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Dell EMC Storage NX3340 Installation And Service Manual Download Page 97

1

Follow the safety guidelines listed in 

Safety instructions

2

If applicable, remove the drive blank. 

Steps

1 

Press the release button on the front of the drive carrier to open the release handle.

2 

Insert the drive carrier into the drive slot and slide until the drive connects with the backplane.

3 

Close the drive carrier release handle to lock the drive in place.

Figure 57. Installing a drive carrier

Next step

If applicable, install the front bezel.

Removing the drive from the drive carrier

Prerequisite

CAUTION: 

Mixing drives from previous generations of storage systems is not supported.

Steps

1 

Using Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.

2 

Lift the drive out of the drive carrier.

Installing and removing system components

97

Summary of Contents for Storage NX3340

Page 1: ...Dell EMC Storage NX3340 System Installation and Service Manual Regulatory Model E39S Series Regulatory Type E39S001 ...

Page 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 02 Rev A03 ...

Page 3: ...ications 18 Ports and connectors specifications 18 USB ports 18 NIC ports 18 Serial connector 18 VGA ports 19 Video specifications 19 Environmental specifications 19 Expanded operating temperature 20 Expanded operating temperature restrictions 20 Particulate and gaseous contamination specifications 21 3 Initial system setup and configuration 22 Setting up your system 22 iDRAC configuration 22 Opti...

Page 4: ...em Diagnostics 50 Running the Embedded System Diagnostics from Boot Manager 50 Running the Embedded System Diagnostics from the Dell Lifecycle Controller 50 System diagnostic controls 51 6 Jumpers and connectors 52 System board jumpers and connectors 53 System board jumper settings 54 Disabling forgotten password 55 7 Installing and removing system components 56 Safety instructions 56 Before worki...

Page 5: ...pansion card riser 84 Removing an expansion card from the expansion card riser 85 Installing an expansion card into expansion card riser 87 Network daughter card 89 Removing the network daughter card 89 Installing the network daughter card 90 Integrated storage controller card 91 Removing the integrated storage controller card 91 Installing the integrated storage controller card 93 Hard drives 94 ...

Page 6: ...2 Removing the system board 112 Installing the system board 113 Trusted Platform Module 116 Upgrading the Trusted Platform Module 116 Initializing the TPM 1 2 for TXT users 117 Control panel 117 Removing the left control panel 117 Installing the left control panel 118 Removing the right control panel 119 Installing the right control panel 120 8 Getting help 122 Contacting Dell EMC 122 Receiving au...

Page 7: ...hard drives are referred to as drives in this document unless specified otherwise NOTE The images shown here are for representation only and the actual configuration of your system may vary Figure 1 NX3340 product overview Topics Supported configurations for NX3340 system Chassis overview Locating the Service Tag of your system Supported configurations for NX3340 system The NX3340 system supports ...

Page 8: ...ntroller NIC ports integrated on the Network Daughter Card NDC 8 Two OS drives Chassis overview The NX3340 system is a 2 socket 1U Windows Storage Server with up to 24 DIMMs storage capacity of up to eight drive slots and the Intel Xeon Processor Scalable Family processors Table 1 NX3340 chassis options NX3340 system Chassis option Configuration Eight hard drive chassis Up to four 2 5 inch front a...

Page 9: ...tem by using mobile devices This feature aggregates hardware or firmware inventory and various system level diagnostic and error information that can be used in troubleshooting the system For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 2 Optical drive N A One optional slim SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only ...

Page 10: ...ireless indicator optional Indicates if the iDRAC Quick Sync 2 wireless option is activated The Quick Sync 2 feature allows management of the system using mobile devices This feature aggregates hardware or firmware inventory and various system level diagnostic or error information that can be used in troubleshooting the system You can access system inventory Dell Lifecycle Controller logs or syste...

Page 11: ...ompliant These ports enable you to connect USB devices to the system 3 iDRAC Direct LED N A The iDRAC Direct LED indicator lights up to indicate that the iDRAC Direct port is actively connected to a device For more information see iDRAC Direct LED indicator codes 4 iDRAC Direct port Micro AB USB The iDRAC Direct Micro AB USB port enables you to access the iDRAC Direct Micro AB features For more in...

Page 12: ... and back of the systems Press the button to identify a system in a rack by turning on the system ID button You can also use the system ID button to reset iDRAC and to access BIOS using the step through mode LCD panel The LCD panel provides system information status and error messages to indicate if the system is functioning correctly or requires attention The LCD panel can be used to configure or...

Page 13: ...rrow is displayed b Navigate to the Home icon using the up arrow c Select the Home icon d On the Home screen press the Select button to enter the main menu Setup menu NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available ...

Page 14: ... Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty Read and follow the safety instructions that are shipped with your product...

Page 15: ...he Express Service Code and Service Tag Alternatively the information may be on a sticker on the chassis of the system The mini Enterprise Service Tag EST is found on the back of the system This information is used by Dell EMC to route support calls to the appropriate personnel Figure 9 Locating Service Tag of your system 1 information tag front view 2 information tag back view 3 OpenManage Mobile...

Page 16: ...tem Figure 10 System dimensions System Xa Xb Y Za with bezel Za without bezel Zb Zc 8 x 2 5 inch 482 0 mm 18 97 inches 434 0 mm 17 08 inches 42 8 mm 1 68 inches 35 84 mm 1 41 inches 22 0 mm 0 87 inches 683 05 mm 26 89 inches 721 91 28 42 inches NOTE indicates that Zb goes to the nominal rear wall external surface where the system board I O connectors are located 2 16 Technical specifications ...

Page 17: ...ower systems with a phase to phase voltage not exceeding 230 V System battery specifications The NX3340 system contains a CR 2032 3 0 V lithium coin cell system battery Expansion bus specifications The NX3340 system supports PCI express PCIe generation 3 expansion cards which are installed on the system using expansion card risers This system supports 1A and 2A expansion card risers Memory specifi...

Page 18: ... 2 0 compliant port for iDRAC Direct One Back panel USB 3 0 compliant port Two Internal USB 3 0 compliant port One NOTE The micro USB 2 0 compliant port on the front panel can only be used as an iDRAC Direct or a management port NIC ports The NX3340 system supports up to four Network Interface Controller NIC ports that are integrated on the network daughter card NDC The ports are available in the ...

Page 19: ...F with no direct sunlight on the equipment NOTE Maximum of 205 W 28 core processor is supported in systems with eight 2 5 inch processor direct attached PCIe SSD drives and three PCIe slot chassis Storage 40 to 65 C 40 to 149 F at a maximum altitude of 12 000 m 39 370 ft Fresh Air For information on fresh air see Expanded Operating Temperature section Maximum temperature gradient operating and sto...

Page 20: ...y 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable temperature by 1 C per 125 m above 950 m 1 F per 228 ft NOT...

Page 21: ... IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE This condition applies to data center and non data center environments Corrosive dust Air must be free of corrosive dust...

Page 22: ...ions to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Dell Deployment Toolkit See Dell...

Page 23: ...ur Dell EMC Storage NAS Operating System resource media into your NAS system 4 Restart your NAS system and ensure that your NAS system boots from the resource media The OS reinstallation begins and proceeds without any user intervention if no errors are encountered This process takes around 60 to 90 minutes to complete Errors encountered are also flagged on the front panel LCD of your device To re...

Page 24: ...r NAS system section in Dell EMC Network Attached Storage System using Windows Storage Server 2016 Administrator s Guide NOTE For more information about troubleshooting boot problems see Advanced troubleshooting for Windows boot problems at microsoft com 24 Initial system setup and configuration ...

Page 25: ...ttings and device settings of your system These settings have already been pre configured per solution requirements Contact Dell EMC before you change these settings NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by using two methods Standard graphical browser The browser is enabl...

Page 26: ...form the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS System BIOS Settings details The System BIOS Settings screen pro...

Page 27: ... Service Tag system model name and the BIOS version Viewing System Information To view the System Information screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3...

Page 28: ...nu screen click System BIOS 4 On the System BIOS screen click Memory Settings Memory Settings details The Memory Settings screen details are explained as follows Option Description System Memory Size Specifies the memory size in the system System Memory Type Specifies the type of memory installed in the system System Memory Speed Specifies the system memory speed System Memory Voltage Specifies th...

Page 29: ...wing steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Processor Settings Processor Settings detail...

Page 30: ...e Sub NUMA Cluster This option is set to Disabled by default UPI Prefetch Enables you to get the memory read started early on DDR bus The Ultra Path Interconnect UPI Rx path will spawn the speculative memory read to Integrated Memory Controller iMC directly This option is set to Enabled by default Logical Processor Idling Enables you to improve the energy efficiency of a system It uses the operati...

Page 31: ...stem BIOS screen click SATA Settings SATA Settings details The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off AHCI or RAID modes This option is set to AHCI Mode by default Security Freeze Lock Sends Security Freeze Lock command to the embedded SATA drives during POST This option is applicable only for AHCI Mo...

Page 32: ...e If this option is set to Enabled and the system fails to boot the system re attempts the boot sequence after 30 seconds This option is set to Enabled by default Hard Disk Failover Specifies the drive that is booted in the event of a drive failure The devices are selected in the Hard Disk Drive Sequence on the Boot Option Setting menu When this option is set to Disabled only the first drive in th...

Page 33: ...gs UEFI BIOS Boot Settings UEFI BIOS Boot Sequence 2 Click Boot Option Settings BIOS Boot Sequence 3 Use the arrow keys to select a boot device and use the plus and minus sign keys to move the device down or up in the order 4 Click Exit and then click Yes to save the settings on exit Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated d...

Page 34: ...ideo during POST and pre boot environment The embedded video will then be disabled right before the operating system boots This option is set to Enabled by default NOTE When there are multiple add in graphic cards installed in the system the first card discovered during PCI enumeration is selected as the primary video You might have to re arrange the cards in the slots in order to control which ca...

Page 35: ...le when set to Manual bifurcation Control and is grayed out when set to Platform Default Bifurcation or Auto discovery of Bifurcation NOTE Slot Bifurcation options vary depend on the Riser configurations Table 8 Slot Bifurcation Option Description Slot 1 Bifurcation X16 or X8 or X4 or X4X4X8 or X8X4X4 Bifurcation Slot 3 Bifurcation X16 or X8 or X4 or X4X4X8 or X8X4X4 Bifurcation Slot 4 Bifurcation...

Page 36: ... Serial Device 1 by default NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the B...

Page 37: ...bles the Write Data CRC This option is set to Enabled by default Memory Patrol Scrub Sets the memory patrol scrub frequency This option is set to Standard by default Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x This option is set to 1x by default Uncore Frequency Enables you to select the Processor Uncore Frequency option Dynamic mode enables the processor to optimize power ...

Page 38: ...ystem This prevents the operating system from changing the ME power capping settings and blocks access to all in band management tools All management should be managed through out of band This option is set to Enabled by default NOTE BIOS update requires HECI devices to be operational and DUP updates require IPMI interface to be operational This setting needs to be set to Enabled to avoid updating...

Page 39: ... set to Deployed Mode the available options are User Mode and Deployed Mode If the current mode is set to User Mode the available options are User Mode Audit Mode and Deployed Mode Options Description User Mode In User Mode PK must be installed and BIOS performs signature verification on programmatic attempts to update policy objects The BIOS allows unauthenticated programmatic transitions between...

Page 40: ...assword protection does not take effect until the system reboots Using your system password to secure your system About this task If you have assigned a setup password the system accepts your setup password as an alternate system password Steps 1 Turn on or reboot your system 2 Type the system password and press Enter Next step When Password Status is set to Locked type the system password and pre...

Page 41: ... For more information see the System Security Settings details section You cannot disable or change an existing system password NOTE You can use the password status option with the setup password option to protect the system password from unauthorized changes Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changi...

Page 42: ...se the system will not load the appliance OS when in UEFI mode For more information about using iDRAC see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Device Settings Device Settings enables you to configure device parameters Dell Lifecycle Controller Dell Lifecycle Controller LC provides advanced embedded systems management capabilities including system deploymen...

Page 43: ...he system continues with the next item in the boot order until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program System Utilities...

Page 44: ...figure the networked systems remotely To access the PXE boot option boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup It does not pull any menu or allows managing of network devices 44 Pre operating system management applications ...

Page 45: ...t temperature is out of range or there is a fan failure Ensure that none of the following conditions exist A cooling fan has been removed or has failed Ambient temperature is too high External airflow is obstructed If the problem persists see the Getting help Electrical indicator The indicator turns solid amber if the system experiences an electrical error for example voltage out of range or a fai...

Page 46: ...cators 1 Drive activity LED indicator 2 Drive status LED indicator 3 Drive capacity label Drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for removal NOTE The drive status indicator remains off until all drives are initialized after the system is turned on Drives are not ready for removal during this time Flashes green...

Page 47: ...ilable on the bezel for specific error messages For more information about error messages see the Dell Event and Error Messages Reference Guide at Dell com openmanagemanuals OpenManage software NIC indicator codes Indicators on each NIC provide information about the activity and link status The activity LED indicator indicates if data is flowing through the NIC and the link LED indicator indicates...

Page 48: ...t disconnect the power cord or unplug the PSU when updating firmware If firmware update is interrupted the PSUs do not function Blinking green and turns off When hot plugging a PSU the PSU handle blinks green five times at a rate of 4 Hz and turns off This indicates a PSU mismatch with respect to efficiency feature set health status or supported voltage CAUTION If two PSUs are installed both the P...

Page 49: ...panel of your system Figure 15 iDRAC Quick Sync 2 indicators iDRAC Quick Sync 2 indicator code Condition Corrective action Off default state Indicates that the iDRAC Quick Sync 2 feature is turned off Press the iDRAC Quick Sync 2 button to turn on the iDRAC Quick Sync 2 feature If the LED fails to turn on reseat the left control panel flex cable and check If the problem persists see the Getting he...

Page 50: ...tional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot 1 When the system is booting press F11 2 Use the ...

Page 51: ...etected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Diagnostics and indicators 51 ...

Page 52: ...describes the connectors on the various boards in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board jumpers and connectors System board jumper settings Disabling forgotten password 6 52 Jumpers and connectors ...

Page 53: ...d connectors Item Connector Description 1 P_RG1_CP Right panel connector 2 J_WS_PWRBTN Power button connector 3 J_INTRUSION_DET1 Intrusion switch connector 4 J_FAN1U_2 Cooling fan connector 5 CPU2 Processor socket 2 6 J_BATT_SIG Battery signal connector 7 J_BATT_PWR Battery power connector Jumpers and connectors 53 ...

Page 54: ...rk Daughter Card connector 22 J1 SATA connector 23 J_SATA_B SATA connector 24 J_SATA_A SATA connector 25 J_BP_SIG0 Backplane signal connector 0 26 J_BPO Backplane power connector 27 J_R1_SS82_2 Riser 1 connector 28 J_TPM_MODULE1 TPM module connector 29 BATTERY Battery connector 30 NVRAM_CLR Clear NVRAM 31 PWRD_EN Reset BIOS password 32 J_VGA VGA connector 33 J_STORAGE1 Mini PERC controller connect...

Page 55: ...y instructions that are shipped with your product Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 ...

Page 56: ...and system fans must be always populated with a component or a blank NOTE It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Power off the system and all attached peripherals 2 Disconnect the system from the electr...

Page 57: ...ss to the drives The bezel is available with LCD panel that displays system status For more information see LCD panel Removing the front bezel To remove the front bezel Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Unlock the bezel using the bezel key 2 Press the release button and pull the left end of the bezel 3 Unhook the right end and remove the bezel NOTE The...

Page 58: ... helps in maintaining proper air flow inside the system Removing the system cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals Steps 1 Using a 1 4 inch flat head or a Phillips 2 screwdriver rotate the latch release lock counter clo...

Page 59: ...tem cover with the guide slots on the system 2 Push the system cover latch down The system cover slides forward the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the latch release lock clockwise to the locked position NOTE The images shown here are for representation only ...

Page 60: ... Follow the safety guidelines listed in Safety instructions 2 Follow the procedures in Before working inside your system 3 Remove the system cover Steps 1 Slide the backplane cover in the direction of the arrows marked on the backplane cover 2 Lift the backplane cover away from the system NOTE The images shown here are for representation only and the actual configuration of your system may vary 60...

Page 61: ...tructions Steps 1 Align the tabs on the backplane cover with the guide slots on the system 2 Slide the backplane cover toward the front of the system until the cover locks into place NOTE The images shown here are for representation only and the actual configuration of your system may vary Installing and removing system components 61 ...

Page 62: ...d simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Components that are hot swappable are marked orange and touch points on the components are marked blu...

Page 63: ... 19 left control panel cable cover Air shroud The air shroud directs the airflow across the entire system Air shroud prevents the system from overheating and is used to maintain uniform airflow inside the system Removing the air shroud Prerequisites CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of da...

Page 64: ...le route the cables inside the system along the system wall and secure the cables by using the cable latch Steps 1 Align the tabs on the air shroud with the slots on the system 2 Lower the air shroud into the system until it is firmly seated When firmly seated the memory socket numbers marked on the air shroud align with the respective memory sockets NOTE The images shown here are for representati...

Page 65: ...management software referenced by the respective fan number If there is a problem with a particular fan you can easily identify and replace the proper fan by noting the fan number on the system Removing a cooling fan Prerequisites WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling f...

Page 66: ... on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time Follow the safety guidelines listed in Saftey instructions Steps 1 Hold the touch points on the cooling fan align the connector on the cooling fan with the connector ...

Page 67: ...on the following factors DIMM type RDIMM Number of DIMM slots populated per channel System profile selected for example Performance Optimized or Custom can be run at high speed or lower Maximum supported DIMM frequency of the processors Your system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into six channels In each channel th...

Page 68: ...Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 1 Slots A1 and A7 Slots A2 and A8 Slots A3 and A9 Slots A4 and A10 Slots A5 and A11 Slots A6 and A12 Processor 2 Slots B1 and B7 Slots B2 and B8 Slots B3 and B9 Slots B4 and B10 Slots B5 and B11 Slots B6 and B12 68 Installing and removing system components ...

Page 69: ...A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available Populate all the sockets with white release tabs first followed by the black release tabs When mixing memory modules with different capacities populate the sockets with memory modules with the highest capacity first For example if you want to mix 8 GB and 16 GB memory modules populate 16 GB memory mo...

Page 70: ...ailure Requires two or more ranks to be populated in each channel Multi Rank Spare Mode Multi Rank Spare Mode allocates two ranks per channel as a spare If excessive correctable errors occur in a rank or channel while the operating system is running they are moved to the spare area to prevent errors from causing an uncorrectable failure Requires three or more ranks to be populated in each channel ...

Page 71: ...or 8 DIMMs A1 A2 A4 A5 A7 A8 A10 A11 Mirror population order 1 2 3 4 5 6 7 8 9 10 11 12 Mirroring is supported with 6 or 12 DIMMs per processor Single rank sparing population order 1 2 3 4 5 6 7 8 9 10 11 12 DIMMs must be populated in the order specified Requires two ranks or more per channel Multi rank sparing population order 1 2 3 4 5 6 7 8 9 10 11 12 DIMMs must be populated in the order specif...

Page 72: ...r Removing a memory module Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedures in Before working inside your system 3 If applicable remove the air shroud WARNING Allow the memory modules to cool after you power off the system Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION...

Page 73: ...e socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module You must insert both ends of the memory module simultaneously 2 Open the ejectors on the memory module socket outward to allow...

Page 74: ...agnostics Processors and heat sinks The processor controls memory peripheral interfaces and other components of the system The system can have more than one processor configurations The heat sink absorbs the heat generated by the processor and helps the processor to maintain its optimal temperature level Removing the processor and heat sink module Prerequisites WARNING The heat sink may be hot to ...

Page 75: ...e processor and heat sink module Prerequisites NOTE Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink This procedure is not required when replacing a system board 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedures in Before working inside your system 3 Remove the air shroud 4 Remove the processor and ...

Page 76: ... place the processor connector side down on the processor tray 5 Flex the outer edges of the bracket to release the bracket from the processor NOTE Ensure that the processor and the bracket are placed in the tray after you remove the heat sink Figure 33 Removing the processor bracket Next step Install the processor into the processor and heat sink module 76 Installing and removing system component...

Page 77: ...or before placing the bracket on the processor NOTE Ensure that the processor and the bracket are placed in the tray before you install the heat sink Figure 34 Installing the processor bracket 3 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 4 Use the thermal grease syringe included with your processor kit to apply the grease in...

Page 78: ...locks onto the heat sink NOTE Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink Do not press on the heat sink fins Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket 78 Installing and removing system components ...

Page 79: ...nstructions 2 If installed remove the processor blank and CPU dust cover Steps 1 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module PHM on the processor socket CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure that the PHM is held parallel to the system board to prevent damaging the ...

Page 80: ...sor and heat sink module retention screws to more than 0 13 kgf m 1 35 N m or 12 in lbf Figure 37 Installing a processor and heat sink module Next steps 1 Follow the procedures in After working inside your system 2 Install the air shroud Expansion cards and expansion card risers An expansion card in the system is an add on card that can be inserted into an expansion slot on the system board or a s...

Page 81: ... to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All the other expansion cards should be installed in the card priority and slot priority order Table 16 Riser configurations 1A 2A Card type Slot priority Form factor Adapter RAID Dell design 1 Low Profile Infiniband HCA EDR Mellanox 1 2 3 Low Profi...

Page 82: ...ority Form factor Adapter RAID Dell design 1 Low Profile Non RAID Dell design 1 Low Profile Infiniband HCA EDR Mellanox 1 2 Low Profile 100G NICs Mellanox 1 2 Low Profile Omni Path HFI Intel 1 2 Low Profile Infiniband HCA FDR Mellanox 1 2 Low Profile 40G NICs Intel 1 2 Low Profile 40G NICs Mellanox 1 2 Low Profile FC32 HBA QLogic 1 2 Low Profile FC32 HBA Emulex 1 2 Low Profile 25G NICs Broadcom 1 ...

Page 83: ...NE rNDC QLogic Integrated Slot NONE Removing an expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedures in Before working inside your system 3 Before removing the expansion card riser 2A remove the expansion card from the riser if installed 4 Disconnect any cables connected to the expansion card Step Hold the touch points and lift the...

Page 84: ...card riser 2A install an expansion card into the riser if applicable Steps 1 If removed install the expansion cards into the expansion card riser 2 Hold the touch points and align the expansion card riser with the connector and the riser guide pin on the system board 3 Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector 84 Installing ...

Page 85: ...edures in After working inside your system 2 Install any device drivers required for the card as described in the documentation for the card Removing an expansion card from the expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions Installing and removing system components 85 ...

Page 86: ...le lift the expansion card latch es out of the slot 2 Hold the expansion card by its edges and pull the card until the card edge connector disengages from the expansion card connector on the riser Figure 42 Removing an expansion card from riser 1A Figure 43 Removing an expansion card from riser 2A 3 If you are removing the card permanently install a metal filler bracket over the empty expansion sl...

Page 87: ...guidelines listed in Safety instructions 2 Unpack the expansion card and prepare it for installation NOTE For instructions see the documentation accompanying the card NOTE When installing a card into the riser 1 open the PCIe card holder latch If applicable open the PCIe guide and then install the expansion card Steps 1 If applicable lift the expansion card latch and remove the filler bracket NOTE...

Page 88: ...ge connector with the expansion card connector on the riser 3 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 4 Close the expansion card latch Figure 46 Installing expansion cards into the expansion riser 1A 88 Installing and removing system components ...

Page 89: ...cting different network connectivity options Removing the network daughter card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedures in Before working inside your system 3 Remove the expansion card riser 2 depending on the configuration of your system Steps 1 Using a Phillips 2 screwdriver loosen the captive screws that secure the network daughter card...

Page 90: ...t the Ethernet connectors fit through the slot in the chassis 2 Align the captive screws at the back end of the card with the screw holes on the system board 3 Press the touch points on the card until the card connector is firmly seated on the system board connector 4 Use a Phillips 2 screwdriver to tighten the captive screws to secure the NDC to the system board 90 Installing and removing system ...

Page 91: ...ler supports SAS and SATA drives and also enables you to set up the drives in RAID configurations as supported by the version of the storage controller Removing the integrated storage controller card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedures in Before working inside your system 3 Remove the air shroud Steps 1 Use the Phillips 2 screwdriver t...

Page 92: ...ller cable 3 Lift one end of the card and angle it to disengage the card from the card holder on the system board 4 Lift the card out of the system Figure 51 Removing the integrated storage controller card 92 Installing and removing system components ...

Page 93: ...controller card connector on the system board NOTE Ensure that the slots on the system board align with the screw holes on the integrated storage controller card connector Figure 52 Installing the integrated storage controller card 3 Route the integrated storage controller card cable along the wall of the system 4 Align the screws on the integrated storage controller card cable with the screw hole...

Page 94: ...rives Removing a drive blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots CAUTION Mixing drive blanks from previous generations of storage systems is not supported Step Press the release button and slide the drive blank out of the dri...

Page 95: ... not supported Step Insert the drive blank into the drive slot and push the blank until the release button clicks into place Figure 55 Installing a drive blank Next step If removed install the front bezel Removing a drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If applicable remove the front bezel 3 Use the management software to prepare the drive for r...

Page 96: ...he drive immediately insert a drive blank in the empty drive slot to maintain proper system cooling Installing a drive carrier Prerequisites CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION Mixing drives from ...

Page 97: ... backplane 3 Close the drive carrier release handle to lock the drive in place Figure 57 Installing a drive carrier Next step If applicable install the front bezel Removing the drive from the drive carrier Prerequisite CAUTION Mixing drives from previous generations of storage systems is not supported Steps 1 Using Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier ...

Page 98: ...ystems is not supported Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier When aligned correctly the back of the drive is flush with the back of the drive carrier 3 Using the Phillips 1 screwdriver secure the drive to the drive carrier with screws 98 Ins...

Page 99: ...m before you remove the drive so that you can replace them in the same location NOTE The procedure to remove the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedures in Before working inside your system 3 Remove the air shroud 4 Remove the backplane cover 5 Remove all drives from the hard drive slots from the fro...

Page 100: ...e backplane Installing the drive backplane Prerequisite Follow the safety guidelines listed in Safety instructions NOTE The procedure to install the backplane is similar for all backplane configurations Steps 1 Use the hooks on the system as guides to align the slots on the backplane with the guides on the system 2 Lower the drive backplane until the blue release tabs snap into place 100 Installin...

Page 101: ... installing the backplane Figure 62 Installing drive backplane Next steps 1 Connect all the cables to the backplane 2 Install all the drives 3 Install the backplane cover 4 Install the air shroud 5 Follow the procedures in After working inside your system Installing and removing system components 101 ...

Page 102: ...2 5 hard drive backplane with mini PERC 1 hard drive backplane 2 cable routing clip 3 backplane signal cable 4 backplane power cable 5 mini PERC card 6 system board 7 SAS cable 8 cable routing clip 102 Installing and removing system components ...

Page 103: ...loding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedures in Before working inside your system 1 If applicable disconnect the power or data cables from expansion card ...

Page 104: ...rd riser 1A 3 Follow the procedures in After working inside your system 4 While booting press F2 to enter the System Setup and ensure that the battery is operating properly 5 Enter the correct time and date in the System Setup Time and Date fields 6 Exit the System Setup USB module An additional USB port can be added to the front of the system Depending on the configuration of your system you can ...

Page 105: ...ule slot on the front panel Figure 67 Removing the USB module Next step Install the USB module Installing the USB module Prerequisite Follow the safety guidelines listed in Safety instructions NOTE The procedure to install the USB 3 0 and USB 2 0 modules is similar Steps 1 Route the USB cable on the USB module through the USB slot on the front panel 2 Insert the USB module into the slot on the fro...

Page 106: ...ge device The internal USB port is on the system board NOTE To locate the internal USB port on the system board see System board jumpers and connectors For configurations that support USB 3 0 module the USB 3 0 module cable connects to the internal USB port on the system board In this scenario the default internal USB port is available under the backplane cover The position of the default internal...

Page 107: ...orts SATA DVD ROM drive or DVD RW drive Removing the optical drive Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedures in Before working inside your system 3 If applicable remove the front bezel 4 Disconnect the power and data cables from the connectors on the optical drive NOTE Ensure that you note the routing of the power and data cable on the side ...

Page 108: ...plies power to the components in the system This system supports two 750 W AC PSUs CAUTION If two PSUs are installed both the PSUs must have the same type of label For example Extended Power Performance EPP label Mixing PSUs from previous generations of storage systems are not supported even if the PSUs have the same power rating Mixing PSUs will result in mismatch condition or failure to turn the...

Page 109: ...ve PSU is more than 50 percent of PSU rated power wattage then the redundant PSU is switched to the active state If the load on the active PSU falls below 20 percent of PSU rated power wattage then the redundant PSU is switched to the sleep state You can configure the hot spare feature by using the iDRAC settings For more information see the iDRAC User s Guide available at Dell com idracmanuals Re...

Page 110: ...The system needs one power supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on 1 Follow the safety guidelines listed in Safety instructions 2 Disconnect the power cable from the power source and from the PSU you intend to remove and then remove the cable from the strap on the PSU handle 3 Unlatch and lift the opti...

Page 111: ... Safety instructions 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label Step Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place Installing and removing system components 111 ...

Page 112: ... to connect different components or peripherals of the system A system board provides the electrical connections to the components in the system to communicate Removing the system board Prerequisites CAUTION If you are using the Trusted Platform Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this reco...

Page 113: ...ule blanks h Network daughter card Steps 1 Disconnect all cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis 2 Holding the post lift the blue release pin and slide the system board toward the front of the system to disengage the connectors from the slots on the chassis 3 Incline the system board at an angle...

Page 114: ...al USB key if applicable d USB 3 0 module if applicable e All expansion cards and risers f Processors and heat sink modules g Memory modules and memory module blanks h Network daughter card i Air shroud 2 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 3 Follow the procedures in Af...

Page 115: ...rd All data is backed up in a backup flash device automatically If BIOS detects a new system board and the service tag in the backup flash device BIOS prompts the user to restore the backup information NOTE The NX Series systems support only BIOS mode Do not change the boot mode to UEFI because the system will not load the appliance OS when in UEFI mode Below is a list of options available Restore...

Page 116: ...ou restart your system or program before you can access the encrypted data on your hard drives CAUTION After the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding the removed TPM cannot be reinstalled or installed on another system board NOTE Ensure that your operating s...

Page 117: ... LEDs system ID button and iDRAC Quick Sync 2 optional Right control panel Contains power button USB 2 0 port micro USB for iDRAC Direct and status LED for iDRAC Direct Removing the left control panel Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedures in Before working inside your system 3 Remove the air shroud NOTE Ensure that you note the routing o...

Page 118: ...trol panel Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Route the control panel cable through the side wall of the system 2 Align the left control panel assembly with the control panel slot on the system and attach the control panel assembly to the system 3 Connect the control panel cable to the system board connector and secure it using cable latch 4 Use the Phi...

Page 119: ...nstructions 2 Follow the procedures in Before working inside your system 3 For ease of removal of the right control panel remove the cooling fan 8 to access the cable latch NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cables properly when you replace them to prevent the cables from being pinched or crimped Steps 1 Lift the cable latch and d...

Page 120: ...t control panel Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Route the control panel cable through the side wall of the system 2 Align the right control panel assembly with the control panel slot on the system 3 Connect the control panel cable to the connector on the system board and lower the cable latch to secure the cable in place 4 Use the Phillips 1 screwdri...

Page 121: ...rewdriver to install the screws that secure the cable cover to the system Figure 85 Installing the cable cover Next steps 1 If applicable install the cooling fan 8 2 Follow the procedures in After working inside your system Installing and removing system components 121 ...

Page 122: ... Global Technical Support a Go to Dell com support incidents online b The Contact Technical Support page is displayed with details to call chat or e mail the Dell EMC Global Technical Support team Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC system storage and networking devices By...

Page 123: ...e or tablet to scan the Quick Resource QR code located on your system or use the QR code below Figure 86 QR code for NX3340 Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback Documentation resources This section provides information about the documentation resources for your system Ta...

Page 124: ...out setting up using and troubleshooting OpenManage see the Dell OpenManage Server Administrator User s Guide Dell com openmanagemanuals For information about installing using and troubleshooting Dell OpenManage Essentials see the Dell OpenManage Essentials User s Guide Dell com openmanagemanuals For information about installing and using Dell System E Support Tool DSET see the Dell System E Suppo...

Page 125: ... about checking the event and error messages generated by the system firmware and agents that monitor system components see the Event and Error Message Reference Guide for 14th Generation Dell EMC PowerEdge Servers Dell com openmanagemanuals OpenManage Software Getting help 125 ...

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