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Dell E1916HVf, User Manual

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Dell E1916HVf User Manual Download Page 54

54  

│

  Troubleshooting

Common Problems

The following table contains general information about common monitor problems 
you might encounter and the possible solutions. 

Common Symptoms What You 

Experience

Possible Solutions

No Video/Power LED 
off

No picture

• 

Ensure that the video cable

connecting the monitor and the

computer is properly connected and

secure.

• 

Verify that the power outlet is

functioning properly using any other

electrical equipment.

• 

Ensure that the power button is

pressed fully.

• 

Ensure that the correct input source

is selected via the 

Input Source

Select button.

• 

Check the “Power LED Button”

option under Energy in OSD Menu

.

No Video/Power LED 
on

No picture or no 
brightness

• 

Increase brightness & contrast

controls via OSD.

• 

Perform monitor self-test feature

check.

• 

Check for bent or broken pins in the

video cable connector.

• 

Ensure that the correct input source

is selected via the 

Input Source

Select menu.

• 

Run the built-in diagnostics.

Poor Focus

Picture is fuzzy, 
blurry, or ghosting

• 

Perform Auto Adjust via OSD.

• 

Adjust the Phase and Pixel Clock

controls via OSD.

• 

Eliminate video extension cables.

• 

Reset the monitor to 

Factory

Settings

.

• 

Change the video resolution to the

correct aspect ratio (16:9).

Shaky/Jittery Video

Wavy picture or 
fine movement

• 

Perform Auto Adjust via OSD.

• 

Adjust the Phase and Pixel Clock

controls via OSD.

• 

Reset the monitor to 

Factory

Settings

.

• 

Check environmental factors.

• 

Relocate the monitor and test in

another room.

Summary of Contents for E1916HVf

Page 1: ...Monitor Model SE1918HV SE2018HV SE2018HR SE2218HV Regulatory Model E1916HVf E2016HVf E2216HVf Dell SE1918HV Dell SE2018HV Dell SE2018HR Dell SE2218HV User s Guide ...

Page 2: ...loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 09 Rev A03 ...

Page 3: ...Display Modes 11 Physical Characteristics 12 Environmental Characteristics 13 Power Management Modes 14 Pin Assignments 17 Plug and Play Capability 18 LCD Monitor Quality Pixel Policy 18 Maintenance Guidelines 18 Caring for Your Monitor 18 Setting Up the Monitor 19 Attaching the Stand 19 Connecting Your Monitor 20 Connecting VGA Cable 20 Organizing Your Cables 20 Removing the Monitor Stand 21 Wall...

Page 4: ...olution 49 If you have a Dell desktop or a Dell portable computer with Internet access 50 If you have a non Dell desktop portable computer or graphics card 50 Using the Tilt 51 Troubleshooting 52 Self Test 52 Built in Diagnostics 53 Common Problems 54 Product Specific Problems 57 Dell Soundbar Problems 58 Appendix 60 Safety Instructions 60 FCC Notices U S Only and Other Regulatory Information 60 C...

Page 5: ...ontact Dell technical support For more information see Contact Dell NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Riser Stand Base VESA Screw Cover Power Cable varies with countries VGA Cable Quick Setup Guide Safety and Regulatory Information ...

Page 6: ...upport for lower resolutions SE2218HV 54 69 cm 21 53 in diagonal viewable image size 1920 x 1080 resolution plus full screen support for lower resolutions Tilt adjustment capability Removable pedestal and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease ...

Page 7: ...r 7 Identifying Parts and Controls Front View 1 Function buttons For more information see Operating the Monitor 2 Power On Off button with LED indicator Back View SE1918HV SE2018HV SE2018HR Back View with Monitor Stand ...

Page 8: ...r 2 Regulatory rating label Lists the regulatory approvals 3 Security lock slot Secures monitor with security lock security lock not included 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slot Side View ...

Page 9: ...8HR SE2218HV Screen type Active matrix TFT LCD Active matrix TFT LCD Active matrix TFT LCD Panel Type TN TN TN Viewable image Diagonal 470 1 mm 18 51 in 494 1 0 02 mm 546 86 mm 21 53 in Horizontal Active Area 409 8 mm 16 13 in 19 5 0 05 in 432 0 1 92 mm 476 64 mm 18 77 in Vertical Active Area 230 4 mm 9 07 in 17 0 0 08 in 239 76 3 42 mm 268 11 mm 10 56 in Area 94417 92 mm2 146 35 in 2 9 44 0 13 in...

Page 10: ...t typical is based on CIE1976 85 and CIE1931 72 test standards Resolution Specifications Model number SE1918HV SE2018HV SE2018HR SE2218HV Scan range Horizontal 30 kHz to 83 kHz automatic Vertical 56 Hz to 76 Hz automatic Maximum preset resolution 1366 x 768 at 60 Hz 1600 x 900 at 60 Hz 1920 x 1080 at 60 Hz Electrical Specifications Model number SE1918HV SE2018HV SE2018HR SE2218HV Video input signa...

Page 11: ...ESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1366 x 768 47 7 59 8 85 5 SE2018HV SE2018HR Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40...

Page 12: ...5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 900 60 0 60 0 108 0 VESA 1920 x 1080 67 5 60 0 148 5 Physical Characteristics The following table lists the monitor s physical characteristics Model Number SE1918HV SE2018HV SE2018HR SE2218HV Connector type 15 pin D subminiature Black connector Signal cable type Analog D Sub 15 pins Dimensions with stand Hei...

Page 13: ...h packaging 3 60 kg 7 94 lb 3 65 kg 8 05 lb 4 30 kg 9 48 lb Weight with stand assembly and cables 3 0 kg 6 61 lb 3 02 kg 6 66 lb 3 63 kg 8 0 lb Weight without stand assembly For wall mount or VESA mount considerations no cables 2 26 kg 4 98 lb 2 26 kg 4 98 lb 2 83 kg 6 24 lb Weight of stand assembly 0 46 kg 1 01 lb 0 46 kg 1 01 lb 0 52 kg 1 15 lb Environmental Characteristics The following table l...

Page 14: ...peration Active Active Active White 17 W Maximum 14 W Typical Active off mode Inactive Inactive Blanked Glowing white Less than 0 3 W Switch off Off Less than 0 3 W 10 W 33 2 kWh Power Consumption P Total Energy Consumption TEC on If you have VESA s DPMTM compliance display card or software installed in your PC the monitor can automatically reduce its power consumption when not in use This is refe...

Page 15: ...sumption TEC on Power Consumption P Total Energy Consumption TEC on NOTE Pon Power consumption of on Mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star test method Zero power consumption in off mode can only be achieved by disconnecting the main cable from the monitor Maximum power consumption with max luminance and co...

Page 16: ... Activate the computer and monitor to gain access to the OSD The OSD will only function in the normal operation mode When any button except power button is pressed in Active off mode the following messages will be displayed ...

Page 17: ...gnments VGA connector Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 18: ...information see Dell Support site at http www dell com support monitors Maintenance Guidelines Caring for Your Monitor CAUTION Read and follow the safety instructions before cleaning the monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor ...

Page 19: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Page 20: ...er and disconnect the power cable 2 Connect VGA cable to the corresponding video port on the back of your computer Connecting VGA Cable NOTE The graphics are used for the purpose of illustration only Appearance on the computer may vary Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for cable attachment organize all cables as sho...

Page 21: ...structions 1 Remove the VESA Cover a Place the monitor on a soft cloth or cushion b Lift the VESA cover from both side simultaneously to release it from the the display back cover 2 Remove the stand assembly frrom the monitor a Insert a flat blade screw driver into the slot on the display back cover and the release the latch that secures the monitor stand b Once the latch is released remove the st...

Page 22: ...Monitor Stand 3 Use a screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the display back cover 5 Mount the monitor on the wall by following the instructions that came with the base mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 2 26 kg SE1918HV 2 26kg SE2018HV S...

Page 23: ... settings Front Panel Keys Description A Preset modes Use the Preset modes key to choose from a list of preset color modes See Using the OSD Menu B Brightness Contrast Use the Brightness Contrast key to direct access to the Brightness and Contrast control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus Fro...

Page 24: ...tion D Back Use the Back key to go back to the previous menu Using the On Screen Display OSD Menu Accessing the Menu System NOTE If you change the settings and then either proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to open the OSD menu...

Page 25: ...Operating the Monitor 25 ...

Page 26: ...ess the button again 4 Press the and buttons to select the desired parameter 5 Press the button to enter the slide bar and then use the or buttons according to the indicators on the menu to make your changes 6 Select the to return to previous menu without accepting current settings or to accept and return to previous menu The table below provides a list of all the OSD menu options and their functi...

Page 27: ...tor 27 Icon Menu and Submenus Description Energy Use This meter shows the energy level being consumed by the monitor in real time Brightness Contrast Use the Brightness and Contrast menu to adjust the Brightness Contrast ...

Page 28: ... press the key to decrease brightness min 0 max 100 Contrast Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen Adjust brightness first and adjust contrast only if you need further adjustment Press the key to increase contrast and press the key to decrease contrast min 0 max 100 ...

Page 29: ...Operating the Monitor 29 Auto Adjust Use this key to activate automatic setup and adjust menu ...

Page 30: ...Adjustment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not appear if you press the button while there are no active video input signals or attached cables ...

Page 31: ...Operating the Monitor 31 Color Use the Color menu to adjust the monitor s color settings ...

Page 32: ...32 Operating the Monitor Input Color Format Allows you to set the video input mode to RGB or YPbPr ...

Page 33: ...Operating the Monitor 33 Preset Modes Allows you to choose from a list of preset color modes ...

Page 34: ...late paper media without affecting color images Applies to RGB input format only Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and keys to adjust the Red Green and Blue values and create your own preset color...

Page 35: ...Operating the Monitor 35 Display Use the Display menu to adjust the monitor s display settings ...

Page 36: ...Position Use the or buttons to adjust image up and down Minimum is 0 Maximum is 100 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the...

Page 37: ...Operating the Monitor 37 Energy ...

Page 38: ...er LED indicator on or off during active to save energy Reset Energy Select this option to restore default Energy settings Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on ...

Page 39: ... Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Allows you to adjust the OSD background from opaque to transparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds ...

Page 40: ...OTE When the OSD is locked pressing the menu key takes you directly to the OSD settings menu with OSD Lock pre selected on entry Press and hold key for 6 seconds to unlock and allow user access to all applicable settings Reset Menu Select this option to restore default menu settings Personalize Selecting this option allows you to set two shortcut keys ...

Page 41: ...Operating the Monitor 41 Shortcut Key 1 User can select from Preset Modes Brightness Contrast Auto Adjust Aspect Ratio and set as shortcut key ...

Page 42: ...42 Operating the Monitor ...

Page 43: ...Operating the Monitor 43 Shortcut Key 2 User can select from Preset Modes Brightness Contrast Auto Adjust Aspect Ratio and set as shortcut key ...

Page 44: ...44 Operating the Monitor Reset Personaliza tion Allows you to restore shortcut key to the default setting Others ...

Page 45: ...Operating the Monitor 45 ...

Page 46: ...re will help reduce minor cases of image retention If an image appears to be stuck on the monitor select LCD Conditioning to help eliminate any image retention Using the LCD Conditioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning mess...

Page 47: ...ing message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1366 x 768 for SE1918HV or 1600 x 900 for SE2018HV SE2018HR or 1920 x 1080 for SE2218HV ...

Page 48: ...message appears Activate the computer and wake up the monitor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected input If VGA cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 5 minutes if left at this state ...

Page 49: ...tion and select 1366 x 768 for SE1918HV or 1600 x 900 for SE2018HV SE2018HR or 1920 x 1080 for SE2218HV 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1366 x 768 for SE1918HV or 1600 x 900 for SE2018HV SE2018HR or 1920 x 1080 for SE2218HV 4 Click Apply If you do not see 1366 x 768...

Page 50: ... graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated driver for example http www ATI com OR http www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1366 x 768 for SE1918HV or 1600 x 900 for SE2018HV SE2018HR or 1920 x 1080 for SE2218...

Page 51: ...deo resolution of 1366 x 768 for SE1918HV or 1600 x 900 for SE2018HV SE2018HR or 1920 x 1080 for SE2218HV Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle NOTE The monitor stand is detached when the monitor is shipped from the factory ...

Page 52: ...e floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen 4 This box also appears during usage if the video cable is disconnected or damaged The monito...

Page 53: ...rom the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 ...

Page 54: ...gy in OSD Menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected via the Input Source Select menu Run the built in diagnostics Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adju...

Page 55: ... see Dell Support site at http www dell com support monitors Brightness Problems Picture too dim or too bright Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Horizontal Vertical Lines Screen h...

Page 56: ...o determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the Color Mode in the Color OSD to Graphics or Video de...

Page 57: ... button beside the Power button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Menu key the message No input signal will appear Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal ...

Page 58: ...nt on the computer example audio CD or MP3 Turn the Power Volume knob on the Soundbar clockwise to a higher volume setting Clean and reseat the audio line in plug Test the Soundbar using another audio source For example portable CD player MP3 player Distorted Sound Computer s sound card is used as the audio source Clear any obstructions between the Soundbar and the user Confirm that the audio line...

Page 59: ...e user Confirm that the audio line in plug is completely inserted into the jack of the sound card or audio source Set all Windows audio balance controls L R to their midpoints Clean and reseat the audio line in plug Troubleshoot the computer s sound card Test the Soundbar using another audio source For example portable CD player MP3 player Low Volume Volume is too low Clear any obstructions betwee...

Page 60: ...that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some ser...

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