50
ProSupport
Our ProSupport service
offers
highly trained experts around the clock and around the globe to address your IT needs. We will help
you minimize disruptions and maximize availability of your PowerEdge server workloads with:
•
24x7x365 access to
certified
hardware and software experts
•
Collaborative 3rd party support
•
Hypervisor and Operating Environment Software and OS support
•
Consistent level of support available for Dell EMC hardware, software and solutions
•
Onsite parts and labor response options including next business day or four-hour mission critical
ProSupport One for Data Center
ProSupport One for Data Center
offers flexible
site-wide support for large and distributed data centers with more than 1,000 assets.
This
offering
is built on standard ProSupport components that leverage our global scale but are tailored to your company's needs.
While not for everyone, it
offers
a truly unique solution for Dell EMC's largest customers with the most complex environments.
•
Team of designated Technology Services Managers with remote, on-site options
•
Designated ProSupport One technical and
field
engineers who are trained on your environment and
configurations
•
On-demand reporting and analytics-based recommendations
•
Flexible on-site support and parts options that
fit
your operational model
•
A tailored support plan and training for your operations
staff
Figure 10. ProSupport One for Data Center model
Support Technologies
Powering your support experience with predictive, data-driven technologies.
SupportAssist
The best time to solve a problem is before it happens. The automated proactive and predictive technology SupportAssist* helps
reduce your steps and time to resolution, often detecting issues before they become a crisis.
Benefits
include:
•
Value - SupportAssist is available to all customer at no additional charge.
•
Improve productivity - replace manual,
high-effort
routines with automated support.
•
Accelerate time to resolution - receive issue alerts, automatic case creation and proactive contact from Dell experts.
