Dell Alienware AW2521H User Manual Download

Page: 74 / 75

74 | Troubleshooting

Universal Serial Bus (USB) specific problems

Specific

symptoms

What you

experience

Possible solutions

USB interface

is not working

USB

peripherals are

not working

• Check that your monitor is turned on.
• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Switch off and then turn on the monitor

again.

• Reboot the computer.
• Some USB devices like external portable

HDD require higher electric current;

connect the device directly to the computer

system.

Super Speed

USB 5 Gbps

(USB 3.2

Gen1)

interface is

slow

Super Speed

USB 5 Gbps

(USB 3.2

Gen1)

peripherals

working slowly

or not working

at all

• Check that your computer is Super Speed

USB 5 Gbps (USB 3.2 Gen1)-capable.

• Some computers have USB 3.2, USB 2.0,

and USB 1.1 ports. Ensure that the correct

USB port is used.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Reboot the computer.

Wireless USB

peripherals

stop working

when a USB

3.2 device is

plugged in

Wireless USB

peripherals

responding

slowly or only

working as the

distance

between itself

and its receiver

decreases

• Increase the distance between the USB 3.2

peripherals and the wireless USB receiver.

• Position your wireless USB receiver as close

as possible to the wireless USB peripherals.

• Use a USB-extender cable to position the

wireless USB receiver as far away as possible

from the USB 3.2 port.

Summary of Contents for Alienware AW2521H

Page 1: ...Alienware AW2521H Monitor User s Guide Model AW2521H Regulatory model AW2521Hb ...

Page 2: ...amage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2020 12 Rev A01 ...

Page 3: ...d video modes 17 Preset display modes 17 Electrical specifications 18 Physical characteristics 19 Environmental characteristics 20 Pin assignments 21 Plug and Play capability 22 Universal Serial Bus USB interface 23 USB 3 2 Gen1 5 Gbps upstream connector 23 USB 3 2 Gen1 5 Gbps downstream connector 24 USB ports 24 LCD monitor quality and pixel policy 25 Ergonomics 25 Handling and moving your displa...

Page 4: ...ning message 53 Setting the maximum resolution 55 Using the tilt swivel and vertical extension 56 Tilt and swivel extensions 56 Vertical extension 57 Rotating the display 57 Rotate clockwise 58 Rotate counterclockwise 58 Adjusting the rotation display settings of your system 59 Using AlienFX application 60 Prerequisites 60 Installing AWCC through Windows update 60 Installing AWCC from the Dell Sup...

Page 5: ...blems 69 Product specific problems 72 Universal Serial Bus USB specific problems 74 Appendix 75 FCC notices U S only and other regulatory information 75 Contact Dell 75 EU product database for energy label and product information sheet 75 ...

Page 6: ...ways be sure that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it i...

Page 7: ...f any component is missing contact Dell technical support For more information see Contact Dell NOTE Some components may be optional and may not ship with your monitor Some features or media may not be available in certain countries Component image Component description Display Stand riser Stand base I O cover ...

Page 8: ...ntry DisplayPort cable DisplayPort to DisplayPort Mini DisplayPort to DisplayPort cable USB 3 2 Gen1 5 Gbps upstream cable enables the USB ports on the monitor Quick Setup Guide Safety Environmental and Regulatory Information Alienware Welcome Card ...

Page 9: ...eed USB 5 Gbps USB 3 2 Gen1 Type A downstream charging port and 3 SuperSpeed USB 5 Gbps USB 3 2 Gen1 Type A downstream ports Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of setup and screen optimization AW2521H supports the revolutionary NVIDIA Reflex Latency Analyzer giving competitive gamers an accurate measurement of system latency for the firs...

Page 10: ...fferent Alienware recommends that users experiment with the different modes to find the setting that is right for them Identifying parts and controls Front view Label Description Use 1 Cable management slot on the front side of the stand To organize the cables neatly 2 Power On Off button with LED indicator To turn the monitor on or off Solid blue light indicates that the monitor is turned on and ...

Page 11: ...bel Description Use 1 Ambient light sensor Detects ambient light and adjusts the brightness of the display accordingly For more information see Ambient Light Sensor Back view Back view without monitor stand Back view with monitor stand ...

Page 12: ... warranty information 4 Cable management clips 2 To organize the cables neatly 5 Stand release button Releases the stand from the monitor 6 VESA mounting holes 100 mm x 100 mm behind VESA Cover Wall mount monitor using VESA compatible wall mount kit 100 mm x 100 mm 7 Regulatory label Lists the regulatory approvals 8 Lighting dock connector When the stand riser is attached to the monitor the dock s...

Page 13: ...r cable shipped with your monitor 2 HDMI port HDMI 1 Connect your computer with the HDMI cable 3 HDMI port HDMI 2 Connect your computer with the HDMI cable 4 DisplayPort Connect your computer with DisplayPort DisplayPort cable shipped with your monitor or Connect your computer with mini DisplayPort DisplayPort cable shipped with your monitor ...

Page 14: ... this port 6 Headphone port Connect the headphone or speakers CAUTION Increasing the audio output beyond 50 on the volume control or equalizer may increase the output voltage on the headphones thereby increasing the sound pressure levels 7 SuperSpeed USB 5 Gbps USB 3 2 Gen1 Type A downstream port with Power Charging Connect to charge your USB device 8 SuperSpeed USB 5 Gbps USB 3 2 Gen1 Type B upst...

Page 15: ... cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Anti glare with 3H hardness Backlight LED edgelight system Response time 1 ms gray to gray in Extreme Mode 2 ms gray to gray in Super Fast Mode 3 ms gray to gray in Fast Mode The 1 ms gray to gray mode is achievable in the Extreme mode to reduce visible motion blur and increased image responsiveness However this may introduce some sl...

Page 16: ...ub with 1 USB 3 2 Gen1 5 Gbps upstream port 4 x USB 5 Gbps USB 3 2 Gen1 downstream port including 1 port which supports power charging Connectivity 1 x DisplayPort version 1 4 rear 2 x HDMI port version 2 0 rear 1 x USB 3 2 Gen1 5 Gbps upstream port rear 4 x USB 3 2 Gen1 5 Gbps downstream ports bottom 2 rear 2 1 x headphone port bottom 1 x audio line out port rear Border width edge of monitor to a...

Page 17: ... 36 60 65 640 x 480p 31 48 60 25 18 720 x 480p 31 5 60 27 03 720 x 576p 31 25 50 27 1280 x 720p 50 Hz 37 5 50 74 25 1280 x 720p 60 Hz 45 60 74 25 1920 x 1080p 24 Hz 27 24 74 25 1920 x 1080p 50 Hz 56 25 50 148 5 1920 x 1080p 60 Hz 67 5 60 148 5 1920 x 1080p 120 Hz 135 120 297 1920 x 1080 144 Hz 166 59 144 346 5 1920 x 1080 240 Hz 291 6 240 583 2 DP display modes Model AW2521H Display mode Horizonta...

Page 18: ...edance per differential pair AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 2 A typical Inrush current 120 V 40 A max at 0 C cold start 220 V 80 A max at 0 C cold start Power consumption 0 3 W Off mode 1 0 4 W Standby mode 1 19 1 W On mode 1 83 W Max 2 21 232 W Pon 3 67 09 kWh TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting wit...

Page 19: ...aracteristics Model AW2521H Signal cable type Digital HDMI 19 pins cable is not included Digital DisplayPort 20 pins Universal Serial Bus USB 9 pins NOTE Dell monitors are designed to work optimally with the video cables that are shipped with your monitor As Dell does not have control over the different cable suppliers in the market the type of material connector and process used to manufacture th...

Page 20: ... condensing Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum 283 2 BTU hour maximum 78 48 BTU hour typical Width 465 2 mm 18 32 in Depth 251 9 mm 9 92 in Weight Weight with packaging 12 3 kg 27 03 lb Weight with stand assembly and cables 8 1 kg 17 81 lb Weight without stand assembly For wall mount or VESA mount considerations no cables 4 5 kg 9 96 lb Weight of stand ass...

Page 21: ...ayPort connector Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Page 22: ...C DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT Plug and Play capability You can connect the monitor to any Plug and Play compatible system The monitor automatically provides the computer system with its Extended Display Identification Data EDID using Display Data Channel DDC protocols so that the system can configure itself and optimize the monitor settings Most monitor installations...

Page 23: ... Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port NOTE This monitor is Super Speed USB 5 Gbps USB 3 2 Gen1 compatible Up to 2 A on USB downstream port with battery icon with battery charging version compliant devices or normal USB devices USB 3 2 Gen1 5 Gbps upstream connector Pin number 9 pin side of the connector 1 VCC 2 D 3 D 4 GND 5 SSTX 6 SSTX 7 GND...

Page 24: ...g port the port with icon supports up to 2 A fast charging capability if the device is BC1 2 compatible NOTE SuperSpeed USB 5 Gbps USB 3 2 Gen1 functionality requires a SuperSpeed USB 5 Gbps USB 3 2 Gen1 capable computer NOTE The USB ports on the monitor work only when the monitor is turned on or in Standby mode If you turn off the monitor and then turn it on the attached peripherals may take a fe...

Page 25: ...monitor for long periods of time we suggest you to 1 Set the distance of the screen between 20 to 28 in 50 70 cm from your eyes 2 Blink frequently to moisten your eyes or wet your eyes with water after prolonged usage of the monitor 3 Take regular and frequent breaks for 20 minutes every two hours 4 Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds du...

Page 26: ...in a proper posture Vary your work activities Try to organize your work so that you do not have to sit and work for extended periods of time Try to stand or get up and walk around at regular intervals Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard monitor screen at or below eye level monit...

Page 27: ...computer and the monitor Disconnect all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratche...

Page 28: ...clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice ...

Page 29: ...ny other source follow the set up instructions that were included with the stand CAUTION The following steps are important to protect your curved screen Do follow the instructions below to finish up the installation 1 Remove the stand riser and stand base from the packaging cushion 2 Align and place the stand riser on the stand base 3 Open the screw handle at the bottom of the stand base and turn ...

Page 30: ...d riser directly on the display back panel Doing so may damage the pogo pins on the stand due to misalignment 6 Carefully insert the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place 7 Route the power cable through the cable management slot on the stand and then through the cable management clip at the back of the display ...

Page 31: ...e cable management slot on the stand NOTE The USB 3 2 Gen 1 5 Gbps cables and HDMI cable are not shipped with your display they are sold separately 10 Connect the required cables to the monitor NOTE Dell monitors are designed to work optimally with Dell supplied inbox cables Dell does not guarantee the video quality and performance when using non Dell cables NOTE Route each cable neatly so that th...

Page 32: ...t or turn on the monitor until you are instructed to do so 11 Hold the stand riser and lift the monitor carefully then place it on a flat surface CAUTION Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 12 Lift the protective cover from the monitor ...

Page 33: ...Connecting the computer WARNING Before you begin any of the procedures in this section follow the Safety instructions NOTE Do not connect all cables to the computer at the same time NOTE The images are for the purpose of illustration only Appearance of the computer may vary To connect your monitor to the computer 1 Connect the other end of the DisplayPort cable or Mini DisplayPort to DisplayPort o...

Page 34: ...lay an image see Common problems Removing the monitor stand NOTE To prevent scratches on the display when removing the stand ensure that the monitor is placed on a soft clean surface NOTE The following instructions are applicable only for attaching the stand that was shipped with your monitor If you are attaching a stand that you purchased from any other source follow the set up instructions that ...

Page 35: ...he monitor 35 5 Disconnect the cables from the monitor and slide them out through the cable management slot on the stand riser 6 Press and hold the stand release button 7 Lift the stand up and away from the monitor ...

Page 36: ...Remove the monitor stand See Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall For more information see the documentation that shipped with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum ...

Page 37: ...wn left right to toggle between options 3 Press the joystick button again to confirm the settings and exit Joystick Description When the OSD menu is on press the button to confirm the selection or save the settings When the OSD menu is off press the button to launch the OSD main menu See Accessing the menu system For 2 way right and left directional navigation Move right to enter the submenu Move ...

Page 38: ...essing the menu system 2 To exit the OSD main menu 3 To specify a desired color mode from a preset list 4 To directly access the Brightness Contrast adjustment sliders 5 To directly access the Dark Stabilizer adjustment slider For 2 way up and down directional navigation Toggles between the menu items Increases up or decreases down the parameters of selected menu item Menu Exit Shortcut key Preset...

Page 39: ...SD Status Bar appears to let you know the current settings of some OSD functions Using the On Screen Display OSD menu Accessing the menu system Icon Menu and submenus Description Game Use this menu to personalize your visual gameplay experience Preset Modes Allows you to choose from the list of preset color modes ...

Page 40: ...settings for your gaming needs ComfortView Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes WARNING The possible long term effects of blue light emission from the monitor may cause personal injury such as digital eye strain eye fatigue and damage to the eyes Using monitor for extended periods of time may also cause pain in parts of body such ...

Page 41: ...e the game starts Select an option from the time interval list to keep you aware of the remaining time Frame Rate Selecting On allows you to display the current frames per second when playing games The higher the rate the smoother the motion appears Display Alignment Activate the function to help ensure the perfect alignment of the video contents from multiple displays Response Time Allows you to ...

Page 42: ...e to intelligently adjust the backlights Mode 0 Ideal for gameplay When the monitor is processing the HDR content this is the default setting Mode 1 Suitable for hybrid usage of playing games and general desktop usage Mode 2 Suitable for desktop usage photo editing and so on Off When the monitor is processing the SDR content this is the default setting When HDR content is displayed the option is d...

Page 43: ...ss level or move the joystick left to decrease the brightness level min 0 max 100 Contrast Adjust Brightness first and then adjust Contrast only if further adjustment is necessary Move the joystick right to increase the contrast level or move the joystick left to decrease the contrast level min 0 max 100 The Contrast function adjusts the degree of difference between darkness and lightness on the m...

Page 44: ...signals that may be connected to your monitor DP Select the DP input when you are using the DisplayPort DP connector Press the joystick button to confirm the selection HDMI 1 Select the HDMI 1 or HDMI 2 input when you are using the HDMI connector Press the joystick button to confirm the selection HDMI 2 ...

Page 45: ...this menu to adjust the LED light settings for the Power button Alienware logo and the light stripe on the stand Before making any adjustments select any or all of these 3 zones from the submenus The illustration below indicates the lighting zones ...

Page 46: ...D lighting color for the selected area select On and move the joystick to highlight the Custom Color option Then you can make a selection from the list of 20 available colors by moving the joystick up or down Zone 1 Back Zone 2 Stand Zone 3 Power Button ...

Page 47: ... 127 255 0 13 76 255 0 14 0 255 0 15 0 255 25 16 0 255 63 17 0 240 240 18 0 63 255 19 0 25 255 20 0 0 255 No R G B To turn off the AlienFX lights select Off NOTE These functions are only available when Spectrum is disabled Custom It is a read only menu When you use Color or and Spectrum to make LED lighting adjustments this menu status shows Off when you make the LED lighting adjustments through A...

Page 48: ...elect On the AlienFX lights of 3 zones glow and change colors in the sequence of the color spectrum red orange yellow green blue indigo and violet Reset AlienFX Lighting Resets all settings under the AlienFX Lighting menu to the factory defaults ...

Page 49: ...he default setting is Off NOTE Ensure that you have connected a wired wireless mouse directly to the designated USB port Monitoring Sensitivity Adjusts the monitoring sensitivity to Low Medium or High Show Monitoring Rectangle Select On to show the monitoring area in a gray rectangle Rectangle Preset The default preset location for the monitoring rectangle is Right Handed You can also choose Cente...

Page 50: ...nction is not available when connecting DP through a dongle hub NOTE When G SYNC is enabled in the NVIDIA Control Panel the message of G SYNC Mode is displayed If your system doesn t support G SYNC then the message of Normal Mode is displayed NVIDIA ULMB Pulse Width Allows you to adjust the panel s backlight a bit so as to reduce motion blur Use the joystick to adjust the level from 10 to 100 Smal...

Page 51: ... French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by moving the joystick up or down min 0 max 100 Timer Sets the length of time for the OSD to remain active after you move the joystick or press a button Move the joystick to adjust the slider in 1 second increments from 5 to 60 seconds Reset Menu Resets all set...

Page 52: ...onitor s current settings Firmware Displays the firmware version of your monitor Service Tag Displays the Service Tag of your monitor The Service Tag is a unique alphanumeric identifier that is required when you contact Dell technical support access warranty information search for latest drivers on Dell support website and so on Ambient Light Sensor When you turn it On the monitor automatically ad...

Page 53: ...ther of the features mentioned above the message will not appear next time when you intend to change the settings of these features When you perform a factory reset the message will appear again Eco Mode When the computer goes into standby mode the Eco Mode on the monitor enables it to go into standby as well The default setting is On Selecting Off may prevent the monitor from going into Standby m...

Page 54: ...selected the following message appears When NVIDIA Reflex Latency Analyzer is turned On the following message appears When NVIDIA Reflex Latency Analyzer is On if a mouse is not directly plugged into the designated port the following message appears ...

Page 55: ...ick Screen Resolution 3 Click the Dropdown list of the Screen Resolution and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your compute...

Page 56: ...cable only for attaching the stand that was shipped with your monitor If you are attaching a stand that you purchased from any other source follow the set up instructions that were included with the stand Tilt and swivel extensions With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is not factory installed ...

Page 57: ...xtends vertically up to 130 mm The figure below illustrates how to extend the stand vertically Rotating the display Before you rotate the display ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor ...

Page 58: ...ell computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE In the Portrait mode you may experience performance degradation when using graphic intensive applications such as 3D gaming ...

Page 59: ...y Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an NVIDIA graphics card click the NVIDIA tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab...

Page 60: ...atically installed The installation takes a few minutes to complete 2 Navigate to the program folder to ensure that the installation is successful Alternatively you can find the AWCC application in the Start menu 3 Launch AWCC and perform the following steps to download the additional software components In the Settings window click Windows Update and then click Check for updates to check the Alie...

Page 61: ... enter a name in the text box to add a theme B Edit controls EDIT Provides options for you to customize lighting settings for your theme GO DIM Makes the light dimmer GO DARK Turns off the light C Theme components You can use these components LIGHTING MACROS SETTINGS to make the selected theme as an active theme D THEMES list Displays the themes in list view or grid view E Background controls Adju...

Page 62: ...itor Screen with the back view of monitor The following table describes the functions and features on the screen No Functions Descriptions H LIGHTING panel Use the controls in this panel to set up lighting effects for a theme See Setting lighting effects for details I SAVE THEME Click to save all adjustments and changes for the theme ...

Page 63: ...ting effects for details NOTE The Spectrum option is only available when you select All Zones to make lighting adjustments 7 Repeat step 5 and step 6 to make more configuration options available to your preference 8 When done click SAVE THEME A toast notification appears in the right bottom corner of the screen J Zone selection To make adjustments for a single zone click the specific check box To ...

Page 64: ...referred color from the color palette or the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow buttons beside the R G B boxes to edit the color codes 2 To add the selected color to the list of YOUR COLORS for quick access in the future click At most 12 colors can be added to the list NOTE To remo...

Page 65: ...ist right click on it 3 Drag the BRIGHTNESS slider to adjust the lightness of the color 4 Drag the TEMPO slider to adjust the pulsing speed Color Descriptions The effect makes the LED light in a single static color To make the adjustments 1 Pick a preferred color from the color palette or the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE...

Page 66: ...r the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow buttons beside the R G B boxes to edit the color codes 2 To add the selected color to the list of YOUR COLORS for quick access in the future click At most 12 colors can be added to the list 3 Drag the TEMPO slider to adjust the transition sp...

Page 67: ...nitor self test by performing the following steps 1 Turn off both your computer and the monitor 2 Disconnect the video cable from the back of the computer To ensure proper Self Test operation disconnect all cables from the computer 3 Turn on the monitor NOTE A dialog box with text should appear on the screen indicating that the monitor is working correctly and it is not receiving a video signal Wh...

Page 68: ... is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Press and hold Button 3 for five seconds A gray screen appears after one second 3 Observe if the screen has any defects or abnormalities 4 Press Button 3 again The color of the screen changes to red 5 Observe if the screen has any def...

Page 69: ...t input source is selected in the Input Source menu No Video Power LED on No picture or no brightness Increase brightness and contrast controls in the Brightness Contrast menu Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor Focus Picture is ...

Page 70: ...nd contrast controls in the Brightness Contrast menu Geometric Distortion Screen not centered correctly Reset the monitor to factory settings Horizontal Vertical Lines Screen has one or more lines Reset the monitor to factory settings Perform monitor self test feature check and determine if these lines are also in self test mode Check for bent or broken pins in the video cable connector Run the bu...

Page 71: ...uter is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the settings of the Preset Modes in the Game menu OSD depending on the application Adjust R G B value under Custom Color in the Game menu OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period of time Faint...

Page 72: ... and then turn on the monitor No Input Signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the ...

Page 73: ...ed to the computer with the DP cable that came with the monitor Ensure that you have set the refresh rate to 360 Hz via your computer s control panel or NVIDIA control panel If your are playing games ensure that the setting of your game is set to 360 Hz Cannot launch NVIDIA Reflex Latency Analyzer The NVIDIA Reflex Latency Analyzer is not responsive or is not working properly Ensure you have conne...

Page 74: ...ipherals working slowly or not working at all Check that your computer is Super Speed USB 5 Gbps USB 3 2 Gen1 capable Some computers have USB 3 2 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 2 device is plugged...

Page 75: ...ite located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and produ...

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