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Dell EMC PowerEdge FC640

Installation and Service Manual

Regulatory Model: E02B
Regulatory Type: E02B005
July 2020
Rev. A08

Summary of Contents for E02B005

Page 1: ...Dell EMC PowerEdge FC640 Installation and Service Manual Regulatory Model E02B Regulatory Type E02B005 July 2020 Rev A08 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...d drives 15 Ports and connectors specifications 15 USB ports 15 Internal Dual SD Module 15 Micro SD vFlash connector 15 Video specifications 15 Environmental specifications 15 Particulate and gaseous contamination specifications 16 Standard operating temperature 17 Expanded operating temperature 17 Thermal Restriction matrix 18 Chapter 4 Initial system setup and configuration 20 Setting up your sy...

Page 4: ...51 Drives 52 Removing a drive blank 52 Installing a drive blank 53 Removing a drive carrier 53 Installing a drive carrier 54 Removing a drive from a drive carrier 55 Installing a drive into drive carrier 56 Removing the drive cage 57 Installing the drive cage 58 Drive backplane 59 Removing the drive backplane 59 Installing the drive backplane 61 System memory 62 System memory guidelines 62 General...

Page 5: ...d 88 IDSDM 89 Removing the optional internal dual SD module 89 Installing the optional internal dual SD module 90 System board 91 Removing the system board 91 Installing the system board 93 Trusted Platform Module 96 Upgrading the Trusted Platform Module 96 Initializing TPM for BitLocker users 97 Initializing the TPM 1 2 for TXT users 97 Initializing the TPM 2 0 for TXT users 97 rSPI card 98 Remov...

Page 6: ...ing system information by using QRL 105 Quick Resource Locator for the PowerEdge FC640 system 106 Receiving automated support with SupportAssist 106 Recycling or End of Life service information 106 6 Contents ...

Page 7: ... available on the front of the system Item Ports panels and components Icon Description 1 Hard drive SSD N A 2 5 inch hard drive SSDs are supported For more information see the Technical specifications section 2 USB port The USB port is USB 3 0 compliant 3 iDRAC Direct port The iDRAC Direct port is micro USB 2 0 compliant This port enables you to access the iDRAC Direct features For more informati...

Page 8: ... indicator codes Icon Health status indicator pattern Condition Solid blue No errors are present in the system System is in good health Blinking blue Identify mode is enabled regardless of system errors system is in the process of identifying the system Solid amber System is in failsafe mode system is not ready or available and cannot be turned on Flashes amber Errors present in the system Drive i...

Page 9: ...RAC Direct by using a USB to micro USB type AB cable which you can connect to your laptop or tablet The following table describes iDRAC Direct activity when the iDRAC Direct port is active Table 4 iDRAC Direct LED indicator codes iDRAC Direct LED indicator code Condition Solid green for two seconds Indicates that the laptop or tablet is connected Flashing green on for two seconds and off for two s...

Page 10: ...System information label Figure 5 System information label 10 Dell EMC PowerEdge FC640 system overview ...

Page 11: ...d Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM CLI Guide for iDRAC For information about Redfish and its protocol supported schema and Redfish Eventing are implemented in iDRAC see the Redfish API Guide For information about iDRAC property database group and object des...

Page 12: ...nnections Enterprise Systems Management documents www dell com openmanagemanuals For information about viewing inventory performing configuration and monitoring tasks remotely turning on or off servers and enabling alerts for events on servers and components using the Dell Chassis Management Controller CMC see the CMC User s Guide www dell com openmanagemanuals Chassis Management Controllers Worki...

Page 13: ...rts and connectors specifications Video specifications Environmental specifications System dimensions Figure 6 System dimensions Table 6 System dimensions of the Dell EMC PowerEdge FC640 system System X Y Z handle closed Dell EMC PowerEdge FC640 211 0 mm 8 3 inches 40 25 mm 1 58 inches 535 75 mm 21 09 inches System weight Table 7 Dell EMC PowerEdge FC640 system weight System Maximum weight 2 x 2 5...

Page 14: ... RAM Maximum RAM Minimum RAM Maximum RAM Sixteen 288 pins LRDIMM Octa rank 128 GB 128 GB 1024 GB 256 GB 2048 GB Quad rank 64 GB 64 GB 512 GB 128 GB 1024 GB RDIMM Single rank 8 GB 8 GB 64 GB 16 GB 128 GB Dual rank 16 GB 16 GB 128 GB 32 GB 256 GB Dual rank 32 GB 32 GB 256 GB 64 GB 512 GB Dual rank 64 GB 64 GB 512 GB 128 GB 1024 GB Mezzanine card specifications The Dell EMC PowerEdge FC640 system sup...

Page 15: ... and provides redundancy Single card operation single card operation is supported but without redundancy NOTE One IDSDM card slot is dedicated for redundancy It is recommended to use Dell branded micro SD cards associated with the IDSDM micro SD vFlash configured systems Micro SD vFlash connector The Dell EMC PowerEdge FC640 system supports one dedicated micro SD card for vFlash support Video spec...

Page 16: ...um temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft 35 C to 40 C 95 F to 104 F Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft 40 C to 45 C 104 F to 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equip...

Page 17: ...o direct sunlight on the equipment Humidity percentage range 10 to 80 Relative Humidity with 26 C 78 8 F maximum dew point Expanded operating temperature Table 19 Expanded operating temperature specifications Expanded operating temperature Specifications Continuous operation 5 C to 40 C at 5 to 85 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can op...

Page 18: ...DIMM limit 2 C25 Special limit 205W 24 16 20 6248R 6246R 6242R Not supported Not supported Not supported 200W 18 6154 6254 Not supported C25 DIMM limit 2 C25 Special limit 165W 28 26 18 8176 8170 6150 C30 DIMM limit 1 C35 DIMM limit 1 C30 DIMM limit 1 165W 12 6246 C25 Special limit C30 DIMM limit 1 C25 Special limit 165W 28 24 6240R 6238R 6212U 8276 8260 8260M 8260L 8276M 8276L C30 C35 C30 150W 26...

Page 19: ...40E45 C40E45 85W 12 10 8 6 4 4116 5115 4114 4110 4108 3106 3104 4112 C40E45 C40E45 C40E45 85W 14 5119T C40E45 C40E45 C40E45 85W 12 4116T C40E45 C40E45 C40E45 85W 10 4114T C40E45 C40E45 C40E45 85W 12 10 8 6 5215 4215 4214 4216 4210 4208 3204 5215M 5215L C40E45 C40E45 C40E45 70W 8 4109T C40E45 C40E45 C40E45 DIMM limit 1 Max 64 GB LRDIMMs No 128 GB No AEP Apache Pass This is applicable only for syste...

Page 20: ...at www dell com openmanagemanuals Chassis Management Controllers iDRAC configuration The Integrated Dell Remote Access Controller iDRAC is designed to make system administrators more productive and improve the overall availability of Dell systems iDRAC alerts administrators about system issues and enables them to perform remote system management This reduces the need for physical access to the sys...

Page 21: ...Access Controller User s Guide at www dell com poweredgemanuals You can also access iDRAC by using RACADM For more information see the RACADM Command Line Interface Reference Guide at www dell com poweredgemanuals Options to install the operating system If the system is shipped without an operating system install a supported operating system by using one of the following resources Table 21 Resourc...

Page 22: ...that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support home 2 In the Drivers Downloads section type the Service Tag of your system in the Enter a Service Tag or product ID box and then click Submit NOTE If you do not ...

Page 23: ...igure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by one of the following Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Viewing Sy...

Page 24: ... finish booting and then restart the system and try again 3 On the System Setup Main Menu screen click System BIOS System BIOS Settings details About this task The System BIOS Settings screen details are explained as follows Option Description System Information Provides information about the system such as the system model name BIOS version and Service Tag Memory Settings Provides information and...

Page 25: ...S version Viewing System Information To view the System Information screen perform the following steps Steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu scre...

Page 26: ...m BIOS screen click Memory Settings Memory Settings details About this task The Memory Settings screen details are explained as follows Option Description System Memory Size Specifies the memory size in the system System Memory Type Specifies the type of memory that is installed in the system System Memory Speed Specifies the system memory speed System Memory Voltage Specifies the system memory vo...

Page 27: ...s to operate at their programmed Row Refresh Cycle Time tRFC Enabling this feature may improve system performance for some configurations However enabling this feature has no effect on configurations with 16 Gb 3DS TSV DIMMs This option is set to Enabled by default Opportunistic Self Refresh Enables or disables opportunistic self refresh feature This option is set to Disabled by default and is not...

Page 28: ... Unit DCU streamer prefetcher This option is set to Enabled by default DCU IP Prefetcher Enables or disables the Data Cache Unit DCU IP prefetcher This option is set to Enabled by default Sub NUMA Cluster Sub NUMA Clustering SNC is a feature for breaking up the LLC into disjoint clusters based on address range with each cluster bound to a subset of the memory controllers in the system It improves ...

Page 29: ...ed for each processor that is installed in the system Option Description Family Model Stepping Specifies the family model and stepping of the processor as defined by Intel Brand Specifies the brand name Level 2 Cache Specifies the total L2 cache Level 3 Cache Specifies the total L3 cache Number of Cores Specifies the number of cores per processor Maximum Memory Capacity Specifies the maximum memor...

Page 30: ...the drive This field is undefined for removable media devices such as optical drives NVMe Settings The NVMe settings enable you to set the NVMe drives to either RAID mode or Non RAID mode NOTE To configure these drives as RAID drives you must set the NVMe drives and the Embedded SATA option in the SATA Settings menu to RAID mode If not you must set this field to Non RAID mode Viewing NVMe Settings...

Page 31: ...s Option Description Boot Mode Enables you to set the boot mode of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS enables compatibility with non UEFI operating systems This option is set to UEFI by default NO...

Page 32: ... mode NOTE Operating systems must be UEFI compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode NOTE For the latest information about supported operating systems go to www dell com ossupport Changing boot order About this task You may have to change the boot order if you want to boot from a USB key ...

Page 33: ...ription HTTP Device n 1 to 4 Enables or disables the device When enabled a UEFI HTTP boot option is created for the device UEFI iSCSI Settings Enables you to control the configuration of the iSCSI device Table 23 UEFI iSCSI Settings screen details Option Description iSCSI Initiator Name Specifies the name of the iSCSI initiator in IQN format iSCSI Device1 Enables or disables the iSCSI device When ...

Page 34: ...res designed to accelerate network traffic and lower CPU utilization Enable only if the hardware and software support the feature This option is set to Disabled by default Embedded Video Controller Enables or disables the use of Embedded Video Controller as the primary display When set to Enabled the Embedded Video Controller is used as the primary display even if add in graphic cards are installe...

Page 35: ... feature controls the configuration of mezzanine cards installed in the specified slots Only mezzanine card slots that are present on your system are available for control Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port Viewing Serial Communication To view the Serial Communication screen perform the following steps Steps 1 Po...

Page 36: ...minal Type Enables you to set the remote console terminal type This option is set to VT100 VT220 by default Redirection After Boot Enables or disables the BIOS console redirection when the operating system is loaded This option is set to Enabled by default System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management ...

Page 37: ... is influenced by the setting of the Energy Efficiency Policy option Energy Efficient Policy Enables you to select the Energy Efficient Policy option The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target higher performance or better power savings This option is set to Balanced Performance by default Number of Turbo Boost Enabled Cores for Pr...

Page 38: ...ne no command is sent to the TPM When set to Activate the TPM is enabled and activated When set to Deactivate the TPM is disabled and deactivated When set to Clear all the contents of the TPM are cleared This option is set to None by default CAUTION Clearing the TPM results in the loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system This field is read only wh...

Page 39: ...jects BIOS performs signature verification on pre boot images and logs the results in the image Execution Information Table but approves the images whether they pass or fail verification Deployed Mode Deployed Mode is the most secure mode In Deployed Mode PK must be installed and the BIOS performs signature verification on programmatic attempts to update policy objects Deployed Mode restricts the ...

Page 40: ...the correct password is entered Deleting or changing system and setup password Prerequisites NOTE You cannot delete or change an existing system or setup password if the Password Status is set to Locked Steps 1 To enter System Setup press F2 immediately after turning on or restarting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security scree...

Page 41: ...w the Redundant OS Control screen perform the following steps Steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS...

Page 42: ...ngs Miscellaneous Settings details About this task The Miscellaneous Settings screen details are explained as follows Option Description System Time Enables you to set the time on the system System Date Enables you to set the date on the system Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes Keyboard NumLock Enables you to set whether the system sh...

Page 43: ...ystem embedded Unified Extensible Firmware Interface UEFI applications Embedded system management The Dell Lifecycle Controller provides advanced embedded system management throughout the lifecycle of the system The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full s...

Page 44: ...fecycle Controller program System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell One shot UEFI boot menu One shot UEFI boot menu enables you to select a boot device to boot from System Utilities System Utilities contains the following utilities that can be launched Launch Diagnostics BIOS Update File Explorer Reboot System PXE boot You can use the P...

Page 45: ...nician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE It is recommended that you always use an antistatic mat ...

Page 46: ...urn on the system Recommended tools You may need the following items to perform the procedures in this section Phillips 1 and 2 screwdrivers T8 and T30 Torx drivers Wrist grounding strap Hex nut driver 5 mm Removing the system from the enclosure Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 45 2 Turn off the system Steps 1 Press the release button on the system...

Page 47: ... from the enclosure 3 Install the I O connector cover over the I O connector Figure 8 Installing the I O connector cover Next steps Install the system or system blank into the enclosure Installing and removing system components 47 ...

Page 48: ...fety instructions on page 45 Steps 1 If you are installing a new system remove the I O connector cover from the I O connector s and store for future use Figure 9 Removing the I O connector cover 2 Press the release button on the system handle to release the system handle 3 Align the system with the system bay in the enclosure 4 Holding the system handle slide the system into the enclosure until th...

Page 49: ...shooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Figure 11 Inside the system 1 drive cage 2 drive backplane Installing and removing system component...

Page 50: ...card 4 air shroud 5 mezzanine card fabric C 6 I O connector cover 7 Network Daughter Card NDC 8 heat sink CPU1 9 heat sink CPU2 10 memory module 16 11 system handle 50 Installing and removing system components ...

Page 51: ...listed in Safety instructions on page 45 2 Follow the procedure listed in Before working inside your system on page 45 Steps Press the release tabs on the air shroud and lift the air shroud away from the system Figure 12 Removing the air shroud Next steps Install the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 45 Installin...

Page 52: ...er working inside your system on page 46 Drives NOTE Mixing of PCIe SSD SAS or SATA drives is not supported Removing a drive blank Prerequisites CAUTION To maintain proper system cooling all empty drive slots must have drive blanks installed Follow the safety guidelines listed in Safety instructions on page 45 Steps Press the release button and slide the drive blank out of the drive slot 52 Instal...

Page 53: ...es listed in Safety instructions on page 45 Steps Insert the drive blank into the drive slot until the release button clicks into place Figure 15 Installing a drive blank Removing a drive carrier Prerequisites CAUTION To maintain proper system cooling all empty drive bays must have drive blanks installed Installing and removing system components 53 ...

Page 54: ...drive is ready for removal For more information see the documentation for the storage controller Follow the safety guidelines listed in Safety instructions on page 45 Steps 1 Press the button on the drive carrier to open the release handle 2 Holding the release handle slide the carrier out Figure 16 Removing a drive carrier Next steps Install the drive carrier or blank Installing a drive carrier P...

Page 55: ...1 Follow the safety guidelines listed in Safety instructions 2 Remove the drive carrier from the system Steps 1 Using the Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the drive carrier Installing and removing system components 55 ...

Page 56: ... guidelines listed in Safety instructions on page 45 Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screw holes on the drive carrier 3 Using the Phillips 1 screwdriver replace the screws to secure the drive to the drive carrier 56 Installing and removing system components ...

Page 57: ...he procedure listed in Before working inside your system on page 45 3 Remove the drives 4 Remove the drive backplane Steps 1 Using the Phillips 1 screwdriver remove the screws securing the drive cage to the system 2 Holding the drive cage by its edges slide the drive cage to the unlock position and lift it away from the system Installing and removing system components 57 ...

Page 58: ...lign the slots on the sides of the drive cage with the standoffs on the system 2 Lower the drive cage into the system until the slots on the drive cage engage with the standoffs on the system 3 Slide the drive cage into the system to the lock position 4 Using the Phillips 1 screwdriver replace the screws to secure the drive cage to the system 58 Installing and removing system components ...

Page 59: ... Note the number of each drive and temporarily label them before removal so that you can replace them at the same locations 1 Follow the safety guidelines listed in Safety instructions on page 45 2 Follow the procedure listed in Before working inside your system on page 45 3 Remove the drives Steps 1 Using the Phillips 2 screwdriver loosen the retention screws securing the drive backplane to the d...

Page 60: ...he drive cage Figure 22 Removing the drive backplane 3 Remove the drive cage 4 Using the Phillips 2 screwdriver loosen the retention screws securing the drive backplane cable connector to the system board connector Figure 23 Removing the drive backplane cable 60 Installing and removing system components ...

Page 61: ...illips 2 screwdriver tighten the retention screws to secure the drive backplane cable connector to the system board Figure 24 Securing the backplane cable NOTE If your system supports a SAS PCIe backplane then you must also secure two additional retention screws that connect the storage controller cable connector to the system board connector 3 Install the drive cage 4 Align the guide on the drive...

Page 62: ...s Your system contains 16 memory sockets split into two sets of 8 sockets one set per processor Each 8 socket set is organized into six channels Six memory channels are allocated to each processor In each channel the release tabs of the first three sockets are marked white and the fourth socket black Figure 26 System memory view Memory channels are organized as follows 62 Installing and removing s...

Page 63: ...count If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Populate memory module sockets only if a processor is installed For single processor systems sockets A1 to A8 are available For dual processor systems sockets A1 to A8 and sockets B1 to B8 are available Populate all the sockets with white release tabs first followed b...

Page 64: ... area to prevent errors from causing an uncorrectable failure Requires three or more ranks to be populated in each channel With single rank memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 16 GB single rank memory modules the available system memory is 3 4 ranks channel 16 memory...

Page 65: ...ed Requires two ranks or more per channel Multi rank spare population order A 1 B 1 A 2 B 2 A 3 B 3 Populate in this order odd amount per processor allowed Requires three ranks or more per channel Fault resilient population order A 1 2 3 4 5 6 B 1 2 3 4 5 6 Supported with 6 DIMMs per processor Removing a memory module Prerequisites 1 Follow the safety guidelines listed in Safety instructions on pa...

Page 66: ... the middle of the memory module or metallic contacts CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module You must insert both ends of the memory module simultaneously 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the mem...

Page 67: ...k module Prerequisites WARNING The heat sink may be hot to touch for some time after the system has been powered down Allow the heat sink to cool before removing it 1 Follow the safety guidelines listed in Safety instructions on page 45 2 Follow the procedure listed in Before working inside your system on page 45 3 Remove the air shroud Steps 1 Using a Torx T30 screwdriver loosen the screws on the...

Page 68: ...ollow the safety guidelines listed in Safety instructions on page 45 2 Follow the procedure listed in Before working inside your system on page 45 3 Remove the air shroud 4 Remove the processor and heat sink module Steps 1 Insert a flat blade screwdriver into the release slot marked with a yellow label Rotate do not pry the screwdriver to break the thermal paste seal 2 Push the retaining clips on ...

Page 69: ... processor tray 4 Flex the outer edges of the bracket to release the processor from the bracket NOTE Ensure that the processor and the bracket are placed in the tray after you remove the heat sink Figure 31 Removing the processor bracket Next steps Install the processor into the processor and heat sink module Installing and removing system components 69 ...

Page 70: ...rocessor before placing the bracket on the processor NOTE Ensure that the processor and the bracket are placed in the tray before you install the heat sink Figure 32 Installing the processor bracket 3 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 4 Use the thermal grease syringe included with your processor kit to apply the gre...

Page 71: ...et locks onto the heat sink NOTE Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket Installing and removing system components 71 ...

Page 72: ...may be hot to touch for some time after the system has been powered down Allow the heat sink to cool before removing it Follow the safety guidelines listed in Safety instructions on page 45 Steps 1 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module PHM on the processor socket CAUTION To avoid damaging the fins on the heat sink do not pr...

Page 73: ...ecure the PHM follow the procedure described above in step 3 NOTE The processor and heat sink module retention screws should not be tightened to more than 0 13 kgf m 1 35 N m or 12 in lbf Figure 35 Installing a processor and heat sink module Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system on page 46 M 2 SSD module Removing the M 2 SSD module Pr...

Page 74: ...ext steps Install the M 2 SSD module Installing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 45 Steps 1 Align the M 2 SSD module connectors with the connectors on the BOSS card 2 Push the M 2 SSD module until the module is seated firmly on the BOSS card 3 Secure the M 2 SSD module on the BOSS card with the retention straps and screws 74 Inst...

Page 75: ...ard Removing the Network Daughter Card Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 45 2 Follow the procedure listed in Before working inside your system on page 45 3 Remove the PCIe mezzanine card Steps 1 Using the Phillips 2 screwdriver remove the two screws that secure the Network Daughter Card NDC to the system board CAUTION To prevent damage to the NDC yo...

Page 76: ...sted in Safety instructions on page 45 Steps 1 Align the following a The slots on the card edge with the projection tabs on the plastic bracket covering the NDC slots b Screw holes on the card with the standoffs on the system board 2 Lower the card into place until the card connector fits into the corresponding connector on the system board 3 Using the Phillips 2 screwdriver replace the screws to ...

Page 77: ...de your system on page 45 Steps 1 Push and hold the retention bracket away from the PCIe mezzanine card 2 Open the PCIe mezzanine card retention latch by pressing the release tab on the retention latch 3 Lift the end of the retention latch until the two connectors on the PCIe mezzanine card disengage from connectors on the system board CAUTION To prevent damage to the PCIe mezzanine card you must ...

Page 78: ...etention latch by pressing the release tab on the retention latch and lift the end of the latch 2 If present remove the connector cover from the PCIe mezzanine card bay 3 Align the two connectors on the PCIe mezzanine card with the connectors on the system board 4 Press down the PCIe mezzanine card until the connectors on the card completely engage with the corresponding connectors The retention b...

Page 79: ...llow the procedure listed in Before working inside your system on page 45 3 Remove the following a Drives b Drive backplane c Drive cage Steps 1 Using the Phillips 2 screwdriver loosen the retention screws on the drive cable connector and lift it away from the storage controller card CAUTION To prevent damage to the storage controller card you must hold the card only by its edges 2 Lift the storag...

Page 80: ...s on the edge of the storage controller card with the tabs on the support bracket CAUTION To prevent damage to the storage controller card you must hold the card only by its edges 2 Lower the storage controller card onto the connector on the system board 3 Using the Phillips 2 screwdriver tighten the retention screws on the drive backplane cable connector to secure the card to the system board 80 ...

Page 81: ...lines listed in Safety instructions on page 45 2 Follow the procedure listed in Before working inside your system on page 45 3 Remove the following a Drives b Drive backplane c Drive cage Steps 1 Using the Phillips 2 screwdriver loosen the retention screws on the drive cable connector and lift it away from the storage controller card CAUTION To prevent damage to the storage controller card you mus...

Page 82: ...stalling the RAID controller battery Prerequisites Follow the safety guidelines listed in Safety instructions on page 45 Steps 1 Align the slots on the edge of the storage controller card with the tabs on the support bracket CAUTION To prevent damage to the storage controller card you must hold the card only by its edges 2 Lower the storage controller card onto the connector on the system board an...

Page 83: ... your system on page 46 System battery Replacing the NVRAM backup battery Option A Prerequisites NOTE There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the safety instructions that came with your system for addit...

Page 84: ...ges from the connector b Lift the battery away from the system Figure 48 Removing the system battery 3 To install a new system battery a Hold the battery with the sign facing the positive side of the battery connector b Insert the battery down into the connector and push the positive side of the battery until the battery snaps into place 84 Installing and removing system components ...

Page 85: ...d date are still incorrect see the Getting help section Replacing the NVRAM backup battery Option B Prerequisites NOTE There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the safety instructions that came with your...

Page 86: ...ry connector c Insert the battery down into the connector and push the positive side of the battery until the battery snaps into place Figure 51 Installing the system battery Next steps 1 Install the following a Drive backplane b Air shroud c Drives 2 Follow the procedure listed in After working inside your system on page 46 3 Enter the System Setup to confirm that the battery is operating properl...

Page 87: ... memory key into the USB port Next steps 1 Follow the procedure listed in After working inside your system on page 46 2 While booting press F2 to enter System Setup and verify that the system detects the USB memory key Optional MicroSD or vFlash card Removing the internal micro SD card Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 45 2 Follow the procedure list...

Page 88: ...t the Internal SD Card Port is enabled in System Setup Steps 1 Locate the micro SD card connector on the internal dual SD module Orient the micro SD card appropriately and insert the contact pin end of the card into the slot NOTE The slot is keyed to ensure correct insertion of the card 2 Press the card into the card slot to lock it into place NOTE Temporarily label each SD card with its correspon...

Page 89: ...isted in Before working inside your system on page 45 3 Remove the air shroud NOTE The procedure to remove IDSDM and the BOSS M 2 card is the same Steps 1 Using the Phillips 2 screwdriver loosen the retention screw that connects the internal dual SD module IDSDM to the system board 2 Lift the release tab that secures the IDSDM to the system board 3 Holding both ends of the IDSDM lift the IDSDM out...

Page 90: ...ocedure to install IDSDM and the BOSS M 2 card is the same Steps 1 Holding both ends of the IDSDM insert the IDSDM into the IDSDM BOSS M 2 connector on the system board NOTE For information on the location of the IDSDM BOSS M 2 connector see the System board jumpers and connectors section 2 Push the release tab that secures the IDSDM to the system board in place 3 Using the Phillips 2 screwdriver ...

Page 91: ...access the encrypted data on your drives CAUTION Do not attempt to remove the TPM plug in module from the system board Once the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding and it cannot be re installed or installed on another system board 1 Follow the safety guidel...

Page 92: ... button while removing the system board from the chassis 2 Using the Hex nut driver 5 mm and Phillips 2 screwdrivers remove the screws that secure the system board to the system Figure 56 Locations of the screws on the system board 3 Holding the system board holder slide the system board to the back of the system until the USB connectors disengage from the slots on the front wall of the system 4 L...

Page 93: ...age the system identification button while placing the system board into the system Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Incline the system board toward the front of the system by hol...

Page 94: ...ughter Card f PCIe mezzanine card s g Storage controller card h Drive cage i Drive backplane j Drives NOTE Ensure that you reinstall the drives in their original locations k Air shroud l Memory modules m Processor s and heat sink s 2 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket ...

Page 95: ...mote Access Controller User s Guide at www dell com poweredgemanuals Restoring the system using easy restore The easy restore feature allows you to restore your service tag license UEFI configuration and the system configuration data after replacing the system board All data is backed up in a backup flash device automatically If BIOS detects a new system board and the service tag in the backup fla...

Page 96: ...supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives CAUTION Once the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding the removed TPM cannot be reinstalled or installed on another system board Remo...

Page 97: ...rom the TPM Security option select On with Pre boot Measurements 4 From the TPM Command option select Activate 5 Save the settings 6 Restart your system 7 Enter System Setup again 8 On the System Setup Main Menu screen click System BIOS System Security Settings 9 From the Intel TXT option select On Initializing the TPM 2 0 for TXT users Steps 1 While booting your system press F2 to enter System Se...

Page 98: ...delines listed in Safety instructions on page 45 2 Follow the procedure listed in Before working inside your system on page 45 3 Remove the system board Steps 1 Using the Torx 8 screwdriver remove the screw securing the rSPI card to the system board 2 Holding the rSPI card by its edges lift the card away from the system CAUTION To prevent damage to the rSPI card you must not tilt the card while li...

Page 99: ...y its edges Steps 1 Align the screw hole on the rSPI card with the standoff on the system board 2 Using the Torx 8 screwdriver replace the screw to secure the rSPI card to the system board Figure 61 Installing the rSPI card Next steps 1 Install the system board 2 Follow the procedure listed in After working inside your system on page 46 Installing and removing system components 99 ...

Page 100: ...on about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select S...

Page 101: ...l detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded System diagnostics 101 ...

Page 102: ...cro AB USB iDRAC Direct port and rSPI connector 3 TPM TPM connector 4 B8 B4 B5 B6 B7 B1 B2 B3 Memory module sockets 5 PERC_Backplane PERC card connector 6 PCIE_SATA_BP Drive backplane connector 7 PWRD_EN System configuration jumper Enabling or disabling the password 8 NVRAM_CLR System configuration jumper Retaining or clearing configuration settings 9 BOSS IDSDM IDSDM or BOSS card connector 10 INT...

Page 103: ...word and a setup password The password jumper enables these password features or disables them and clears any password s currently in use Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage...

Page 104: ...ts 6 Turn off the system by using the operating system commands or the CMC 7 Remove the system from the enclosure to access the jumpers 8 Move the jumper on the system board jumper from pins 1 and 2 to pins 2 and 3 9 Install the system in the enclosure 10 Turn on the system 11 Assign a new system and or setup password 104 Jumpers and connectors ...

Page 105: ...ists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e m...

Page 106: ...tion SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagnostic collection SupportAssist automatically collects system state information from your devices and uploads it securely to Dell...

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