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Dell E1920H, User Manual

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Dell E1920H User Manual Download Page 75

Troubleshooting     

│     

75

Product-specific problems

Specific Symptoms

Screen image is too small

Cannot adjust the monitor 
with the buttons on the 
bottom of the panel

No input signal when user 
controls are pressed

The picture does not fill the 
entire screen 

Check the 

Aspect Ratio

 setting in the 

Display

 settings OSD.

Turn off the monitor, unplug the power cord, plug it back, and then turn 
on the monitor.

Check the signal source. Ensure the computer is not in standby or sleep 
mode by moving the mouse or pressing any key on the keyboard.
Check if the video cable is plugged in properly. Disconnect and reconnect 
the video cable if necessary.

Run the built-in diagnostics.

Reset the monitor to Factory Settings (

Factory Reset

).

Due to different video formats (aspect ratio) of DVDs, the monitor may 
display in full screen. 

Reset the computer or video player.

Possible Solutions

Summary of Contents for E1920H

Page 1: ... E2020H E2220H E2420H E2420HS E2720H E2720HS User s Guide Monitor model E1920H E2020H E2220H E2420H E2420HS E2720H E2720HS Regulatory model E1920Hf E2020Hb E2220Hf E2220Ho E2420Hf E2420Ho E2420HSf E2720Hb E2720HSb ...

Page 2: ...damage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2020 01 Rev A00 ...

Page 3: ...8 LCD monitor quality and pixel policy 28 Maintenance guidelines 28 Setting up the monitor 29 Connecting the stand 29 Connecting your monitor 34 Organizingcables 35 Removingthestand 35 Operating your monitor 41 Turning on the monitor 41 Using the front panel controls 41 Using the On Screen Display OSD menu 44 Setting up your monitor 63 Using tilt 69 Contents ...

Page 4: ...ts Troubleshooting 70 Self test 70 Built indiagnostics 72 Common problems 73 Product specific problems 75 Appendix 76 FCC notices U S Only and Other regulatory information 76 Contact Dell 76 Pin assignments 77 ...

Page 5: ...al and may not ship with your monitor Some features may not be available in certain countries NOTE To set up Stand from any other source refer to the documentation comes with the Stand for instruction Component image Component description Monitor Stand riser a E1920H E2020H b E2220H E2420H E2720H c E2420HS E2720HS a c b Stand base a E1920H E2020H E2220H E2420H b E2720H c E2420HS E2720HS VESA Screw...

Page 6: ...onally 1920 x 1080 resolution with full screen support for lower resolutions E2420H HS 60 47 cm 23 8 in diagonal viewable area display measured diagonally 1920 x 1080 resolution with full screen support for lower resolutions E2720H HS 68 59 cm 27 in diagonal viewable area display measured diagonally 1920 x 1080 resolution with full screen support for lower resolutions E1920H Viewing angles of 90 d...

Page 7: ...ew feature to reduce risk of eye strain from high blue light emission Security lock slot Arsenic free glass and Mercury free for panel only BFR PVC Reduced Its circuit boards are made from BFR PVC free laminates Meets NFPA 99 leakage current requirement TCO certified display EPEAT registered where applicable EPEAT registration varies by country See www epeat net for registration status by country ...

Page 8: ...vice Tag is a enables Dell service technicians to identify the hardware components in your computer and access warranty information List the regulatory approvals To organize the cables Release stand from monitor Security lock slot Without monitor stand With monitor stand Barcode serial number and service tag label Regulatory information Cable management slot Stand release button 1 2 3 4 5 5 4 1 3 ...

Page 9: ...Description Label Use To access the OSD menu and change the settings if required For more information see Using the front panel controls To turn the monitor On or Off Function buttons Power On Off button with LED indicator 1 2 Back view Without monitor stand With monitor stand 5 4 1 3 2 ...

Page 10: ...e stand from monitor Security lock slot Regulatory information Cable management slot Stand thumbscrew 1 3 4 5 See this label if you need to contact Dell for technical support The Service Tag is a enables Dell service technicians to identify the hardware components in your computer and access warranty information Barcode serial number and service tag label 2 Side view ...

Page 11: ...monitor power cable To connect the monitor power cable For connection to your computer using DP cable For connection to your computer using HDMI cable For connection to your computer using VGA cable For connection to your computer using VGA cable To produce audio output Power port Power port DP port HDMI port VGA port VGA port Speakers 1 1 2 2 3 3 4 1 3 2 1 3 4 4 2 ...

Page 12: ...t bar system Color depth 16 7 million colors 16 7 million colors Color gamut 72 CIE1931 83 CIE1976 72 CIE1931 83 CIE1976 Connectivity 1 x DP1 2 1 x VGA 1 x DP1 2 1 x VGA Dell display manager compatibility Yes Yes Bezel width edge of monitor to active area 17 8 mm Top 17 8 mm Left Right 17 8 mm Bottom 18 3 0 5 mm Top 18 3 0 5 mm Left Right 18 3 0 5 mm Bottom Security Security lock slot for cable lo...

Page 13: ...ight bar system Color depth 16 7 million colors 16 7 million colors Color gamut Connectivity 1 x DP1 2 1 x VGA E2420H 1 x DP1 2 1 x VGA E2420HS 1 x HDMI1 4 1 x VGA Dell display manager compatibility Yes Yes Bezel width edge of monitor to active area 17 8 mm Top 17 8 mm Left Right 17 8 mm Bottom 11 8 mm Top 11 8 mm Left Right 18 2 mm Bottom Security Security lock slot for cable lock optional purcha...

Page 14: ... E2720HS Yes Backlight LED light bar system Color depth 16 7 million colors Color gamut Connectivity E2720H 1 x DP1 2 1 x VGA E2720HS 1 x HDMI1 4 1 x VGA Dell display manager compatibility Yes Bezel width edge of monitor to active area 11 8 mm Top 11 8 mm Left Right 18 2 mm Bottom Security Security lock slot for cable lock optional purchase Active area Horizontal Vertical Area 597 89 mm 23 54 in 3...

Page 15: ... kHz automatic Vertical scan range Vertical scan range Vertical scan range 56 Hz to 76 Hz automatic 56 Hz to 76 Hz automatic 48 Hz to 75 Hz automatic 1366 x 768 60 Hz 1920 x 1080 60 Hz 1920 x 1080 60 Hz 50 Hz to 76 Hz automatic 56 Hz to 76 Hz automatic 1600 x 900 60 Hz 1920 x 1080 60 Hz Maximum preset resolution Maximum preset resolution Maximum preset resolution VESA 720 x 400 31 5 70 1 28 3 31 5...

Page 16: ... 0 75 0 31 5 31 5 37 9 37 9 60 3 60 3 40 0 40 0 46 9 46 9 75 0 75 0 49 5 49 5 48 4 48 4 60 0 60 0 65 0 65 0 60 0 60 0 75 0 75 0 78 8 78 8 64 0 67 5 67 5 80 0 60 0 75 0 75 0 75 0 135 0 64 0 80 0 60 0 60 0 67 5 60 0 75 0 60 0 60 0 60 0 108 0 108 0 108 0 108 0 135 0 108 0 108 0 148 5 VESA 800 x 600 VESA 800 x 600 VESA 640 x 480 VESA 640 x 480 VESA 1024 x 768 VESA 1024 x 768 VESA 1024 x 768 VESA 1024 ...

Page 17: ...ntial line 100 Ω input impedance per differential pair Analog RGB 0 7 V 5 75 Ω input impedance DP 600 mV for each differential line 100 Ω input impedance per differential pair Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green 100 VAC to 240 VAC 5...

Page 18: ...100 Ω input impedance per differential pair Analog RGB 0 7 V 5 75 Ω input impedance HDMI 1 4 HDCP 1 2 600 mV for each differential line 100 Ω input impedance per differential pair Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green 100 VAC to 240 V...

Page 19: ...100 Ω input impedance per differential pair Analog RGB 0 7 V 5 75 Ω input impedance HDMI 1 4 HDCP 1 2 600 mV for each differential line 100 Ω input impedance per differential pair Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green 100 VAC to 240 V...

Page 20: ...ht Weight with packaging With stand assembly and cables Without stand assembly and cables Weight of stand assembly Width Width Width Depth Depth Depth Weight 359 60 mm 14 16 in 266 00 mm 10 47 in 170 00 mm 6 69 in 3 92 kg 8 66 lb 2 93 kg 6 46 lb 2 19 kg 4 83 lb 0 43 kg 0 95 lb 368 96 mm Maximum 14 53 in Maximum 275 36 mm Maximum 10 84 in Maximum 170 00 mm 6 69 in 3 94 kg 8 68 lb 2 94 kg 6 48 lb 2 ...

Page 21: ...4 27 kg 9 41 lb 3 25 kg 7 17 lb 0 59 kg 1 30 lb 458 10 mm 18 03 in 366 30 mm 14 42 in 195 50 mm 7 69 in 8 07 kg 17 79 lb 5 88 kg 12 96 lb 4 50 kg 9 92 lb 1 05 kg 2 31 lb 550 60 mm 21 68 in 550 60 mm 21 68 in 200 00 mm 7 87 in 621 50 mm 24 46 in 621 50 mm 24 46 in 205 00 mm 8 07 in 171 00 mm 6 73 in 52 40 mm 2 06 in 171 00 mm 6 73 in 175 00 mm 6 88 in 52 30 mm 2 05 in 175 00 mm 6 88 in NOTE Dell mo...

Page 22: ...64 lb 4 91 kg 10 82 lb 3 30 kg 7 28 lb 1 24 kg 2 73 lb 508 30 mm 20 01 in 366 30 mm 14 42 in 248 80 mm 9 80 in 8 40 kg 18 52 lb 6 11 kg 13 47 lb 4 54 kg 10 01 lb 1 24 kg 2 73 lb 550 60 mm 21 68 in 550 60 mm 21 68 in 220 00 mm 8 66 in 621 50 mm 24 46 in 621 50 mm 24 46 in 220 00 mm 8 66 in 187 00 mm 7 36 in 52 40 mm 2 06 in 187 00 mm 7 36 in 187 00 mm 7 36 in 52 30 mm 2 05 in 187 00 mm 7 36 in NOTE...

Page 23: ...m 40 000 ft 20 C to 60 C 4 F to 140 F 5 to 90 non condensing Model Model Model Model E1920H E2220H E2420HS E2720HS E2020H E2420H E2720H Thermal dissipation Thermal dissipation Thermal dissipation Thermal dissipation 47 09 BTU hour maximum 34 12 BTU hour typical 61 42 BTU hour maximum 44 36 BTU hour typical 81 89 BTU hour maximum 58 01 BTU hour typical 102 40 BTU hour maximum 78 50 BTU hour typical...

Page 24: ...ical Active Active Active Active off mode White Glowing Less than 0 3 W Blanked Inactive Inactive Switch off Off 7 85 W 24 81 kWh Less than 0 3 W Power Consumption Pon E2020H E2220H VESA Modes VESA Modes Total Energy Consumption TEC Total Energy Consumption TEC Power indicator Power indicator Power consumption Power consumption Video Video Vertical sync Vertical sync Horizontal sync Horizontal syn...

Page 25: ...on Normal operation White White White 22 W maximum 15 W typical 24 W maximum 17 W typical 26 W maximum 21 W typical Active Active Active Active Active Active Active Active Active Active off mode Active off mode Active off mode White Glowing White Glowing White Glowing Less than 0 3 W Less than 0 3 W Less than 0 3 W Blanked Blanked Blanked Inactive Inactive Inactive Inactive Inactive Inactive Switc...

Page 26: ...ry default settings which can be restored by Factory Reset function in the OSD menu Changing the factory default settings or enabling other features may increase power consumption that could exceed the ENERGY STAR specified limit E2720HS VESA Modes Total Energy Consumption TEC Power indicator Power consumption Video Vertical sync Horizontal sync Normal operation White 30 W maximum 23 W typical Act...

Page 27: ...de one of the following messages will be displayed E1920H E2020H E2220H E2420H E2720H E2420HS E2720HS Dell XX Monitor Dell 2X Monitor No DP Cable No HDMI Cable www dell com EXX20H www dell com E2X20HS The display will go into Power Save Mode in 4 minutes The display will go into Power Save Mode in 4 minutes EXX20H E2X20HS ...

Page 28: ...w dell com support monitors Maintenance guidelines Cleaning your monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet CAUTION Read and follow the Safety Instructions before cleaning the monitor For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your screen lightly dampen a soft cle...

Page 29: ...1920H E2020H 1 Assemble the stand riser to stand base a Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bra...

Page 30: ...nd E2220H 1 Assemble the stand riser to stand base a Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracke...

Page 31: ...nd E2420H 1 Assemble the stand riser to stand base a Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracke...

Page 32: ...ble the stand riser to stand base a Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base c Tighten thumbscrew clockwise till it s securely fastened 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c In...

Page 33: ...er to stand base a Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base c Tighten thumbscrew clockwise till it s securely fastened 3 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket ...

Page 34: ...onnecting HDMI VGA cable E2420HS E2720HS WARNING Before you begin any of the procedures in this section follow the Safety Instructions NOTE Do not connect all cables to the computer at the same time It is recommended to route the cables through the cable management slot before you connect them to the monitor NOTE Dell monitors are designed to work optimally with Dell supplied inbox cables Dell doe...

Page 35: ... is released remove the base away from the monitor c Press down on the quick release tab latch on the bottom of the base to separate base from stand riser Removing the stand NOTE To prevent scratches on the screen when removing the stand ensure that the monitor is placed on a soft and clean surface NOTE The following procedure is applicable for the stand that shipped with your monitor Organizing c...

Page 36: ... hole just above the stand b Once the latch is released remove the base away from the monitor c Press down on the quick release tab latch on the bottom of the base to separate base from stand riser Removing the stand NOTE To prevent scratches on the screen when removing the stand ensure that the monitor is placed on a soft and clean surface NOTE The following procedure is applicable for the stand ...

Page 37: ... hole just above the stand b Once the latch is released remove the base away from the monitor c Press down on the quick release tab latch on the bottom of the base to separate base from stand riser Removing the stand NOTE To prevent scratches on the screen when removing the stand ensure that the monitor is placed on a soft and clean surface NOTE The following procedure is applicable for the stand ...

Page 38: ...onitor c Loosen the stand base thumbscrew fully to remove the base from the riser Removing the stand NOTE To prevent scratches on the screen when removing the stand ensure that the monitor is placed on a soft and clean surface NOTE The following procedure is applicable for the stand that shipped with your monitor 1 a Place the monitor on a soft cloth along the desk b Remove VESA cover to access th...

Page 39: ... the stand E2420HS E2720HS Removing the stand NOTE To prevent scratches on the screen when removing the stand ensure that the monitor is placed on a soft and clean surface NOTE The following procedure is applicable for the stand that shipped with your monitor 1 a Place the monitor on a soft cloth along the desk b Unscrew thumbscrew at the tilt bracket fully ...

Page 40: ...curing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the LCD 5 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight load bearing capacity of 8 76 kg 19 31 lb for E1920H 8 80 kg 19 40 lb for E2020H 10 80 kg 23 80 lb for E2220H 13 00 kg 28 66 lb...

Page 41: ...lowing table describes the control buttons Control Buttons Description Use this button to choose from a list of preset modes For direct access to the Brightness and Contrast menu To launch the On Screen Display OSD menu or to access the list of items options of a menu item For more information see Accessing the OSD menu Preset modes Brightness Contrast Menu 1 1 2 2 3 3 4 5 E1920H E2020H E2220H E24...

Page 42: ...ght indicates the monitor is in power save mode Exit Power button with power status light 4 5 Using the front panel controls Use the control buttons at the bottom edge of the monitor to adjust the image being displayed E2420HS E2720HS The following table describes the control buttons Control Buttons Description Use this button to choose from a list of preset modes Use the Volume key to direct acce...

Page 43: ...tion in a menu Use the Back button to go back to the previous menu Up Down OK Back 1 1 2 2 3 3 4 4 To launch the On Screen Display OSD menu or to access the list of items options of a menu item For more information see Accessing the OSD menu Menu 3 To exit or return to the OSD main menu To turn the monitor on or off Solid white light indicates the monitor is turned on and functioning normally Blin...

Page 44: ...u Personalize Others 2 Press the and buttons to move between the setting options As you move from one icon to another the option name is highlighted 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press and then use the and buttons according to the indicators on the menu to make your changes 6 Select the button to return to the main m...

Page 45: ...ontrast Use this option to control the brightness or contrast settings Brightness adjusts the luminance of the backlight Press the button to increase the brightness and press the button to decrease the brightness min 0 max 100 Adjust the brightness first and then adjust the contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease t...

Page 46: ...Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables This option is only available when you are using the analog VGA connector Auto Adjustment in Progress EXX20H E2X20HS Dell XX Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Personalize Others Press ...

Page 47: ... using VGA connector Push to select the DP input source when using DP connector Push to select the HDMI input source when using HDMI connector Select Auto Select to scan for available input signals Select this option to restore default input source Dell XX Monitor Brightness Contrast Auto Adjust Input Source Color VGA DP Auto Select Reset Input Source Display Menu Personalize Others On Dell 2X Mon...

Page 48: ...st Input Source Color Display Menu Personalize Others Preset Modes Input Color Format Reset Color Standard RGB Icon Description Menu and Submenus Dell 2X Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Audio Personalize Others Preset Modes Input Color Format Reset Color Standard RGB EXX20H E2X20HS ...

Page 49: ...sten or lubricate your eyes Take regular 20 minute breaks every two hours Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the breaks Warm Increase the color temperature The screen appears warmer with a red yellow tint Cool Decrease the color temperature The ...

Page 50: ...or Brightness Contrast Auto Adjust Input Source Color Display Menu Personalize Others Preset Modes Input Color Format Reset Color YPbPr RGB E2X20HS E2X20HS EXX20H Dell 2X Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Audio Personalize Others Dell 2X Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Audio Personalize Others Preset Modes Input Color Fo...

Page 51: ...Color Aspect Ratio Horizontal Position Vertical Position Sharpness Pixel Clock Phase Reset Display Display Menu Personalize Others Wide 16 9 50 Dell 2X Monitor Brightness Contrast Auto Adjust Input Source Color Aspect Ratio Horizontal Position Vertical Position Sharpness Pixel Clock Phase Response Time Display Menu Personalize Others Wide 16 9 50 Normal Dell XX Monitor Brightness Contrast Auto Adj...

Page 52: ...atio Sharpness Use or to move image left and right Minimum is 0 Maximum is 100 Use the or to move image up and down Minimum is 0 Maximum is 100 This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 The Pixel Clock feature enables you to adjust image quality on your monitor to your preference Use or buttons to adjust for best image quality Allow you to ...

Page 53: ...imum is 100 Allows you to enable or disable Speaker function Select this option to restore default audio settings Dell 2X Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Audio Personalize Others Volume 50 Speaker Reset Audio Enable Audio Volume Speaker Reset Audio ...

Page 54: ...after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on Dell XX Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Personalize Others Language Transparency Timer Lock English 20 20...

Page 55: ...e Controls user access to adjustments When Lock is selected no user adjustments are allowed All keys are locked except key To unlock please use one of the following options 1 Press the menu key takes you directly to the OSD menu to unlock 2 Press and hold key of the monitor for 4 seconds to unlock Dell 2X Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Audio Personalize Oth...

Page 56: ... E2X20HS only to set the shortcut key 2 Allow you to restore shortcut key to the default setting Allow you to set the power LED indicator On During Active or Off During Active to save energy EXX20H E2X20HS Dell XX Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Personalize Others Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset On Off ABCDEFG ENER...

Page 57: ...ntrast Auto Adjust Input Source Color Display Menu Personalize Others Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset Model Dell EXX20H Input Source VGA Current 1920x1080 60Hz Dell XX Monitor Brightness Contrast Auto Adjust Input Source Color Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset Display Menu Personalize Others On Off Dell 2X Monito...

Page 58: ...play Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset Display Menu Personalize Others On Off Dell 2X Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Audio Personalize Others Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset On Off Dell 2X Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Audio Personalize Ot...

Page 59: ... These are also the settings for ENERGY STAR tests E2X20HS EXX20H Dell XX Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Personalize Others Display Info DDC CI LCD Conditioning Reset Others Factory Reset Service Tag On Off ABCDEFG ENERGY STAR Dell 2X Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Audio Personalize Others Display Info DDC CI On Off ...

Page 60: ...ERGY STAR Before the DDC CI function is disabled the following message is displayed Dell XX Monitor The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function EXX20H No Yes EXX20H Dell XX Monitor Brightness Contrast Auto Adjust Input Source Color Display Menu Personalize Others Display Info DDC CI LCD Conditioning Reset Others Factory Res...

Page 61: ...ssage appears Dell XX Monitor Entering Power Save Mode EXX20H Dell 2X Monitor Entering Power Save Mode E2X20HS E2X20HS EXX20H Dell 2X Monitor The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function E2X20HS No Yes E2X20HS ...

Page 62: ...e after 4 minutes if left at this state See Troubleshooting for more information E1920H E2020H E2220H E2420H E2720H E2420HS E2720HS Dell XX Monitor Dell 2X Monitor No DP Cable No HDMI Cable www dell com EXX20H www dell com E2X20HS The display will go into Power Save Mode in 4 minutes The display will go into Power Save Mode in 4 minutes EXX20H E2X20HS ...

Page 63: ... switch to classic desktop Right click on the desktop and click Screen Resolution Click the drop down menu of the Screen Resolution and select 1366 x 768 Click OK In Windows 10 Right click on the desk top and click Display Settings Click Advanced Display Settings Click the drop down menu under Resolution and select 1366 x 768 Click Apply If you do not see the recommended resolution as an option yo...

Page 64: ...lassic desktop Right click on the desktop and click Personalization Click Change Display Settings Click Advanced Settings Identify your graphics controller supplier from the description at the top of the window e g NVIDIA AMD Intel etc Refer to the graphic card provider website for updated driver for example www AMD com or www NVIDIA com After installing the drivers for your graphics adapter attem...

Page 65: ... switch to classic desktop Right click on the desktop and click Screen Resolution Click the drop down menu of the Screen Resolution and select 1600 x 900 Click OK In Windows 10 Right click on the desk top and click Display Settings Click Advanced Display Settings Click the drop down menu under Resolution and select 1600 x 900 Click Apply If you do not see the recommended resolution as an option yo...

Page 66: ...lassic desktop Right click on the desktop and click Personalization Click Change Display Settings Click Advanced Settings Identify your graphics controller supplier from the description at the top of the window e g NVIDIA AMD Intel etc Refer to the graphic card provider website for updated driver for example www AMD com or www NVIDIA com After installing the drivers for your graphics adapter attem...

Page 67: ...Desktop tile to switch to classic desktop Right click on the desktop and click Screen Resolution Click the drop down menu of the Screen Resolution and select 1920 x 1080 Click OK In Windows 10 Right click on the desk top and click Display Settings Click Advanced Display Settings Click the drop down menu under Resolution and select 1920 x 1080 Click Apply If you do not see the recommended resolutio...

Page 68: ...lassic desktop Right click on the desktop and click Personalization Click Change Display Settings Click Advanced Settings Identify your graphics controller supplier from the description at the top of the window e g NVIDIA AMD Intel etc Refer to the graphic card provider website for updated driver for example www AMD com or www NVIDIA com After installing the drivers for your graphics adapter attem...

Page 69: ...tor for the most comfortable viewing angle Using height adjustment You can adjust the monitor height for the most comfortable viewing angle 100 5 mm H model HS model HS model NOTE The stand is not attached when the monitor is shipped from the factory 5 21 5 21 ...

Page 70: ...tor Disconnect all video cables from the monitor This way the computer doesn t have to be involved Turn on the monitor If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains white 1 2 3 E1920H E2020H E2220H Dell 19 Monitor Dell 20 Monitor Dell 22 Monitor No DP Cable No DP Cable No DP Cable www de...

Page 71: ...roller and computer 4 E2420H E2720H E2420HS E2720HS Dell 24 Monitor Dell 27 Monitor Dell 24 Monitor Dell 27 Monitor No DP Cable No DP Cable No HDMI Cable No HDMI Cable www dell com E2420H www dell com E2720H www dell com E2420HS www dell com E2720HS The display will go into Power Save Mode in 4 minutes The display will go into Power Save Mode in 4 minutes The display will go into Power Save Mode i...

Page 72: ...the screen Press and Hold button 1 for about 4 seconds and wait for a pop up menu Press Press button 3 or 4 to select the diagnostic tool and confirm with button 2 A gray test pattern appears at the beginning of the diagnostic program Carefully inspect the screen for abnormalities Press button 4 to change the test patterns Repeat steps 4 and 5 to inspect red green blue black white and text screens...

Page 73: ...t is permanently off is a natural defect that can occur in LCD technology Perform monitor self test feature check Reset the monitor to Factory Settings Factory Reset Reset the monitor to Factory Settings Factory Reset Reset the monitor to Factory Settings Factory Reset Reset the monitor to Factory Settings Factory Reset Reset the monitor to Factory Settings Factory Reset Cycle power On off Cycle p...

Page 74: ... the monitor to Factory Settings Factory Reset Change the Response Time in the Display OSD to Fast or Normal depending on your application and usage Try different Preset Modes in Color settings OSD Adjust R G B value in Custom Color in Color settings OSD Change the Input Color Format to RGB or YPbPr in the Color settings OSD Run the built in diagnostics Alternatively use a dynamically changing scr...

Page 75: ...tor unplug the power cord plug it back and then turn on the monitor Check the signal source Ensure the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Run the built in diagnostics Reset the monitor to Factory Settings Factory Reset Due to different ...

Page 76: ...support link based on your need Choose the method of contacting Dell that is convenient for you Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area For information on safety instructions see the Product Information Guide FCC Notices U S Only and Other Regulatory Information For F...

Page 77: ...assignments D Sub 15 pin connector Signal Assignment Pin Number Video Red Video Green Video Blue GND Self test GND R GND G GND B DDC 5 V GND sync GND DDC data H sync V sync DDC clock 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 ...

Page 78: ...nnector Signal Assignment Pin Number ML_LANE3_N GND ML_LANE3_P ML_LANE2_N GND ML_LANE2_P ML_LANE1_N GND ML_LANE1_P ML_LANE0_N GND GND ML_LANE0_P AUX _CH_N GND HPD GND RETURN AUX _CH_P DP_PWR 1 2 3 4 5 6 7 8 9 10 11 16 12 17 13 18 14 19 15 20 ...

Page 79: ...S DATA 2 SHIELD TMDS DATA 2 TMDS DATA 1 TMDS DATA 1 SHIELD TMDS DATA 1 TMDS DATA 0 TMDS DATA 0 SHIELD TMDS DATA 0 TMDS CLOCK TMDS CLOCK SHIELD DDC DATA SDA TMDS CLOCK DDC CEC Ground CEC 5 V POWER Reserved N C on device HOT PLUG DETECT DDC CLOCK SCL 1 2 3 4 5 6 7 8 9 10 11 16 12 17 13 18 14 19 15 ...

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