Dell EMC PowerEdge R6525 Installation And Service Manual Download | Manualshive

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Jumpers and connectors

This topic provides some basic and specific information about jumpers and switches. It also describes the connectors on the various
boardsboard in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and
cables correctly, you must know the connectors on the system board.

Topics:

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System board connectors

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System board jumper settings

•

Disabling a forgotten password

System board connectors

Figure 98. System board jumpers and connectors

1. Riser 3

2. Rear I/O connector

3. Coin cell battery

4. OCP NIC 3.0 connector

5. Riser 2

6. TPM

7. Backplane signal and power 0

8. LOM connector

9. IDSDM/Internal USB connector

10. Front VGA

11. GPU power

12. xGMI/PCIe/NVMe connector 8

13. Riser 1

14. xGMI/PCIe/NVMe connector 7

6

Jumpers and connectors

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Summary of Contents for PowerEdge R6525

Page 1: ...Dell EMC PowerEdge R6525 Installation and Service Manual Regulatory Model E67S Regulatory Type E67S001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 10 Rev A00 ...

Page 3: ...m 20 Options to download firmware 21 Options to download and install OS drivers 21 Downloading drivers and firmware 22 4 Pre operating system management applications 23 System Setup 23 System BIOS 24 iDRAC Settings utility 37 Device Settings 37 Dell Lifecycle Controller 38 Embedded system management 38 Boot Manager 38 PXE boot 38 5 Installing and removing system components 39 Safety instructions 3...

Page 4: ...ne 59 Removing the drive backplane 60 Installing the drive backplane 61 Cable routing 63 Front PERC module 66 Removing the front mounting front PERC module 66 Installing the front mounting front PERC module 66 Removing the rear mounting front PERC module 67 Installing the rear mounting front PERC module 68 System memory 69 System memory guidelines 69 General memory module installation guidelines 7...

Page 5: ...OCP card 110 Power supply unit 111 Hot spare feature 111 Removing a power supply unit blank 112 Installing a power supply unit blank 112 Removing a power supply unit 112 Installing a power supply unit 113 Trusted Platform Module 114 Upgrading the Trusted Platform Module 114 Initializing TPM for users 115 Initializing the TPM 1 2 for users 115 Initializing the TPM 2 0 for users 115 System board 115...

Page 6: ...ctions 131 Thermal restriction matrix 132 8 System diagnostics and indicator codes 134 Status LED indicators 134 System health and system ID indicator codes 135 iDRAC Quick Sync 2 indicator codes 135 iDRAC Direct LED indicator codes 136 LCD panel 136 Viewing Home screen 137 Setup menu 137 View menu 138 NIC indicator codes 138 Power supply unit indicator codes 139 Drive indicator codes 140 Using sy...

Page 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ...ew of the system Inside the system Locating the Express Service Code and Service Tag System information label Rail sizing and rack compatibility matrix Front view of the system Figure 1 Front view of the 10 x 2 5 inch drive system Table 1 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health system ID status L...

Page 9: ... 1 Left control panel N A Contains the system health system ID status LED and the iDRAC Quick Sync 2 wireless indicator NOTE The iDRAC Quick Sync 2 indicator is available only on certain configurations Status LED Enables you to identify any failed hardware components There are up to five status LEDs and an overall system health LED Chassis health and system ID bar For more information see the Stat...

Page 10: ...feature is optional This feature allows management of the system by using mobile devices that are called as OpenManage Mobile OMM feature Using iDRAC Quick Sync 2 with OpenManage Mobile OMM aggregates hardware or firmware inventory and various system level diagnostic and error information that can be used in troubleshooting the system For more information see the iDRAC User s Guide available at ww...

Page 11: ...c 2 wireless option is activated The Quick Sync 2 feature allows management of the system using mobile devices This feature aggregates hardware firmware inventory and various system level diagnostic error information that can be used in troubleshooting the system You can access system inventory Dell Lifecycle Controller logs or system logs system health status and also configure iDRAC BIOS and net...

Page 12: ... iDRAC Direct LED indicator lights up to indicate that the iDRAC Direct port is actively connected to a device 4 iDRAC Direct port Micro AB USB The iDRAC Direct port Micro AB USB enables you to access the iDRAC Direct Micro AB features For more information see the iDRAC User s Guide available at www dell com idracmanuals NOTE You can configure iDRAC Direct by using a USB to micro USB type AB cable...

Page 13: ...nnect a display device to the system For more information see the Technical Specifications section 7 USB 3 0 port 1 This port is USB 3 0 compliant 8 iDRAC dedicated port Enables you to remotely access iDRAC For more information see the iDRAC User s Guide at www dell com poweredgemanuals 9 System identification button Press the system ID button To locate a particular system within a rack To turn th...

Page 14: ...ess Service Code and Service Tag The unique Express Service Code and Service Tag is used to identify the system The information tag is located on the front of the system that includes system information such as Service Tag Express Service Code Manufacture date NIC MAC address QRL label and so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC se...

Page 15: ...rise Service Tag MEST label is located on the rear of the system that includes Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alternatively the Service Tag information is located on a label on left wall of the chassis System information label The system information label is loca...

Page 16: ...Figure 10 Service information 16 System overview ...

Page 17: ...ty matrix For specific information about the rail solutions compatible with your system refer to the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https i dell com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information listed below System overview 17 ...

Page 18: ...ypes and their functionalities Rail adjustability ranges for various rack mounting flange types Rail depth with and without cable management accessories Rack types supported for various rack mounting flange types 18 System overview ...

Page 19: ... For static IP configuration you must request for the setting at the time of purchase You can set up the iDRAC IP address using one of the following interfaces For information about how to set up iDRAC IP address see the documentation links provided in the table Table 7 Interfaces to set up iDRAC IP address Interface Documentation links iDRAC Settings utility Integrated Dell Remote Access Controll...

Page 20: ...e iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at www dell com idracmanuals NOTE To determine the most recent iDRAC release for your platform and for latest documentation version see KB article www dell com support article sln308699 You can also access iDRAC using command line protocol RACADM For more information see the iDRAC with Lifecycle Control...

Page 21: ...ote Access Controller Lifecycle Controller iDRAC with LC www dell com idracmanuals Using Dell Repository Manager DRM www dell com openmanagemanuals Repository Manager Using Dell Server Update Utility SUU www dell com openmanagemanuals Server Update Utility Using Dell OpenManage Deployment Toolkit DTK www dell com openmanagemanuals OpenManage Deployment Toolkit Using iDRAC virtual media www dell co...

Page 22: ...he Service Tag of the system in the Enter a Dell Service Tag Dell EMC Product ID or Model field and then press Enter NOTE If you do not have the Service Tag select Detect PC to automatically detect the Service Tag or click Browse all products and navigate to your product 3 On the displayed product page click Drivers Downloads On the Drivers Downloads page all drivers that are applicable to the sys...

Page 23: ... by using Console Redirection To view System Setup power on the system press F2 and click System Setup Main Menu NOTE If the operating system begins to load before you press F2 wait for the system to finish booting and then restart the system and try again The System Setup Main Menu screen details are described as follows Table 11 System Setup Main Menu Option Description System BIOS Enables you t...

Page 24: ...ifies options to manage integrated device controllers and ports specifies related features and options Serial Communication Specifies options to manage the serial ports its related features and options System Profile Settings Specifies options to change the processor power management settings memory frequency System Security Specifies options to configure the system security settings such as syste...

Page 25: ...ortunistic self refresh feature This option is set to Disabled by default Processor Settings To view the Processor Settings screen power on the system press F2 and click System Setup Main Menu System BIOS Processor Settings Table 15 Processor Settings details Option Description Logical Processor Each processor core supports up to two logical processors If this option is set to Enabled the BIOS dis...

Page 26: ...nd Specifies the brand name Level 2 Cache Specifies the total L2 cache Level 3 Cache Specifies the total L3 cache Number of Cores Specifies the number of cores per processor Microcode Specifies the processor microcode version SATA Settings To view the SATA Settings screen power on the system press F2 and click System Setup Main Menu System BIOS SATA Settings Table 17 SATA Settings details Option D...

Page 27: ...oot mode in order to boot from NVMe drives BIOS The BIOS Boot Mode is the legacy boot mode It is maintained for backward compatibility To view the Boot Settings screen power on the system press F2 and click System Setup Main Menu System BIOS Boot Settings Table 19 Boot Settings details Option Description Boot Mode Enables you to set the boot mode of the system If the operating system supports UEFI...

Page 28: ...can only be installed from the BIOS boot mode NOTE For the latest information about supported operating systems go to www dell com ossupport Changing boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive The following instructions may vary if you have selected BIOS for Boot Mode NOTE Changing the drive boot sequence is only supporte...

Page 29: ...or the HTTP device Protocol Specifies Protocol used for HTTP device This option is set to IPv4 or IPv6 This option is set to IPv4 by default Vlan Enables Vlan for HTTP device This option is set to Enable or Disable This option is set to Disable by default Vlan ID Shows the Vlan ID for the HTTP device Vlan Priority Shows the Vlan Priority for the HTTP device DHCP Enables or disables DHCP for this H...

Page 30: ... USB Port The iDRAC Direct USB port is managed by iDRAC exclusively with no host visibility This option is set to ON or OFF When set to OFF iDRAC does not detect any USB devices installed in this managed port This option is set to On by default Integrated RAID Controller Enables or disables the integrated RAID controller This option is set to Enabled by default Embedded NIC1 and NIC2 Enables or di...

Page 31: ...y Mapped I O Limit Controls where MMIO is mapped The 1 TB option is designed for specific OS which cannot support MMIO over 1 TB This option is set to 8 TB by default The default option is the maximum address that the system supports and recommended in most cases Slot Disablement Enables or disables the available PCIe slots on your system The slot disablement feature controls the configuration of ...

Page 32: ...e must not be changed This option is set to 115200 by default Remote Terminal Type Sets the remote console terminal type This option is set to VT100 VT220 by default Redirection After Boot Enables or disables the BIOS console redirection when the operating system is loaded This option is set to Enabled by default System Profile Settings To view the System Profile Settings screen power on the syste...

Page 33: ...struction Set AES NI This option is set to Enabled by default System Password Sets the system password This option is set to Enabled by default and is read only if the password jumper is not installed in the system Setup Password Sets the setup password This option is read only if the password jumper is not installed in the system Password Status Locks the system password This option is set to Unl...

Page 34: ...e current boot order Secure Boot Enables Secure Boot where the BIOS authenticates each pre boot image by using the certificates in the Secure Boot Policy Secure Boot is set to Disabled by default Secure Boot Policy When Secure Boot policy is set to Standard the BIOS uses the system manufacturer s key and certificates to authenticate pre boot images When Secure Boot policy is set to Custom the BIOS...

Page 35: ...nes to assign the system password A password can have up to 32 characters A message prompts you to reenter the system password 5 Reenter the system password and click OK 6 In the Setup Password field type your setup password and press Enter or Tab A message prompts you to reenter the setup password 7 Reenter the setup password and click OK 8 Press Esc to return to the System BIOS screen Press Esc ...

Page 36: ...e correct setup password before modifying the system setup options If you do not type the correct password in three attempts the system displays the following message Invalid Password Number of unsuccessful password attempts x System Halted Must power down Password Invalid Number of unsuccessful password attempts x Maximum number of password attempts exceeded System halted Even after you turn off ...

Page 37: ...oses Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled This option is set to On by default NOTE This option does not apply to 84 key keyboards F1 F2 Prompt on Error Enables or disables the F1 F2 prompt on error This option is set to Enabled by default The F1 F2 prompt also includes keyboard errors Load Legacy Video Option ROM Enables or disables the ...

Page 38: ... you to select boot options and diagnostic utilities To enter Boot Manager power on the system and press F11 Table 36 Boot Manager details Option Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot option...

Page 39: ...boot the new PSU automatically updates to the same firmware and configuration of the replaced one For more information about the Part replacement configuration see the Lifecycle Controller User s Guide at www dell com idracmanuals NOTE While replacing faulty storage controller FC NIC card with the same type of card after you power on the system the new card automatically updates to the same firmwa...

Page 40: ... to the ground ESD mat You need the following tools to assemble the cables for a DC power supply unit AMP 90871 1 hand crimping tool or equivalent Tyco Electronics 58433 3 or equivalent Wire stripper pliers to remove insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Optional front bezel Removing the front bezel Th...

Page 41: ...is the same Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Locate and remove the bezel key NOTE The bezel key is part of the LCD bezel package Steps 1 Align and insert the tabs on the bezel into the slots on the system 2 Press the bezel until the release button clicks in place 3 Lock the bezel Installing and removing system components 41 ...

Page 42: ...ff the system and any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals Steps 1 Using a 1 4 inch flat head or a Phillips 2 screwdriver rotate the lock counterclockwise to the unlock position 2 Lift the release latch until the system cover slides back 3 Lift the cover from the system 42 Installing and removing system components ...

Page 43: ...nside your system 3 Ensure that all internal cables are connected and routed properly and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system and slide the system cover 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the lock clockwise to the lock position Installing an...

Page 44: ...ive backplane cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Slide the backplane cover in the direction of the arrows marked on the drive backplane cover 2 Lift the backplane cover from the system 44 Installing and removing system components ...

Page 45: ...s 1 Follow the safety guidelines listed in the Safety instructions Steps 1 Align the drive backplane cover with the guide slots on the system 2 Slide the drive backplane cover to the front of the system until the drive backplane cover fits into place Figure 18 Installing the drive backplane cover Installing and removing system components 45 ...

Page 46: ... from the connector on the system board 2 Lift the latch and slide the cable out of the clip NOTE Observe the routing of the cable as you remove the right control panel from the system 3 Using the Phillips 1 screwdriver remove the screws that secure the right control panel to the system 4 Holding the cable slide the right control panel out of the system NOTE The numbers on the image do not depict ...

Page 47: ...e cable from being pinched or crimped 4 Using the Phillips 1 screwdriver tighten the screws that secure the right control panel to the system NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 20 Installing the right control panel Next steps 1 Install the drive backplane cover 2 If removed install the air shroud 3 Follow the procedure ...

Page 48: ... left control panel Next steps 1 Replace the left control panel Installing the left control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align and slide the left control panel in the slot on the system 2 Connect the left control panel cable to the connector on the system board and sec...

Page 49: ... shroud 6 Disconnect the VGA cable from the connector on the system board and open the cable latch 7 Disconnect the right control panel cable from the system board and move it away to see the VGA module screw on the system NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched...

Page 50: ...p and move it to clear the path of the see the VGA module screw NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Route the VGA cable through the slot on the front of the system and slide the VGA module into the slot 2 Align the hole on the module with ...

Page 51: ...d Removing the air shroud Prerequisites CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps Hold the edges of the air shroud and lift the air shroud out of the s...

Page 52: ...ow the procedure listed in Before working inside your system Steps 1 Align the slot on the air shroud with the standoff on the system 2 Lower the air shroud into the system until it is firmly seated NOTE The air shroud is required for the standard heat sink configuration For the L type heat sink configuration air shroud is not supported 52 Installing and removing system components ...

Page 53: ...fety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the air shroud Steps Holding the orange and black edges on the fan module lift the cooling fan module horizontally to disconnect from the connector on the system board NOTE The procedure to remove standard high performance or very high performance fan module is same Installing and removing sy...

Page 54: ...sted in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the air shroud Steps 1 Align and place the fan module connector horizontally with the connector on the system board NOTE The procedure to install standard high performance or very high performance fan module is same 2 Press the touch point on the cooling fan module until firmly ...

Page 55: ... the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots Steps Press the release button and slide the drive blank out of the drive slot Figure 29 Removing a drive blank Next steps 1 Installing a drive or replace the drive blank Installing and removing system compo...

Page 56: ...ive is powering off When the drive indicators are off the drive is ready for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION To pr...

Page 57: ...ON To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system NOTE When a replacement hot swappable drive is installed while the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank Any data on the replacement drive is immediately lost once the drive is in...

Page 58: ...1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the drive carrier Figure 33 Removing the drive from the drive carrier 58 Installing and removing system components ...

Page 59: ...3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 lbf in Figure 34 Installing a drive into the drive carrier Next steps 1 Install the drive carrier 2 If removed install the front bezel Drive backplane Drive backplane Depending on your system configuration the drive backp...

Page 60: ...e connector 7 DST_PB1 PCIe NVMe connector 8 DST_PA3 PCIe NVMe connector Removing the drive backplane Prerequisites CAUTION To prevent damage to the drives and backplane remove the drives from the system before removing the backplane CAUTION Note the number of each drive and temporarily label them before you remove the drive so that you can reinstall them in the same location NOTE The procedure to ...

Page 61: ...lane ensure that you move the control panel cables from the cable routing clips before removing the backplane NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 38 Removing the drive backplane Next steps 1 Replace the drive backplane Installing the drive backplane Prerequisites 1 Follow the safety guidelines listed in the Safety instru...

Page 62: ...r the backplane until the blue release tabs clicks into place NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 39 Installing the drive backplane 3 Route the cables properly through the cable guide and connect the cables to the connector on the system board Tighten the captive screw on the cable guiding latch Next steps 1 Install all ...

Page 63: ...Cable routing Figure 40 4 x 3 5 inch with one processor and front PERC module Figure 41 4 x 3 5 inch with dual processor and front PERC module Installing and removing system components 63 ...

Page 64: ...Figure 42 4 x 3 5 inch with no PERC module Figure 43 8 x 2 5 inch with front PERC module 64 Installing and removing system components ...

Page 65: ...Figure 44 10 x 2 5 inch with universal Figure 45 10 x 2 5 inch with SAS Installing and removing system components 65 ...

Page 66: ...ps 2 screwdriver loosen the captive screws on the front PERC module 2 Pull the front PERC module to disengage from the connector on the drive backplane Next steps 1 Replace the front mounting front PERC module Installing the front mounting front PERC module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your sys...

Page 67: ...ving the rear mounting front PERC module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the drive backplane cover 4 If installed remove the air shroud 5 Remove the drive backplane 6 Disconnect all the cables observe the cable routing Steps 1 Using a Phillips 2 screwdriver loosen the capt...

Page 68: ...alled remove the air shroud 5 Remove the drive backplane 6 Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Align the connectors on the front PERC module with the connectors on the drive backplane 2 Slide the front PERC module until the module is connected to the drive backplane 3 Using a Phillips 2 screwdriver tighten the captive screws on the front PERC module ...

Page 69: ... your system System memory System memory guidelines The PowerEdge R6525 system supports DDR4 registered DIMMs RDIMMs and Load Reduced DIMM LRDIMMs System memory holds the instructions that are started by the processor Your system memory is organized into eight channels per processor two memory sockets per channel 16 memory sockets per processor and 32 memory sockets per system Installing and remov...

Page 70: ...d A13 Processor 2 Slots B1 and B9 Slots B2 and B10 Slots B5 and B11 Slots B6 and B12 Slots B8 and B16 Slots B7 and B15 Slots B4 and B14 Slots B3 and B13 Table 39 Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and speed Operating Speed 1 DIMM per channel DPC 2 DIMMs per channel DPC RDIMM 1 R 8 GB DDR4 1 2 V 3200 MT s 3200 MT s 2933 MT s 2 R 16 GB 32 GB 64 GB DDR4 1 2 V 3200 MT s...

Page 71: ...6 A 7 B 7 A 8 B 8 Odd amount of DIMMs per processor is allowed DIMMs must be populated identically per processor Populate all the sockets with white release tabs first followed by the black release tabs In a dual processor configuration the memory configuration for each processor must be identical For example if you populate socket A1 for processor 1 then populate socket B1 for processor 2 and so ...

Page 72: ... In a dual processor system both sockets have to be in the same interleaving mode if both sockets have memory populated Two channel interleaving per quadrant NPS4 and fallback for NPS2 1 0 This interleaves two channels in each quadrant Does not require the memory to be equal on both channels of a quadrant Any non symmetrical DIMM is stacked on top Any quadrant where one of the two channels is not ...

Page 73: ...vel cache LLC or L3 cache for all cores The CCX as NUMA domain option allows for each LLC to be configured as a NUMA domain so that for certain workloads pinning execution to a single NUMA domain can be done The total amount of memory for each default NUMA node is divided by the number of CCXs within each CCD and distributed equally to each new per CCX The max number of NUMA domains generated will...

Page 74: ...lled in the socket remove it 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket NOTE Ensure the memory socket ejectors are fully open NOTE The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation CAUTION Do not apply pressure at the cen...

Page 75: ...moving a heat sink Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If installed remove the air shroud WARNING The heat sink and processor are too hot to touch for some time after the system has been powered off Allow the heat sink and processor to cool down before handling them NOTE The procedur...

Page 76: ...ving it 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the heat sink CAUTION You may find the CMOS battery loss or CMOS checksum error is displayed during the first instance of powering on the system after the processor or system board replacement which is expected To fix go to set up option to config...

Page 77: ...ce plate 2 Release the processor socket rail frame by lifting the blue latches Figure 54 Lifting the rail frame 3 Holding the blue tab on the processor tray slide the tray out of the rail frame Installing and removing system components 77 ...

Page 78: ...llow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the heat sink Steps 1 Holding the blue tab on the processor tray slide the tray into the processor socket rail frame until firmly seated 78 Installing and removing system components ...

Page 79: ...e by tightening the screws in the sequence 1 2 and 3 When all three screws are fully threaded the socket is then actuated The three screws are tightened to a torque value of 12 0 1 2 lbf in NOTE The screw numbers are marked on the force plate NOTE Press the force plate while tightening the screws to avoid tilting of the processor cover out of the processor socket Installing and removing system com...

Page 80: ...king inside your system 3 If installed remove the air shroud 4 If installed remove the processor dust cover NOTE The procedure to install standard and L type heat sink is similar The image shows L type heat sink configuration system Steps 1 If you are using an existing heat sink remove the thermal grease on the heat sink by using a clean lint free cloth NOTE For a new heat sink the thermal paste i...

Page 81: ...A1 extrusion on the L type heat sink should face towards the system side 4 Using a Torx T20 screwdriver tighten the captive screws in the order that is mentioned below NOTE The captive screw numbers are marked on the heat sink and are tightened to a torque value of 12 0 1 2 lbf in a Partially tighten the captive screws 1 and 2 approximately 3 turns b Partially tighten the captive screws 3 and 4 ap...

Page 82: ...ation guidelines The following table describes the supported expansion cards Table 43 Expansion card riser configurations Expansion card riser PCIe slots on the riser Processor connection Height Length Slot width R1a Riser 1 Slot 1 Processor 1 Full Height 3 4th Length x16 R2a Riser 2 Slot 1 Processor 1 Low Profile Half Length x16 Slot 2 Processor 2 Low Profile Half Length x16 R3a Riser 3 Slot 3 Pr...

Page 83: ...nal Slot 1 QLogic OCP 25 Gb Internal Slot 1 Mellanox OCP 25 Gb Internal Slot 1 SolarFlare OCP 25 Gb Internal Slot 1 Intel OCP 25 Gb Internal Slot 1 Intel OCP 10 Gb Internal Slot 1 Broadcom OCP 10 Gb Internal Slot 1 QLogic OCP 10 Gb Internal Slot 1 Broadcom OCP 1 Gb Internal Slot 1 Intel OCP 1 Gb Internal Slot 1 Table 45 Configuration 1 R1a Card type Slot priority Maximum number of cards Mellanox N...

Page 84: ...ntel OCP 25 Gb Internal Slot 1 Intel OCP 10 Gb Internal Slot 1 Broadcom OCP 10 Gb Internal Slot 1 QLogic OCP 10 Gb Internal Slot 1 Broadcom OCP 1 Gb Internal Slot 1 Intel OCP 1 Gb Internal Slot 1 Table 46 Configuration 2 R2a R3a Card type Slot priority Maximum number of cards Inventec BOSS 1 1 T4 GPU Nvidia 1 2 3 3 Mellanox NIC 100 Gb 1 2 3 3 Mellanox NIC 50 Gb 1 2 3 3 Intel NIC 25 Gb 1 2 3 3 Mell...

Page 85: ... Slot 1 Broadcom OCP 25 Gb Internal Slot 1 QLogic OCP 25 Gb Internal Slot 1 Mellanox OCP 25 Gb Internal Slot 1 SolarFlare OCP 25 Gb Internal Slot 1 Intel OCP 25 Gb Internal Slot 1 Intel OCP 10 Gb Internal Slot 1 Broadcom OCP 10 Gb Internal Slot 1 QLogic OCP 10 Gb Internal Slot 1 Broadcom OCP 1 Gb Internal Slot 1 Intel OCP 1 Gb Internal Slot 1 Table 47 Configuration 3 R2b R3a Card type Slot priorit...

Page 86: ...nox NIC HDR VPI 1 2 3 3 Inventec fPERC Internal Slot 1 Foxconn fPERC Internal Slot 1 Table 48 Configuration 4 R1a R4d Card type Slot priority Maximum number of cards Inventec BOSS 1 1 T4 GPU Nvidia 1 2 1 Mellanox NIC 100 Gb 1 2 2 Mellanox NIC 50 Gb 1 2 2 Intel NIC 25 Gb 1 2 2 Mellanox NIC 25 Gb 1 2 2 SolarFlare NIC 25 Gb 1 2 2 Broadcom NIC 25 Gb 1 2 2 QLogic NIC 25 Gb 1 2 2 Emulex HBA FC32 1 2 2 Q...

Page 87: ...CP 10 Gb Internal Slot 1 Broadcom OCP 10 Gb Internal Slot 1 QLogic OCP 10 Gb Internal Slot 1 Broadcom OCP 1 Gb Internal Slot 1 Intel OCP 1 Gb Internal Slot 1 Table 49 Configuration 5 R3a Card type Slot priority Maximum number of cards GPU Nvidia 3 1 Mellanox NIC 100 Gb 3 1 Mellanox NIC 50 Gb 3 1 Intel NIC 25 Gb 3 1 Mellanox NIC 25 Gb 3 1 SolarFlare NIC 25 Gb 3 1 Broadcom NIC 25 Gb 3 1 QLogic NIC 2...

Page 88: ...1 Intel OCP 25 Gb Internal Slot 1 Intel OCP 10 Gb Internal Slot 1 Broadcom OCP 10 Gb Internal Slot 1 QLogic OCP 10 Gb Internal Slot 1 Broadcom OCP 1 Gb Internal Slot 1 Intel OCP 1 Gb Internal Slot 1 Removing the expansion card risers Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Disconnect any...

Page 89: ...e riser connector on the system board NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 62 Removing the expansion card riser Riser 2 3 For Riser 3 press the blue button on the riser and lift the expansion card riser from the riser connector on the system board Installing and removing system components 89 ...

Page 90: ... the blue tab on the riser and holding the touch point lift the expansion card riser from the riser connector on the system board Figure 64 Removing the expansion card riser Riser 4 Next steps 1 Replace the expansion card riser 90 Installing and removing system components ...

Page 91: ...rd risers Steps 1 Holding the edges or the touch points align the holes on the expansion card riser with the guides on the system board 2 Lower the expansion card riser into place and press the touch points until the expansion card riser connector is fully seated on the system board connector Figure 65 Installing the expansion card riser Riser 1 Figure 66 Installing the expansion card riser Riser ...

Page 92: ...d riser Riser 4 Next steps 1 If required re connect the cables to the expansion card 2 Follow the procedure listed in After working inside your system 3 Install any device drivers required for the card as described in the documentation for the card 92 Installing and removing system components ...

Page 93: ... lift the expansion card retention latch lock to open NOTE Pull the black card holder before removing the card from the riser Figure 69 Opening the card holder on the expansion card riser 2 Hold the expansion card by the edges and pull the card until the card edge connector disengages from the expansion card connector on the riser NOTE The numbers on the image do not depict the exact steps The num...

Page 94: ...e expansion card is not going to be replaced install a filler bracket and close the card retention latch Figure 71 Installing the filler bracket Next steps 1 If applicable install an expansion card into the expansion card riser 94 Installing and removing system components ...

Page 95: ...e filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 72 Removing the filler bracket 3 Hold the card by its edges and align the card...

Page 96: ...sion card riser NOTE Push the black card holder to hold the card in the riser Figure 74 Closing the card holder on the expansion card riser Next steps 1 If applicable connect the cables to the expansion card 96 Installing and removing system components ...

Page 97: ...tructions 2 Follow the procedure listed in the Before working inside your system 3 Remove expansion card riser 4 Disconnect the serial COM port cable from the connector on the rear I O board Steps 1 Open the latch on the expansion card riser and slide the serial COM port out of the expansion card riser 2 Disconnect the serial COM port cable from the serial port Figure 75 Removing the serial COM po...

Page 98: ...on about how to remove the filler bracket see the Removing the expansion card from the expansion card riser topic 2 Slide the serial COM port into the expansion card riser 3 Connect the serial COM port cable to the serial port NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 76 Installing the serial COM port Next steps 1 Reconnect th...

Page 99: ... lift the IDSDM module out of the system Figure 77 Removing the IDSDM module Next steps 1 Replace the IDSDM module Installing the IDSDM module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Locate the IDSDM connector on the system board To locate IDSDM module see the System board jumpers and ...

Page 100: ...uidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the IDSDM module Steps 1 Locate the MicroSD card slot on the IDSDM module and press the card to partially release it from the slot For more information about the slot location see System board jumpers and connectors section 2 Hold the MicroSD card and remove it from the slot ...

Page 101: ... enabled in System Setup NOTE Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card slot on the IDSDM module Orient the MicroSD card appropriately and insert the contact pin end of the card into the slot To locate IDSDM see the System board jumpers and connectors section NOTE The slot is keyed to...

Page 102: ... listed in the Before working inside your system 3 Remove the BOSS card The BOSS card removal is similar to removing expansion card from the expansion card riser Steps 1 Using the Phillips 1 screwdriver remove the screws securing the M 2 SSD module to the BOSS card 2 Pull the M 2 SSD module to disconnect from the BOSS card connector NOTE The numbers on the image do not depict the exact steps The n...

Page 103: ... working inside your system 3 Remove the BOSS card Removing BOSS card is similar to removing expansion card from the expansion card riser Steps 1 Align the M 2 SSD module at an angle with the BOSS card connector 2 Insert the M 2 SSD module until it is firmly seated in the BOSS card connector 3 Using the Phillips 1 screwdriver secure the M 2 SSD module on the BOSS card with the screw Installing and...

Page 104: ...e manufacturer Discard used batteries according to the manufacturer s instructions See the Safety instructions that came with your system for more information 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 If applicable disconnect the power or data cables from the expansion cards 4 Remove the expansion card ...

Page 105: ...w the procedure listed in After working inside your system 4 Confirm that the battery is operating properly by performing the following steps a Enter the System Setup while booting by pressing F2 b Enter the correct time and date in the System Setup Time and Date fields c Exit the System Setup d To test the newly installed battery remove the system from the enclosure for at least an hour e Reinsta...

Page 106: ...pansion card risers Steps 1 Holding the blue tag lift the internal USB card to disconnect from the connector on the system board 2 Remove the USB memory key from the internal USB card Figure 85 Removing the internal USB card Next steps 1 Replace the internal USB card Installing the internal USB card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedu...

Page 107: ...working inside your system 3 Remove the expansion card riser NOTE Ensure that you note the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Disconnect the intrusion switch cable from the connector on the rear I O board 2 Using a Phillips 2 screwdriver loosen the screw on the intrus...

Page 108: ...e the routing of the cables as you remove them from the system board Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps 1 Align the guides on the intrusion switch module with the standoffs on the system 2 Slide the intrusion switch module into the slot in the system until firmly seated 3 Using a Phillips 2 screwdriver tighten the screw on the intr...

Page 109: ...llow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the expansion card riser Steps 1 Open the blue latch to unlock the OCP card 2 Push the OCP card towards the rear end of the system to disconnect from the connector on the system board 3 Slide the OCP card out of the slot on the system Installing and removing ...

Page 110: ...ollow the procedure listed in the Before working inside your system 3 Remove the expansion card riser Steps 1 Open the blue latch on the system board 2 Slide the OCP card into the slot in the system 3 Push until the OCP card is connected to the connector on the system board 4 Close the latch to lock the OCP card to the system 110 Installing and removing system components ...

Page 111: ... active PSU supports 100 percent of the system load thus operating at higher efficiency The PSU in the sleep state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state returns to an active output state If having both PSUs active is more efficient than having one PSU in the sleep state the active PSU can also activate the sleeping PSU Th...

Page 112: ...s into place Removing a power supply unit Prerequisites CAUTION The system requires one power supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on 1 Follow the safety guidelines listed in the Safety instructions 2 Disconnect the power cable from the power outlet and from the PSU you intend to remove 3 Remove the ca...

Page 113: ...ructions 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label 3 Remove the PSU blank Steps Slide the PSU into the PSU bay until the release latch snaps into place Figure 92 Installing a power supply unit Installing and removing system components 113 ...

Page 114: ... BIOS firmware on your system Ensure that the BIOS is configured to enable UEFI boot mode About this task CAUTION Once the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding the removed TPM cannot be reinstalled or installed on another system board Removing the TPM Steps ...

Page 115: ... option select Activate 5 Save the settings 6 Restart your system Initializing the TPM 2 0 for users Steps 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On 4 Save the settings 5 Restart your system System board Removing the system board Prerequisites CAUTION If you a...

Page 116: ...sor e Memory modules f Expansion card risers g IDSDM module if installed h Internal USB card if installed i OCP card if installed j Power supply units PSU k Disconnect all cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the system Steps 1 Using the system board holder and plunger slide the system board towards the f...

Page 117: ... board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Holding the system board holder and plunger lower the system board into the system 3 Slide the system board towards the rear of the chassis until the connectors are firmly seated in the slots Figure 95 Installing the syst...

Page 118: ...system board and the Service Tag in the backup Flash drive device is different BIOS prompts the user to restore the backup information About this task Below is a list of options available 1 Restore the Service Tag license and diagnostics information press Y 2 Navigate to the Lifecycle Controller based restore options press N 3 Restore data from a previously created Hardware Server Profile press F1...

Page 119: ...oard Figure 96 Removing the LOM card and rear I O board Next steps 1 Replace the LOM card and rear I O board Installing the LOM card and rear I O board Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the system board Steps 1 Align the connectors and slots on the LOM card or rear I O board...

Page 120: ...Figure 97 Installing the LOM card and rear I O board Next steps 1 Install the system board 2 Follow the procedure listed in After working inside your system 120 Installing and removing system components ...

Page 121: ...you must know the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 98 System board jumpers and connectors 1 Riser 3 2 Rear I O connector 3 Coin cell battery 4 OCP NIC 3 0 connector 5 Riser 2 6 TPM 7 Backplane signal and power 0 8 LOM connector 9 IDSDM Internal USB connector 10 Front VGA 11 GPU p...

Page 122: ...hen changing the BIOS settings The BIOS interface is designed for advanced users Any change in the setting could prevent your system from starting correctly and you might have potential loss of data Disabling a forgotten password The software security features of the system include a system password and a setup password The password jumper enables or disables password features and clears any passw...

Page 123: ...system and all the attached peripherals 6 Power off the system 7 Remove the system cover 8 Move the jumper on the system board from pins 4 and 6 to pins 2 and 4 9 Replace the system cover 10 Reconnect the system to the electrical outlet and power on the system and all the attached peripherals 11 Assign a new system and or setup password Jumpers and connectors 123 ...

Page 124: ...Processor specifications PSU specifications Supported operating systems Cooling fan specifications System battery specifications Expansion card riser specifications Memory specifications Storage controller specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications 7 124 Technical specifications ...

Page 125: ...m 0 87 inches 700 7 mm 21 58 inches Ear to rear wall 736 27 mm 28 98 inches Ear to PSU handle Four or ten drives 482 0 mm 18 97 inches 434 0 mm 17 08 inches 42 8 mm 1 68 inches With bezel 35 84 mm 1 4 inches Without bezel 22 0 mm 0 87 inches 751 48 mm 29 58 inches Ear to I O label 787 05 mm 30 98 inches Ear to PSU handle NOTE Zb is the nominal rear wall external surface where the system board I O ...

Page 126: ...ied power distribution units if applicable in country of use Power supply cords jumper cords and the associated plugs inlets connectors shall have appropriate electrical ratings referencing the rating label on the system when used for connection Table 54 PowerEdge R6525 PSU specifications PSU Class Heat dissipation maximum Frequency Voltage Current 800 W AC mixed mode Platinum 3139 BTU hr 50 60 Hz...

Page 127: ...lithium coin cell system battery Expansion card riser specifications The PowerEdge R6525 system supports up to four PCI express PCIe Gen 4 expansion cards Table 55 Expansion card slots supported on the system board PCIe slot Risers Riser width PCIe slot height PCIe slot length Slot width Slot 1 R2a Riser 2 x32 PCIe Low profile Half length x16 Slot 1 R1a Riser 1 x16 PCIe Full height 3 4th length x1...

Page 128: ...x M 2 SSDs 12 Gbps SAS Ext HBA PERC H840 NOTE The front PERC module for the PowerEdge R6525 system connects to the drive backplane The front PERC module is connected in two different ways Front mounting front PERC module Rear mounting front PERC module Drive specifications Drives The PowerEdge R6525 system supports 4 x 3 5 inch hot swappable SAS SATA drives 8 x 2 5 inch hot swappable SAS SATA driv...

Page 129: ... NIC port specification Feature Specifications LOM card 1 GB x 2 OCP card OCP 3 0 1 GbE x 4 10 GbE x 2 25 GbE x 2 25 GbE x 4 50 GbE x 2 100 GbE x 2 Serial connector specifications The PowerEdge R6525 system supports one optional card type serial connector which is a 9 pin connector Data Terminal Equipment DTE 16550 compliant The optional serial connector card is installed similar to an expansion c...

Page 130: ...0 8 16 32 1680 x 1050 60 8 16 32 1920 x 1080 60 8 16 32 1920 x 1200 60 8 16 32 Environmental specifications NOTE For additional information about environmental certifications refer to the Product Environmental Datasheet located with the Manuals Documents on www dell com support home Table 64 Operational climatic range category A2 Temperature Specifications Allowable continuous operations Temperatu...

Page 131: ... 20 C in an hour 36 F in an hour and 5 C in 15 minutes 9 F in 15 minutes 5 C in an hour 9 F in an hour for tape hardware NOTE Per ASHRAE thermal guidelines for tape hardware these are not instantaneous rates of temperature change Non operational temperature limits 40 to 65 C 40 to 149 F Non operational humidity limits 5 to 95 RH with 27 C 80 6 F maximum dew point Maximum non operational altitude 1...

Page 132: ...inch 8 x 2 5 inch 10 x 2 5 inch SAS 10 x 2 5 inch NVMe Rear storage 3 LP 2 FH 3 LP 2 FH 3 LP 2 FH 3 LP 2 FH CPU TDP CPU cTDP Max 120 W 150 W STD fan STD heat sink STD fan STD heat sink VHP fan STD heat sink VHP fan STD heat sink 155 W 180 W STD fan STD heat sink STD fan STD heat sink VHP fan STD heat sink VHP fan STD heat sink 180 W 200 W HPR fan L type heat sink HPR fan L type heat sink VHP fan L...

Page 133: ...R fan VHP fan No No 7402 180 200 24 L type HSK HPR fan VHP fan No No 7452 155 180 32 STD HSK STD fan VHP fan Yes No 7352 155 180 24 STD HSK STD fan VHP fan Yes No 7302 155 180 16 STD HSK STD fan VHP fan Yes No 7262 155 180 8 STD HSK STD fan VHP fan Yes No Table 73 Label reference Label Description STD Standard HPR High performance VHP Very high performance HSK Heat sink LP Low profile FH Full heig...

Page 134: ...ator turns solid amber if there is a drive error Check the System Event Log to determine if the drive has an error Run the appropriate Online Diagnostics test Restart the system and run embedded diagnostics ePSA If the drives are configured in a RAID array restart the system and enter the host adapter configuration utility program Temperature indicator The indicator turns solid amber if the system...

Page 135: ... guidelines section System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system Figure 102 System health and system ID indicator Table 75 System health and system ID indicator codes System health and system ID indicator code Condition Solid blue Indicates that the system is powered on is healthy and system ID mode is not ...

Page 136: ...ng properly Restart the system If the problem persists see the Getting help section iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem You can configure iDRAC Direct by using a USB to micro USB type AB cable which you can connect to your laptop or tablet Cable length should not exceed 3...

Page 137: ...TE The display stops scrolling when the button is released After 45 seconds of inactivity the display starts scrolling 4 LCD display Displays the system information status and error messages or iDRAC IP address Viewing Home screen The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or erro...

Page 138: ...include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home...

Page 139: ... the PSU is operational Blinking amber Indicates an issue with the PSU Not powered on Indicates that the power is not connected to the PSU Blinking green Indicates that the firmware of the PSU is being updated CAUTION Do not disconnect the power cord or unplug the PSU when updating firmware If firmware update is interrupted the PSUs do not function Blinking green and powers off When hot plugging a...

Page 140: ...formance EPP label Mixing PSUs from previous generations of PowerEdge servers is not supported even if the PSUs have the same power rating This results in a PSU mismatch condition or failure to power on the system CAUTION If two PSUs are used they must be of the same type and have the same maximum output power CAUTION When correcting a PSU mismatch replace the PSU with the blinking indicator Swapp...

Page 141: ...cs before contacting Dell for technical assistance The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss If you are unable to fix the issue yourself service and support personnel can use the diagnostics results to help you solve the issue Dell Embedded System Diagnostics NOTE The Dell Embedded System Diagnostics is also kno...

Page 142: ...splayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices Results System diagnostic controls Table 85 System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are run System health Provides the current overview of ...

Page 143: ...ervice Request Model or Keyword field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Cont...

Page 144: ...ing benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagnostic collection SupportAssist automatically collects system state information from your devic...

Page 145: ... the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM CLI Guide for iDRAC For information about Redfish and its protocol supported schema and Redfish Eventing implemente...

Page 146: ...penManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC Software RAID controllers or BOSS card and deploying the cards see the Storage controller documentation w w w d e l l c o m s t o r a g e c o n t r o l l e r m a n u...

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