Dell E45S003 Installation And Service Manual Download

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Figure 78. Removing the mini PERC card cable

3. Slide out the mini PERC card to disengage from the card holder on the system board.
4. Lift the mini PERC card out of the system.

Figure 79. Removing the mini PERC card

Next steps

Replace the mini PERC card

Installing the mini PERC card

Prerequisites

1. Follow the safety guidelines listed in the

Safety instructions

2. Follow the procedure listed in

Before working inside your system

Installing and removing system components

Summary of Contents for E45S003

Page 1: ...Dell EMC PowerEdge R6515 Installation and Service Manual Regulatory Model E45S Series Regulatory Type E45S003 April 2021 Rev A09 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...download firmware 22 Options to download and install OS drivers 22 Downloading drivers and firmware 23 Chapter 4 Installing and removing system components 24 Safety instructions 24 Before working inside your system 25 After working inside your system 25 Recommended tools 25 Optional front bezel 26 Removing the front bezel 26 Installing the front bezel 26 System cover 27 Removing the system cover 2...

Page 4: ...ion cards and expansion card risers 60 Expansion card installation guidelines 60 Removing the expansion card risers 62 Installing the expansion card risers 63 Removing expansion card from the expansion card riser 65 Installing an expansion card into the expansion card riser 67 Micro SD card 70 Removing the MicroSD card 70 Installing the MicroSD card 70 M 2 SSD module 71 Removing the M 2 SSD module...

Page 5: ...9 Removing the right control panel 100 Installing the right control panel 101 Chapter 5 Jumpers and connectors 103 System board connectors 104 System board jumper settings 105 Disabling a forgotten password 105 Chapter 6 System diagnostics and indicator codes 106 Status LED indicators 106 System health and system ID indicator codes 107 iDRAC Quick Sync 2 indicator codes 107 iDRAC Direct LED indica...

Page 6: ...Receiving automated support with SupportAssist 115 Chapter 8 Documentation resources 116 6 Contents ...

Page 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ... For more information see the Dell EMC PowerEdge R6515 Technical Specifications on the product documentation page Topics Front view of the system Rear view of the system Inside the system Locating the Express Service Code and Service Tag System information label Rail sizing and rack compatibility matrix Front view of the system Figure 1 Front view of 4 x 3 5 inch drive system Table 1 Features avai...

Page 9: ...ss to iDRAC the Information tag also contains the iDRAC secure default password 6 Drive 4 N A Enables you to install drives that are supported on your system Figure 2 Front view of 8 x 2 5 inch drive system Table 2 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system ID status LED and the iDRAC Quick S...

Page 10: ...DRAC Quick Sync 2 indicator is available only on certain configurations Status LED Enables you to identify any failed hardware components There are up to five status LEDs and an overall system health LED Chassis health and system ID bar For more information see the Status LED indicators section Quick Sync 2 wireless Indicates a Quick Sync enabled system The Quick Sync feature is optional This feat...

Page 11: ... 2 System health and system ID indicator Indicates the system health For more information see the System health and system ID indicator codes section 3 iDRAC Quick Sync 2 wireless indicator optional Indicates if the iDRAC Quick Sync 2 wireless option is activated The Quick Sync 2 feature allows management of the system using mobile devices This feature aggregates hardware firmware inventory and va...

Page 12: ... to the system 3 iDRAC Direct LED indicator N A The iDRAC Direct LED indicator lights up to indicate that the iDRAC Direct port is actively connected to a device 4 iDRAC Direct port Micro AB USB The iDRAC Direct port Micro AB USB enables you to access the iDRAC direct Micro AB USB features For more information see the https www dell com idracmanuals NOTE You can configure iDRAC Direct by using a U...

Page 13: ...information on the PSU configurations see the Dell EMC PowerEdge R6515 Technical Specifications on the product documentation page 8 LOM Riser Ethernet port 2 Optional N A The NIC ports that are integrated on the LAN on Motherboard LOM riser provide network connectivity 9 USB 3 0 port 2 These USB ports support USB 3 0 10 VGA port Enables you to connect a display device to the system 11 System statu...

Page 14: ... Service Tag are used to identify the system The information tag is located on the front of the system that includes system information such as Service Tag Express Service Code Manufacture date NIC MAC address QRL label and so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password If you have opted for iDRAC Quick Sync 2 the ...

Page 15: ...ervice Tag MEST label is located on the rear of the system that includes Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is located on a label on left wall of the chassis System information label The system information label is located on...

Page 16: ...Figure 10 Service information 16 PowerEdge R6515 system overview ...

Page 17: ...Figure 11 Memory information PowerEdge R6515 system overview 17 ...

Page 18: ...Figure 12 System tasks Figure 13 Icon Legend 18 PowerEdge R6515 system overview ...

Page 19: ...dell com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information that is listed below Specific details about rail types and their functionalities Rail adjustability ranges for various rack mounting flange types Rail depth with and without cable management accessories Rack types that are supported for various rack mounting flange...

Page 20: ...grated Dell Remote Access Controller iDRAC is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers iDRAC alerts you to system issues helps you to perform remote management and reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first co...

Page 21: ...e USB cable You can also access iDRAC through the shared LOM mode if you have opted for a system that has the shared LOM mode enabled Options to log in to iDRAC To log in to the iDRAC Web User Interface open a browser and enter the IP address You can log in to iDRAC as iDRAC user Microsoft Active Directory user Lightweight Directory Access Protocol LDAP user In the log in screen displayed if you h...

Page 22: ...m support article sln308699 OpenManage Deployment Toolkit www dell com openmanagemanuals OpenManage Deployment Toolkit Dell certified VMware ESXi www dell com virtualizationsolutions NOTE For more information about Installation and How to videos for supported operating systems on PowerEdge system see Supported Operating Systems for Dell EMC PowerEdge systems Options to download firmware You can do...

Page 23: ...mware It is recommended that you download and install the latest BIOS drivers and systems management firmware on the system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support drivers 2 Enter the Service Tag of the system in the Enter a Dell Service Tag Dell EMC Product ID or Model field and then press Enter NOTE ...

Page 24: ...ule Control panel Safety instructions NOTE To avoid injury do not lift the system on your own Get others to assist you WARNING Opening or removing the system cover while the system is turned on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product do...

Page 25: ...attached peripherals 2 Disconnect the system from the electrical outlet and disconnect the peripherals 3 If applicable remove the system from the rack For more information see the Rail Installation Guide relevant to your rail solutions at www dell com poweredgemanuals 4 Remove the system cover After working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions...

Page 26: ...t of the LCD bezel package Steps 1 Unlock the bezel 2 Press the release button and disengage the left end of the bezel 3 Unhook the right end and remove the bezel Figure 15 Removing the front bezel with the LCD panel Next steps Replace the bezel Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same Prerequisites 1 Follow the safety guideline...

Page 27: ...requisites 1 Follow the safety guidelines listed in the Safety instructions 2 Power off the system and any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals Steps 1 Use a 1 4 inch flat head or a Phillips 2 screwdriver to rotate the lock counterclockwise to the unlock position 2 Lift the release latch until the system cover slides back 3 Lift the cover from the...

Page 28: ...ore working inside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock clockwise to the lock position 28 Installing and removing ...

Page 29: ...ive backplane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Slide the backplane cover in the direction of the arrows marked on the backplane cover 2 Lift the backplane cover from the system Installing and removing system components 29 ...

Page 30: ...backplane cover Prerequisites Follow the safety guidelines listed in the Safety instructions Steps 1 Align the backplane cover with the guide slots on the system 2 Slide the backplane cover toward the front of the system until the backplane cover fits into place 30 Installing and removing system components ...

Page 31: ...Figure 20 Installing the drive backplane cover Next steps Follow the procedure listed in After working inside your system Installing and removing system components 31 ...

Page 32: ...r system Steps Hold the air shroud touch points at both ends and lift the air shroud out of the system Figure 21 Removing the air shroud Next steps Replace the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Align the slot on the air shroud with the sta...

Page 33: ... the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Move the cables out of way to access the fan cable connector on the system board NOTE Observe the fan cable routing or make a note on the fan cable routing Steps 1 Disconnect the cooling fan cable connected to the system board connector 2 Holding the blue tab lift the cooling fan out of the fan cage Installing...

Page 34: ...ns 2 Follow the procedure listed in the Before working inside your system Steps 1 Lower the cooling fan into the cage until it is seated firmly 2 Route the cable properly to prevent the cable from being pinched or crimped 3 Press the release tabs on the fan cable connector and connect the cable to the system board 34 Installing and removing system components ...

Page 35: ...in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Keep the plastic scribe ready Steps 1 Disconnect and remove the intrusion switch cable from the connector on the system board Observe the routing of the cable as you remove it from the system 2 Using a plastic scribe slide the intrusion switch out of the intrusion switch slot...

Page 36: ...ollow the procedure listed in the Before working inside your system Steps 1 Align and slide the intrusion switch in the slot until it is firmly seated in the slot on the system NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped 2 Connect the intrusion switch cable to the connector on the system board 36 Installing and removing system components ...

Page 37: ...k Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots Steps Press the release button and slide the drive blank out of the drive slot Figure 27 Removing a drive blank Installing and removing system components 37 ...

Page 38: ... the green activity or fault indicator blinks while the drive is powering off When the drive indicators are off the drive is ready for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured corr...

Page 39: ...ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank or contains data that you wish to overwrite Any data on the replacement drive is immediately lost...

Page 40: ...afety instructions 2 If installed remove the front bezel Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive screwdriver to remove the drive 2 Lift the drive out of the drive carrier 40 Installing and removing system components ...

Page 41: ... 4 in lbs Steps 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE If the hard drive or SSD carrier has Torx screw use Torx 6 for 2 5 inch drive or Torx 8 for 3 5 inch drive...

Page 42: ...ion the drive backplanes supported are listed here Table 11 Supported backplane options System Supported hard drives options PowerEdge R6515 3 5 inch x4 SAS SATA backplane 2 5 inch x8 SAS or SATA backplane 2 5 inch x10 SAS SATA or NVMe backplane Figure 33 4 x 3 5 drive backplane 1 release tab 2 SAS_A connector on the backplane 3 backplane power cable 42 Installing and removing system components ...

Page 43: ...rive so that you can reinstall them in the same location NOTE The procedure to remove the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the backplane cover 5 Remove all the drives 6 Disconnect the VGA cable from the system ...

Page 44: ...all the drives NOTE To avoid damaging the backplane ensure to move the control panel cables from the cable routing clips before removing the backplane NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Use the hooks on the system as guides to align the slots on the backplane with the guides on the system 2 Insert the backplane into the guid...

Page 45: ...ed reconnect the optical drive power and signal cables to the drive 3 Reconnect all the disconnected cables to the backplane 4 Install all the drives 5 Install the backplane cover 6 Install the air shroud 7 Follow the procedure listed in After working inside your system Installing and removing system components 45 ...

Page 46: ... routing Figure 38 Cable routing 4 x 3 5 inch drive backplane to the mini PERC card Figure 39 Cable routing 4 x 3 5 inch drive backplane to the onboard controller 46 Installing and removing system components ...

Page 47: ... 5 inch drive backplane to the onboard controller NVMe System memory System memory guidelines The PowerEdge R6515 system supports DDR4 registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs System memory holds the instructions that are executed by the processor Installing and removing system components 47 ...

Page 48: ...nnel F Channel G Channel H AMD Processor Slots 6 and 12 Slots 5 and 11 Slots 2 and 10 Slots 1 and 9 Slots 8 and 16 Slots 7 and 15 Slots 4 and 14 Slots 3 and 13 Table 13 Supported memory matrix DIMM type Rank type Capacity DIMM rated voltage and speed Operating Speed 1 DIMMs per Channel DPC 2 DIMMs per Channel DPC RDIMM 1R 8 GB DDR4 1 2V 3200 MT s 3200 MT s 2933 MT s 2R 16 GB 32 GB 64 GB DDR4 1 2V ...

Page 49: ...les being installed so always populate memory channels identically with equal DIMMs for best performance Minimum recommended configuration is to populate four equal memory modules per processor AMD recommends limiting processors in that system to 32 cores or less Populate eight equal memory modules per processor one DIMM per channel at a time to maximize performance NOTE Equal memory modules refer...

Page 50: ...ported 7742 4 2 1 0 7702 4 2 1 0 7702P 4 2 1 7662 4 2 1 0 7642 4 2 1 0 7552 2 1 0 7542 4 2 1 0 7532 4 2 1 0 7502 4 2 1 0 7502P 4 2 1 7452 4 2 1 0 7402 4 2 1 0 7402P 4 2 1 7352 4 2 1 0 7302 4 2 1 0 7302P 4 2 1 7282 1 0 7272 1 0 7262 4 2 1 0 7252 1 0 7232P 1 7F72 2 1 0 7F52 4 2 1 0 7F32 4 2 1 0 7H12 4 2 1 0 7763 4 2 1 0 7413 4 2 1 0 75F3 4 2 1 0 Table 16 Optimal NPS configuration Number of DIMMs per...

Page 51: ...acked on top odd configurations Any memory channel where one of the two channels is not populated is not interleaved There is no alternate as all configurations can be mapped into this mode NPS2 Four channel interleaving This interleaves the four channels on the left or right half of a processor which are channels A B C D and E F G H All four channels require equal memory modules populated Each ha...

Page 52: ...ty guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 If a memory module is installed in the socket remove it NOTE Ensure the...

Page 53: ...gate to System Setup Main Menu System BIOS Memory Settings In the Memory Settings screen the System Memory Size must reflect the updated capacity of the installed memory 4 If the System Memory Size is incorrect one or more of the memory modules may not be installed properly Ensure that the memory modules are firmly seated in their sockets 5 Run the system memory test in system diagnostics Processo...

Page 54: ...t to touch for some time after the system has been powered off Allow the heat sink to cool before removing it 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the heat sink CAUTION You may find the CMOS battery loss or CMOS checksum error displayed during the first instance of po...

Page 55: ... plate 2 Release the processor socket rail frame by lifting up the blue latches Figure 47 Lifting the rail frame 3 Holding the blue tab on the processor tray slide the tray out of the rail frame Installing and removing system components 55 ...

Page 56: ...equisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Holding the blue tab on the processor tray slide the tray into the processor socket rail frame until firmly seated 56 Installing and removing system components ...

Page 57: ...o the processor socket base by tightening the screws in the sequence 1 2 and 3 When all three screws are fully threaded the socket is then actuated The three screws are tightened to a torque value of 12 0 1 0 lbf in NOTE Press the force plate while tightening the screws to avoid tilting of the processor cover out of the processor socket Installing and removing system components 57 ...

Page 58: ...isted in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If installed remove the processor dust cover Steps 1 If you are using an existing heat sink remove the thermal grease on the heat sink by using a clean lint free cloth NOTE For a new heat sink the thermal paste is pre applied to the heat sink Remove the protective cover...

Page 59: ... heat sink should align with the screw holes on the processor plate 4 Using a Torx T20 screwdriver tighten the captive screws in the order mentioned below NOTE The captive screw numbers are marked on the heat sink a Partially tighten the captive screws 1 and 2 approximately 3 turns b Partially tighten the captive screws 3 and 4 approximately 3 turns c Tighten the captive screws 1 and 2 completely ...

Page 60: ...sion card slots are not hot swappable The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All the other expansion cards should be installed in the card priority and slot priority order Table 18 No riser configuration Slot 1 Card ty...

Page 61: ... LOM Riser 2x1 G 2x10 G 2x25 G 1 1 Table 20 Riser configuration include slots 1 2 and 3 Card type Slot priority Maximum number of cards PERC 9 Mini mono H730P H330 Integrated slot 1 PERC 10 Mini mono H740P Integrated slot 1 HBA Mini mono HBA330 Integrated slot 1 PERC 10 External adapter H840 3 2 2 PERC 10 External adapter H840 FH or LP 3 2 2 PERC 11 External adapter HBA355E 3 2 2 HBA External adap...

Page 62: ...moving the expansion card risers Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Disconnect any cables connected to the expansion card Steps Hold the touch points and lift the expansion card riser from the riser connector on the system board Figure 54 Removing the low pro...

Page 63: ... procedure listed in the Before working inside your system 3 If removed install the expansion cards into the expansion card risers Steps 1 Holding the touch points align the expansion card riser with the connector and the riser guide pin on the system board 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector NOTE The numbers on the ...

Page 64: ...igure 57 Installing the low profile right riser Next steps 1 If required re connect the cables to the expansion card 2 Install the air shroud 3 Follow the procedure listed in After working inside your system 4 Install any device drivers required for the card as described in the documentation for the card 64 Installing and removing system components ...

Page 65: ...edure to remove the T4 GPU card and the expansion card is the same Steps 1 Pull and lift up the expansion card retention latch lock to open 2 Hold the expansion card by its edges and pull the card until the card edge connector disengages from the expansion card connector on the riser NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 5...

Page 66: ...latch NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 60 Installing filler bracket in the low profile left riser 66 Installing and removing system components ...

Page 67: ...umentation accompanying the card NOTE The procedure to install the T4 GPU card and the expansion card is the same Steps 1 Pull and lift up the expansion card retention latch lock to open 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification...

Page 68: ...ile right riser 3 Hold the card by the edges and align the card edge connector with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card retention latch 68 Installing and removing system components ...

Page 69: ...stem 4 Install any device drivers required for the card as described in the documentation for the card NOTE While replacing faulty storage controller FC NIC card with the same type of card after you power on the system the new card automatically updates to the same firmware and configuration of the faulty one For more information about the Part replacement configuration see the Lifecycle Controlle...

Page 70: ...d remove it from the slot NOTE Temporarily label each MicroSD card with its corresponding slot number after removal Figure 66 Removing the MicroSD card Next steps Install the MicroSD cards Installing the MicroSD card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud NOTE To use a...

Page 71: ...working inside your system M 2 SSD module Removing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the BOSS card NOTE The procedure to remove the BOSS card is similar to removing an expansion card Steps 1 Using the Phillips 1 screwdriver remove t...

Page 72: ...card NOTE The procedure to remove the BOSS card is similar to the removing an expansion card Steps 1 Align the M 2 SSD module at an angle with the connector on the BOSS card 2 Insert the M 2 SSD module until it is firmly seated in the BOSS card connector 3 Using the Phillips 1 screwdriver secure the M 2 SSD module on the BOSS card with the screw NOTE The numbers on the image do not depict the exac...

Page 73: ...DM module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If you are replacing the IDSDM card remove the MicroSD cards NOTE Temporarily label each SD card with its corresponding slot number before removal Reinstall the SD cards into the corresponding slots Steps Holding t...

Page 74: ... procedure listed in the Before working inside your system 3 Remove the air shroud Steps 1 Locate the IDSDM connector on the system board To locate IDSDM see the System board jumpers and connectors section 2 Align IDSDM module with the connector on the system board 3 Push IDSDM module until it is firmly seated in the connector on the system board 74 Installing and removing system components ...

Page 75: ...procedure listed in the Before working inside your system 3 Remove the air shroud 4 If installed remove the risers Steps 1 Using a Phillips 2 screwdriver remove the screws that secure the LAN on Motherboard LOM riser card to the system board 2 Push apart the two blue plastic clips securing the LOM riser card to release the riser 3 Holding the LOM riser card by the edges lift to disconnect the card...

Page 76: ... to the chassis b Slide the bracket out of the slot on the chassis Figure 73 Removing the LOM riser bracket 7 If the LOM riser is not being replaced immediately install the LOM filler bracket a Insert and slide the filler into the slot on the chassis b Using the Phillips 2 screwdriver secure the filler bracket to the chassis with a screw 76 Installing and removing system components ...

Page 77: ... Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If installed remove the risers Steps 1 Remove the LOM filler bracket a Using the Phillips 2 screwdriver remove the screw that secures the bracket to the system b Slide the bracket out of the slot on the system Installing and removing system components 77 ...

Page 78: ...stalling the LOM riser bracket 3 Orient the LOM riser card to fit the Ethernet connectors or the SFP through the slot of the bracket 4 Press the LOM riser card until the card is firmly seated on the system board connector and the two blue plastic clips to secure the LOM riser card in place 5 Using a Phillips 2 screwdriver secure the LOM riser card to the system board with screws 78 Installing and ...

Page 79: ...formation about the Part replacement configuration see the Lifecycle Controller User s Guide at https www dell com idracmanuals Mini PERC card Removing the mini PERC card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 If installed remove the risers Steps 1 Using a Philli...

Page 80: ...t the mini PERC card out of the system Figure 79 Removing the mini PERC card Next steps Replace the mini PERC card Installing the mini PERC card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 80 Installing and removing system components ...

Page 81: ...ini PERC card 3 Align the screws on the cable with the screw holes on the mini PERC card 4 Using a Phillips 2 screwdriver secure the cable to the mini PERC card with the screws Figure 81 Installing the mini PERC card cable Next steps 1 If removed install the expansion card risers 2 Install the air shroud 3 Follow the procedure listed in the After working inside your system Installing and removing ...

Page 82: ...tructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If applicable disconnect the power or data cables from the expansion card s 4 Remove the LOM riser card Steps 1 To remove the battery a Use a plastic scribe to pry out the syst...

Page 83: ... are still incorrect see Getting help section Optional internal USB memory key NOTE To locate the internal USB port on the system board see the System board jumpers and connectors section Replacing optional internal USB memory key Prerequisites CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm wide x 57 15 mm long...

Page 84: ...port Figure 85 Installing the USB memory key Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system 3 While booting press F2 to enter System Setup and verify that the system detects the USB memory key 84 Installing and removing system components ...

Page 85: ...en you replace it to prevent the cable from being pinched or crimped Steps 1 Using Phillips 1 screwdriver remove the screw on the VGA module 2 Slide the module out of the system Figure 86 Removing the VGA module Next steps Install the VGA module Installing the VGA module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before worki...

Page 86: ...ront bezel 5 Follow the procedure listed in the After working inside your system Optional optical drive Removing the optical drive The procedure for removing an optical drive and optical drive blank is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the front bezel S...

Page 87: ...w the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If applicable remove the backplane cover 4 If installed remove the optical drive blank by pressing the blue release tab at the back of the blank and pushing the blank out of the system NOTE Route the cable properly when you replace it to prevent the cable from being pi...

Page 88: ...system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit PSU redundancy When the hot spare feature is enabled one of the redundant PSUs is switched to the sleep state The active PSU supports 100 percent of the system load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the outpu...

Page 89: ...f the system CAUTION To ensure proper system cooling the PSU blank must be installed in the second PSU bay in a non redundant configuration Remove the PSU blank only if you are installing a second PSU Figure 90 Removing a power supply unit blank Next steps Replace the PSU or PSU blank Installing a power supply unit blank Prerequisites 1 Follow the safety guidelines listed in the Safety instruction...

Page 90: ...and from the PSU you intend to remove 3 Remove the cable from the strap on the PSU handle 4 Unlatch and lift the optional cable management arm if it interferes with the PSU removal For information about the cable management arm see the system s rack documentation at https www dell com poweredgemanuals Steps Press the release latch and holding the PSU handle slide the PSU out of the PSU bay NOTE Th...

Page 91: ... www dell com poweredgemanuals 2 Connect the power cable to the PSU and plug the cable into a power outlet CAUTION When connecting the power cable to the PSU secure the cable to the PSU with the strap NOTE When installing hot swapping or hot adding a new PSU wait for 15 seconds for the system to recognize the PSU and determine its status The PSU redundancy may not occur until discovery is complete...

Page 92: ...e routing of the cable as you remove it from the system 2 Press the blue release latch on the PIB to release it from the hook on the PSU cage Figure 94 Removing the power interposer board 3 Lift the PIB away from the system Next steps Replace the power interposer board Installing the power interposer board Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the ...

Page 93: ... create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your drives 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your sy...

Page 94: ...ll the system board Installing the system board Prerequisites NOTE Before replacing the system board replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If you are replacing the system board...

Page 95: ...tform Module TPM NOTE The TPM Module must be replaced only while installing new system board b Mini PERC card c IDSDM module d Expansion cards e Expansion card risers f Processor g Heat sink h Memory modules i LOM riser card j Air shroud 2 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing br...

Page 96: ...ware Server Profile press F10 NOTE When the restore process is complete BIOS prompts to restore the system configuration data 4 To restore the system configuration data press Y 5 To use the default configuration settings press N NOTE After the restore process is complete system reboots NOTE If restoring the Service Tag is successful you can check the Service Tag information in the System Informati...

Page 97: ... 3 Slide the TPM module out from its connector 4 Push the plastic rivet away from the TPM connector and rotate it 90 counterclockwise to release it from the system board 5 Pull the plastic rivet out of its slot on the system board Installing the TPM Steps 1 To install the TPM align the edge connectors on the TPM with the slot on the TPM connector 2 Insert the TPM into the TPM connector such that t...

Page 98: ...emoving the left control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If applicable remove the backplane cover 4 Remove the air shroud Steps 1 Disconnect the control panel cable from the system board connector NOTE Observe the routing of the cable as you remove it from the system 2 Usin...

Page 99: ...nnector on system board NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Align and insert the left control panel assembly in the slot on the system 3 Using the Phillips 1 screwdriver tighten the screws that secure the left control panel assembly 4 Using the Phillips 1 screwdriver tighten the screws to secure the cable cover to the system NOTE The numbers on the im...

Page 100: ... Remove the air shroud 5 Lift the cable guiding latch Steps 1 Using the Phillips 1 screwdriver remove the screws that secure the cable cover and lift the cover away from the system Figure 101 Removing the cable cover 2 Lift open the cable latch and disconnect the control panel cable from the connector on the system board NOTE Observe the routing of the cable as you remove it from the system 3 Usin...

Page 101: ... Route the control panel cable and VGA cable through the side wall of the system NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Align and insert the right control panel assembly in the slot on the system 3 Connect the control panel cable to the connector system board and secure it using cable latch 4 Using the Phillips 1 screwdriver tighten the screws that secur...

Page 102: ...e cover and secure it in place with screws using a Phillips 1 screwdriver Figure 104 Installing the right control panel Next steps 1 Replace the air shroud 2 Install the backplane cover 3 Close and secure the cable guiding latch 4 Follow the procedure listed in the After working inside your system 102 Installing and removing system components ...

Page 103: ...on the various boards in the system Jumpers on the system board help to disable the system and reset the passwords To install components and cables correctly you must be able to identify the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password 5 Jumpers and connectors 103 ...

Page 104: ...System power 3 10 DIMMS for processor 11 Fan 6 12 Fan 5 13 SATA_A PCIE_A 14 Fan 4 15 PCIE B 16 SATA_B PCIE_C 17 Processor 18 PCIE D 19 Fan 3 20 PCIE E 21 PCIE F 22 Fan 2 23 Left control panel 24 Front backplane signal 1 25 Intrusion switch 26 Internal USB 3 0 27 System power 1 28 System power 2 29 PIB signal 2 30 PIB signal 1 31 IDSDM 32 Rear backplane ODD power 104 Jumpers and connectors ...

Page 105: ...u should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Power off the system and all the attached peripherals and disc...

Page 106: ...or The indicator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Temperature indicator The indicator turns solid amber i...

Page 107: ...ation guidelines section System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system Figure 107 System health and system ID indicator Table 23 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indicates that the system is powered on is healthy and system ID mode is...

Page 108: ... amber Indicates that the iDRAC Quick Sync 2 hardware is not responding properly Restart the system If the problem persists see the Getting help section iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem You can configure iDRAC Direct by using a USB to micro USB type AB cable which you ...

Page 109: ... the right button to increase scrolling speed Release the button to stop NOTE The display stops scrolling when the button is released After 45 seconds of inactivity the display starts scrolling 4 LCD display Displays the system information status and error messages or iDRAC IP address Viewing Home screen The Home screen displays user configurable information about the system This screen is display...

Page 110: ...tion Table 28 View menu Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC9 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Di...

Page 111: ...nued Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational Blinking amber Indicates an issue with the PSU Not powered on Indicates that the power is not connected to the PSU Blinking green Indicates that the firmware of the PSU is being updated CAUTION Do not disconnect the power cord or unplug the PSU when updating firmware If...

Page 112: ...Blinks green twice per second Indicates that the drive is being identified or preparing for removal Off Indicates that the drive is ready for removal NOTE The drive status indicator remains off until all drives are initialized after the system is powered on Drives are not ready for removal during this time Blinks green amber and then powers off Indicates that there is an expected drive failure Bli...

Page 113: ...stics starts executing the tests on all the detected devices Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities Launch Diagnostics 3 Alternatively when the system is booting press F10 select Hardware Diagnostics ...

Page 114: ...ect your country from the drop down menu on the lower right corner of the page 3 For customized support a Enter the system Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your p...

Page 115: ...nical support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist ...

Page 116: ...ion For information about setting up your system see the Getting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Co...

Page 117: ...talling and using Dell SupportAssist see the Dell EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features ...

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