the next time it boots 9 Install the sled into the enclosure 10 Remove the sled from the enclosure 11 Remove the sled cover 12 Remove the PEM 13 Remove the drive cage 14 Move the jumper on the system board jumper from p...

Page 104: ...ntrol panel of your sled Figure 93 System ID and status LED indicators Table 16 System ID and status LED indicator codes System ID indicator code Condition Off Indicates system is in the off state Blinking amber or steady amber Indicates system fault or error condition Steady blue Indicates normal operating state Blinking blue Indicates system ID engaged Blink rate is 1 Hz Power button LED The pow...

Page 105: ...Drive activity LED indicator 2 Drive status LED indicator 3 Drive capacity NOTE If the drive is in the Advanced Host Controller Interface AHCI mode the status LED indicator does not turn on Table 18 Drive indicator codes Drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for removal NOTE The drive status indicator remains...

Page 106: ...ger Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities Launch Diagnostics 3 Alternatively when the system is booting press F10 select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in th...

Page 107: ...t page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call ch...

Page 108: ... about your system If you want to access information specific to the system service tag such as configuration and warranty you can access QR code located on the system Information tag Prerequisites Ensure that your smart phone or tablet has the QR code scanner installed The QRL includes the following information about your system How to videos Reference materials including the Owner s Manual LCD d...

Page 109: ...n Guide included with your rack solution For information about setting up your system see the Getting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information...

Page 110: ... Administrator For information about installing using and troubleshooting Dell OpenManage Essentials see the Dell OpenManage Essentials User s Guide www dell com openmanagemanuals OpenManage Essentials For information about installing using and troubleshooting Dell OpenManage Enterprise see the Dell OpenManage Enterprise User s Guide www dell com openmanagemanuals OpenManage Enterprise For informa...

Page 111: ...ated by the system firmware and agents that monitor system components see the Error Code Lookup Troubleshooting your system For information about identifying and troubleshooting the PowerEdge server issues see the Server Troubleshooting Guide www dell com poweredgemanuals Documentation resources 111 ...

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