8
Getting help
Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an
active internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical assistance, or customer-service issues:
1.
Go to
Dell.com/support
.
2.
Select your country from the drop-down menu on the bottom right corner of the page.
3.
For customized support:
a. Enter your system Service Tag in the
Enter your Service Tag
field.
b. Click
Submit
.
The support page that lists the various support categories is displayed.
4.
For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5.
For contact details of Dell Global Technical Support:
a. Click
.
b. The
Technical Support
page is displayed with details to call, chat, or e-mail the Dell Global
Technical Support team.
Dell SupportAssist
For an enhanced Support Experience, Dell recommends installing and configuring Dell SupportAssist.
Dell SupportAssist is a software application that transparently collects information about your system and
automatically creates support cases when issues are detected. Dell SupportAssist helps Dell to provide
you an enhanced, personalized, and efficient support experience. Dell uses the data to solve common
problem, designs and markets the products.
For more information about installing and configuring Dell SupportAssist, see:
us/work/learn/supportassist-servers-storage-networking.
Locating Service Tag of your system
Your system is identified by a unique Express Service Code and Service Tag number. The Express Service
Code and Service Tag are found on the front of the system by pulling out the information tag.
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