Dell Active Pen User Manual Download

Page: 16 / 19

Table 6. Dell Active Pen troubleshooting (continued)

Problems

Possible causes

Possible solutions

Bluetooth-pairing light does not turn on.

Coin-cell batteries may be out of charge.

Change the coin-cell batteries. For more
information, see

Installing coin-cell batteries

Pressing and holding the top button or
pressing the top button twice in succession
does not wake up the computer or tablet
from connected standby.

Your computer or tablet may not support
the connected standby feature.

Ensure to use this feature on computers
and tablets that support the connected
standby feature. Search PN557W on Dell
website for a list of supported devices.

Troubleshooting

Summary of Contents for Active Pen

Page 1: ...Dell Active Pen PN557W User s Guide Regulatory Model PN556W June 2020 Rev A02 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...moving the coin cell battery holder 8 Pairing with a Bluetooth device 8 Chapter 4 Active Pen Control Panel 10 Installing Active Pen Control Panel 10 Using Active Pen Control Panel 11 Chapter 5 Holding the Dell Active Pen 13 Chapter 6 Specifications 14 Chapter 7 Troubleshooting 15 Chapter 8 Statutory information 17 Chapter 9 Regulatory statement 18 Chapter 10 Getting help and contacting Dell 19 Con...

Page 4: ...ents in the box 1 Dell Active Pen 2 lanyard 3 coin cell batteries 2 4 AAAA battery 5 manuals NOTE For warranty purpose note down the PPID number on the box or retain the box Figure 2 Noting down the PPID number 1 4 What s in the box ...

Page 5: ...s locked Press twice in succession to capture a screenshot Press and hold or press twice in succession to wake up your computer or tablet from connected standby mode NOTE This feature is only available on devices that support connected standby feature In presentation mode press and hold to go to the next slide and press twice at short intervals to go to the previous slide NOTE This feature is only...

Page 6: ...g the AAAA battery About this task CAUTION Incorrectly installing the AAAA battery may damage the pen Steps 1 Remove the top cover from the pen 2 Insert the AAAA battery into the pen with the positive side facing in 3 Replace the top cover Removing the AAAA battery About this task NOTE Perform the following procedure if there was an AAAA battery installed in the product Steps 1 Remove the top cove...

Page 7: ...mation is lost when you remove the coin cell batteries To pair the pen with your device see Pairing with a Bluetooth device Steps 1 Remove the top cover from the pen 2 Remove the coin cell battery holder from the top cover NOTE For more information see Removing the coin cell battery holder 3 Install the coin cell batteries into the coin cell battery holder 4 Replace the coin cell battery holder 5 ...

Page 8: ... this task NOTE You can use Dell Active Pen only with selected Dell computers and tablets For the list of supported devices see www dell com NOTE If the pen is already listed under Bluetooth devices remove the pen from the list before pairing with your device Steps 1 Press and hold the top button for 3 5 seconds to enable pairing mode The Bluetooth pairing light starts blinking to confirm the pair...

Page 9: ...ing light turns solid white for few seconds to indicate the pairing is complete and then the light turns off After the pen and a device are paired they connect automatically when bluetooth is enabled and they are within the bluetooth range Setting up your Dell Active Pen 9 ...

Page 10: ... support home 3 Under the Browse for a product section tap or click View products 4 Tap or click Electronics Accessories 5 Tap or click Styli 6 Tap or click Dell Active Pen PN557W 7 Tap or click Drivers downloads 8 Tap or click Drivers for OS Deployment 9 Under Active Pen Control Panel tap or click Download 10 Save the file 11 After the download is complete open the file and follow the instruction...

Page 11: ...xt Menu right click enabled by default Erase press and hold to erase Page up Page down Copy Paste Undo Redo NOTE Select Enable barrel buttons while hovering to enable the selected Top Barrel Button function while hovering the tip over the screen without the tip touching the screen Bottom Barrel Button Enables you to select one of the following functions when you click the button Erase press and ho...

Page 12: ... NOTE When the Active Pen Control Panel is opened it sets the default configuration for the button press features Closing the Active Pen Control Panel enables other applications to set the default configuration for the Dell Active Pen features System Application Microsoft Windows 10 Anniversary Windows Ink Workspace Change the Active Pen Control Panel software context menu settings for Single Pres...

Page 13: ...old a pencil or pen Adjust the grip so that you can use the barrel button easily Ensure not to accidentally press the barrel buttons while drawing or positioning the Dell Active Pen Figure 7 Using the Dell Active Pen hand position 5 Holding the Dell Active Pen 13 ...

Page 14: ...4 lb Wireless Bluetooth Smart Low Energy 4 0 Wireless operating range 10 m 32 80 ft Pen tip detectable height 5 mm to 10 mm 0 20 in to 0 39 in Batteries AAAA non rechargeable battery 319 coin cell batteries 2 Supported operating system Windows 8 1 with the latest updates installed Windows 10 Windows 10 Anniversary 6 14 Specifications ...

Page 15: ...th your device Ensure the pen is paired with your device For more information see Pairing with a Bluetooth device Coin cell batteries may be out of charge Change the coin cell batteries For more information see Installing coin cell batteries Coin cell batteries were replaced and the pen was not paired again with your device Remove the pen from the list of Bluetooth devices and re pair it with your...

Page 16: ...n see Installing coin cell batteries Pressing and holding the top button or pressing the top button twice in succession does not wake up the computer or tablet from connected standby Your computer or tablet may not support the connected standby feature Ensure to use this feature on computers and tablets that support the connected standby feature Search PN557W on Dell website for a list of supporte...

Page 17: ... may also provide an additional hardware warranty full details of the Dell end user contract and warranty terms can be found by going to www dell com selecting your country from the list at the bottom of the home page and then clicking the terms and conditions link for the end user terms or the support link for the warranty terms For non U S customers Dell branded products that are sold and used a...

Page 18: ...ed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does ...

Page 19: ...n and help on Dell products and services using these online self help resources Table 7 Getting help and contacting Dell Information about Dell products and services www dell com support Windows 8 1 and Windows 10 Dell Help Support app Windows 10 Get started app Windows 8 1 Help Tips app Accessing help in Windows 8 1 and Windows 10 In Windows search type Help and Support and press Enter Online hel...

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