Dell E14S Series Owner'S Manual Download | Manualshive

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Troubleshooting expansion cards

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.

NOTE: When troubleshooting an expansion card, see the documentation for your operating system

and the expansion card.

Steps
1.

Run the appropriate diagnostic test. For more information, see

Using system diagnostics

.

2.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3.

Remove the system cover.

4.

Ensure that each expansion card is firmly seated in its connector.

5.

Install the system cover.

6.

If the problem is not resolved, turn off the system and attached peripherals, and disconnect the

system from the electrical outlet.

7.

Remove the system cover.

8.

Remove all expansion cards installed in the system.

9.

Install the system cover.
If the tests fail, see

10.

For each expansion card you removed in step 8, perform the following steps:
a. Turn off the system and attached peripherals, and disconnect the system from the electrical

outlet.

b. Remove the system cover.
c. Reinstall one of the expansion cards.
d. Install the system cover.
e. Run the appropriate diagnostic test. For more information, see

Using system diagnostics

Next steps

If the problem persists, see

Troubleshooting processors

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only

perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.

Steps
1.

Run the appropriate diagnostics test. See

Using system diagnostics

for available diagnostic tests.

2.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3.

Remove the system cover.

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Summary of Contents for E14S Series

Page 1: ...Dell XC630 Web Scale Hyperconverged Appliance Owner s Manual Regulatory Model E14S Series Regulatory Type E14S001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...gging in to iDRAC 20 Methods of installing the operating system 21 Remote management 21 Downloading and installing drivers and firmware 21 3 Pre operating system management applications 22 Navigation keys 22 About System Setup 23 Entering System Setup 23 System Setup Main Menu 24 Editing system BIOS screen settings 24 Editing system information 25 Editing memory settings 25 Editing processor setti...

Page 4: ...ng shroud 46 Removing the cooling shroud 47 Installing the cooling shroud 47 System memory 48 General memory module installation guidelines 50 Mode specific guidelines 50 Sample memory configurations 51 Removing memory modules 52 Installing memory modules 53 Hard drives 55 Removing a 2 5 inch hard drive blank 55 Installing a 2 5 inch hard drive blank 56 Removing a hot swappable hard drive 56 Insta...

Page 5: ...at sinks and processors 74 Removing a processor 74 Installing a processor 78 Power supply units 80 Hot Spare feature 80 Removing the power supply unit blank 81 Installing the power supply unit blank 82 Removing an AC power supply unit 82 Installing an AC power supply unit 83 Wiring instructions for a DC power supply unit 84 Removing a DC power supply unit 85 Installing a DC power supply unit 86 Sy...

Page 6: ...pply units 103 Power source problems 103 Power supply unit problems 103 Troubleshooting cooling problems 104 Troubleshooting cooling fans 104 Troubleshooting system memory 105 Troubleshooting an SD card 106 Troubleshooting a hard drive 106 Troubleshooting a storage controller 107 Troubleshooting expansion cards 108 Troubleshooting processors 108 System messages 109 Warning messages 109 Diagnostic ...

Page 7: ...Disabling a forgotten password 115 8 Getting help 116 Contacting Dell 116 Dell SupportAssist 116 Locating Service Tag of your system 116 Quick Resource Locator 117 7 ...

Page 8: ... storage capacity of up to 10 drive slots NOTE The system supports only internal hot swappable hard drives NOTE In this document HDD generically refers to both HDD and SSD Supported configurations Table 1 Supported configurations System Configurations Ten hard drive systems Ten 2 5 inch hard drives Front panel features and indicators Figure 1 Front panel features and indicators 10 hard drive syste...

Page 9: ...MI button only if directed by qualified support personnel or by the OSs documentation 5 System identification button You can use the identification buttons on the front and back panels to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If ...

Page 10: ...ss the Power button Table 3 Diagnostic indicators Icon Description Condition Corrective action Health indicator If the system is on and in good health the indicator lights solid blue None required The indicator blinks amber if the system is on or in standby and if any error exists for example a failed fan or hard drive See the System Event Log or system messages for the specific issue For more inf...

Page 11: ...ooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See Getting help Memory indicator The indicator blinks amber if a memory error occurs See the system event log or system messages for the location of the failed memory Reinstall the memory device If the problem persists see Getting help PCIe indicator ...

Page 12: ...ode the status indicator on the right side does not function and remains off Table 4 Hard drive indicators Drive status indicator pattern Condition Blinks green two times per second Identifying drive or preparing for removal Blinks amber four times per second Drive failed Steady green Drive online iDRAC Direct LED indicator codes NOTE The iDRAC Direct LED indicator does not light up for the USB mo...

Page 13: ...ansfer or any operation tasks C Green and turns off Indicates that the file transfer is complete D Not lit Indicates that the USB is ready to be removed or that a task is complete The table below displays iDRAC Direct activity when configuring iDRAC Direct using your laptop and cable Laptop Connect Table 6 iDRAC Direct LED indicator using laptop and cable iDRAC Direct LED indicator pattern Conditi...

Page 14: ... toggle the System ID on and off If the system stops responding during POST press and hold the System ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold for more than 15 seconds 2 System identification connector Allows you to connect the optional system status indicator assembly through the optional cable management arm ...

Page 15: ... are USB 3 0 compliant 9 LP PCIe expansion card slot riser 3 Allows you to connect a LP PCIe expansion card 10 Ethernet connectors 4 Four integrated 10 100 1000 Mbps NIC connectors or Four integrated connectors Two integrated 10 100 1000 Mbps NIC connectors Two integrated 100 Mbps 1 Gbps 10 Gbps SFP connectors 11 Power supply unit PSU1 AC 495 W 750 W or 1100 W DC 750 W or 1100 W 12 Power supply un...

Page 16: ...C is connected to a valid network at less than its maximum port speed D Activity indicator is blinking green Network data is being sent or received Power indicator codes Each AC power supply unit PSU has an illuminated translucent handle and each DC power supply unit when available has an LED that serves as an indicator to show whether power is present or a power fault has occurred Figure 6 AC pow...

Page 17: ...n the back Mixing PSUs from previous generations of servers can result in a PSU mismatch condition or failure to power on D Flashing amber Indicates a problem with the power supply unit CAUTION When correcting a power supply unit mismatch replace only the power supply unit with the flashing indicator Swapping the opposite power supply unit to make a matched pair can result in an error condition an...

Page 18: ...he other power supply unit in terms of efficiency feature set health status and supported voltage Replace the power supply unit that has the flashing indicator with a power supply unit that matches the capacity of the other installed power supply unit C Flashing amber Indicates a problem with the power supply unit CAUTION When correcting a power supply unit mismatch replace only the power supply u...

Page 19: ...d triggers a mismatch D Not lit Power is not connected Documentation references For information about the Dell documents see the Support Matrix specific for your product For information about the Nutanix documents that applies to a specific release of Nutanix solution software see the Support Matrix specific for your product Quick Resource Locator Use the Quick Resource Locator QRL to get immediat...

Page 20: ... of the following interfaces iDRAC Settings utility Lifecycle Controller Dell Deployment Toolkit Server LCD panel You can configure iDRAC IP using 1 iDRAC Web Interface For more information on setting up and configuring iDRAC see the Integrated Dell Remote Access Controller User s Guide 2 Remote Access Controller ADMin RACADM For more information see the RACADM Command Line Interface Reference Gui...

Page 21: ...figure iDRAC for remote accessibility set up the management station and managed system and configure the supported Web browsers For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals You can also remotely monitor and manage the server by using the Dell OpenManage Server Administrator software and OpenManage Essentials systems management console ...

Page 22: ...ys The navigation keys can help you access the pre operating system management applications Key Description Page Up Moves to the previous screen Page Down Moves to the next screen Up arrow Moves to the previous field Down arrow Moves to the next field Enter Enables you to type a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list...

Page 23: ...fault help text for the selected field is displayed in the graphical browser To view the help text in the text browser press F1 From System Setup you can Change the NVRAM settings after you add or remove hardware View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security Entering System Setup 1 Turn on or resta...

Page 24: ... System BIOS Menu Item Description System Information Displays information about the system such as the system model name BIOS version and Service Tag Memory Settings Displays information and options related to the installed memory Processor Settings Displays information and options related to the processor such as speed cache size and so on SATA Settings Displays options to enable or disable the ...

Page 25: ...rsion installed on the system System Management Engine Version Displays the current revision of the Management Engine firmware System Service Tag Displays the system Service Tag System Manufacturer Displays the name of the system manufacturer System Manufacturer Contact Information Displays the contact information of the system manufacturer System CPLD Version Displays the current revision of the ...

Page 26: ...f memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability Node Interleaving Specifies if Non Uniform Memory architecture NUMA is supported If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disa...

Page 27: ...o Enabled You can disable this option for applications that require high usage of random memory access Hardware Prefetcher Enables or disables the hardware prefetcher By default the Hardware Prefetcher option is set to Enabled DCU Streamer Prefetcher Allows you to enable or disable the Data Cache Unit DCU streamer prefetcher By default the DCU Streamer Prefetcher option is set to Enabled DCU IP Pr...

Page 28: ...creen details are explained below Table 16 SATA settings Menu Item Description Embedded SATA Enables the embedded SATA to be set to Off ATA AHCI or RAID modes By default the Embedded SATA option is set to AHCI Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST This option is applicable only to ATA and AHCI mode Write Cache Enables or disables the comman...

Page 29: ...o turn off BIOS support For AHCI mode or RAID mode BIOS always enables support Model Displays the drive model of the selected device Drive Type Displays the type of drive attached to the SATA port Capacity Displays the total capacity of the hard drive The field is undefined for removable media devices such as optical drives Port E Sets the drive type of the selected device For Embedded SATA settin...

Page 30: ...s the type of drive attached to the SATA port Capacity Displays the total capacity of the hard drive The field is undefined for removable media devices such as optical drives Port I Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI mode or RAID mode BIOS always enables supp...

Page 31: ...et to BIOS NOTE This system supports only BIOS boot mode Boot Sequence Retry Enables or disables the Boot Sequence Retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Enabled Hard Disk Failover Specifies which devices in the Hard Disk Drive Sequence are attempted in the boot...

Page 32: ...perating system supports USB 3 0 If you disable this option devices operate at USB 2 0 speed USB 3 0 is disabled by default User Accessible USB Ports Enables or disables the USB ports Selecting Only Back Ports On disables the front USB ports selecting All Ports Off disables all USB ports The USB keyboard and mouse operates during boot process in certain operating systems After the boot process is ...

Page 33: ...Enable Enables or disables the BIOS configuration of Single Root I O Virtualization SR IOV devices By default the SR IOV Global Enable option is set to Enabled OS Watchdog Timer If your system stops responding this OS Watchdog Timer aids in the recovery of your operating system When this field is set to Enabled the operating system is allowed to initialize the timer When the option is set to Disab...

Page 34: ...E You can only use Serial Device 2 for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Therefore loading the BIOS default settings from within the BIOS setup utility may...

Page 35: ... disables the processor to operate in all available power states By default the C States option is set to Enabled Collaborative CPU Performance Control Enables or disables the CPU power management When set to Enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC By default the option is set to Disabled Memory Patrol Scrub Sets the memory patrol scrub frequency By d...

Page 36: ... if the password jumper is not installed in the system Setup Password Sets the setup password This option is read only if the password jumper is not installed in the system Password Status Locks the system password By default the Password Status option is set to Unlocked TPM Security NOTE The TPM menu is available only when the TPM module is installed Allows you to control the reporting mode of th...

Page 37: ...boot order Secure Boot Enables Secure Boot where the BIOS authenticates each pre boot image using the certificates in the Secure Boot Policy Secure Boot is disabled by default Secure Boot Policy When Secure Boot policy is Standard the BIOS uses the system manufacturer s key and certificates to authenticate pre boot images When Secure Boot policy is Custom the BIOS uses the user defined key and cer...

Page 38: ...84 key keyboards F1 F2 Prompt on Error Enables or disables the F1 F2 prompt on error By default F1 F2 Prompt on Error is set to Enabled The F1 F2 prompt also includes keyboard errors Load Legacy Video Option ROM You can determine whether the system BIOS loads the legacy video INT 10H option ROM from the video controller Selecting Enabled in the operating system does not support UEFI video output s...

Page 39: ...ormal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found One Shot Boot Menu Displays the boot menu where you can select a one time boot device to boot from Launch System Setup Allows you to access the System Setup...

Page 40: ...es NOTE The password jumper enables or disables the System Password and Setup Password features For more information about the password jumper settings see System board connectors You can assign a new System Password and Setup Password or change an existing System Password and Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the password jumper set...

Page 41: ... Status is Locked Steps 1 To go to system setup press F2 immediately after a power on or restart 2 On the System Setup Main Menu screen select System BIOS and then press Enter The System BIOS screen is displayed 3 On the System BIOS screen select System Security and then press Enter The System Security screen is displayed 4 On the System Security screen verify that Password Status is Unlocked 5 Se...

Page 42: ...structions that are shipped with your product NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure of proper operation and cooling you must populate all bays in the system at all times with either a module or with a blank Before working inside your system 1 Turn off the system including any attached peripherals 2 Discon...

Page 43: ...l or equivalent Tyco Electronics 58433 3 or equivalent Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front bezel optional Removing the front bezel 1 Unlock the bezel lock at the left end of the bezel 2 Lift the release latch next to the bezel lock 3 Pull the left end of...

Page 44: ...er Prerequisites 1 Ensure that you read the Safety instructions 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals 4 Remove the optional bezel For more information see Removing the front bezel Steps 1 Turn the latch release lock to the unlock position 2 Lift the cover release latch and remove the system cover 44 ...

Page 45: ...nal bezel 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Inside the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing ...

Page 46: ...ontrol panel assembly 2 cooling fans 7 3 processor 1 4 DIMMs 6 5 PSU connector 6 power supply 2 7 riser card 3 8 network daughter card 9 riser card 1 10 riser card 2 11 DIMMs 6 12 processor 2 13 DIMMs 12 14 expander board 15 hard drive Cooling shroud 46 ...

Page 47: ...teps Hold the touch points and lift the shroud away from the system Figure 12 Removing and installing the cooling shroud 1 cooling shroud Next steps 1 Replace the cooling shroud 2 Follow the procedure listed in After working inside your system Installing the cooling shroud Prerequisites Ensure that you read the Safety instructions CAUTION Many repairs may only be done by a certified service techni...

Page 48: ... or 2133 MT s depending on the following factors DIMM type RDIMM or LRDIMM Number of DIMMs populated per channel System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four ch...

Page 49: ... 1 slots A2 A6 and A10 channel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A12 Processor 2 channel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 channel 3 slots B4 B8 and B12 The following table shows the memory populations and operating frequencies for the supported configurations 49 ...

Page 50: ...elease levers then black and then green For example if you want to mix single rank and dual rank DIMMs populate dual rank DIMMs in the sockets with white release tabs and single rank DIMMs in the sockets with black release tabs When mixing memory modules with different capacities populate the sockets with memory modules with highest capacity first For example if you want to mix 4 GB and 8 GB DIMMs...

Page 51: ...ing system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB dual rank DIMMs the available system memory is 3 4 ranks channel 16 DIMMs 4 GB 48 GB and not 16 DIMMs 4 GB 64 GB NOTE Memory sparing does not offer protection against a multi bit uncorrectable error NOTE Both Advanced ECC Lockstep and Optimizer modes support Memory Sparing Memory mirroring...

Page 52: ...7 B8 768 32 24 RDIMM 4R x4 2133 MT s LRDIMM 4R x4 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 1500 64 24 RDIMM 4R x4 2133 MT s LRDIMM 4R x4 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 Removing memory modules Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only pe...

Page 53: ...mory module or metallic contacts 2 To release the memory module from the socket simultaneously press the ejectors on both ends of the memory module socket Figure 14 Removing and installing a memory module 1 memory module 2 memory module socket 3 memory module socket ejector 2 Installing memory modules Prerequisites CAUTION Many repairs may only be done by a certified service technician You should ...

Page 54: ...OTE Retain the removed memory module blank s for future use CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory module simultaneously 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket NOTE The mem...

Page 55: ...he hard drive backplane Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots CAUTION Before attempting to remove or install a hard drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or reb...

Page 56: ...r as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 If applicable remove the bezel NOTE To prevent data loss ensure that your operating system supports hot swappable drive installatio...

Page 57: ...ext to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive automatically be...

Page 58: ...ce technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Keep the 1 Phillips screwdriver handy Steps 1 Insert the hard ...

Page 59: ...dding additional write intensive software to the SATADOM boot disk results in heavy wear on the device beyond design specifications resulting in premature hardware failure You should not run applications on the hypervisor operating system Examples of write intensive applications Following are the examples of write intensive applications System Center Agents System Center Configuration Manager CCME...

Page 60: ... with the product Steps 1 Unplug the power cable from the SATADOM Tape Backup Unit TBU power connector 2 Press the lock release on the SATADOM and pull it up and away from the system NOTE After removing the SATADOM place it in an anti static container for reuse return or temporary storage NOTE Dell recommends that you do not modify the SATADOM Read Write default setting Figure 19 Removing and inst...

Page 61: ...stem Cooling fans Your system supports hot swappable cooling fans NOTE In the event of a problem with a particular fan the fan number is referenced by the system management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing a cooling fan Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedur...

Page 62: ... telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Steps 1 Align the plug at the base of the cooling fan with the connector on the system board 2 Slide the cooling fan into the securing slots until the tabs lock into place Next steps Follow the procedure listed...

Page 63: ...s a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority must be installed first using the slot priority indicated All other expansion cards must be installed in the specified card priority and slot priority order Table 29 Expansion card installation priority Card Priority Card Type Systems Supporting up to 3 PCIe Expansion ...

Page 64: ... expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 21 Removing and installing the expansion card 1 expansion connector 2 expansion card latch 3 expansion card 4 expansion card latch Next steps Follow the procedure listed in the After worki...

Page 65: ...nsion card latch into position Next steps 1 Close the system 2 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 3 Install any device drivers required for the card as described in the documentation for the card 4 Follow the procedure listed in After working inside your system 5 Install any device drivers required for the card as described in th...

Page 66: ...card riser 1 2 connector 3 riser guide pin Figure 23 Removing and installing the expansion card riser 3 1 connector 2 expansion card riser 3 3 expansion card release latch 2 If applicable remove or install an expansion card on the riser 3 Replace the expansion card riser 66 ...

Page 67: ...al SD module The Internal Dual SD Module IDSDM card provides two SD card slots This card offers the following features Dual card operation maintains a mirrored configuration using SD cards in both slots and provides redundancy NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of System Setup the information is replicated from one SD card to another Single card ...

Page 68: ...card slot 2 5 SD card slot 1 6 IDSDM connector The following table describes the IDSDM indicator codes Table 30 IDSDM indicator code Convention IDSDM indicator code Description A Green Indicates that the card is online B Flashing green Indicates rebuild or activity C Flashing amber Indicates card mismatch or that the card has failed 68 ...

Page 69: ...he IDSDM connector on the system board To locate the IDSDM connector see System board connectors 2 Align the connectors on the system board and the dual SD module 3 Push the dual SD module until it is firmly seated on the system board Next steps 1 Install the SD vFlash media card s Temporarily label each SD card with its corresponding slot before removal Replace the SD card s into the same slots 2...

Page 70: ... enabled in the System Setup Steps 1 Locate the SD card connector on the internal dual SD module or the backplane expander board With the label side facing up insert the contact pin end of the card into the slot NOTE The slot is keyed to ensure correct insertion of the card 2 Press the card into the card slot to lock it into place Next steps Follow the procedure listed in After working inside your...

Page 71: ...ntegrated storage controller card connector on the system board 2 Lift the integrated storage controller cable out 3 Lift one end of the card and angle it to disengage the card from the integrated storage controller card holder on system board 4 Lift the card out of the chassis Figure 25 Removing and installing the integrated storage controller card 1 integrated storage controller cable 2 integrat...

Page 72: ...stem board Ensure that the tabs on the system board align with the screw holes on the integrated storage controller card 3 Align the screws on the integrated storage controller card cable with the screw holes on the connector 4 Tighten the screws to secure the integrated storage controller card cable with the integrated storage controller card connector on the system board Next steps 1 Replace the...

Page 73: ... away from the back of the system until the Ethernet connectors are clear of the slot in the back panel 5 Lift the network daughter card out of the system Figure 26 Removing and installing the network daughter card 1 captive screw socket 2 2 connector on the system board 3 captive screw 2 4 touch point 2 5 network daughter card 6 back panel slots for Ethernet connectors Installing the network daug...

Page 74: ...fter working inside your system Heat sinks and processors Use the following procedure when Installing an additional processor Replacing a processor NOTE To ensure proper system cooling you must install a processor blank in any empty processor socket Removing a processor Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and...

Page 75: ...teps 1 To remove the heat sink a Loosen one of the screws that secure the heat sink to the system board Wait 30 seconds for the heat sink to loosen from the processor b Remove the screw diagonally opposite the screw you first removed c Repeat the procedure for the remaining two screws d Remove the heat sink Figure 27 Removing and installing a processor heat sink 1 captive screw 4 2 heat sink 3 pro...

Page 76: ...essor a Release the open first socket lever near the unlock icon by pushing the lever down and out from under the tab b Similarly release the close first socket release lever near the lock icon by pushing the lever down and out from under the tab Lift the lever 90 degrees upward c Lower the open first socket release lever to lift the processor shield 76 ...

Page 77: ...hen removing the processor out of the socket e Lift the processor out of the socket and leave the open first socket release lever up NOTE If you are permanently removing the processor you must install a socket protective cap in the vacant socket to protect the socket pins and keep the socket free of dust NOTE After removing the processor place it in an anti static container for reuse return or tem...

Page 78: ...ove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTE If you are installing a single processor it must be installed in socket CPU1 Steps 1 Remove the heat sink 2 Unpack the new processor If the processor has previously been used in a system remove any remaining thermal grease from the processor using a lin...

Page 79: ...push it under the tab to lock it f Similarly lower the open first socket release lever near the unlock icon and push it under the tab to lock it 9 To install the heat sink a If applicable remove the existing thermal grease from the heat sink using a clean lint free cloth b Apply thermal grease on the top of the processor Use the thermal grease syringe included with your processor kit to apply the ...

Page 80: ...anium power supply unit is nominally rated for 200 VAC to 240 VAC input only NOTE When two identical PSUs are installed power supply redundancy 1 1 with redundancy or 2 0 without redundancy is configured in system BIOS In redundant mode power is supplied to the system equally from both PSUs when Hot Spare is disabled When Hot Spare is enabled one of the PSUs is put into standby when system usage i...

Page 81: ...t power supply is switched to the sleep state You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the Integrated Dell Remote Access Controller User s Guide at dell com support home Removing the power supply unit blank If you are installing a second power supply unit remove the power supply unit blank in the bay by pulling the blank outward CA...

Page 82: ...line or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to...

Page 83: ...ty Read and follow the safety instructions that are shipped with your product Steps 1 Verify that both the power supply units are the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label 2 If applicable remove the power supply unit blank 3 Slide the new power supply unit into the chassis until the power supply unit is fully seated...

Page 84: ... product CAUTION Wire the unit with copper only unless otherwise specified use only 10 American Wire Gauge AWG wire rated minimum 90 ºC for source and return Protect the 48 60 V DC 1 wire with a branch circuit over current protection rated 50 A for DC with a high interrupt current rating CAUTION Connect the equipment to a 48 60 V DC supply source that is electrically isolated from the AC source re...

Page 85: ...quires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation Steps 1 Disconnect the power wires from the powe...

Page 86: ...g the power wires secure the wires with the strap to the power supply handle 6 Connect the wires to a DC power source NOTE When installing hot swapping or hot adding a new power supply wait for 15 seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly System battery Replaci...

Page 87: ... Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAU...

Page 88: ...oving and installing the 2 5 Inch x10 hard drive backplane 1 SD signal cable 2 SD signal cable connector 3 SAS cables 2 4 SAS cable connector 2 5 guide pin 6 guide pin slot 7 hard drive connector 8 SAS backplane 88 ...

Page 89: ...2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read...

Page 90: ...ified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Using a 1 Philips screwdriver remov...

Page 91: ...ne service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Keep the 1 Philips screwdriver ready Steps 1 Route the control panel cable through the chassis and connect the control panel cable to the control panel 2 Push the control panel into the chassis till it snaps in...

Page 92: ...system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives CAUTION Do not attempt to remove the TPM plug in module from the motherboard Once the TPM plug in module is installed it is cryptographically bound to that specific motherboard Any attempt to remove an installed TPM plug in module breaks the cryptograph...

Page 93: ... system board b Press down and hold the metal tab on the mini SAS cable connector c Pull the mini SAS cable out of the connector on the system board 2 Disconnect all other cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis 3 Grasp the system board holder lift the blue release pin slide the system board towa...

Page 94: ...be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 94 ...

Page 95: ...l cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 4 Follow the procedure listed in After working inside your system 5 Import your new or existing iDRAC Enterprise license For more information see the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals 6 Ensure that you a...

Page 96: ... Y to restore the system configuration data b Press N to use the default configuration settings Trusted Platform Module The Trusted Platform Module TPM is used to generate store keys protect authenticate passwords and create store digital certificates You can also use TPM to enable the BitLocker hard drive encryption feature in Windows Server CAUTION Do not attempt to remove the Trusted Platform M...

Page 97: ...rary cc753140 aspx The TPM Status changes to Enabled Activated Re enabling the TPM for TXT users 1 While booting your system press F2 to enter System Setup 2 In the System Setup Main Menu click System BIOS System Security Settings 3 In the TPM Security option select On with Pre boot Measurements 4 In the TPM Command option select Activate 5 Save the settings 6 Restart your system 7 Enter System Se...

Page 98: ...s Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting the video subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to v...

Page 99: ...OS Use 12 Reconnect and power on each USB device one at a time 13 If a USB device causes the same problem power down the device replace the USB cable with a known good cable and power up the device Next steps If all troubleshooting fails see Getting Help Troubleshooting iDRAC Direct USB XML configuration For information on USB storage device and server configuration see the Integrated Dell Remote ...

Page 100: ...e the interface cable with a known good cable 3 Turn off the system and the serial device and swap the serial device with a comparable device 4 Turn on the system and the serial device Next steps If the problem persists see Getting Help Troubleshooting a NIC Steps 1 Run the appropriate diagnostic test See Using system diagnostics for available diagnostic tests 2 Reboot the system and check for any...

Page 101: ...rals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Remove the following components from the system hard drives hard drive backplane USB memory key hard drive tray cooling shroud expansion card risers if present expansion cards power supply unit s cooling fan assembly if present cooling fans processor s and heat sink s memory modules 4 Let the system dry thoroughl...

Page 102: ...hat all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see Using system diagnostics Next steps If the tests fail see Getting Help Troubleshooting the system battery Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your...

Page 103: ...rmly 2 Plug in another working device to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ensure that the power source meets applicable standards 5 Ensure that there are no short circuits 6 Have a qualified electrician check the line voltage to ensure that it meets the required specifications Power supply unit problems 1 Ensure th...

Page 104: ...evel needed or set the minimum fan speed to a custom value From F2 System Setup 1 Select iDRAC Settings Thermal and set a higher fan speed from the fan speed offset or minimum fan speed From RACADM commands 1 Run the command racadm help system thermalsettings For more information see the Integrated Dell Remote Access Controller User s Guide at dell com idracmanuals Troubleshooting cooling fans Pre...

Page 105: ...ing Make any changes to the memory settings if needed If the memory settings match the installed memory but the problem still persists go to step 12 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Remove the system cover 7 Check the memory channels and ensure that they are populated correctly NOTE See the system event log or system messages for...

Page 106: ...ancy is enabled at the time of SD card failure a critical alert is logged and chassis health degrades 4 Replace the failed SD card with a new SD card 5 Install the system cover 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 7 Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is set to the...

Page 107: ...appropriate diagnostic test For more information see Using system diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Verify that the installed expansion cards are compliant with the expansion card installation guidelines 5 Ensure that each expansion card is firmly seated in its connector 6 Install the system c...

Page 108: ... the system cover 8 Remove all expansion cards installed in the system 9 Install the system cover If the tests fail see Getting Help 10 For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Remove the system cover c Reinstall one of the expansion cards d Install the system cove...

Page 109: ...e a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic messages The system diagnostic utilities may ...

Page 110: ... information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running the Embedded System...

Page 111: ...esults of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the ePSA Diagnostics Guide Notebooks Desktops and Servers at dell com support home 111 ...

Page 112: ...System board jumper settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 4 6 The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 1 3 The configuration settings are cleared at the next system boot pins 3 5 112 ...

Page 113: ...Backplane signal connector 1 2 J_PS2 PSU 2 power connector 3 J_BP_SIG0 Backplane signal connector 0 4 J_SATA_CD Optical drive SATA connector SATADOM connector 5 J_SATA_TBU SATA tape backup unit connector 6 J_BP0 Backplane power connector 7 J_TBU Tape backup unit power connector 8 J_PS1 PSU 2 power connector 9 J_IDSDM Internal dual SD module connector 113 ...

Page 114: ...ctor 24 J_RISER_3BX Riser 3 connector 25 J_USB_INT Internal USB connector 26 J_STORAGE Storage controller card connector 27 J_SATA_A SATA connector 28 BAT Battery connector 29 CPU2 Processor socket 2 30 J_FAN1U_7 Cooling fan connector 31 B1 B5 B9 B2 B6 B10 Memory module sockets 32 J_BP3 Hard drive backplane power connector 33 J_FAN1U_6 Cooling fan connector 34 J_BP_SIG2 Backplane signal connector ...

Page 115: ...Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new system and or setup password you must move...

Page 116: ...gories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support team Dell SupportAssist For an enhanced Support Experience Dell recommends installing and configuring Dell SupportAssist Dell SupportAssist is a software application that transpare...

Page 117: ...nel Quick Resource Locator Use the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by visiting Dell com QRL or by using your smartphone or tablet and a model specific Quick Resource QR code located on your Dell system To try out the QR code scan the following image Figure 40 Quick Resource Locator 117 ...

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