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Dell Dimension 4300S, Owner'S Manual, Page: 131 / 132

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Dell Dimension 4300S Owner'S Manual Download Page 131

Index

131

troubleshooting, 26

turning off the computer, 22

V

video

fixing problems, 30

video memory

connector, 64

volume

adjusting, 32

W

warranty information, 105

Windows 2000

error messages, 42
Help, 28
printer, 34
reinstalling, 57
shutdown, 22

Windows XP

device driver rollback, 49
Help, 28
printer, 34
reinstalling, 55
shutdown, 22

Summary of Contents for Dimension 4300S

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Dimension 4300S ...

Page 2: ...cision DellPlus and DellNet are trademarks of Dell Computer Corporation Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprieta...

Page 3: ...aching and Removing the Computer Stand 16 Connecting a Printer 18 Parallel Printer 18 USB Printer 20 Installing the Printer Driver 20 Transferring Information to a New Computer Windows XP only 21 Setting Up a Home and Office Network Windows XP only 22 Turning Off the Computer 22 Windows XP 22 Windows 2000 22 2 Solving Problems Finding Solutions 26 Accessing Help Files 28 Power Problems 28 ...

Page 4: ...yboard Problems 38 Drive Problems 39 If you cannot save a file to a floppy disk 39 If you cannot play a music CD or install a program from a CD 40 If you cannot play a DVD movie 40 If the CD RW drive stops writing 41 If you have a hard drive problem 41 Network Problems 42 Microsoft Windows Error Messages 42 General Program Problems 43 A program crashes 43 A program stops responding 44 A program er...

Page 5: ...ardware Incompatibilities 50 Windows XP 50 Windows 2000 51 Using System Restore 52 Creating a Restore Point 53 Restoring the Computer to an Earlier Operating State 54 Undoing the Last System Restore 55 Reinstalling Windows XP 55 Reinstalling Windows 2000 57 3 Adding Parts Front and Back View of the Computer 60 Opening the Computer Cover 61 Looking Inside Your Computer 63 System Board 64 Adding Car...

Page 6: ...umbers and Addresses 84 Returning Items for Warranty Repair or Credit 98 Regulatory Information 98 FCC Notices U S Only 100 Battery Disposal 102 NOM Information Mexico Only 103 Información para NOM únicamente para México 104 Limited Warranties and Return Policy 105 One Year Limited Warranty U S Only 105 Two Year Limited Warranty U S Only 107 Three Year Limited Warranty U S Only 111 Four Year Limit...

Page 7: ...Contents 7 Total Satisfaction Return Policy U S and Canada Only 126 One Year End User Manufacturer Guarantee Latin America and the Caribbean Only 127 Index 129 ...

Page 8: ...8 Contents ...

Page 9: ...To help avoid damaging a computer with a manual voltage selection switch be sure that the voltage selection switch is set to match the AC power available at your location 115 V 60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan 100 V 50 Hz in eastern Japan and 100 V 60 Hz in western Japan 230 V 50 Hz in most of Europe the Middle East and the Far ...

Page 10: ...ver Do not spill food or liquids on your computer If the computer gets wet contact Dell see page 84 Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your compu...

Page 11: ... your wrists in a neutral comfortable position while using the keyboard or mouse Always leave space to rest your hands while using the keyboard or mouse Let your upper arms hang naturally at your sides Sit erect with your feet resting on the floor and your thighs level When sitting make sure the weight of your legs is on your feet and not on the front of your chair seat Adjust your chair s height ...

Page 12: ...o not attempt to service the computer yourself except as explained in this guide and elsewhere in Dell documentation Always follow installation and service instructions closely 1 Turn off the computer see page 22 2 Turn off all devices monitor screen at or below eye level wrists relaxed and flat computer positioned directly in front of user arms at desk level feet flat on the floor ...

Page 13: ...at both connectors are correctly oriented and aligned Handle components and cards with care Don t touch the components on a card Hold a card by its edges or by its metal bracket CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufact...

Page 14: ...14 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 15: ... t d e l l c o m S E C T I O N 1 Attaching and Removing the Computer Stand Connecting a Printer Transferring Information to a New Computer Windows XP only Setting Up a Home and Office Network Windows XP only Turning Off the Computer ...

Page 16: ... r t d e l l c o m The computer can be used in either a vertical or horizontal position To use the computer in a vertical position you must attach the computer stand 1 Place the computer on its right side so that the drive bays are at the bottom ...

Page 17: ...llustration by aligning the large round hole in the stand with the securing button on the side of the cover and aligning the captive screw in the stand with the screw hole in the cover b When the stand is in place tighten the thumbscrew 3 Rotate the computer so that the stand is at the bottom and the drives are at the top ...

Page 18: ... any recommended preparation procedures such as Removing the packaging Installing the toner or ink cartridge Loading paper Then follow the instructions that came with the printer to connect it to the computer If no information is provided see the following sections Parallel Printer 1 Turn off the computer see page 22 NOTICE Use only a standard IEEE parallel cable measuring 3 m 10 ft or less to con...

Page 19: ...n the printer and snap the two clips into the two notches 3 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install the printer driver if necessary see Installing the Printer Driver on page 20 notches 2 parallel printer cable screws 2 parallelconnector on printer clips 2 parallel connector on computer ...

Page 20: ... CD or DVD drive Then follow the prompts on the screen using the instructions that came with the printer If your printer installation CD does not automatically run click the Start button on the Microsoft Windows desktop click Run and type x setup exe where x is the letter of your CD or DVD drive usually drive D Then click OK and follow the prompts on your screen If your printer installation CD sti...

Page 21: ...rom the source computer and then you import the data to the new computer If the source computer uses another Windows operating system the wizard can be launched from the Windows XP operating system CD or from a floppy disk created on the Windows XP computer You may transfer the data to the new computer over a network or serial connection or you may store it on a removable medium such as a floppy d...

Page 22: ...quired preparations and then return to the Network Setup Wizard 5 Follow the instructions on the screen NOTICE To prevent data loss you must turn off your computer through the Start menu rather than by pressing the power button HINT If you are having difficulty turning off your computer see General Program Problems on page 43 Windows XP 1 Save and close any open files and exit any open programs 2 ...

Page 23: ...Setting Up 23 4 Click Shut down and then click OK The computer automatically turns off after the shutdown process finishes 5 Turn off your monitor and any other devices connected to power ...

Page 24: ...24 Setting Up w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 25: ...s Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems Microsoft Windows Error Messages General Program Problems Internet Connection Problems E Mail Problems Resolving Other Technical Problems Reinstalling Drivers Resolving Software and Hardware Incompatibilities Using System Restore Reinstalling Windows XP Reinstalling Windows 2000 ...

Page 26: ... o m s u p p o r t d e l l c o m Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions See page 28 See page 29 Get technical assistance from Dell See page 84 ...

Page 27: ...Solving Problems 27 See page 30 See page 32 See page 33 See page 36 See page 37 See page 38 See page 39 See page 42 See page 43 See page 35 See page 42 See page 45 See page 46 See page 47 ...

Page 28: ...the topic that describes your problem and then click Display 4 Follow the instructions shown on the screen TO ACCESS HELP IN WINDOWS 2000 1 Click the Start button and then click Help 2 Click the Search tab 3 Type a word or phrase that describes your problem and then click List Topics 4 Click the topic that describes your problem and then click Display 5 Follow the instructions shown on the screen ...

Page 29: ...e circuit or operating near the computer can cause interference Other causes of interference power extension cables keyboard and mouse extension cables too many devices on a power strip or multiple power strips connected to the same electrical outlet CHECK THE POWER PROPERTIES See the Tell Me How help file or search for the keyword standby in Windows Help To access help files see page 28 OPERATING...

Page 30: ...ght is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE COMPUTER AND MONITOR POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED If you are using a video extension cable and re...

Page 31: ...n cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality DEGAUSS DEMAGNETIZE THE MONITOR See the documentation that came with your monitor RUN THE MONITOR SELF TEST See the documentation that came with your monitor RESTORE THE RECOMMENDED SETTINGS Restore...

Page 32: ...ERRUPT REQUEST CONFLICTS See page 50 ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers ADJUST THE SPEAKER CONTROLS If your speakers have volume controls adjust the volume bass or treble to eliminate distortion VERIFY THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the START HERE sheet for your computer and the...

Page 33: ...eaker documentation for diagnostics instructions ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE SOUND AUDIO DRIVER See page 47 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 50 VERIFY THE PRINTER C...

Page 34: ...ter Port Windows 2000 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is LPT1 Printer Port TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL TH...

Page 35: ...tton point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is USB TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE PRINTER DRIVER See page 20 CHECK FOR INTERRUPT REQUEST...

Page 36: ...has either a LINE IN label or a connector shaped icon next to it Make sure you hear a click when you insert the telephone line connector CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax ...

Page 37: ...for your modem 5 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CHECK FOR INTERRUPT REQUEST CONFLICTS See page 50 IF YOU CONNECTED THE MOUSE ...

Page 38: ...Pressing the power button does not clear the computer s settings and does not restore mouse functionality CHECK THE MOUSE SETTINGS Windows XP 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse Try adjusting the settings Windows 2000 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Mouse icon Try adjusting ...

Page 39: ...d perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE WITH ANOTHER FLOPPY DISK Insert another floppy disk to eliminate the possibility that the original floppy disk is defective CANNOT SAVE FILES TO A FLOPPY DISK Ensure that the floppy disk is not full or write protected locked See the foll...

Page 40: ...at the original CD is defective CLEAN THE DISC See the Tell Me How help file for instructions To access help files see page 28 ADJUST THE WINDOWS VOLUME CONTROL In Windows XP click the gray speaker icon in the lower right corner of your screen In Windows 2000 double click the yellow speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not...

Page 41: ...eyword standby in Help and Support Help in Windows 2000 To access help files see page 28 CHANGE THE WRITE SPEED TO A SLOWER RATE The CD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Closing all programs before writing to the CD RW may also alleviate the problem RUN SCANDISK 1 In Windows XP click the Start button and then click My Computer I...

Page 42: ...ing the network cable RESTART THE COMPUTER Try to log on to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 50 x IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use...

Page 43: ...ick Control Panel 3 Click Add or Remove Programs 4 Select the program you want to remove 5 Click the Change or Remove Program icon 6 See the program documentation for installation instructions Windows 2000 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Add Remove Programs icon 3 Select the program that you want to remove 4 Click Change Remove and follow ...

Page 44: ...u are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer You might lose data if you are unable to perform a Microsoft Windows shutdown TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by...

Page 45: ... Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 On the welcome screen click Next Follow the instructions on the screen REVIEW MODEM PROBLEMS See page 36 ...

Page 46: ...lick the Start button point to Settings and then click Control Panel 2 Double click the Phone and Modems Options icon 3 In the Locations window select the location for which you want to disable call waiting and then click Edit 4 Ensure that To disable call waiting dial is checked and then select the proper code according to the information in your telephone directory 5 Click Apply and then click O...

Page 47: ...ernet service provider for assistance GO TO THE DELL SUPPORT WEBSITE Go to http support dell com for help with general usage installation and troubleshooting questions See Dell Technical Support Policy on page 82 for a description of the hardware and software support provided by Dell E MAIL DELL Go to http support dell com and then click E Mail Dell in the Communicate list Send an e mail message t...

Page 48: ...click the Start button point to Programs User s Guides and click the appropriate guide from the list Sometimes you can fix a device problem by reinstalling its driver 1 From the Windows desktop insert the Dell Dimension ResourceCD into the CD or DVD drive If this is your first time to use the ResourceCD go to step 2 If not go to step 5 2 When the ResourceCD Installation program starts follow the p...

Page 49: ...mputer Only reinstall the specific drivers for hardware included in your computer Otherwise your computer might not work correctly 4 Select a topic in the Topic list If you select Drivers in the Topic list and a particular driver is not listed then that driver is not required by your operating system Using the Windows XP Device Driver Rollback The Windows XP Device Driver Rollback can replace a de...

Page 50: ...ted to bring up the Properties window so you can determine what needs to be reconfigured or removed from the Device Manager Resolve these conflicts before checking specific devices 6 Double click the malfunctioning device type in the Device Manager list 7 Double click the icon for the specific device in the expanded list The Properties window appears 8 Resolve any IRQ conflicts If there is an IRQ ...

Page 51: ...ds to be reconfigured or removed from the Device Manager Resolve these conflicts before checking specific devices 8 Double click the malfunctioning device type in the Device Manager list 9 Double click the icon for the specific device in the expanded list The Properties window appears 10 If there is an IRQ conflict the Device status area in the Properties window reports what cards or devices are s...

Page 52: ...ose personal files stored in the My Documents folder data files or e mail messages after restoring the computer to an earlier time If you restore the computer to a point before you installed a program the program s data files won t be lost but you will have to reinstall the actual program again NOTICE It is important to make regular backups of your data files System Restore does not monitor change...

Page 53: ...he System Restore Wizard to create the restore points for you To use the System Restore Wizard click the Start button click Help and Support click System Restore and then follow the instructions on the screen You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights Manually Creating the Restore Points 1 Click the Start butt...

Page 54: ...you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in bold 4 Select a restore point and then click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the rest...

Page 55: ...ng system to correct a problem try correcting the problem by performing a Windows XP System Restore see page 52 NOTICE The Operating System CD provides options for reinstalling your Windows XP operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating sy...

Page 56: ...ect the highlighted partition recommended Then follow the instructions on the screen 8 The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices The computer automatically restarts multiple times before it requires additional input 9 When the Welcome to Microsoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the on sc...

Page 57: ...verwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows 2000 you must disable any virus protection software installed on your computer before you reinstall Windows 2000 HINT The C...

Page 58: ...indows 2000 Setup Wizard screen appears 11 When the Regional Settings screen appears select the settings for your locale and then click Next 12 Enter your name and organization in the Personalize Your Software screen and then click Next 13 Type the Windows product key in the fields provided and then click Next The product key is the bar code number found on the Microsoft Windows label which is loc...

Page 59: ...w d e l l c o m s u p p o r t d e l l c o m S E C T I O N 3 Front and Back View of the Computer Opening the Computer Cover Looking Inside Your Computer Adding Cards Adding Memory Closing the Computer Cover ...

Page 60: ...HINT The front panel door is removable if you remove it or accidentally knock it off its hinges it snaps back in place front panel door power button power light hard drive access light floppy drive access light USB connectors 2 headphone connector breakaway hinges 2 ...

Page 61: ...ched devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board power connector parallel connector keyboard connector USB connectors microphone jack line in j...

Page 62: ...ufficient space to support the open cover at least 30 cm 1 ft of desk top space 5 Press the two release buttons until the cover is free to swing up NOTICE Open the cover slowly to ensure that you do not damage any cables 6 Raise the back of the cover and pivot it toward the front of the computer release buttons one on each side back of computer ...

Page 63: ...CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board hard drive card cage power supply heat sink and blower assembly system board 3 5 inch floppy drive 5 25 inch drive ...

Page 64: ... power connector POWER microprocessor connector CPU microprocessor fan connector FAN front panel switch connector FRONTPANEL On computers with the optional telephony modem CD audio connector CD IN front panel audio cable connector FRONTAUDIO telephony voice modem connector MODEM configuration jumper PSWD page 80 AGP slot connector AGP back of computer PCI card connector PCI2 page 65 standby power ...

Page 65: ...omputer see page 22 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Remove the computer stand if attached see page 16 5 O...

Page 66: ...66 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m b Gently pull on the handle and lift the card cage up and away from the computer card cage ...

Page 67: ...the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 9 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer edge connector card card cage card connector lever ...

Page 68: ... connector on the system board Insert the card firmly into the card connector on the riser board 11 Lower the retention arm and press it into place securing the card s in the computer 12 Replace the card cage a Align the tabs in the side of the card cage with the slots on the side of the computer and slide the card cage down into place b Make sure that the riser board is fully seated in the connec...

Page 69: ...r on page 12 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer see Memory type under Memory on page 75 HINT Memory purchased from Dell is covered under your computer warranty 1...

Page 70: ...ve gently ease the module back and forth to remove it from the connector 7 To insert a module press out the securing clip at each end of the memory module connector 8 Align the notches on the bottom of the module with the crossbars in the connector NOTICE To avoid breaking the memory module do not press near the middle of the module securing clips 2 notches 2 step 7 memory module cutouts 2 connect...

Page 71: ...puter 12 Right click the My Computer icon and then click Properties 13 Click the General tab 14 To verify that the memory is installed correctly check the amount of memory RAM listed 1 Ensure that all cables are connected and fold cables out of the way Make sure cables are not routed over the drive cage they will prevent the cover from closing properly 2 Ensure that no tools or extra parts are lef...

Page 72: ...72 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 73: ...r t d e l l c o m S E C T I O N 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy ...

Page 74: ...Information System chip set Intel 845 DMA channels four Interrupt levels 15 System BIOS chip 4 Mb 512 KB System clock 400 MHz data rate Expansion Bus Bus types PCI and AGP Bus speed PCI 33 MHz AGP 66 MHz AGP connector one AGP connector size 172 pins AGP connector data width maximum 32 bits AGP bus protocols 4x 2x modes at 1 5 V PCI connectors two PCI connector size 120 pins PCI connector data widt...

Page 75: ...ive CD drive Zip drive DVD drive and CD RW drive Ports and Connectors Externally accessible Serial 9 pin connector 16550C compatible Parallel 25 hole connector bidirectional Video 15 hole connector Keyboard 6 pin mini DIN connector or USB connector Mouse 6 pin mini DIN connector or USB connector USB two front panel and two back panel USB compliant connectors Headphone front panel miniature jack Au...

Page 76: ...control push button Power light green light on power button blinking green in sleep state solid green for power on state Hard drive access light green Diagnostic code lights four bicolor amber and green located on back panel Power DC power supply Wattage 180 W Heat dissipation 500 BTU fully loaded computer without monitor Voltage see page 9 for important voltage setting information 90 to 135 V at ...

Page 77: ... vibration Operating 0 25 G at 3 to 200 Hz at 1 2 octave min Storage 0 5 G at 3 to 200 Hz at 1 2 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec Storage 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft 3 Storage 15 2 to 10 670 m 50 to 35 000 ft 3 At 35 C 95 ...

Page 78: ...tup program contains the standard settings for your computer NOTICE Unless you are an expert computer user don t change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen ...

Page 79: ...e title that display the system processor L2 cache service tag and the version number of the BIOS Options A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the right of the listed options contain settings or values The settings and values that you can change are brighter on the screen All ...

Page 80: ... wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 61 5 Locate jumper PSWD on the system board see page 64 and remove the jumper plug 6 Close the computer cover see page 71 plug your computer into an electrical outlet and turn on the computer The existing password s are erased 7 Shut do...

Page 81: ...dly reset time and date information after turning on the computer replace the battery CAUTION A new battery can explode if it is incorrectly installed Replace the 3 V CR2032 battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions 1 Record all the screens in the system setup program see page 79 so that you can...

Page 82: ...re the settings you recorded in step 1 8 Properly dispose of the old battery see page 102 Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system application software and hardware drivers to the original default configuration as shipped from Dell as well as the verification ...

Page 83: ...egrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or De...

Page 84: ...rtment Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Tech Support and Customer Care toll free 1 800 444 0733 Sales toll free 1 800 444 3355 Tech Support Fax 11 4515 7139 Customer Care Fax 11 4515 7138 Website http www d...

Page 85: ... Small Business Sales toll free 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Website support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell com be fr emaildell Bermuda General Support 1 800 342 0671 Brazil International Access Code 0021 Country Code 55 City Code 51 Customer Support Technical Support 0800 90 3355 Tec...

Page 86: ...de 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Home and Small Business Technical Support toll free 800 858 2437 Corporate Accounts Technical Support toll free 800 858 2333 Customer Experience toll free 800 858 2060 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2062 Large Corporate A...

Page 87: ...Switchboard 45170117 Website support euro dell com E mail den_support dell com E mail Support for Servers Nordic_server_support dell com Dominican Republic General Support 1 800 148 0530 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Care ...

Page 88: ...1 00 Fax 01 55 94 71 01 Website support euro dell com E mail support euro dell com fr fr emaildell Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Ac...

Page 89: ...1 204 0144 Fax 204 5960 Switchboard 01 204 4444 Website support euro dell com E mail dell_direct_support dell com Italy Milan International Access Code 00 Country Code 39 City Code 02 Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Website support euro dell com E mail support euro dell com it it emaildell Corporate Tec...

Page 90: ...s Sales Division Up to 400 employees 044 556 3494 Preferred Accounts Division Sales Over 400 employees 044 556 3433 Large Corporate Accounts Sales Over 3500 employees 044 556 3440 Public Sales Government agencies educational institutions and medical institutions 044 556 3440 Global Segment Japan 044 556 3469 Individual User 044 556 1657 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website ...

Page 91: ...1 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Website support euro dell com E mail tech_be dell com Macau Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Techn...

Page 92: ...81 8838 Customer Care 020 581 8740 Home Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Website support euro dell com E mail tech_nl dell com New Zealand International Access Code 00 Country Code 64 Home and Small Business 0800 446 255 Government and Business ...

Page 93: ...City Code 22 Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Website support euro dell com E mail pl_support dell com Portugal International Access Code 00 Country Code 35 Technical Support 35 800 834 077 Customer Care 800 300 415 or 35 800 834 075 Sales 800 300 410 or 800 300 411 or 800 300 ...

Page 94: ...com Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Website support euro dell com E mail support euro dell com es es e...

Page 95: ...tomer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Website support euro dell com E mail swisstech dell com E mail for French Speaking HSB and Corporate Customers support euro dell com ch fr emaildell Taiwan International Access Code 002 Country Code 886 Technical Support toll free 0080 60 1255 Technical Support Servers t...

Page 96: ...Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 72 3185 Preferred Accounts 500 5000 employees Customer Care 01344 723196 Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860456 Website support euro dell com E mail dell_direct_support dell com Countr...

Page 97: ...free 1 800 822 8965 Public Americas International Computers purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return material authorization numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 Desktop and Portable Fee Based Technical Supp...

Page 98: ...any product returned and you assume the risk of loss during shipment to Dell Collect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a r...

Page 99: ...experienced radio television technician for additional suggestions Dell computers are designed tested and classified for their intended electromagnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions Class A is typically for business or industrial environments Class B is typically for residential environments Information Technol...

Page 100: ...ion applies to your computer examine all FCC registration labels located on the bottom or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire computer is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo your compu...

Page 101: ...l device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee t...

Page 102: ...uter Corporation One Dell Way Round Rock Texas 78682 USA Battery Disposal Your computer uses a lithium ion battery The lithium ion battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it see page 81 Do not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the near...

Page 103: ...rds NOM Exporter Dell One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 115 230 VAC Frequency 60 50 Hz Current consumption 2 0 1 0 A ...

Page 104: ...equisitos de la Norma Oficial Mexicana NOM Exportador Dell One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Tensión alimentación 115 230 VAC Frecuencia ...

Page 105: ...Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and comp...

Page 106: ...ge device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not ext...

Page 107: ... a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practice...

Page 108: ...y that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 84 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original o...

Page 109: ...cations where applicable will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty te...

Page 110: ...Y TO YOU DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXC...

Page 111: ...t instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell accessories or parts added...

Page 112: ...ot accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Limited Warranty Coverage During Years Two and Three During the second and third years of this lim...

Page 113: ...ENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NO...

Page 114: ...escribed in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems ...

Page 115: ...ata or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products If Dell repairs or replaces a product its limited warranty term is not extended Limited Warranty Coverage During Years Two Three and Four During the second third and fourth years of this limit...

Page 116: ...O REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME ...

Page 117: ...the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required prev...

Page 118: ...her storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term i...

Page 119: ...sues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard p...

Page 120: ...nty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 84 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original...

Page 121: ...lacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accord...

Page 122: ...sions apply to Dell s two year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material ...

Page 123: ...red Batteries for portable computers are covered only during the initial one year period of this limited warranty Coverage During Year One During the one year period beginning on the invoice date Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warr...

Page 124: ...placed and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts ma...

Page 125: ...D THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU The...

Page 126: ...information for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software fo...

Page 127: ...lting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase indicating name and addres...

Page 128: ...rising from negligence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with Dell and or any other seller Dell World Trade LP One Dell Way Round Rock TX 78682 USA Dell Computadores do Brasil Ltda CNPJ No 72 381 189 0001 10 Dell Commercial do Brasil L...

Page 129: ...umbers 84 cover closing 71 opening 61 crashes 43 D Dell support policy 82 display See monitor drivers reinstalling 47 drives fixing problems 39 DVD drive fixing problems 40 41 E e mail fixing problems 46 error messages start up 29 Windows 42 F FCC notices 98 100 Files and Settings Transfer Wizard 21 finding solutions 26 fixing problems drive 39 e mail 46 general program 43 Internet connection 45 m...

Page 130: ...ing off 22 printer connecting 18 fixing problems 33 reinstalling driver 20 setting up 18 troubleshooting 33 programs fixing problems 43 R RAM See memory regulatory notices 100 reinstalling drivers 47 Windows 2000 57 ResourceCD 47 return policy 126 S safety instructions 9 ScanDisk 41 screen See monitor settings system setup program 78 shutdown 22 software fixing problems 43 reinstalling software 47...

Page 131: ... video fixing problems 30 video memory connector 64 volume adjusting 32 W warranty information 105 Windows 2000 error messages 42 Help 28 printer 34 reinstalling 57 shutdown 22 Windows XP device driver rollback 49 Help 28 printer 34 reinstalling 55 shutdown 22 ...

Page 132: ...132 Index 132 Index ...

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