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44  

  Troubleshooting

Troubleshooting

 WARNING: Before you begin any of the procedures in this section, follow 

the 

Safety instructions

.

Self-test

Your monitor provides a self-test feature that allows you to check if your monitor is functioning 
properly. If your monitor and computer are properly connected but the monitor screen remains 
dark, run the monitor self-test by performing the following steps:

1. 

Turn off both your computer and the monitor.

2. 

Disconnect all video cables from the monitor. This way, the computer does not have to be 
involved.

3. 

Turn on the monitor.

If the monitor is working correctly, it detects that there is no signal and one of the following 
message appears. While in self-test mode, the power LED remains white.

Dell 22 Monitor

No DP Cable

www.dell.com/E2222H

The display will go into Standby mode in 4 minutes.

E2222H

 NOTE: This message also appears during normal operation, when the video 

cable is disconnected or damaged.

4. 

Turn off your monitor and reconnect the video cable; then turn on your computer and the 
monitor.
If your monitor remains dark after you reconnect the cables, check your video controller 
and computer.

Summary of Contents for E2222H

Page 1: ...Dell E2222H User s Guide Monitor Model E2222H Regulatory Model E2222Ht E2222Hf ...

Page 2: ...damage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2021 11 Rev A00 ...

Page 3: ...onitor quality and pixel policy 17 Maintenance guidelines 17 Setting up the monitor 18 Connecting the stand 18 Connecting your monitor 19 Organizing cables 20 Removing the stand 21 Operating your monitor 23 Turning on the monitor 23 Using the front panel controls 23 Using the On Screen Display OSD menu 28 Setting up display resolution on your monitor 41 Using tilt 43 ...

Page 4: ... test 44 Built in diagnostics 45 Common problems 46 Product specific problems 48 Appendix 49 FCC Notices U S Only and Other Regulatory Information 49 Contact Dell 49 EU product database for energy label and product information sheet 49 ...

Page 5: ...ything is missing NOTE Some items may be optional and may not ship with your monitor Some features may not be available in certain countries NOTE To set up Stand from any other source refer to the documentation comes with the Stand for instruction Component image Component description Display Stand riser Stand base VESA Screw Cover Power cable varies by country VGA cable EMEA and Japan region ...

Page 6: ... and screen optimization 0 3 W in Standby Mode Optimize eye comfort with a flicker free screen The monitor adopts flicker free technology which clears the eye visible flicker brings comfort viewing experience and preventing users suffer from eye strain and fatigue Possible long term effects if blue light emission from the monitor may cause damage to the eyes including eye fatigue or digital eye st...

Page 7: ... OSD menu and change the settings if required For more information see Using the front panel controls 2 Power On Off button with LED indicator To turn the monitor On or Off Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates that the monitor is in Standby Mode ...

Page 8: ...serial number and service tag label See this label if you need to contact Dell for technical support The Service Tag is a enables Dell service technicians to identify the hardware components in your computer and access warranty information 3 Regulatory information List the regulatory approvals 4 Cable management clip To organize the cables 5 Stand release button Release stand from monitor Side vie...

Page 9: ...ottom view without monitor stand 1 3 2 Label Description Use 1 Power port To connect the monitor power cable 2 DP port For connection to your computer using DP cable 3 VGA port For connection to your computer using VGA cable ...

Page 10: ...zontal Vertical 178 typical 178 typical Brightness 250 cd m typical Contrast ratio 3 000 to 1 typical Faceplate coating Anti glare with 3H hardness Backlight LED edgelight system Response time Normal mode Fast mode 10 ms 5 ms Color depth 16 7 million colors Color gamut 72 CIE1931 83 CIE1976 Dell display manager compatibility Yes Connectivity 1 x DP1 2 1 x VGA Bezel width edge of monitor to active ...

Page 11: ...ncy kHz Vertical frequency Hz Pixel clock MHz Sync polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x1024 64 0 60 0 108 0 VESA 1280 x1024 80 0 75 0 135 0 VESA 1600 x ...

Page 12: ...er consumption of On Mode as defined in Energy Star 8 0 version TEC Total energy consumption in kWh as defined in Energy Star 8 0 version This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should ...

Page 13: ... used to manufacture these cables Dell does not guarantee video performance on cables that are not shipped with your Dell monitor Dimensions with stand Height 384 17 mm 15 12 in Width 504 26 mm 19 85 in Depth 171 00 mm 6 73 in Dimensions without stand Height 295 38 mm 11 63 in Width 504 26 mm 19 85 in Depth 49 64 mm 1 95 in Stand dimensions Height 174 02 mm 6 85 in Width 222 03 mm 8 74 in Depth 17...

Page 14: ...04 F Non operating Storage Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage Shipping 5 to 90 non condensing Altitude Operating maximum 5 000 m 16 400 ft Non operating maximum 12 192 m 40 000 ft Thermal dissipation 64 79 BTU hour maximum 41 36 BTU hour typical ...

Page 15: ... Pin assignments D Sub 15 pin connector Pin Number Signal Assignment 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 16: ...in connector Pin Number Signal Assignment 1 ML_LANE3_N 2 GND 3 ML_LANE3_P 4 ML_LANE2_N 5 GND 6 ML_LANE2_P 7 ML_LANE1_N 8 GND 9 ML_LANE1_P 10 ML_LANE0_N 11 GND 12 ML_LANE0_P 13 GND 14 GND 15 AUX _CH_P 16 GND 17 AUX _CH_N 18 HPD 19 RETURN 20 DP_PWR ...

Page 17: ...ell com pixelguidelines Maintenance guidelines Cleaning your monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet CAUTION Read and follow the Safety instructions before cleaning the monitor For best practices follow these instructions in the list below while unpacking cleaning or handling your monitor To clean your screen lightly dampen a soft and c...

Page 18: ...stand 1 Assemble the stand riser to stand base a Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket to...

Page 19: ...hrough the cable management slot before you connect them to the monitor NOTE Dell monitors are designed to work optimally with Dell supplied inbox cables Dell does not guarantee the video quality and performance when using non Dell cables To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect VGA or DP cable from your monitor to the computer Conne...

Page 20: ...20 Setting up the monitor Organizing cables Use the cable management clip to route the cables connected to your monitor ...

Page 21: ...hat shipped with your monitor To remove the stand 1 a Place the monitor on a soft cloth along the desk b Tilt the stand upwards to access to the release button 2 a Use a long and thin screwdriver to push the release latch located in a hole just above the stand b Once the latch is released remove the base away from the monitor c Press down on the quick release tab latch on the bottom of the base to...

Page 22: ...ace the monitor panel on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the LCD 5 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with min...

Page 23: ...e this button to choose from a list of preset modes 2 Brightness Contrast For direct access to the Brightness and Contrast menu 3 Menu To launch the On Screen Display OSD menu or to access the list of items options of a menu item For more information see Accessing the OSD menu 4 Exit To exit or return to the OSD main menu 5 Power button with power status light To turn the monitor On or Off Solid w...

Page 24: ...ransparency Timer Reset Menu Brightness Contrast Dell 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust Lock Power Button Menu Power Buttons Disable Menu Buttons 2 The following message appears Dell 22 Monitor Yes No Are you sure you want to lock the Menu Buttons To unlock the Buttons refer to the User s Guide E2222H 3 Select Yes to lock the buttons Once locked pressing any...

Page 25: ...nitor Select option 2 Select one of the following options Options Description 1 Menu Buttons lock Select this option to lock OSD menu function 2 Power Button lock Use this option to lock power button 3 Menu and Power Buttons lock Use this option to lock OSD menu and power button 4 Built in Diagnostics Use this option to run the built in diagnostics see Built in diagnostics ...

Page 26: ...l 22 Monitor Select option Dell 22 Monitor Select option Dell 22 Monitor Select option Options Description 1 Menu Buttons unlock Use this option to unlock OSD menu function 2 Power Button unlock Use this option to unlock power button 3 Menu and Power Buttons unlock Use this option to unlock OSD menu and power button 4 Built in Diagnostics Use this option to run the built in diagnostics see Built i...

Page 27: ...e image settings 1 2 3 4 Control buttons Description 1 Up Use the Up button to increase values or move up in a menu 2 Down Use the Down button to decrease values or move down in a menu 3 OK Use the OK button to confirm your selection in a menu 4 Back Use the Back button to go back to the previous menu ...

Page 28: ...l 22 Monitor Brightness Contrast Auto Adjust Input Source 75 75 Color Display Menu Personalize Others 2 Press the and buttons to move between the setting options As you move from one icon to another the option name is highlighted 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press and then use the and buttons according to the indica...

Page 29: ... button to decrease the brightness min 0 max 100 Contrast Adjust the brightness first and then adjust the contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The contrast function adjusts the degree of difference between darkness and lightness on the screen Auto Adjust Use this option to activate aut...

Page 30: ...ere are no active video input signals or attached cables This option is available only when you are using the analog VGA connector Input Source Use the Input Source menu to switch between the different video signals that may be connected to your monitor Dell 22 Monitor Brightness Contrast Auto Adjust Input Source Color VGA DP Auto Select Reset Input Source Display Menu Personalize Others On VGA Pu...

Page 31: ...g more comfortable for your eyes NOTE To reduce the risk of eye strain and neck arm back shoulders pain from using the monitor for long periods of time we suggest that you Set the screen about 20 28 in 50 70 cm from your eyes Blink frequently to moisten or lubricate your eyes Take regular 20 minute breaks every two hours Look away from your monitor and gaze at a distant object at 20 feet away for ...

Page 32: ...mfortView Custom Color Input Color Format Allow you to set the video input mode to RGB Select this option if your monitor is connected to a computer or a media player that supports RGB output YCbCr YPbPr Select this option if your media player supports only YCbCr YPbPr output Dell 22 Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Personalize Others Preset Modes Input Color...

Page 33: ...sition VGA input only Use the or to move image up and down Minimum is 0 Maximum is 100 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock VGA input only The Pixel Clock feature enables you to adjust image quality on your monitor according to your preference Use or buttons to adjust for best image quality Phase VGA input only If...

Page 34: ...ussian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by pressing the or buttons from 0 to 100 Timer OSD hold time sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds Lock With the control buttons on the monitor locked you can prevent peopl...

Page 35: ...set two shortcut keys and power LED indicator function Dell 22 Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Personalize Others Shortcut Key 1 Shortcut Key 2 Power Button LED Reset Personalization Preset Modes Brightness Contrast On in On Mode Shortcut Key 1 Allow you to select one of the following Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio to ...

Page 36: ...lor Display Menu Personalize Others Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset Model Dell E2222H Input Source VGA Current 1920x1080 60Hz DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Off to turn off this feature Enable this feature for best user experience and optimum performanc...

Page 37: ...Service Tag Reset Others Factory Reset Display Menu Personalize Others On Off Service Tag Display the Service Tag number of the monitor Dell 22 Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Personalize Others Display Info DDC CI LCD Conditioning Reset Others Factory Reset Service Tag On Off ABCDEFG ENERGY STAR Reset Others Reset all settings under the Others setting menu ...

Page 38: ...your monitor Dell 22 Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Personalize Others Display Info DDC CI LCD Conditioning Reset Others Factory Reset Service Tag On Off ABCDEFG ENERGY STAR ...

Page 39: ...nue E2222H No Yes Before the Lock function is activated the following message is displayed Dell 22 Monitor Are you sure you want to lock the Menu Buttons To unlock the Buttons refer to the User s Guide E2222H No Yes NOTE The message may be slightly different according to the selected settings Before the DDC CI function is disabled the following message is displayed Dell 22 Monitor The function of ...

Page 40: ...connected a floating dialog box appears The monitor will enter Standby mode after 4 minutes if left at this state Dell 22 Monitor No VGA Cable www dell com E2222H The display will go into Standby mode in 4 minutes E2222H Dell 22 Monitor No DP Cable www dell com E2222H The display will go into Standby mode in 4 minutes E2222H See Troubleshooting for more information ...

Page 41: ... and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced Display Settings 3 Click the drop down menu under Resolution and select 1920 x 1080 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Use one of the following methods to update the graphics driver Dell computer 1...

Page 42: ...escription at the top of the window For example NVIDIA AMD Intel and so on 6 Refer to the graphic card provider website for updated driver For example https www AMD com or https www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display sett...

Page 43: ...Operating your monitor 43 Using tilt You can tilt the monitor for the most comfortable viewing angle NOTE The stand is not attached when the monitor is shipped from the factory ...

Page 44: ...ables from the monitor This way the computer does not have to be involved 3 Turn on the monitor If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains white Dell 22 Monitor No DP Cable www dell com E2222H The display will go into Standby mode in 4 minutes E2222H NOTE This message also appears dur...

Page 45: ... on the surface of the screen 2 Press and hold Button 4 for about 4 seconds and wait for a pop up menu 3 Use Button 1 or 2 to select the and press to confirm A gray test pattern appears at the beginning of the diagnostic program 4 Carefully inspect the screen for abnormalities 5 Press Button 1 to change the test patterns 6 Repeat steps 4 and 5 to inspect the display in red green blue black white a...

Page 46: ... correct aspect ratio Shaky Jittery video Reset the monitor to Factory Settings Factory Reset Check environmental factors Relocate the monitor and test in another room Missing pixels Cycle power On off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information about Dell Monitor Quality and Pixel Policy see Dell Support site at www dell com pixelguideli...

Page 47: ...sing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Try different Preset Modes in Color settings OSD Adjust R G B value in Custom Color in Color settings OSD Change the Input Color Format to RGB or YCbCr YPbPr in the Color sett...

Page 48: ...f the OSD menu is locked If yes press and hold the Exit button button 4 for four seconds to unlock No input signal when user controls are pressed Check the signal source Ensure that the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Reset the compu...

Page 49: ...0 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content visit https ...

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