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About this document

This document provides an overview about the system, information about installing and replacing components, diagnostic tools,
and guidelines to be followed while installing certain components.

About this document

Summary of Contents for E77S

Page 1: ...Dell EMC PowerEdge R350 Installation and Service Manual Regulatory Model E77S Regulatory Type E77S001 October 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... drivers 17 Downloading drivers and firmware 18 Chapter 4 Minimum to POST and system management configuration validation 19 Minimum configuration to POST 19 Configuration validation 19 Error messages 20 Chapter 5 Installing and removing system components 21 Safety instructions 21 Before working inside your system 22 After working inside your system 22 Recommended tools 22 Optional front bezel 23 R...

Page 4: ...r 53 Installing the processor 54 Expansion cards and expansion card risers 54 Expansion card installation guidelines 55 Removing the expansion card risers 56 Installing the expansion card risers 57 Removing expansion card from the expansion card riser 58 Installing an expansion card into the expansion card riser 60 Optional BOSS S2 card 61 Removing the BOSS S2 module 61 Installing the BOSS S2 modu...

Page 5: ...rol panel 87 Removing the right control panel 88 Installing the right control panel 89 Chapter 6 Jumpers and connectors 91 System board connectors 91 System board jumper settings 92 Disabling a forgotten password 92 Chapter 7 System diagnostics and indicator codes 94 System health and system ID indicator codes 94 iDRAC Direct LED indicator codes 94 LCD panel 95 Viewing Home screen 96 Setup menu 96...

Page 6: ...Chapter 9 Documentation resources 105 6 Contents ...

Page 7: ...ment This document provides an overview about the system information about installing and replacing components diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ...g System information label Rail sizing and rack compatibility matrix Front view of the system Figure 1 Front view of 8 x 2 5 inch drive system Table 1 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health and system ID 2 Drive N A Enables you to install drives that are supported on your system 3 Right control ...

Page 9: ... contain the iDRAC secure default password For more information about the ports see the Dell EMC PowerEdge R350 Technical Specifications on the product documentation page For more information about the ports see the www dell com poweredgemanuals section Rear view of the system Figure 3 Rear view of the system Table 3 Rear view of the system Item Ports panels or slots Icon Description 1 Serial conn...

Page 10: ...ponding during POST press and hold the system ID button for more than 5 seconds to enter the BIOS progress mode 10 USB 3 2 Gen 1 port The USB ports are 9 pin 3 0 compliant These ports enable you to connect USB devices to the system 11 USB 2 0 port The USB ports are 4 pin 2 0 compliant These ports enable you to connect USB devices to the system 12 iDRAC dedicated port Enables you to remotely access...

Page 11: ...Express Service Code and Service Tag The unique Express Service Code and Service Tag are used to identify the system The information tag is located on the front of the system that includes system information such as the Service Tag Express Service Code Manufacture date NIC MAC address QRL label and so on If you have opted for the secure default access to iDRAC the Information tag also contains the...

Page 12: ...abel is located on the rear of the system that includes the Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is located on a label on the left wall of the chassis System information label The system information label is located on the back...

Page 13: ...Figure 7 Memory information Figure 8 Service information electrical overview PowerEdge R350 system overview 13 ...

Page 14: ...tes csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information that is listed below Specific details about rail types and their functionalities Rail adjustability range for various types of rack mounting flanges Rail depth with and without cable management accessories Types of racks supported for various types of rack mounting flanges 14...

Page 15: ...RAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system a...

Page 16: ... port by using the USB cable You can also access iDRAC through the shared LOM mode if you have opted for a system that has the shared LOM mode enabled Options to log in to iDRAC To log in to the iDRAC Web User Interface open a browser and enter the IP address You can log in to iDRAC as iDRAC user Microsoft Active Directory user Lightweight Directory Access Protocol LDAP user In the login screen di...

Page 17: ...OpenManage Deployment Toolkit www dell com openmanagemanuals OpenManage Deployment Toolkit NOTE For more information about installation and how to videos for operating systems supported on PowerEdge systems see Supported Operating Systems for Dell EMC PowerEdge systems Options to download firmware You can download firmware from the Dell support site For information about downloading firmware see t...

Page 18: ... and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support drivers 2 Enter the Service Tag of the system in the Enter a Dell Service Tag Dell EMC Product ID or Model field and then press Ent...

Page 19: ...ations stored in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 8 Configuration validation error Error Description Possible cause and recommendations Example Co...

Page 20: ... identified in the message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 10 Error message HWC801...

Page 21: ...you to a risk of electric shock WARNING Do not operate the system without the cover for a duration exceeding five minutes Operating the system without the system cover can result in component damage CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onli...

Page 22: ...y instructions Steps 1 Power off the system and all attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 If applicable remove the system from the rack For more information see the Rail Installation Guide relevant to your rail solutions at www dell com poweredgemanuals 4 Remove the system cover After working inside your system Prerequisites Follow...

Page 23: ...ame Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Keep the bezel key handy NOTE The bezel key is part of the LCD bezel package Steps 1 Unlock the bezel 2 Press the release button and disengage the left end of the bezel 3 Unhook the right end and remove the bezel Figure 9 Removing the front bezel with the LCD panel Next steps Replace the front bezel Installing and...

Page 24: ... the system 2 Press the bezel until the release button clicks in place 3 Lock the bezel Figure 10 Installing the front bezel with the LCD panel System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Power off the system and any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals Steps 1 Using a 1 4...

Page 25: ...tructions 2 Follow the procedure listed in Before working inside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock clockwise to...

Page 26: ...Figure 12 Installing the system cover Next steps Follow the procedure listed in After working inside your system 26 Installing and removing system components ...

Page 27: ...ide your system Steps Hold the air shroud at both ends and lift the air shroud out of the system Figure 13 Removing the air shroud Next steps Replace the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the slot on the air shroud with the standoff on t...

Page 28: ...w the procedure listed in Before working inside your system 3 Remove the air shroud 4 Move the cables out of way to access the fan cable connector on the system board NOTE Observe the fan cable routing or make a note on the fan cable routing Steps 1 Press the release tabs on the fan cable connector and disconnect the cable from the system board 2 Lift the cooling fan out of the fan cage 28 Install...

Page 29: ...s 2 Follow the procedure listed in the Before working inside your system Steps 1 Lower the cooling fan into the cage until it is seated firmly 2 Press the release tabs on the fan cable connector and connect the cable to the system board NOTE Route the cable properly to prevent the cable from being pinched or crimped Installing and removing system components 29 ...

Page 30: ...ines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Disconnect and remove the intrusion switch cable from the connector on the system board NOTE Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screw securing the intrusion switch module 3 Lift the int...

Page 31: ...e your system 3 Remove the air shroud Steps 1 Align and insert the intrusion switch module until it is firmly seated in the slot on the system 2 Using the Phillips 1 screwdriver tighten the screw securing the intrusion switch module 3 Connect the intrusion switch cable to the connector on the system board NOTE Route the cable properly when you replace it to prevent the cable from being pinched or ...

Page 32: ...stem configuration the drive backplanes supported for R350 system are listed here Table 11 Supported backplane options for R350 system System Supported hard drives options PowerEdge R350 3 5 inch x4 SAS SATA backplane 2 5 inch x8 SAS or SATA backplane Figure 19 4 x 3 5 inch drive backplane 1 BP_PWR_1 backplane power and signal cable to PIB 2 BP_DST_SA1 SAS SATA connector 3 BP_PWR_CTRL backplane po...

Page 33: ...llow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove all the drives 5 If installed disconnect the optical drive signal and power cables from the system NOTE Observe the routing of the cable as you remove it from the system 6 Disconnect the drive backplane cables from the connectors on th...

Page 34: ... NOTE To avoid damaging the backplane ensure to move the control panel cables from the cable routing clips before removing the backplane NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Use the hooks on the system as guides to align the slots on the backplane with the guides on the system 2 Insert the backplane into the guides and lower t...

Page 35: ...isconnected cables to the backplane 2 Install all the drives 3 Install the air shroud 4 Follow the procedure listed in After working inside your system Cable routing Figure 23 Cable routing 4 x 3 5 inch drive SAS or SATA backplane Installing and removing system components 35 ...

Page 36: ...able routing 4 x 3 5 inch drive SAS or SATA backplane with butterfly riser BOSS card Table 13 Connector descriptions for 4 x 3 5 inch drive SAS or SATA backplane with Butterfly riser BOSS card From To J_PWR_1 BOSS card connector BOSS_PWR Power connector for BOSS card on system board LEFT EAR LEFT EAR connector LEFT_LED LEFT_LED connector RIGHT EAR RIGHT EAR connector CTRL_PNL Control panel connect...

Page 37: ...onnector SL2_PCH_PA2 signal connector on the system board cable marking SL2_PCH_PA2 ODD_PWR_1 ODD power connector HDD ODD_PWR HDD ODD card power connector ODD_SIGNAL ODD signal connector SATA_ODD ODD SATA connector CTRL_DST_PA1 fPERC connector on the backplane Internal PERC slot on the system board Figure 26 Cable routing 8 x 2 5 inch drive SATA backplane with internal PERC Installing and removing...

Page 38: ...re 27 Cable routing 8 x 2 5 inch drive SAS or SATA backplane with PIB Table 16 Connector descriptions for 8 x 2 5 inch drive SAS or SATA backplane with PIB From To BP_PWR_1 backplane power connector SIG_PWR_1 PIB power connector SYS Power interposer board connector P1 System power connecter CPU Power interposer board connector P2 CPU Power connecter PIB_SIG_1 Power interposer board signal connecto...

Page 39: ... If the drive is online the green activity or fault indicator blinks while the drive is powering off When the drive indicators are off the drive is ready for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host ada...

Page 40: ...ur operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank or contains data that you wish to overwrite Any data on the replacement drive is immediately lost after the dri...

Page 41: ...nes listed in the Safety instructions Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive screwdriver to remove the drive 2 Lift the drive out of the drive carrier Installing and removing system components 41 ...

Page 42: ...rews are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8...

Page 43: ...e Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots Steps Press the release button and slide the drive blank out of the drive slot Figure 33 Removing a drive blank Next steps Installing a drive or replace the drive blank Installing and removing system components 43 ...

Page 44: ... The procedure for removing an optical drive and optical drive blank is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the front bezel Steps 1 Disconnect the power and data cables from the connectors on the optical drive NOTE While you remove the cable be sure to ta...

Page 45: ...e Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the optical drive blank by releasing the latch at right or left side and pull the blank out of the system NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped 4 If installed remove the front bezel Steps 1 Insert the optical drive until t...

Page 46: ...ystem memory System memory guidelines The PowerEdge R350 system supports DDR4 Unregistered DIMMs UDIMMs System memory holds the instructions that are run by the processor Your system contains four memory sockets organized into two memory channels for the processor Memory channels are organized as follows Table 18 Memory channels Processor Channel A Channel B Processor 1 A1 A3 A2 A4 46 Installing a...

Page 47: ...o 2933 MT s depending on the following factors System profile selected for example Performance Optimized or Custom can be run at high speed or lower Maximum supported DIMM speed of the processor Maximum supported speed of the DIMMs Rank of the DIMMs NOTE MT s indicates DIMM speed in Mega Transfers per second The system supports Flexible Memory Configuration enabling the system to be configured and...

Page 48: ...emoving a memory module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud WARNING The memory modules are hot to touch for some time after the system has been powered off Allow the memory modules to cool before handling them NOTE To ensure proper system cooling memory module b...

Page 49: ...le socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 If a memory module is installed in the socket remove it NOTE Ensure the socket ejector latches are fully open before installing the memory module 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert ...

Page 50: ...tem Memory Size must reflect the updated capacity of the installed memory 4 If the System Memory Size is incorrect one or more of the memory modules may not be installed properly Ensure that the memory modules are firmly seated in their sockets 5 Run the system memory test in system diagnostics Processor and heat sink This is a service technician replaceable part only Removing the heat sink Prereq...

Page 51: ...ow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 2 Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor CAUTION Applying too much thermal grease can resul...

Page 52: ...e system board 5 Using a Phillips 2 screwdriver tighten the screws in the following order to secure the heat sink to the system board a Tighten the first screw three turns b Tighten the screw diagonally opposite to the screw you loosened 6 Repeat the procedure for the remaining two screws 7 Return to the first screw to tighten it Figure 42 Installing the heat sink 52 Installing and removing system...

Page 53: ...move the air shroud 4 Remove the heat sink CAUTION An expected CMOS battery loss or CMOS checksum error message may be displayed during the first instance of powering on the system after replacing the processor or system board To resolve this issue go to setup option to configure the system settings Steps 1 Release the socket lever by pushing the lever down and out from under the tab on the proces...

Page 54: ...ock it NOTE If the processor has previously been used in a system remove any remaining thermal grease from the processor by using a lint free cloth Figure 44 Installing the processor Next steps NOTE Ensure that you install the heat sink after you install the processor The heat sink is necessary to maintain proper thermal conditions 1 Install the heat sink 2 Install the air shroud 3 Follow the proc...

Page 55: ...scribes the expansion card riser configurations Table 21 Expansion card riser configurations Expansion card risers PCIe Slots Controlling processor Height Length Slot width NA INT Processor 1 Half Height Half length x8 Riser 2 Processor 1 Half Height Half length x16 Riser 1 Processor 1 Half Height Half length x8 Installing and removing system components 55 ...

Page 56: ...ed in the card priority and slot priority order Table 22 Configuration 0 butterfly riser Card type Slot priority Maximum number of cards Dell BOSS S2 Module BOSS 1 Intel NIC 10 Gb 1 2 2 Broadcom NIC 10 Gb 1 2 2 Intel NIC 1 Gb 1 2 2 Broadcom NIC 1 Gb 1 2 2 Dell External Adapter 1 2 2 aPERC 11 Integrated slot 1 FPERC 11 Integrated slot 1 FPERC 10 15 Integrated slot 1 aPERC 10 15 Integrated slot 1 FP...

Page 57: ...equisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If removed install the expansion cards into the expansion card risers Steps For butterfly riser holding the touch points align the expansion card riser with the connector and the riser guide pin on the system board Lower the exp...

Page 58: ...ng expansion card from the expansion card riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the expansion card risers Steps 1 Hold the expansion card by its edges and pull the card until the card edge connector disengages from the expansion card connector on the ri...

Page 59: ...munications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 50 Installing filler bracket in the riser Next steps If applicable install an expansion card into the expansion card ris...

Page 60: ...led in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 51 Removing filler bracket in the riser 2 Hold the card by the edges and align the card edge connector with the expansion card connector on the riser 3 Insert the card ed...

Page 61: ...the new card automatically updates to the same firmware and configuration of the faulty one For updating to the latest firmware and changing the configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Optional BOSS S2 card Removing the BOSS S2 module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in th...

Page 62: ...ve it from the chassis Figure 54 Removing the BOSS S2 module 5 Disconnect the BOSS power cable and the BOSS signal cable from the system board 6 Using the Phillips 1 screwdriver remove the two screws that secure the BOSS S2 module to the BOSS module bay 7 Slide out the BOSS S2 module from the BOSS module bay 62 Installing and removing system components ...

Page 63: ...ty instructions 2 Follow the procedure listed in the Before working inside your system 3 If required remove the air shroud Steps 1 Install the BOSS S2 module into the BOSS module cage 2 Using the Phillips 1 screwdriver secure the BOSS S2 module on the BOSS module bay with the two screws Figure 56 Installing the BOSS S2 module Installing and removing system components 63 ...

Page 64: ... Phillips 1 screwdriver tighten the screw Figure 57 Installing the BOSS S2 module 7 Slide the BOSS S2 card carrier into the BOSS S2 module slot 8 Close the BOSS S2 card carrier release latch to lock the carrier in place Figure 58 Installing the BOSS S2 card carrier Next steps 1 If removed install the air shroud 2 Follow the procedure listed in the After working inside your system 64 Installing and...

Page 65: ...he Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser 4 If applicable disconnect the power or data cables from the expansion card s Steps 1 To remove the battery a Use a plastic scribe to pry out the system battery Figure 59 Removing the system battery CAUTION To prevent damage to the battery connector you must firmly support th...

Page 66: ...Setup and if the time and date are still incorrect see Getting help section Front mounting front PERC module This is a service technician replaceable part only Removing the front mounting front PERC module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the air shroud 4 Disco...

Page 67: ...e the cable properly to prevent the cable from being pinched or crimped Steps 1 Connect the PERC cable to the front PERC module 2 Align the front PERC module at an angle until the tray touches the slot in the system 3 Press the front PERC module connector with the connector on the drive backplane until firmly seated 4 Using a Phillips 2 screwdriver tighten the thumbscrews on the front PERC module ...

Page 68: ...oving the PERC card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser Steps 1 Using Phillips 2 screw driver remove the two screws 2 Hold the metal holder and slide it toward the PSU then take it out of the chassis 3 Disconnect the cable 68 Installing and removing system...

Page 69: ...ions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser Steps 1 Connect the PERC cable 2 Hold the metal holder and align golden finger with socket Slide the PERC card till it is firmly seated in place 3 Using Phillips 2 screw driver tighten the two screws from the fan cage Installing and removing system components 69 ...

Page 70: ...equisites CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm width x 57 15 mm length x 7 9 mm height 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Holding the blue tag lift the internal USB card to disconnect from the ...

Page 71: ...safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Connect the USB key to the internal USB card 2 Align the internal USB card with the connector on the system board and press firmly until the internal USB card is seated Installing and removing system components 71 ...

Page 72: ...pply unit PSU redundancy When the hot spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the system load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state returns to an active output state If having bot...

Page 73: ...t the cable management arm see the system s rack documentation at https www dell com poweredgemanuals Steps Press the release latch and holding the PSU handle slide the PSU out of the PSU bay Figure 67 Removing a power supply unit Next steps Replace the PSU or install the PSU blank Installing a power supply unit Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 For s...

Page 74: ... PSU is functioning properly NOTE For certain premium configurations with high power consumption system PSU might stay with 2 0 mode only 1 1 redundant mode is not available NOTE While replacing the hot swappable PSU after next server boot the new PSU automatically updates to the same firmware and configuration of the replaced one For updating to the latest firmware and changing the configuration ...

Page 75: ...t PSU blank only in the second PSU bay 2 Remove the PSU Steps Align the PSU blank with the PSU bay and push it into the PSU bay until it clicks into place Figure 70 Installing a power supply unit blank Power interposer board This is a service technician replaceable part only Removing the power interposer board Prerequisites 1 Follow the safety guidelines listed in the Safety instructions Installin...

Page 76: ... PIB away from the system Figure 71 Removing the power interposer board Next steps Replace the power interposer board Installing the power interposer board Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the PIB board on the chassis with the edge of the hook 2 Press the board and move it...

Page 77: ...ites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If you are replacing the IDSDM card remove the MicroSD cards NOTE Before removing the SD cards label them temporarily with the corresponding slot numbers Reinstall the SD cards into the corresponding slots Steps Holding the blue pull tab lift the IDSDM card...

Page 78: ...ons 2 Follow the procedure listed in the Before working inside your system Steps 1 Locate the IDSDM connector on the system board To locate IDSDM see the System board jumpers and connectors section 2 Align IDSDM module with the connector on the system board 3 Press the IDSDM module until firmly seated on the system board connector 78 Installing and removing system components ...

Page 79: ...elines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the IDSDM module Steps 1 Locate the MicroSD card slot on the IDSDM module and press the card to partially release it from the slot For more information on the slot location see System board jumpers and connectors section 2 Hold the MicroSD card and remove...

Page 80: ...enabled in System Setup NOTE Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card slot on the IDSDM module Orient the MicroSD card appropriately and insert the contact pin end of the card into the slot To locate IDSDM see the System board jumpers and connectors section NOTE The slot is keyed to ...

Page 81: ... this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following components a Air shroud b Memory modules c Disconnect the fan cables d Expansion cards e Expansio...

Page 82: ...low the procedure listed in Before working inside your system 3 If you are replacing the system board remove all the components that are listed in the Removing the system board section Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placi...

Page 83: ...g steps a Use the Easy Restore feature to restore the Service Tag See the Restoring the system by using the Easy Restore feature section b If the service tag is not backed up in the backup flash device enter the system service tag manually See the Manually update the Service Tag by using System Setup section c Update the BIOS and iDRAC versions Re enable the Trusted Platform Module TPM See the Upg...

Page 84: ...e the default configuration settings press N NOTE After the restore process is complete system reboots Manually update the Service Tag After replacing a system board if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Power on the system 2 To ente...

Page 85: ... Pull the plastic rivet out of its slot on the system board Installing the TPM Steps 1 To install the TPM align the edge connectors on the TPM with the slot on the TPM connector 2 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 3 Press the plastic rivet until the rivet snaps into place 4 Replace the screw that secures the TPM to the system...

Page 86: ...ow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps 1 Disconnect the control panel cable from the system board connector NOTE Observe the routing of the cable as you remove it from the system 2 Open the cable retention latch 3 Remove the cable from cable clip 4 Using the Phillips 1 screwdriver remove the screws that secure the left control panel assembly ...

Page 87: ...le through the cable clip the guide slots in the system and connector on system board NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Close and secure the cable guiding latch 3 Align and insert the left control panel assembly in the slot on the system 4 Using the Phillips 1 screwdriver tighten the screws that secure the left control panel assembly to the system N...

Page 88: ... Remove the air shroud Steps 1 Disconnect the control panel cable and the VGA cable from the system board connector and remove the cable from cable clip NOTE Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screws that secure the right control panel assembly 3 Hold the right control panel assembly and remove the control panel along wit...

Page 89: ...ugh the latch side wall of the system and then slide the cable into the clip NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Align and insert the right control panel in the slot on the system 3 Connect the right control panel cable to the connector on the system board 4 Using the Phillips 1 screwdriver tighten the screws that secure the right control panel to the...

Page 90: ...3 Installing the right control panel Next steps 1 Install the air shroud 2 Install the front bezel 3 Follow the procedure listed in After working inside your system 90 Installing and removing system components ...

Page 91: ...e the system and reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 84 System board jumpers and connectors 1 Internal storage connector 2 Riser connector 3 Processor 4 Processor power connector 6 Jumper...

Page 92: ...OS configuration settings are cleared at system boot CAUTION You should be cautious when changing the BIOS settings The BIOS interface is designed for advanced users Any changes in the setting might prevent your system from starting correctly and may even result in data loss Disabling a forgotten password The software security features of the system include a system password and a setup password T...

Page 93: ...word you must move the jumper back to pins 2 and 4 NOTE If you assign a new system and or setup password with the jumper on pins 4 and 6 the system disables the new password s the next time it boots 5 Reconnect the peripherals and connect the system to the electrical outlet and then power on the system 6 Power off the system 7 Remove the system cover 8 Move the jumper on the system board from pins...

Page 94: ...system ID mode is active Press the system health and system ID button to switch to system health mode Solid amber Indicates that the system is in fail safe mode If the problem persists see the Getting help section Blinking amber Indicates that the system is experiencing a fault Check the System Event Log for specific error messages For information about the event and error messages generated by th...

Page 95: ...LCD backlight turns amber and displays an error code followed by descriptive text NOTE If the system is connected to a power source and an error is detected the LCD turns amber regardless of whether the system is powered on or off When the system powers off and there are no errors the LCD enters the standby mode after five minutes of inactivity Press any button on the LCD to power it on If the LCD...

Page 96: ...IPMI description in the SEL This enables you to match an LCD message with an SEL entry Select Simple to view LCD error messages in a simplified user friendly description For information about the event and error messages generated by the system firmware and agents that monitor system components go to qrl dell com Look Up Error Code type the error code and then click Look it up Set home Select the ...

Page 97: ...en Indicates that the NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off Indicates that the NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off Indicates that the NIC is connected to a va...

Page 98: ...ximum output power CAUTION When correcting a PSU mismatch replace the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown To change from a high output configuration to a low output configuration or vice versa you must power off the system CAUTION AC PSUs support both 240 V and 120 V input voltages with the excep...

Page 99: ...ive is accessed Figure 89 Drive indicators 1 Drive activity LED indicator 2 Drive status LED indicator 3 Drive capacity label NOTE If the drive is in the Advanced Host Controller Interface AHCI mode the status LED indicator does not power on NOTE Drive status indicator behavior is managed by Storage Spaces Direct Not all drive status indicators may be used Table 32 Drive indicator codes Drive stat...

Page 100: ...ut the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of issues encountered during testing Running the Embedded System Diagnostics from the Dell Lifecycle Controller Steps 1 When the system is booting press F10 2 Select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed ...

Page 101: ...lts of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded System diagnostics and indicator codes 101 ...

Page 102: ...ell com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your produ...

Page 103: ...system Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices an...

Page 104: ...ontacts you about the support case and helps you resolve the issue The available benefits vary depending on the Dell EMC Service entitlement purchased for your device For more information about SupportAssist go to www dell com supportassist 104 Getting help ...

Page 105: ...ting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM inter...

Page 106: ...e Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC...

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