Dell E2318H, User Manual

Page: 45 / 51

Troubleshooting 45
Common Problems
The following table provides general information about common monitor problems you
might encounter and the possible solutions.
Common symptoms What You
Experience
Possible Solutions
No video/Power LED
off No picture • Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
• Verify that the power outlet is
functioning properly using any other
electrical equipment.
• Ensure that the power button is
depressed fully.
• Ensure that the correct input source
is selected using the Input Source
Select button.
• Check the “Power LED Button” option
under Energy in OSD Menu
.
No video/Power LED
on No picture or no
brightness • Increase brightness & contrast
controls via OSD.
• Perform monitor self-test feature
check.
• Check for bent or broken pins in the
video cable connector.
• Ensure that the correct input source
is selected using the Input Source
Select menu.
• Run the built-in diagnostics.
Poor focus Picture is fuzzy, blurry,
or ghosting • Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Eliminate video extension cables.
• Reset the monitor to
Factory Settings .
• Change the video resolution to the
correct aspect ratio (16:9).
Shaky/Jittery video Wavy picture or fine
movement • Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel Clock
controls via OSD.
• Reset the monitor to Factory Settings .
• Check environmental factors.
• Relocate the monitor and test in
another room.