Figure 28. ProSupport Enterprise Suite
ProSupport Plus (for business-critical servers)
When you purchase your PowerEdge server, we recommend ProSupport Plus, our proactive and preventative support for your business-
critical systems. Dell EMC ProSupport Plus provides you with all the benefits of ProSupport, plus access to a dedicated Technical Account
Manager and our elite ProSupport Plus engineers. ProSupport Plus gives you quick and efficient resolutions, working along with our
technology that enables us to get ahead of issues in your environment before they become problems.
ProSupport
Our ProSupport service offers highly trained experts around the clock and around the globe to address your IT needs. We will help you
minimize disruptions and maximize availability of your PowerEdge server workloads with:
•
24x7x365 access to certified hardware experts
•
Collaborative support assistance with over 195 third-party vendors
•
Hypervisor and operating system support
•
Onsite parts and labor response options including next business day or four-hour mission critical
ProSupport Flex for Data Center
Dell EMC ProSupport Flex for Data Center offers flexible site-wide support for hyperscale data centers with more than 1,000 assets. Built
on standard Dell EMC ProSupport components, Flex for Data Center leverages our global scale while being tailored to suit your needs.
While not for everyone, it offers a flexible solution for those with large and complex environments. When you choose Dell EMC ProSupport
Flex for Data Center, you will get:
•
Enterprise-wide support that covers your entire data center.
•
A dedicated Technical Account Manager with remote, on-site, part-time and full-time options.
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Appendix D. Support and Deployment Services
