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Dell E75S Series Installation And Service Manual Download Page 54

4. BP_PWR_1 (backplane power to system board)

Figure 43. 8 x 2.5-inch drive backplane

1. BP_PWR_CTRL

2. BP_DST_SA1 (PERC to backplane)

3. BP_DST_PA1 (PCIe connector)

4. BP_ DST_PB1 (PCIe connector)

5. BP_ DST_PA2 (PCIe connector)

6. BP_PWR_1 (backplane power and signal cable to system

board)

7. BP_DST_PB2 (PCIe connector)

Figure 44. 8x 3.5-inch drive backplane

1. BP_DST_SB1
2. BP_PWR_1 (backplane power and signal cable to system board)
3. BP_DST_SA1

Removing the drive backplane

Prerequisites

CAUTION:

 To prevent damage to the drives and backplane, remove the drives from the system before removing

the backplane.

CAUTION:

 Note the number of each drive and temporarily label them before you remove the drive so that you

can reinstall them in the same location.

NOTE:

 The procedure to remove the backplane is similar for all backplane configurations.

1. Follow the safety guidelines listed in the 

Safety instructions

.

2. Follow the procedure listed in the 

Before working inside your system

.

3.

Remove the air shroud

.

4.

Remove the drive backplane cover

.

5.

Remove the cooling fan cage assembly

.

6.

Remove the PERC card

.

7.

Remove the drives

.

8. If installed, disconnect the optical drive signal and power cables from the system.
9. Disconnect the drive backplane cables from the connectors on the system board.

54

Installing and removing system components

Summary of Contents for E75S Series

Page 1: ...Dell EMC PowerEdge R550 Installation and Service Manual Part Number E75S Series Regulatory Type E75S001 Dec 2021 Rev A03 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...Options to download and install OS drivers 25 Downloading drivers and firmware 25 Chapter 4 Minimum to POST and system management configuration validation 26 Minimum configuration to POST 26 Configuration validation 26 Error messages 27 Chapter 5 Installing and removing system components 28 Safety instructions 28 Before working inside your system 29 After working inside your system 29 Recommended ...

Page 4: ...rive backplane 54 Installing the drive backplane 55 Cable routing 57 System memory 60 System memory guidelines 60 General memory module installation guidelines 61 Removing a memory module 62 Installing a memory module 63 Processor and heat sink module 64 Removing processor and heat sink module 64 Removing the processor from the processor and heat sink module 66 Installing the processor into a proc...

Page 5: ...g the cooling fan cage board 104 Installing the cooling fan cage board 105 System board 106 Removing the system board 106 Installing the system board 107 Restoring the system using Easy Restore 109 Trusted Platform Module 109 Upgrading the Trusted Platform Module 109 Initializing TPM for users 110 Initializing the TPM 1 2 for users 110 Initializing the TPM 2 0 for users 110 Control panel 111 Remov...

Page 6: ...ly unit indicator codes 125 Drive indicator codes 127 Using system diagnostics 128 Dell Embedded System Diagnostics 128 Chapter 8 Getting help 130 Recycling or End of Life service information 130 Contacting Dell Technologies 130 Accessing system information by using QRL 130 Quick Resource Locator for PowerEdge R550 system 131 Receiving automated support with SupportAssist 131 Chapter 9 Documentati...

Page 7: ...ment This document provides an overview about the system information about installing and replacing components diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ...m Rear view of the system Inside the system Locating the Express Service Code and Service Tag System information label Rail sizing and rack compatibility matrix Front view of the system Figure 1 Front view of the 16 x 2 5 inch drive system Table 1 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system ID...

Page 9: ...n If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password Figure 2 Front view of the 8 x 2 5 inch drive system Table 2 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system ID status LED and the iDRAC Quick Sync 2 wireless indicator NO...

Page 10: ...y failed hardware components There are up to five status LEDs and an overall system health LED Chassis health and system ID bar For more information see the Status LED indicators section Quick Sync 2 wireless Indicates a Quick Sync enabled system The Quick Sync feature is optional This feature allows management of the system by using mobile devices called as OpenManage Mobile OMM feature Using iDR...

Page 11: ...con Description 1 Status LED indicators N A Indicates the status of the system For more information see the Status LED indicators section 2 System health and system ID indicator Indicates the system health For more information see the System health and system ID indicator codes section Figure 5 Left control panel with optional iDRAC Quick Sync 2 indicator Table 5 Left control panel with optional i...

Page 12: ... about the indicator codes see the System diagnostics and indicator codes section Right control panel view Figure 6 Right control panel view Table 6 Right control panel Ite m Indicator or button Icon Description 1 Power button Indicates if the system is powered on or off Press the power button to manually power on or off the system NOTE Press the power button to gracefully shut down the ACPI compl...

Page 13: ...t iDRAC press and hold the button for more than 16 seconds NOTE To reset iDRAC using system ID ensure that the system ID button is enabled in the iDRAC setup If the system stops responding during POST press and hold the system ID button for more than 5 seconds to enter the BIOS progress mode 5 PCIe expansion card slot 6 N A Enables you to connect PCI Express expansion cards 6 BOSS S2 module N A En...

Page 14: ...etwork connectivity These NIC ports can also be shared with iDRAC when iDRAC network settings is set to shared mode NOTE For more information see the Dell EMC PowerEdge R550 Technical Specifications on the product documentation page Inside the system Figure 8 Inside the system 1 Front PERC 2 Optical disk drive ODD 3 Cooling fan 4 Power interposer board 5 Intrusion switch 6 BOSS module tray 7 OCP 8...

Page 15: ...n configure monitor and troubleshoot the PowerEdge servers Figure 9 Locating the Express Service Code and Service tag 1 Information tag front view 2 Information tag back view 3 OpenManage Mobile OMM label 4 iDRAC MAC address and iDRAC secure password label 5 Service Tag Express Service Code QRL label The Mini Enterprise Service Tag MEST label is located on the rear of the system that includes the ...

Page 16: ...Figure 10 Service information 16 System overview ...

Page 17: ...Figure 11 Service information System overview 17 ...

Page 18: ...Figure 12 Memory information Figure 13 Configuration and layout 18 System overview ...

Page 19: ...Figure 14 Configuration and layout Figure 15 LED behavior System overview 19 ...

Page 20: ...Figure 16 System tasks 20 System overview ...

Page 21: ... at https i dell com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information that is listed below Specific details about rail types and their functionalities Rail adjustability range for various types of rack mounting flanges Rail depth with and without cable management accessories Types of racks supported for various types of r...

Page 22: ...RAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system a...

Page 23: ...s www dell com support article sln308699 Server LCD panel LCD panel section iDRAC Direct and Quick Sync 2 optional Integrated Dell Remote Access Controller User s Guide at https www dell com idracmanuals or for system specific Integrated Dell Remote Access Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation NOTE To determine the most ...

Page 24: ... your platform and for latest documentation version see KB article at https www dell com support article sln308699 Lifecycle Controller Dell Lifecycle Controller User s Guide at https www dell com idracmanuals or for system specific Dell Lifecycle Controller User s Guide go to https www dell com poweredgemanuals Product Support page of your system Documentation Dell recommends using Lifecycle Cont...

Page 25: ... go to https www dell com poweredgemanuals Product Support page of your system Documentation NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see https www dell com support article sln308699 Downloading drivers and firmware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prer...

Page 26: ...tions stored in a table maintained by iDRAC One or more sensors are assigned to each of the configuration elements During POST any configuration validation error is logged in the System Event Log SEL LifeCycle LC log The reported events are categorized in the configuration validation error table Table 12 Configuration validation error Error Description Possible cause and recommendations Example Co...

Page 27: ...the message is observed in the System Configuration Check operation Recommended Response Action Do the following and retry the operation 1 Disconnect the input power 2 Check for proper cable connection and component placement If the issue persists contact the service provider Category System Health HWC Hardware Config Severity Critical Trap EventID 2329 Table 14 Error message HWC8011 Error code HW...

Page 28: ...r supply unit Power interposer board Cooling fan cage board System board Trusted Platform Module Control panel Optional optical drive Safety instructions NOTE Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Ensure that two or more people lift the system horizontally from the box and place it on a flat surface rack ...

Page 29: ...guration see the Lifecycle Controller User s Guide at https www dell com idracmanuals CAUTION Do not install GPUs network cards or other PCIe devices on your system that are not validated and tested by Dell Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty Before working inside your system Prerequisites Follow the safety guidelines listed in...

Page 30: ...wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Optional front bezel NOTE LCD panel is optional on the front bezel If the front bezel has an LCD panel see LCD panel section Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Keep the bezel...

Page 31: ...es 1 Follow the safety guidelines listed in the Safety instructions 2 Locate and remove the bezel key NOTE The bezel key is part of the LCD bezel package Steps 1 Align and insert the tabs on the bezel into the slots on the system 2 Press the bezel until the release button clicks in place 3 Lock the front bezel Figure 19 Installing the front bezel with the LCD panel Installing and removing system c...

Page 32: ...any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals Steps 1 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock counterclockwise to the unlock position 2 Lift the release latch until the system cover slides back 3 Lift the cover from the system 32 Installing and removing system components ...

Page 33: ...ore working inside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock clockwise to the lock position Installing and removing sys...

Page 34: ...lane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Slide the drive backplane cover in the direction of the arrows marked on the drive backplane cover 2 Lift the drive backplane cover from the system 34 Installing and removing system components ...

Page 35: ...safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Align the drive backplane cover with the guide slots on the system 2 Slide the drive backplane cover toward the front of the system until the drive backplane cover fits into place Installing and removing system components 35 ...

Page 36: ...Figure 23 Installing the drive backplane cover Next steps Follow the procedure listed in After working inside your system 36 Installing and removing system components ...

Page 37: ...ide your system Steps Hold the air shroud at both ends and lift the air shroud out of the system Figure 24 Removing the air shroud Next steps Replace the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Align the slot on the air shroud with the standoff ...

Page 38: ...1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the air shroud Steps 1 Lift the blue release levers to unlock the cooling fan cage from the system 2 Hold the release levers and lift the cooling fan cage away from the system 38 Installing and removing system components ...

Page 39: ...retained by the cable retention bracket before installing the cooling fan cage assembly Incorrectly installed cables may get damaged 2 Follow the procedure listed in Before working inside your system 3 If installed remove the air shroud Steps 1 Align the guide rails on the cooling fan cage with the standoffs on the system 2 Lower the cooling fan cage into the system 3 Lower the blue release levers...

Page 40: ...ur system Removing a cooling fan Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Press the blue release tab and lift the cooling fan to disconnect the fan from the connector on the cooling fan cage board 40 Installing and removing system components ...

Page 41: ...guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Align and slide the cooling fan into the cooling fan cage until the fan clicks into place NOTE Cooling fan is not installed in slot 1 of cooling fan cage assembly Installing and removing system components 41 ...

Page 42: ...ocedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the cooling fan cage assembly NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Press the tab to release the side wall bracket cover NOTE Unroute the cables to rele...

Page 43: ...he air shroud 4 Remove the cooling fan cage assembly NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Align the side wall bracket with the tabs on the chassis 2 Press the side wall bracket with your thumbs until the bracket firmly clicks into place NOT...

Page 44: ...ites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Disconnect the system power cable from the system board Steps 1 Disconnect the intrusion switch cable from the connector on the system board NOTE Observe the routing of the cable as you remove it from the system 2 Using the Phillips ...

Page 45: ...g inside your system 3 Remove the air shroud 4 Disconnect the system power cable from the system board Steps 1 Align and insert the intrusion switch module into the slot on the system until firmly seated 2 Using the Phillips 1 screwdriver tighten the screw securing the intrusion switch module 3 Connect the intrusion switch cable to the connector on the system board NOTE Route the cable properly wh...

Page 46: ...art only Removing the optional serial COM port Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Disconnect the serial COM port cable from the connector on the system board NOTE Observe the routing of the cable as you remove it from the system 2 Open the card holder and lift the serial COM p...

Page 47: ...s 2 Follow the procedure listed in the Before working inside your system Steps 1 Open the card holder and lift the metal filler bracket from the system 2 Align and insert the serial COM port into the slot on the system until firmly seated and close the card holder 3 Connect the serial COM port cable to the connector on the system board NOTE Route the cable properly to prevent the cable from being ...

Page 48: ...es 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots Steps Press the release button and slide the drive blank out of the drive slot Figure 36 Removing a drive blank 48 Installing and removing system components ...

Page 49: ... the green activity or fault indicator blinks while the drive is powering off When the drive indicators are off the drive is ready for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured corr...

Page 50: ...AUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system NOTE When a replacement hot swappable drive is installed while the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank Any data on the replacement drive is immediately lost once the drive i...

Page 51: ...in the Safety instructions 2 Remove the drive carrier Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive screwdriver to remove the drive 2 Lift the drive out of the drive carrier Installing and removing system components 51 ...

Page 52: ...s 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive screwdriver to ins...

Page 53: ...ation the drive backplanes supported are listed here Table 15 Supported backplane options System Supported drives options PowerEdge R550 16 x 2 5 inch SAS SATA backplane 8 x 2 5 inch SAS SATA backplane 8 x 3 5 inch SAS SATA backplane Figure 42 16x 2 5 inch SAS SATA backplane 1 BP_DST_SB1 2 BP_PWR_CTRL backplane power and signal cable to system board 3 BP_DST_SB1 Installing and removing system comp...

Page 54: ...stem before removing the backplane CAUTION Note the number of each drive and temporarily label them before you remove the drive so that you can reinstall them in the same location NOTE The procedure to remove the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your syst...

Page 55: ... listed in the Before working inside your system 3 Remove the air shroud 4 Remove the drive backplane cover 5 Remove the cooling fan cage assembly 6 Remove the PERC card 7 Remove the drives NOTE To avoid damaging the backplane ensure to move the control panel cables from the cable routing clips before removing the backplane NOTE Route the cable properly when you replace it to prevent the cable fro...

Page 56: ...2 Connect the drive backplane cables to the connectors on the system board 3 Install the drives 4 Install the PERC card 5 Install the cooling fan cage assembly 6 Install the drive backplane cover 7 Install the air shroud 8 Follow the procedure listed in After working inside your system 56 Installing and removing system components ...

Page 57: ...nnector on system board BP_PWR_1 Power connector on backplane SIG_PWR_3 Power connector on system board BOSS_PWR BOSS card power connector BOSS_PWR Power connector for BOSS card on system board SL10_PCH_PA5 BOSS signal connector on system board BOSS signal on BOSS S2 card module Figure 48 8 x 3 5 inch SAS SATA Installing and removing system components 57 ...

Page 58: ...S S2 card module Figure 49 16 x 2 5 inch SAS SATA Table 18 16 x 2 5 inch SAS SATA From To CTRL_SRC_SB1 Signal connector on the front PERC BP_DST_SB1 Signal connector on backplane CTRL_DST_PA1 Signal connector on the front PERC SL3_CPU1_PB2 Signal connector on system board BP_PWR_1 Power connector on backplane SIG_PWR_3 Power connector on system board BOSS_PWR BOSS card power connector BOSS_PWR Pow...

Page 59: ...system board ODD Optical Disk Drive connector on system board ODD Optical Disk Drive ODD_PWR_1 ODD card power connector SIG_PWR_3 Power connector on system board BP_PWR_1 Power connector on backplane SIG_PWR_3 Power connector on system board BOSS_PWR BOSS card power connector BOSS_PWR Power connector for BOSS card on system board SL10_PCH_PA5 BOSS signal connector on system board BOSS signal on BO...

Page 60: ...werEdge R550 system supports DDR4 registered DIMMs RDIMMs System memory holds the instructions that are executed by the processor Your system contains 16 memory sockets organized into 8 channels per processor Memory channels are organized as follows Table 21 Memory channels Processor Channel A Channel B Channel C Channel D Channel E Channel F Channel G Channel H Processor 1 A1 A5 A3 A7 A2 A6 A4 A8...

Page 61: ...e selected for example Performance Optimized or Custom can be run at high speed or lower Maximum supported DIMM speed of the processors Maximum supported speed of the DIMMs NOTE MT s indicates DIMM speed in MegaTransfers per second The system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the re...

Page 62: ... memory modules being installed so always populate memory channels identically with equal DIMMs for best performance Supported RDIMM LRDIMM configurations are 1 2 4 6 8 DIMMs per processor Populate eight equal memory modules per processor one DIMM per channel at a time to maximize performance NOTE Equal memory modules refer to DIMMs with identical electrical specification and capacity that may be ...

Page 63: ...t NOTE Ensure the socket ejector latches are fully open before installing the memory module 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory mo...

Page 64: ... of the memory modules may not be installed properly Ensure that the memory modules are firmly seated in their sockets 5 Run the system memory test in system diagnostics Processor and heat sink module This is a service technician replaceable part only Removing processor and heat sink module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed...

Page 65: ...o the first nut to loosen it completely 2 Set all the anti tilt wires to unlocked position inward position Figure 55 Loosening the nuts and setting the anti tilt wires to the unlock position 3 Lift the PHM from the system and set the PHM aside with the processor side facing up Figure 56 Removing a processor heat sink Installing and removing system components 65 ...

Page 66: ...dule CAUTION You may find the CMOS battery loss or CMOS checksum error displayed during the first instance of powering on the system after the processor or system board replacement which is expected To fix this simply go to setup option to configure the system settings Steps 1 Place the heat sink with the processor side facing up 2 Using your thumb lift the thermal interface material TIM break lev...

Page 67: ... release tab at the pin 1 connector pull out the tip of the retaining clip release tab and then lift the retaining clip partially from the heat sink 5 Repeat the procedure at the remaining three corners of the retaining clip 6 After all the corners are released from the heat sink lift the retaining clip from the pin 1 corner of the heat sink Installing and removing system components 67 ...

Page 68: ...ce the processor in the processor tray with the connector side facing down NOTE Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Place the retaining clip on top of the processor in the processor tray aligning pin 1 indicator on the processor NOTE Ensure the pin 1 indicator on the retaining clip is aligned with the pin 1 indicator on the p...

Page 69: ...ocessor is securely latched to the retaining clip Figure 61 Press the retaining clip on the four sides 4 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 5 Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the bottom of the heat sink Installing and removing system components 69...

Page 70: ...ng the processor socket NOTE The thermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 62 Applying thermal grease 6 For new heat sink remove the Thermal Interface Material TIM protective film from the base of heat sink 70 Installing and removing system components ...

Page 71: ...he four corners CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure latching features on retaining clip and heat sink are aligned during assembly Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the retaining clip before placing the heat sink onto the retaining clip Installing and removing system components ...

Page 72: ...y guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If installed remove the processor dust cover Steps 1 Set the anti tilt wires to the unlocked position on the heat sink inward position 2 Align the pin 1 indicator of the processor heat sink module PHM to the system board and then place the PHM on the proce...

Page 73: ...ive nuts 8 in lbf on the PHM in the order below a In a random order tighten the first nut three turns b Tighten the nut diagonally opposite to the nut you tighten first c Repeat the procedure for the remaining two nuts d Return to the first nut to tighten it completely e Check all the nuts to ensure they are firmly secured Installing and removing system components 73 ...

Page 74: ...sion cards NOTE When an expansion card is not supported or missing the iDRAC and Lifecycle Controller logs an event This does not prevent your system from booting However if a F1 F2 pause occurs with an error message see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www dell com poweredgemanuals 74 Installing and removing system components ...

Page 75: ...th x4 5 Processor 2 Low profile Half length x16 6 Processor 2 Low profile Half length x16 Config 0 1 N A 1 Processor 1 Low profile Half length x16 2 PCH Low profile Half length x4 NOTE The expansion card slots are not hot swappable The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should ...

Page 76: ... 1 2 4 Broadcom NIC 1Gb 5 6 1 2 4 Intel NIC 1Gb 5 6 1 2 4 Mellanox NIC HDR100 VPI Not supported N a Mellanox NIC HDR VPI Not supported N a Broadcom OCP 25Gb Integrated slot 1 Mellanox OCP 3 25Gb Integrated slot 1 Intel OCP 25Gb Integrated slot 1 Marvell OCP 25Gb Integrated slot 1 Mellanox OCP 25Gb Integrated slot 1 SolarFlare OCP 25Gb Integrated slot 1 Broadcom OCP 10Gb Integrated slot 1 Marvell O...

Page 77: ...com NIC 1Gb 1 2 4 Intel NIC 1Gb 1 2 4 Mellanox NIC HDR100 VPI Not supported N a Mellanox NIC HDR VPI Not supported N a Broadcom OCP 25Gb Integrated slot 1 Intel OCP 25Gb Integrated slot 1 Marvell OCP 25Gb Integrated slot 1 Mellanox OCP 25Gb Integrated slot 1 Mellanox OCP 3 25Gb Integrated slot 1 SolarFlare OCP 25Gb Integrated slot 1 Broadcom OCP 10Gb Integrated slot 1 Marvell OCP 10Gb Integrated s...

Page 78: ...ate to open the PCIe card holder 2 Disconnect the cables form the expansion card 3 By holding the edges lift the expansion card from the PCIe slot on the system board Figure 68 Removing the expansion card 4 Install the metal filler bracket if not replacing the expansion card NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence 78 Installing and...

Page 79: ...ed remove the air shroud Steps 1 Rotate to open the PCIe card holder 2 If Installed lift the metal filler bracket from the system NOTE Store the riser blanks for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and ...

Page 80: ... until the expansion card is fully seated on the PCIe slot NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 71 Installing the expansion card Next steps 1 If removed install the air shroud 2 Follow the procedure listed in After working inside your system 80 Installing and removing system components ...

Page 81: ...to the corresponding slots Steps Holding the blue pull tab lift the IDSDM card out of the system Figure 72 Removing the IDSDM module Next steps Replace the IDSDM module Installing the IDSDM module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Locate the IDSDM connector on the system boar...

Page 82: ...al 2 Follow the procedure listed in the After working inside your system Optional BOSS S2 card Removing the BOSS S2 module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If required remove the air shroud Steps 1 Pull and lift the BOSS S2 card carrier retention latch lock to open 2 Slide the BOS...

Page 83: ... 0 5 x 4 5 mm screw that secures the M 2 SSD to the BOSS S2 card carrier 4 Slide the M 2 SSD out from the BOSS S2 card carrier Figure 75 Removing the M 2 SSD 5 Disconnect the BOSS power cable from the PIB and the BOSS signal cable from the motherboard Installing and removing system components 83 ...

Page 84: ... secure the BOSS S2 module on the BOSS module bay 7 Slide out the BOSS S2 module from the BOSS module bay Figure 77 Removing the BOSS S2 module 8 Remove the BOSS power cable and BOSS signal cable from the BOSS S2 controller card module Figure 78 Removing the BOSS power cable and BOSS signal cable 84 Installing and removing system components ...

Page 85: ...he BOSS S2 module Figure 79 Removing the BOSS cover Next steps 1 Replace the BOSS S2 module Installing the BOSS S2 module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If required remove the air shroud Installing and removing system components 85 ...

Page 86: ...onnect the BOSS power cable and BOSS signal cable to the BOSS S2 module Figure 81 Connecting the BOSS power cable and BOSS Signal cable to the BOSS S2 module 3 Slide the BOSS S2 module into the BOSS module bay until it is firmly seated 4 Using the Phillips 1 screwdriver secure the BOSS S2 module on the BOSS module bay with the two M3 x 0 5 x 4 5 mm screws 86 Installing and removing system componen...

Page 87: ...necting the BOSS power cable and signal cable 6 Align the M 2 SSD at an angle with the BOSS S2 card carrier 7 Insert the M 2 SSD until it is firmly seated in the BOSS S2 card carrier 8 Using the Phillips 1 screwdriver secure the M 2 SSD on the BOSS S2 card carrier with the M3 x 0 5 x 4 5 mm screw Installing and removing system components 87 ...

Page 88: ...the BOSS S2 card carrier Next steps 1 If removed install the air shroud 2 Follow the procedure listed in the After working inside your system Front mounting front PERC module This is a service technician replaceable part only Removing the front mounting front PERC module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 88 Installing and removing system components ...

Page 89: ...ving the front mounting front PERC module Next steps 1 Replace the front mounting front PERC module Installing the front mounting front PERC module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the drive backplane cover 5 Remove the cooling fan cage assembly 6 Ro...

Page 90: ...fan cage assembly 3 Install the drive backplane cover 4 Install the air shroud 5 Follow the procedure listed in After working inside your system Optional OCP card Removing the OCP shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Hold the edges of the OCP shroud and lift the shroud at a...

Page 91: ...in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Place the OCP shroud at an angle and align the slot on the OCP shroud with the standoff on the system 2 Lower and press the OCP shroud until it clicks into place Figure 89 Installing the OCP shroud Installing and removing system components 91 ...

Page 92: ... instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the OCP shroud Steps 1 Open the blue latch to disengage the OCP card 2 Push the OCP card towards the rear end of the system to disconnect from the connector on the system board 3 Slide the OCP card out of the slot on the system 92 Installing and removing system components ...

Page 93: ...ollow the procedure listed in the Before working inside your system 3 Remove the OCP shroud Steps 1 If installed remove the filler bracket 2 Open the blue latch on the system board 3 Slide the OCP card into the slot in the system 4 Push until the OCP card is connected to the connector on the system board 5 Close the blue latch to lock the OCP card to the system Figure 91 Installing the OCP card In...

Page 94: ...he same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If required move aside the cable that pass over the battery...

Page 95: ... Hold the battery with the positive side facing up and slide it under the securing tabs b Press the battery into the connector until it snaps into place Figure 93 Installing the system battery Next steps 1 Follow the procedure listed in the After working inside your system 2 Confirm that the battery is operating properly by performing the following steps Installing and removing system components 9...

Page 96: ...e System board jumpers and connectors section Removing the internal USB card Prerequisites CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm width x 57 15 mm length x 7 9 mm height 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your syste...

Page 97: ...ard with the connector on the system board and press firmly until the internal USB card is seated Figure 95 Installing the internal USB card Next steps 1 Follow the procedure listed in After working inside your system 2 While booting press F2 to enter System Setup and verify that the system detects the USB memory key MicroSD card Removing the MicroSD card Prerequisites 1 Follow the safety guidelin...

Page 98: ...Safety instructions 2 Follow the procedure listed in Before working inside your system NOTE To use an MicroSD card with your system ensure that the Internal SD Card Port is enabled in System Setup NOTE Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card slot on the IDSDM module Orient the Micro...

Page 99: ... spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the system load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state returns to an active output state If having both PSUs active is more efficient than ...

Page 100: ...installing a second PSU Figure 98 Removing a power supply unit blank Next steps Replace the PSU blank or install the PSU Installing a power supply unit blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions NOTE Install the power supply unit PSU blank only in the second PSU bay 2 Remove the PSU Steps Align the PSU blank with the PSU bay and push it into the PSU bay un...

Page 101: ...ion at https www dell com poweredgemanuals Steps Press the orange release latch and holding the PSU handle slide the PSU out of the PSU bay Figure 100 Removing a power supply unit Next steps Replace the PSU or install the PSU blank Installing a power supply unit Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 For systems that support redundant Power Supply Units PS...

Page 102: ...ption system PSU might stay with 2 0 mode only 1 1 redundant mode is not available NOTE While replacing the hot swappable PSU after next server boot the new PSU automatically updates to the same firmware and configuration of the replaced one For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Power interposer bo...

Page 103: ...re listed in the Before working inside your system 3 Remove the air shroud 4 Remove the PSU 5 Disconnect the cables that are connected to power interposer board PIB and observe the cable routing Steps 1 Align the slots on the power interposer board PIB with the hook on the system and lower it into place 2 Using Phillips 2 screwdriver tighten the screws to secure the PIB to the system Installing an...

Page 104: ...cage board Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the following components a Air shroud b Cooling fan cage assembly 4 Disconnect cables from the fan board Steps 1 Using a Phillips 2 screwdriver remove the screws that secures the fan board to the system 2 Holding the edges lift th...

Page 105: ...tructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following components a Air shroud b Cooling fan cage assembly 4 Disconnect cables from the fan board Steps 1 Align and lower the fan board with the screw holes in the system 2 Using a Phillips 2 screwdriver tighten the screws that secures the fan board to the system Installing and removing system components 1...

Page 106: ...very key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove ...

Page 107: ...e system board Installing the system board Prerequisites NOTE Before replacing the system board replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If you are replacing the system board remo...

Page 108: ...n cage assembly f Processor and heat sink module g Memory modules h OCP if removed i OCP shroud j Air shroud 2 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 3 Ensure that you perform the following steps a Use the Easy Restore feature to restore the Service Tag See the Restoring t...

Page 109: ...tion data press Y To use the default configuration settings press N NOTE After the restore process is complete system reboots Trusted Platform Module This is a service technician replaceable part only Upgrading the Trusted Platform Module Removing the TPM Prerequisites NOTE Ensure the operating system is compatible with the TPM version you are installing Ensure that you download and install the la...

Page 110: ...The TPM Status changes to Enabled Activated Initializing the TPM 1 2 for users Steps 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Preboot Measurements 4 From the TPM Command option select Activate 5 Save the settings 6 Restart your system Initializing the TP...

Page 111: ...teps 1 Disconnect the control panel cable from the system board connector NOTE Observe the routing of the cable as you remove it from the system 2 Using the Phillips 1 screwdriver remove the screws that secure the cable cover and left control panel assembly to the system 3 Remove the cable cover away the system 4 Holding the left control panel assembly remove the control panel along with the cable...

Page 112: ...the connector on the system board 5 Using the Phillips 1 screwdriver tighten the screws to secures the left control panel and the cable cover to the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 110 Installing the left control panel Next steps 1 Install the cooling fan cage assembly 2 Install the drive backplane cover 3 Ins...

Page 113: ... the right control panel assembly remove the control panel along with the cable from the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 111 Removing the right control panel Next steps Replace the right control panel Installing the right control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructi...

Page 114: ... and VGA cable to the connectors on the system board 5 Using the Phillips 1 screwdriver tighten the screws that secures the right control panel and the cable cover to the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 112 Installing the right control panel Next steps 1 Install the cooling fan cage assembly 2 Install the driv...

Page 115: ...nect the power and signal cables from the optical disk drive ODD and observe the cable routing Steps Press the blue latch to disengage the ODD from the system and slide out the ODD Figure 113 Removing the ODD Next steps Replace the ODD Installing the optical disk drive Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working...

Page 116: ...g the ODD Next steps 1 Connect the power and signal cables to the ODD and system board connector Route the cables though the side wall bracket 2 Install the drive backplane cover 3 Install the air shroud 4 Follow the procedure listed in After working inside your system 116 Installing and removing system components ...

Page 117: ...stem and reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 115 System board jumpers and connectors Table 27 System board jumpers and connectors Item Connector Description 1 SYS_ID System ID Connector 6...

Page 118: ... 15 A3 A7 A1 A5 DIMMs for processor 1 Channels A B C D 16 CPU 1 SL10_PCH_PA5 Processor 1 17 A6 A2 A8 A4 DIMMs for processor 1 Channels E F G H 18 SL3_CPU1_PB2 PCIe cable connector 3 Processor 1 19 B6 B2 B8 B4 DIMMs for processor 2 Channels E F G H 20 SYS_PWR2 System Power Connector 2 21 CPU 2 Processor 2 22 B3 B7 B1 B5 DIMM for processor 2 channels A B C D 23 LFT_CP Left Control Panel 24 FAN_SIG1 ...

Page 119: ...vice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Power off the system and all attached peripherals Disconnect the system from the electrical outlet and disconnect the peripherals 2 Remove the system cover 3 Move the jumper on the system board from pins 2 an...

Page 120: ...tor The indicator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Temperature indicator The indicator turns solid amber ...

Page 121: ...tion about the supported PCIe cards see the Expansion card installation guidelines section System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system Figure 117 System health and system ID indicator Table 30 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indica...

Page 122: ...ed Check if iDRAC Quick Sync 2 feature is configured to be disabled by iDRAC If the problem persists see the Getting help section www dell com poweredgemanuals or Dell OpenManage Server Administrator User s Guide at https www dell com openmanagemanuals Solid amber Indicates that the system is in fail safe mode Restart the system If the problem persists see the Getting help section Blinking amber I...

Page 123: ...system is connected to a power source and an error is detected the LCD turns amber regardless of whether the system is powered on or off When the system powers off and there are no errors the LCD enters the standby mode after five minutes of inactivity Press any button on the LCD to power it on If the LCD panel stops responding remove the bezel and reinstall it If the problem persists see Getting ...

Page 124: ...IPMI description in the SEL This enables you to match an LCD message with an SEL entry Select Simple to view LCD error messages in a simplified user friendly description For information about the event and error messages generated by the system firmware and agents that monitor system components go to qrl dell com Look Up Error Code type the error code and then click Look it up Set home Select the ...

Page 125: ...en Indicates that the NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off Indicates that the NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off Indicates that the NIC is connected to a va...

Page 126: ...imum output power CAUTION When correcting a PSU mismatch replace the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown To change from a high output configuration to a low output configuration or vice versa you must power off the system CAUTION AC PSUs support both 240 V and 120 V input voltages with the except...

Page 127: ...LEDs on the drive carrier indicate the state of each drive Each drive carrier has two LEDs an activity LED green and a status LED bicolor green amber The activity LED blinks whenever the drive is accessed Figure 121 Drive indicators on the drive and the mid drive tray backplane 1 Drive activity LED indicator 2 Drive status LED indicator 3 Drive capacity label NOTE If the drive is in the Advanced H...

Page 128: ...System Diagnostics is also known as Enhanced Pre boot System Assessment ePSA diagnostics The Embedded System Diagnostics provide a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed devi...

Page 129: ...ntrols Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded System diagnost...

Page 130: ... com support home 2 Select your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Search The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product ...

Page 131: ...ical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist a...

Page 132: ...ting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM inter...

Page 133: ...e Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC...

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