Dell B1163 User Manual Download Page 171

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5. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems

172

• Power and cable connecting problems

173

• Printing problems

174

• Printing quality problems

178

• Copying problems

186

• Scanning problems

187

• Operating system problems

188

Summary of Contents for B1163

Page 1: ...ation concerning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ...er 25 2 Basic Setup Media and tray 27 Basic printing 37 Basic copying 42 Basic scanning 44 Ordering supplies and accessories 46 Available supplies 47 Available maintenance parts 48 Installing accessories 49 Storing the toner cartridge 50 Redistributing toner 52 Replacing the toner cartridge 54 Cleaning the machine 56 Tips for moving storing your machine 62 4 Troubleshooting Tips for avoiding paper...

Page 3: ...BASIC 5 Appendix Specifications 72 Regulatory information 81 Copyright 94 3 ...

Page 4: ...know before using the machine Key benefits 5 Features by models 7 Useful to know 9 About this user s guide 10 Safety information 11 Machine overview 16 Control panel overview 19 Turning the machine ON 21 Installing the driver locally 22 Reinstalling the driver 25 ...

Page 5: ...single side printing 20 ppm A4 or 21 ppm Letter Convenience Dell Printer Manager and Printing Status is a program that monitors and informs you of the machine s status and allows you to customize the machine s settings see Using Dell Printer Status on page 166 Dell Scan Assistant is an application to help users scan compile and save documents in multiple formats including epub format These documen...

Page 6: ...essly print directly from iPhone iPad and iPod touch running iOS 4 2 or later Supports various wireless network setting method Using the WPS Wi Fi Protected Setup button You can easily connect to a wireless network using the WPS button on the machine and the access point a wireless router Using the USB cable You can connect and set various wireless network settings using a USB cable Using the Wi F...

Page 7: ...country Operating System Included Blank Not available Software Included Blank Not available Operating System B1163 B1163w Windows Software B1163 B1163w SPL printer driver XPS printer driver Dell Printer Manager Scan to PC settings Device Settings Dell Scan Assistant Dell Printer Status Mac Linux ...

Page 8: ...Manual b Scan Scan to PC PaperPort 14 found in CD2 excluding China Copy ID card copying Reduced or enlarged copying Adjust background a Depending on your country wireless LAN card may not be available For some counties only 802 11 b g can be applied Contact your local Dell dealer or the retailer where you bought your machine b Windows only Included Blank Not available ...

Page 9: ...Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 69 A paper jam has occurred Open and close the scan unit see Front view on page 17 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 65 Printouts are blurry The toner level might be low or uneven Shake t...

Page 10: ...n its options or model you purchased The screenshots in this administrator s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 Icon Text Description Caution Gives users information to protect the machine from possible mechanical damage or malfunction Note Provides additional information or detaile...

Page 11: ... the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor Immediately turn off the power switch and unplug the machine The user sh...

Page 12: ...e plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Caution Do not forcefully pull the paper out during printing It can cause damage to ...

Page 13: ...eighs under 20 kg 44 09 lbs lift with 1 person If the machine weighs 20 kg 44 09 lbs 40kg 88 18 lbs lift with 2 people If the machine weighs more than 40 kg 88 18 lbs lift with 4 or more people The machine could fall causing injury or machine damage Choose a flat surface with enough space for ventilation to place the machine Also consider the space required to open the cover and trays The place sh...

Page 14: ...uld result in electric shock or fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company Caution a AWG American Wire Gauge Unplug this product from the wall outlet before cleaning the inside of the machine Do not clean the machine with benzene paint thinner or alc...

Page 15: ...relessness When toner gets on your clothing do not use hot water to wash it Hot water sets toner into fabric Use cold water When changing the toner cartridge or removing jammed paper be careful not to let toner dust touch your body or clothes Toner dust can be dangerous if inhaled or ingested Keep the power cable and the contact surface of the plug clean from dust or water Otherwise this could res...

Page 16: ...allation guide Software CDa Misc accessoriesb a The software CD contains the print drivers user s guide and software applications b Miscellaneous accessories included with your machine may vary by country of purchase and specific model 1 Introduction 16 ...

Page 17: ...ay not be available depending on model or country see Features by models on page 7 1 8 9 7 6 5 2 11 10 4 3 1 Scanner lid 7 Output tray 2 Control panel 8 Scanner glass 3 9 Handle Scan unita b 4 Tray 10 Inner cover 5 Tray handle 11 Toner cartridge 6 Output support a Close the scanner lid before opening the scan unit b Be careful not to pinch your fingers 1 Introduction 17 ...

Page 18: ...iffer from your machine depending on your model There are various types of machine Some features and optional goods may not be available depending on model or country see Features by models on page 7 1 2 1 USB 2 0 port 2 Power receptacle 1 Introduction 18 ...

Page 19: ...Allows you to copy both sides of an ID card like a driver s license on a single side of paper see ID card copying on page 42 5 Power Turns the power onor off or wakes up the machine from the power save mode If you need to turn the machine off press this button for more than three seconds 6 Front LED When the LED lights on place the front side of an ID card facing down on the scanner glass see ID c...

Page 20: ...ress and hold this button for about 4 seconds until the status LED blinks fast and release 9 Buttons Allows you to increase decrease the number of pages to copy You can determine the number of copies up to 99 copies to copy by pressing the buttons The default value is 1 If you press the buttons the number of copies will increase decrease by one If you press and hold the buttons the number of copie...

Page 21: ...ine has a power switch Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 Press Power button on the control panel If you want to turn the power off press and hold Power button for about 3 seconds 1 Introduction 21 ...

Page 22: ...ears during the installation procedure click Cancel to close the window Insert the supplied software CD into your CD DVD drive 2 The software CD should automatically run and an installation window will appear If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD DVD drive and click OK For Windows 8 If th...

Page 23: ...Installing the driver locally B1163w 4 Choose USB B1163w only Follow the instructions on the installation window 5 1 Introduction 23 ...

Page 24: ...nload from the Dell website www dell com support If you want to install Dell s printer management tools you need to install them using the supplied software CD Make sure that your computer is connected to the Internet and powered 1 on Make sure that the machine is powered on 2 Connect the computer and the machine with a USB cable 3 The driver is automatically installed from the Windows Update 1 In...

Page 25: ...indow 2 Insert the software CD into your CD DVD drive and install the driver 3 again see Installing the driver locally on page 22 From the Windows 8 Start Screen Make sure that the machine is connected to your computer and 1 powered on Click on the Uninstall Dell Printer Software tile in the Start screen 2 Follow the instructions in the window 3 If you cannot find a Dell Printer Software tile unin...

Page 26: ...2 Basic Setup This chapter provides information about the the basic setup options Media and tray 27 Basic printing 37 Basic copying 42 Basic scanning 44 ...

Page 27: ... can cause a fire Use designated print media see Print media specifications on page 74 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire Tray overview To change the size you need to adjust the paper guides 1 2 1 Paper width guide 2 Tray Illustrations on this user s guide may differ from your machine dependin...

Page 28: ...lustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 Place the paper with the side you want to print facing up 3 Open the tray and then adjust the tray size to the media size you are loading see Tray overview on page 27 1 2 2 Basic Setup 28 ...

Page 29: ...lide it to the edge of the paper stack without causing it to bend When you print a document set the paper type and size for the tray control panel a To print in application open an application and start the print menu b Open Printing Preferences see Opening printing preferences on page 38 c Press the Paper tab in Printing Preferences and select an appropriate paper type For example if you want to ...

Page 30: ...revent paper jams only load the available paper see Print media specifications on page 74 Flatten any curl on postcards envelopes and labels before loading them into the in the tray When printing on special media you must follow the loading guidelines see Printing on special media on page 30 Printing on special media The table below shows the special media usable in tray The media is also shown in...

Page 31: ...pe place it as shown in the following figure When selecting envelopes consider the following factors Weight should not exceed 90 g m2 otherwise jams may occur Construction should lie flat with less than 6 mm curl and should not contain air Condition should not be wrinkled nicked nor damaged Temperature should resist the heat and pressure of the machine during operation Use only well constructed en...

Page 32: ...area where the envelope s seams meet Labels To avoid damaging the machine use only labels designed for use in laser printers When selecting labels consider the following factors Adhesives Should be stable at your machine s fusing temperature about 170 C 338 F Arrangement Only use labels with no exposed backing between them Labels can peel off sheets that have spaces between the labels causing seri...

Page 33: ...ed paper the printed side should be facing up with an uncurled edge at the front If you experience problems with paper feeding turn the paper around Note that print quality is not guaranteed Must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected to the machine s fusing temperature for 0 1 second about 170 C 338 F Preprinted paper ink must ...

Page 34: ...t view on page 17 Preparing originals Do not load paper smaller than 142 x 148 mm 5 6 x 5 8 inches or larger than 216 x 356 mm 8 5 x 14 inches Do not attempt to load the following paper in order to prevent paper jam low print quality and machine damage Carbon paper or carbon backed paper Coated paper Onion skin or thin paper Wrinkled or creased paper Curled or rolled paper Torn paper Remove all st...

Page 35: ...nd scanning Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 On the scanner glass Using the scanner glass you can copy or scan originals You can get the best scan quality especially for colored or gray scaled images 2 Basic Setup 35 ...

Page 36: ... of the scanner while copying or scanning It is harmful to eyes Close the scanner lid Leaving the scanner lid open while copying may affect copy quality and toner consumption Dust on the scanner glass may cause black spots on the printout Always keep it clean see Cleaning the machine on page 56 If you are copying a page from a book or magazine lift the scanner lid until its hinges are caught by th...

Page 37: ...following Printing Preferences window is for Notepad in Windows 7 Open the document you want to print 1 Select Print from the File menu 2 Select your machine from the Find Printer list 3 The basic print settings including the number of copies and print range 4 are selected within the Print window To take advantage of the advanced printing features click Properties or PreferencesfromthePrintwindow ...

Page 38: ...preferences The Printing Preferences window that appears in this user s guide may differ depending on the machine in use When you select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment Open the document you want to pr...

Page 39: ...nt Preferences The Presets option which is visible on each preferences tab except for the Dell tab allows you to save the current preferences for future use To save a Presets item follow these steps Change the settings as needed on each tab 1 Enter a name for the item in the Presets input box 2 Click Add When you save Presets all current driver settings are 3 saved 2 Basic Setup 39 ...

Page 40: ...d 12 Eco printing The Eco function cuts toner consumption and paper usage The Eco function allows you to save print resources and lead you to eco friendly printing If you press the Eco button from the control panel eco mode is enabled The default setting of Eco mode is Multiple Pages per Side 2 and Toner Save Setting eco mode on the driver Open the Eco tab to set Eco mode When you see the eco imag...

Page 41: ...o the calculation coefficient about CO2 energy and paper from IEA the index of Ministry of Internal Affairs and Communication of Japan and www remanufacturing org uk Each model has a different index The power consumption in printing mode refers to the average printing power consumption of this machine The actual amount displayed is only an estimate as the actual amount may differ depending on the ...

Page 42: ...ill stop 14 ID card copying Your machine can print 2 sided originals on one sheet The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original This feature is helpful for copying a small sized item such as business card The original must be placed on the scanner glass to use this feature If the machine set...

Page 43: ...ws PlaceBackSide and Press Start Turn the original over and place it on the scanner glass where arrows 5 indicate as shown Then close the scanner lid Press Start button If you do not press the Start button only the front side will be copied If the original is larger than the printable area some portions may not be printed 2 Basic Setup 43 ...

Page 44: ... begins This is a basic scanning method for USB connected machine 5 Scanned image is saved in computer s C Users users name My documents face up into the document feeder see Loading originals on Place a single document face down on the document glass or load the Documents The saved folder may differ depending on your operating page 35 system or the application you are using Press Scan to on the co...

Page 45: ...e parts available for your machine Ordering supplies and accessories 46 Available supplies 47 Available maintenance parts 48 Installing accessories 49 Storing the toner cartridge 50 Redistributing toner 52 Replacing the toner cartridge 54 Cleaning the machine 56 Tips for moving storing your machine 62 ...

Page 46: ...he list of available supplies and maintenance parts To order Dell authorized supplies accessories and maintenance parts contact your local Dell dealer or the retailer where you purchased your machine You can also visit www dell com supplies and then select your country region to obtain the contact information for service 3 Maintenance 46 ...

Page 47: ... toner cartridge s lifespan may differ When purchasing new toner cartridges or other supplies these must be purchased in the same country as the machine you are using Otherwise new toner cartridges or other supplies will be incompatible with your machine due to different configurations of toner cartridges and other supplies according to the specific country conditions Dell does not recommend using...

Page 48: ...ific intervals to avoid print quality and paper feed problems resulting from worn parts see table below The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has been met Parts Average yielda Transfer Roller Approx 30 000 pages Fuser Unit Approx 30 000 pages Pick Up Roller Approx 30 000 pages Feed Ro...

Page 49: ...or Windows 7 Windows Server 2008 R2 and Windows 8 from context menus select Printer properties If Printer properties item has a mark you can select other printer drivers connected with the selected printer Select Device Options or Device Settings 4 The Printer properties window may differ depending on the driver or operating system you are using Select the appropriate option 5 Some menus may not a...

Page 50: ...m the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 or greater than 80 An environment with extreme ch anges in humidity or temperature Direct sunlight or room light Dusty places A car for a long perio...

Page 51: ...t print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often 3 Maintenance 51 ...

Page 52: ...from your machine depending on its options or models Check your machine type see Front view on page 17 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not touch the green area of the toner cartridge Use the handle on the cartridge to avoid touching this area Do not use sharp objects such as a knife or sci...

Page 53: ...2 Redistributing toner 1 3 Maintenance 53 ...

Page 54: ... piece of paper if necessary Do not touch the green area of the toner cartridge Use the handle on the cartridge to avoid touching this area Do not use sharp objects such as a knife or scissors to open the toner cartridge package They might scratch the drum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric W...

Page 55: ...Replacing the toner cartridge 3 Maintenance 55 I 5 6 I ...

Page 56: ...ounts of alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you Cleaning the outside Clean the machine cabinet with a soft lint free cloth Dampen the cloth sl...

Page 57: ...ing this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine Use a dry lint free cloth to clean the machine Turn the machine off and unplug the power cord Wait for the machine to cool down If you...

Page 58: ...2 Cleaning the machine 1 3 Maintenance 58 ...

Page 59: ...cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 3 Maintenance 59 ...

Page 60: ...ine off and unplug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 Slightly dampen a soft lint free cloth or paper towel with water 1 Lift and open the scanner l...

Page 61: ...3 4 Cleaning the machine Wipe the scanner glass until it is clean and dry 1 2 3 1 Scanner lid 2 Scanner glass 3 White sponge sheet Close the scanner lid 3 Maintenance 61 ...

Page 62: ...o not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely 3 Maintenance 62 ...

Page 63: ...helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced Guide see Troubleshooting on page 171 If you cannot find a solution in the User s Guide or the problem persists call for s...

Page 64: ... the adjustable guides are positioned correctly see Tray overview on page 27 Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix papers in a tray Use only recommended print media see Print media specifications on page 74 4 Troubleshooting 64 ...

Page 65: ...ring the paper pull the jammed paper out slowly and gently In tray Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 4 Troubleshooting 65 ...

Page 66: ...e The fuser area is hot Take care when removing paper from the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 4 Troubleshooting 66 ...

Page 67: ...2 Clearing paper jams 1 4 Troubleshooting 67 ...

Page 68: ...Clearing paper jams If you do not see the paper in this area stop and go to next step 4 Troubleshooting 68 ...

Page 69: ... Red Blinking On A minor error has occurred and the machine is waiting for the error to be cleared Check the display message When the problem is cleared the machine resumes Small amount of toner is left in the cartridge The estimated cartridge lifea of toner is close Prepare a new cartridge for replacement You may temporarily increase the printing quality by redistributing the toner see Redistribu...

Page 70: ...u may temporarily increase the printing quality by redistributing the toner see Redistributing toner on page 52 A toner cartridge has almost reached its estimated cartridge lifea It is recommended to replace the toner cartridge see Replacing the toner cartridge on page 54 All toner cartridges are at normal capacity a Estimated cartridge life means the expected or estimated toner cartridge life whi...

Page 71: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 72 Regulatory information 81 Copyright 94 ...

Page 72: ...es Weight Machine with consumables B1163 B1163w 7 5 Kg 16 53 lbs Noise Levela Ready mode Less than 27 dB A Print mode Less than 50 dB A Copy mode Scanner glass Document feeder Less than 50 dB A Less than 52 dB A Scan mode Scanner glass Less than 52 dB A Temperature Operation 10 to 32 C 50 to 89 6 F Storage packed 0 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 80 RH Power ...

Page 73: ...Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing b See the rating label on the machine for the correct voltage V frequency hertz and of current A for your machine c The power consumption of power save mode may be affected by machine s status setting conditions operating environment d Power consumption can be completely avoided only when the power cable is no...

Page 74: ...m 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches Envelope Envelope Monarch 98 x 191 mm 3 87 x 7 5 inches 75 to 90 g m2 20 to 24 lbs bond 10 sheets 75 to 90 g m2 20 to 24 lbs bond 1 sheet Envelope No 10...

Page 75: ...ion Refer to the Plain paper section 75 to 90 g m2 20 to 24 lbs bond 150 sheets of 80 g m2 21 lbs bond 75 to 90 g m2 20 to 24 lbs bond 1 sheet Colored Refer to the Plain paper section Refer to the Plain paper section 75 to 90 g m2 20 to 24 lbs bond 150 sheets of 80 g m2 21 lbs bond 75 to 90 g m2 20 to 24 lbs bond 1 sheet Pre printed Refer to the Plain paper section Refer to the Plain paper section...

Page 76: ...sheets 121 to 163 g m2 32 to 43 lbs bond 1 sheet Bond paper Refer to the Plain paper section Refer to the Plain paper section 10 sheets 1 sheet Archive Refer to the Plain paper section Refer to the Plain paper section 100 sheets 1 sheet Minimum size custom 76 x 127 mm 3 x 5 inches 60 to 163 g m2 16 to 43 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depend...

Page 77: ...B 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 GHz x86 or 1 4 GHz x64 pr...

Page 78: ... Windows Terminal Services is compatible with your machine For Windows 2000 Services Pack 4 or higher is required Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 10 8 Intel processors 2 GB 4 GB 5 Appendix 78 ...

Page 79: ... 10 2 10 3 11 0 11 1 11 2 11 3 11 4 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 10 10 11 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 6 0 32 64 bit CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB 5 Appendix 79 ...

Page 80: ...tions Network interface 802 11b g n Wireless LAN Network operating system Windows 2000 Server 2003 Server 2008 XP Vista 7 Server 2008 R2 8 Various Linux OS Mac OS X 10 5 10 8 Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP IPSec TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP IPSec Wireless security Authentication Open System Sha...

Page 81: ...ter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825 1 2007 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service conditio...

Page 82: ...duces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENRGY STAR label will be on your machine Check if your mach...

Page 83: ...r working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these itemsfromother s ofwaste and recyclethemresponsiblytopromotethe sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of where and how they can take these...

Page 84: ...pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will no...

Page 85: ...s operating in the 2 4 GHz 5 GHz Band may be present embedded in your printer system This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label The FCC has set a general guideline of ...

Page 86: ...CC Statement for Wireless LAN use While installing and operating this transmitter and antenna combination the radio frequency exposure limit of 1m W cm2 may be exceeded at distances close to the antenna installed Therefore the user must maintain a minimum distance of 20cm from the antenna at all times This device cannot be colocated with another transmitter and transmitting antenna Germany only Tu...

Page 87: ... may be found on the label located on the bottom or rear of the machine In some instances you may need to provide these numbers to the telephone company The Ringer Equivalence Number REN is a measure of the electrical load placed on the telephone line and is useful for determining whether you have overloaded the line Installing several s of equipment on the same telephone line may result in proble...

Page 88: ...f lightning or power surges we recommend that you install surge protectors for both the power and the telephone lines Surge protectors can be purchased from your dealer or telephone and electronic specialty stores When programming emergency numbers and or making test calls to emergency numbers use a non emergency number to advise the emergency service dispatcher of your intentions The dispatcher w...

Page 89: ...ntries Approvals and Certifications Hereby Dell Inc declares that this B1163 Series is in compliance with the essential requirementsand other relevant provisionsofLow Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Hereby Dell Inc declares that this B1163 Series is in compliance with the essential requirements and other relevant provisions of R TTE Directive 1999 5 EC The declaration of con...

Page 90: ...sory notes contained in this document European radio approval information for products fitted with EU approved radio devices Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 GHz band may be present embedded in your printer system which is intended for home or office use This section is only applicable if these devices are present Refer t...

Page 91: ...me Because the wireless devices which may be embedded into your printer emit less energy than is allowed in radio frequency safety standards and recommendations manufacturer believes these devices are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device an...

Page 92: ...ur system is equipped with a wireless device when traveling between countries with your system check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place an...

Page 93: ...26 Regulatory information China only 5 Appendix 93 ...

Page 94: ...ks or trademarks of Adobe Systems Incorporated in the United States and or other countries iPad iPhone iPod touch TrueType Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products...

Page 95: ...formation about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on windows ...

Page 96: ...151 Accessing management tools 158 Using Firmware update utility 159 Using Dell Supplies Ordering Utility 160 Using Embedded Web Service 161 Using Dell Printer Manager 163 Using Dell Printer Status 166 Using the Linux Unified Driver Configurator 168 5 Troubleshooting Paper feeding problems 172 Power and cable connecting problems 173 Printing problems 174 Printing quality problems 178 Copying probl...

Page 97: ...lly connected machine is a machine directly attached to your computer using the cable Installation for Mac 98 Reinstallation for Mac 99 Installation for Linux 100 Reinstallation for Linux 101 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the driver locally on page 22 Only use a USB cable no longer then 3 meter 118 inches ...

Page 98: ... Continue 5 Read the license agreement and click Continue 6 Click Agree to agree to the license agreement 7 Click Install All components necessary for machine operations will be 8 installed If you click Customize you can choose individual components to install Enter the password and click OK 9 Select USB Connected Printer on the Printer Connection Type and 10 click Continue Click Add Printer butto...

Page 99: ...Dell Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax 1 Software Installation 99 ...

Page 100: ... system administrator From the Dell website download the Unified Linux Driver package to 3 your computer Right click the Unified Linux Driver package and extract the package 4 Double click cdroot autorun 5 When the welcome screen appears click Next 6 When the installation is complete click Finish 7 The installation program added the Unified Driver Configurator desktop icon and the Unified Driver g...

Page 101: ...ow appears type root in the 2 Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administrator Open Terminal program When the Terminal screen appears type in the 3 following root localhost root cd opt DELL mfp uninstall root localhost uninstall uninstall sh Click Next 4 Click Finish 5 1 Software...

Page 102: ...ep instructions for setting up a network connected machine and software Useful network programs 103 AirPrint 104 Google Cloud Print 106 Wireless network setup 109 Supported optional devices and features may differ according to your model see Features by models on page 7 ...

Page 103: ...ironment For the network administrator especially managing several machines on the network is possible Before using the programs below set the IP address first Some features and optional goods may not be available depending on model or country see Features by models on page 7 2 Using a Network Connected Machine 103 ...

Page 104: ...r Safari or Firefox and enter 2 your machine s new IP address in the browser window For example Click Login in the upper right of the Embedded Web Service website 3 Type in the ID and Password then click Login If it s your first time 4 logging into Embedded Web Service type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password d...

Page 105: ...u want to print 2 Touch the action icon 3 Select your printer driver name and option menu to set up 4 Touch Print button Print it out Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitasking area You can click cancel in the print center 2 Using a Network Connected Machine 105 ...

Page 106: ...he Google website with your Gmail address 3 Enter your printer s IP address in the address field and press the Enter key 4 or click Go Click Login in the upper right corner of the Embedded Web Service 5 website If it s your first time logging into Embedded Web Service you need to 6 log in as an administrator Type in the below default ID and Password We recommend you to change the default password ...

Page 107: ... Make sure the printer is turned on and connected to a wired or wireless network that has access to the Internet To share your printer with your freinds please refer to the following web site http support google com chromeos bin answer py hlen answer1241064 Printing from an application on mobile device The following steps are an example of using the Google Docs app from Android mobile phone Instal...

Page 108: ... Set the printing options if you want 6 Tap Click here to Print 7 Printing from the Chrome browser The following steps are an example of using the Chrome browser Run Chrome 1 Open the document or email that you want to print 2 Click the wrench icon in the browser s top right corner 3 Click Print A new tab for printing appears 4 Select Print with Google Cloud Print 5 Click the Print button 6 2 Usin...

Page 109: ...nd SOHOs Small Office Home Office This mode uses an access point to communicate with the wireless machine Ad hoc mode This mode does not use an access point The wireless computer and wireless machine communicate directly Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security used and a Ne...

Page 110: ...r see Access point via USB cable on page 127 From the machine s control panel See Using the WPS button on page 111 Without Access Point From the computer Windows User see Ad hoc via USB cable on page 128 Mac User see Ad hoc via USB cable on page 128 If problems occur during wireless set up or driver installation refer to the troubleshooting chapter see Troubleshooting on page 133 It is strongly re...

Page 111: ... may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network using the WPS button on the control panel...

Page 112: ... the directions on the screen When the Connect Printer screen appears select the Network Ethernet Wireless connection Connecting in PIN mode Press and hold the WPS button on the control panel for more than 1 2 seconds The eight digit PIN appears on the display 2 You need to enter the eight digit PIN within two minutes on the computer that is connected to the access point or wireless router The mes...

Page 113: ...work configuration report including PIN must be printed 1 In ready mode press and hold the Cancel or Stop Clear button on the control panel for about 5 seconds You can find your machine s PIN Press and hold the WPS button on the control panel for more than 2 4 seconds until the status LED stays on The machine starts connecting to the access point or wireless router You need to enter the eight digi...

Page 114: ...hine is connecting to the wireless network press and release the Cancel or Stop Clear on the control panel You need to wait 2 minutes to re connect to the wireless network Disconnecting from a network To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode The machine is immediately disconnected from t...

Page 115: ... not connect to wireless network Turn on your computer access point and machine 1 Connect your computer to the wireless network 2 Insert the supplied software CD into your CD DVD drive 3 The software CD should automatically run and an installation window will appear If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which rep...

Page 116: ...Wireless network setup Click New Printer Select Wireless and click Next 4 5 2 Using a Network Connected Machine 116 ...

Page 117: ...k setup Setup searches for printers Set your printer name and click Next 6 7 If the search has failed a Connecting the Device window will be appeared see Click Next on page 121 2 Using a Network Connected Machine 117 ...

Page 118: ...software After the installation is finished a window asking you to print a test page 8 9 appears If you want to print a test page click Print a test page Otherwise just click Next and go to step 10 Click Finish 10 2 Using a Network Connected Machine 118 ...

Page 119: ... If the installation window does not appear from Charms select The machine installed with a wireless network interface Search Apps and search for Run USB cable b TypeinX Setup exe replacing X withtheletterthatrepresents your CD DVD drive and click OK If any of the following conditions occur you have to setup Wi Fi installation c If Tap to choose what happens with this disc pop up using a USB cable...

Page 120: ...Wireless network setup Click New Printer Choose Wireless 4 5 2 Using a Network Connected Machine 120 ...

Page 121: ...rastructure Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPAPersonalorWPA2Personal Select this option to authenticate the print server based on WPA Pre Shared Key This uses a shared secret ke...

Page 122: ...w shows the wireless network settings and checks if the 9 settings are correct Click Next For the DHCP method IftheIPaddressassignmentmethod is DHCP check if DHCP is shown in the window If it shows Static click Change TCP IP to change the assignment method to DHCP For the Static method If the IP address assignment method is Static check if Static is shown in the window If it shows DHCP click Chang...

Page 123: ...pears If you want to print a test page click Print a test page Otherwise just click Next and go to step 16 If the test page prints out correctly click Yes 16 If not click No to reprint it Click Finish 17 Ad hoc via USB cable in Windows If you do not use an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following the simple ...

Page 124: ...ot appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD DVD drive and click OK Select New Printer 4 The software searches the wireless network 6 If the software has failed to search the network check if the USB cable is connected properly between the computer and machine and follow the instruction in the window 2 Using a Network Connected...

Page 125: ...iate WEP Key Index The wireless network security window appears when the ad hoc network has security setting The wireless network security window appears Select Open System or Shared Key for the authentication and click Next WEP Wired Equivalent Privacy is a security protocol preventing unauthorized access to your wireless network WEP encrypts the data portion of each packet exchanged on a wireles...

Page 126: ...dow appears To print 10 from a Wi Fi Direct supported mobile device set the Wi Fi Direct Option see Setting up Wi Fi Direct on page 131 Wi Fi Direct Option Wi Fi Direct option appears on the screen only if your printer supports this feature You can start to build Wi Fi Direct by using Dell Printer Manager see Setting up Wi Fi Direct on page 131 Network Name SSID The default Network Name is the mod...

Page 127: ...all Enter the password and click OK 9 Select Configuration of Wireless network on the Printer Connection 10 Type and click Continue After searching the window shows the wireless network devices Select 11 the name SSID of the access point you are using and click Next When you set the wireless configuration manually click Advanced Setting Enter the wireless Network Name Enter the SSID of the access ...

Page 128: ... the wireless network settings are completed disconnect the USB 12 cable between the computer and machine Wireless network set up is completed After the installation is finished 13 click Quit After completing the wireless network connection you need to install a machine driver to print from an application see Installation for Mac on page 98 Ad hoc via USB cable If you do not have an access point A...

Page 129: ...e Select ad hoc Channel Select the channel Auto Setting or 2412 MHz to 2467 MHz Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Passwor...

Page 130: ...t to use Static wireless network setting you must contact the network administrator to get the static IP address After completing the wireless network connection you need to install a For the DHCP method machine driver to print from an application see Installation for Mac on If the IP address assignment method is DHCP check if DHCP is shown in page 98 the Wireless Network Setting Confirm window If...

Page 131: ...an enable Wi Fi Direct feature by one of the following methods From the USB cable connected computer recommended After the driver installation is complete open Dell Printer Manager and make changes fot the Wi Fi Direct setting Dell Printer Manager is available for Windows and Mac OS users only From the Start menu select Programs or All Programs Dell Printers your printer driver name Dell Printer M...

Page 132: ...r the Network Password of a printer instead of pushing the WPS button 11 What is Dell MobilePrint Dell MobilePrint is a free application that enables users to print photos documents and web pages directly from a smartphone or tablet Dell MobilePrint is not only compatible with your Android Windows and iOS smart phones but also with your iPod Touch and tablet PC This program allows your mobile devi...

Page 133: ... not be turned on Turn on your computer and the machine USB cable is not connected between your computer and machine Connect the machine to your computer using the USB cable The machine does not support wireless networking Check the machine s user s guide included on the software CD supplied with your machine and prepare a wireless network machine Connecting Failure SSID Not Found The machine is u...

Page 134: ...tic address when the computer is configured to static address For example If the computer s network information is as shown below IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should be as below IP address 169 254 133 43 Subnet Mask 255 255 0 0 Use the computer s subnet mask Gateway 169 254 133 1 Other problems If problems occur while using the machine on...

Page 135: ...onnect to the network in the infrastructure environment where you need to type in a user s information before connecting to the access point or wireless router This machine only supports IEEE 802 11 b g n and Wi Fi Other wireless communication types e g Bluetooth are not supported When using the ad hoc mode in operating systems such as Windows Vista you might need to set the wireless connection se...

Page 136: ...cial Features This chapter explains special copying scanning and printing features Altitude adjustment 137 Printing features 138 Scan features 151 The procedures in this chapter are mainly based on Windows 7 ...

Page 137: ...y Before you set the altitude value determine the altitude where you are 0 4 000 m 13 123 ft 3 000 m 9 842 ft 2 000 m 6 561 ft 1 000 m 3 280 ft 4 3 2 1 1 High 3 2 High 2 3 High 1 4 Normal You can set the altitude value from Device Settings in Dell Printer Manager program For Windows and Mac users see Device Settings on page 165 You can also set the altitude in System Setup option on the machine s ...

Page 138: ...ferences 4 If Printing preferences has a you can select other printer drivers connected to the selected printer Change the settings on each tab 5 Click OK 6 If you want to change the settings for each print job change it in Printing Preferences Setting your machine as a default machine Click the Windows Start menu 1 Select Control Panel Devices and Printers 2 Select your machine 3 Right click your...

Page 139: ... that provide XPS driver on the software CD You can install the XPS printer driver when you insert the software CD into your CD DVD drive Click Print Printing to a file PRN 2 Type in the destination path and the file name and then click OK You will sometimes need to save the print data as a file 3 For example c Temp file name If you type in only the file name the file is automatically saved in My ...

Page 140: ...on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help menu or click the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 40 Item Description Multiple Pages per Selects the number of pages to print on a single sheet of paper To p...

Page 141: ... US Folio or Oficio sized print media The Booklet Printing option is not available for all paper sizes Select the available paper Size option under the Paper tab to see what paper sizes are available If you select an unavailable paper size this option can be automatically canceled Select only available paper paper without or mark Double sided Print on both sides of a sheet of paper duplex Before p...

Page 142: ...se the PCL XPS printer driver None Disables this feature Long Edge This option is the conventional layout used in bookbinding Short Edge This option is the conventional layout used in calendars Reverse Double Sided Printing Check this option to reverse the print order when duplex printing This option is not available when you use Double sided Printing Manual Paper Options Changes the size of a doc...

Page 143: ...window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options d Click Update to save the changes e Click OK or ...

Page 144: ...te a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlaya Creating a new page overlay a To save the document as an overlay access Printing Preferences b Clic...

Page 145: ...rlay List box If necessary check Confirm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document Click OK or Print until you exit the Print window Overlaya Delet...

Page 146: ...Store and Print This mode is used when printing and storing document at the same time Spool This option can be useful when handling large amounts of data If you select this setting the printer spools the document into the mass storage device HDD and then prints it from the mass storage device HDD queue decreasing the computer s work load Print Schedule Select this setting to print the document at ...

Page 147: ...ttings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following Printing multiple pages on one sheet You can print more than one page ...

Page 148: ...c application select Print from the File menu 1 Select Layout from the drop down list under Orientation 2 Select a binding orientation from the Two Sided option 3 Select the other options to use 4 Click Print and the machine prints on both sides of the paper 5 If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printing on both sides of p...

Page 149: ...opies and indicate which page to print 6 Change other printing options in each tab if necessary 7 Click Print 8 Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Printing files You can print many different types of files on your machine using the standard CUPS directly from the com...

Page 150: ...nge the machine port from USB to parallel or vice versa while in use you must re configure the machine port in this tab Driver Allows you to view or select another machine driver By clicking Options you can set the default device options Jobs Shows the list of print jobs Click Cancel job to cancel the selected job and select the Show completed jobs check box to see previous jobs on the job list Cl...

Page 151: ... to PC Scan the originals from the control panel Then the scanned data will be stored in the connected computers My Documents folder see Basic Scanning on page 44 TWAIN TWAIN is the one of a preset imaging applications Scanning an image launches the selected application enabling you to control the scanning process This feature can be used via the local connection or the network connection see Scan...

Page 152: ...related to general scan and device settings Image tab Contains settings related to image altering Press Save OK 5 You can scan and import documents at the image editing software such as Adobe Photoshop if the software is TWAIN compliant Follow the steps below to scan with TWAIN compliant software 1 Make sure that the machine is connected to your computer and powered on 2 Place a single document fa...

Page 153: ...ices and 3 Printers Right click on device driver icon in Printers and Faxes Start Scan 4 New Scan application appears 5 Choose your scanning preferences and click Preview to see your 6 preferences affect the picture Scan and save your scanned image 7 Scanning with Dell Scan Assistant Thisfeature may notbe available depending on model oroptionalgoods see Features by models on page 7 For Windows you...

Page 154: ...f the problem continues refer to the Image Capture s help Select the option you want 4 Scan and save your scanned image 5 If scanning does not operate in Image Capture update Mac OS to the latest version Scanning from network connected machine Network or wireless model only see Features by models on page 7 Make sure that your machine is connected to a network 1 Place a single document face down on...

Page 155: ...ftware such as Adobe Photoshop Linux scanning Scanning Make sure that the machine is connected to your computer and 1 powered on Double click the Unified Driver Configurator on your desktop 2 Click the button to switch to Scanners Configuration 3 Select the scanner on the list 4 Click Properties 5 Place a single document face down on the document glass or load the 6 documents face up into the docu...

Page 156: ...ned in the Preview 9 Pane Select the option you want 10 Scan and save your scanned image 11 For later use you can save as your scan settings and add it to the Job Type drop down list Editing an image with Image Manager The Image Manager application provides you with menu commands and tools to edit your scanned image 3 Special Features 156 ...

Page 157: ...lp you make full use of your machine Accessing management tools 158 Using Firmware update utility 159 Using Dell Supplies Ordering Utility 160 Using Embedded Web Service 161 Using Dell Printer Manager 163 Using Dell Printer Status 166 Using the Linux Unified Driver Configurator 168 ...

Page 158: ... Apps 3 Find Dell Printers 4 Under Dell Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start screen by clicking on the corresponding tile For Windows 8 after installing the driver for some management tools you can access them directly from the Start screen by cli...

Page 159: ...ll Programs Dell Printers your printer driver name Firmware Update Utility 1 Download the latest firmware Click http www dell com support 2 If your printer is connected with an USB cable click USB Connected Printer or Network Connected Printer 3 Click Browse and select the downloaded firmware file 4 Click Update Firmware 5 4 Useful Management Tools 159 ...

Page 160: ... 2 Availabe for Windows or Mac OS users only Double click the Dell Supplies Ordering Utility icon on your desktop OR From the Start menu select Programs or All Programs Dell Printers your printer driver name Dell Supplies Ordering Utility For Mac Open the Applications folder Dell folder Dell Supplies Ordering Utility 4 Useful Management Tools 160 ...

Page 161: ...ptions in Embedded Web Service you need to log in as an administrator You can still use Embedded Web Service without logging in but you won t have access to Settings tab and Security tab Click Login on the upper right of the Embedded Web Service website 1 Type in the ID and Password then click Login 2 ID admin Password dell00000 Embedded Web Service overview Some tabs may not appear depending on y...

Page 162: ... security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security IPv4 IPv6 filtering User Access Control Classifies users into several groups according to each user s role Each user s authorization authentication and accounting will be controlled by the group s ro...

Page 163: ... machine Dell Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button Understanding Dell Printer Manager To open the program For Windows Select Start Programs or All Programs Dell Dell Printers Dell Printer Manager Dell Printer Manager For Mac Open th...

Page 164: ...page 165 4 Quick links Displays Quick links to machine specific functions This section also includes links to applications in the advanced settings If you connect your machine to a network the Embedded Web Service icon is enabled 5 Contents area Displays information about the selected machine remaining toner level and paper The information will vary based on the machine selected Some machines do n...

Page 165: ...This menu includes settings to create or delete scan to PC profiles Scan Activation Determines whether or not scanning is enabled on the device Profile Displays the scanning profiles saved on the selected device Basic tab Contains settings related to general scan and device settings Image tab Contains settings related to image altering Alert Settings Windows only This menu includes settings relate...

Page 166: ...cur in the future For example it might be in toner low status which may lead to toner empty status Error The machine has at least one error Dell Printer Status overview If an error occurs while operating you can check the error from the Dell Printer Status DellPrinterStatusisinstalledautomatically when you install the machine software You can also launch Dell Printer Status manually Go to the Prin...

Page 167: ...tion You can set printing job alert related settings 3 Order Supplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide 5 Close Close the window 4 Useful Management Tools 167 ...

Page 168: ... automatically be created on your desktop Opening Unified Driver Configurator Double click the Unified Driver Configurator on the desktop 1 You can also click the Startup Menu icon and select DELL Unified Driver Unified Driver Configurator Click each button on the left to switch to the corresponding 2 configuration window 1 Printer Configuration 2 Port Configuration To use the on screen help the H...

Page 169: ...he machine icon button on the left side of the Unified Driver Configurator window The printer control buttons are as follows Refresh Renews the available machines list Add Printer Allows you to add a new machines Remove Printer Removes the selected machine Set as Default Sets the current selected machine as a default machine Stop Start Stops starts the machine Test Allows you to print a test page ...

Page 170: ...ss Remove Class Removes the selected machine class Ports configuration In this window you can view the list of available ports check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason 1 Switches to Ports configuration 2 Shows all of the available ports 3 Shows the port type device connected to the port and status Refresh ...

Page 171: ... information for what to do if you encounter an error Paper feeding problems 172 Power and cable connecting problems 173 Printing problems 174 Printing quality problems 178 Copying problems 186 Scanning problems 187 Operating system problems 188 ...

Page 172: ...chine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on special materials use the ma...

Page 173: ...e connection cable between the computer and the machine is not connected properly Suggested solutions Connect the machine to the electricity supply first If the machine has a Power Wakeup button on the control press it Disconnect the machine s cable and reconnect it 5 Troubleshooting 173 ...

Page 174: ...e see Replacing the toner cartridge on page 54 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 54 If a system error occurs contact your service representative The connectioncablebetween thecomputer and the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page 18 The connectioncable...

Page 175: ...erences see Opening printing preferences on page 38 Select the correct paper source See the printer driver help screen see Using help on page 40 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page orientation setting may be incorrect Change the page orientation in your application se...

Page 176: ... ensure that it does not contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file and the Acrobat products Printing the PDF file as an image may enable the file to print Turn on Print As Image from t...

Page 177: ... Go to Printing Preferences click Paper tab and set type to Thick see Opening printing preferences on page 38 Machine information is not displayed when you click the device in the Devices and Printers Check the Printer properties Click the Ports tab Control Panel Devices and Printers Right click on your printer icon and select Printer properties Machine information is not displayed when you click ...

Page 178: ...djust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 56 The surface of the LSU part inside the machine may be dirty Clean the inside of your machine see Cleaning the machine on page 56 If th...

Page 179: ...ry a different brand of paper A a B b C The paper lot is bad The manufacturing processes can cause some areas to reject toner Try a different kind or brand of paper A a B b C Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening A a B b C printing preferences on page 38 If these steps do not correct the problem contact a service re...

Page 180: ...t the problem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one see Replacing the toner cartridge on ...

Page 181: ...he printing layout to avoid printing over areas that have overlapping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 38 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in PrintingPreferences see Opening...

Page 182: ... b C A a B b C c A a B b C c Ensure that the paper is loaded properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in ...

Page 183: ... printouts are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 56 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one see Replacing the toner cartridge on page 54 The machine may require repairing Contact ...

Page 184: ...te areas within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner cartridge may be defective Remove ...

Page 185: ...rinting Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 38 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting f...

Page 186: ...rrect the problem contact a service representative Image rubs off the copy easily Replace the paper in the tray with paper from a new package In high humidity areas do not leave paper in the machine for extended periods of time Frequent copy paper jams occur Fan the paper then turn it over in the tray Replace the paper in the tray with a fresh supply Check adjust the paper guides if necessary Ensu...

Page 187: ...e large amount of memory required to analyze and reproduce the scanned image Set your computer to the ECP printer mode through BIOS setting It will help to increase the speed For details about how to set BIOS refer to your computer user s guide Message appears on your computer screen Device can t be set to the H W mode you want Port is being used by another program Port is disabled Scanner is busy...

Page 188: ...ation messages appear Close all other applications reboot Windows and try printing again Fail To Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Refer to the Microsoft Win...

Page 189: ...int a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat Reader 6 0 or higher colors print incorrectly Make sure that the resolution setting in your machine driver matches the one in A...

Page 190: ...version 7 05 when the base color space of the document is indexed color black space and it is converted through CIE color space Because Postscript uses CIE color space for Color Matching System you should upgrade Ghostscript on your system to at least GNU Ghostscript version 7 06 or later You can find recent Ghostscript versions at www ghostscript com Some color images come out in This is a known ...

Page 191: ...stalled in your system Open Unified Linux Driver configurator switch to Scanners configuration then press Drivers Make sure that driver with a name corresponding to your machine s name is listed in the window Ensure the port is not busy Since functional components of machine printer and scanner share the same I O interface port the situation of simultaneous access of different user applications to...

Page 192: ...job was too complex You might need to reduce the complexity of the page or install more memory A PostScript error page prints The print job may not be PostScript Make sure that the print job is a PostScript job Check to see whether the software application expected a setup or PostScript header file to be sent to the machine The optional tray is not selected in the driver The printer driver has not...

Page 193: ... acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now deprecated by Apple ...

Page 194: ...vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same time a toner...

Page 195: ... forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephone company ser...

Page 196: ...data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a card installe...

Page 197: ...platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end of the pa...

Page 198: ...hat of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunica...

Page 199: ...lity in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist mostly of white s...

Page 200: ...s not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Presentation Ses...

Page 201: ...ith the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial premises is ...

Page 202: ...ich part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can be set to pri...

Page 203: ...gned to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents to discourage ...

Page 204: ...ty WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic document developed b...

Page 205: ...onfigurator 168 C front view 17 linux scanning 155 loading cleaning G paper in the tray1 28 inside 57 general icons 10 special media 30 outside 56 glossary 193 loading originals 35 pickup roller 59 google cloud printing 106 scan unit 60 M cleaning a machine 56 I Macintosh control panel 19 id copy 42 common Macintosh problems 189 convention 10 installation driver installation for USB cable connecte...

Page 206: ...g 34 changing the default print settings 138 Linux 149 144 Macintosh 147 145 multiple pages on one sheet of paper 145 Macintosh 147 printing a document Windows 37 placing a machine Macintosh 148 adjusting the altitude 137 139 postScript driver setting as a default machine 138 140 printing a document Linux 149 Macintosh 147 printing feature 138 problem operating system problems 188 problems copying...

Page 207: ...ner cartridge life ordering replacing toner cartridge Supplies Ordering Utility T toner cartridge estimated life handling instructions non Dell and refilled redistributing toner storing tray 136 understanding the status LED 69 72 Unix 74 system requirements 79 19 20 USB cable driver installation 22 25 98 100 99 101 47 using help 40 148 51 W 47 54 watermark 160 create 143 delete 143 edit 143 Window...

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