If the problem is not resolved, proceed with step 11.
11 Remove the system cover.
12 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module with a known working
memory module.
13 To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module of the
same type and capacity.
If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s), incorrect DIMM
installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem.
14 Install the system cover.
15 As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system.
16 If the memory problem persists, repeat step 12 through step 15 for each memory module installed.
Related links
Getting help
System Setup
Using system diagnostics
Removing the system cover
Removing memory modules
Installing memory modules
Installing the system cover
Troubleshooting a drive or SSD
Prerequisites
CAUTION:
This troubleshooting procedure can erase data stored on the drive. Before you proceed, back up all files on the drive.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.
Steps
1
Run the appropriate diagnostic test. See the Using system diagnostics section.
Depending on the results of the diagnostics test, proceed as required through the following steps.
2
If your system has a RAID controller and your drives are configured in a RAID array, perform the following steps:
a Ensure that the drives are configured correctly for the RAID array.
b Take the drive offline and reseat the drive.
c Exit the configuration utility and allow the system to boot to the operating system.
3
Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more information, see the
operating system documentation.
4
Restart the system and enter the System Setup.
5
Verify that the controller is enabled and the drives are displayed in the System Setup.
Related links
Getting help
Using system diagnostics
System Setup
160
Troubleshooting your system
