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7 Troubleshooting
There is no gas:
Main gas valve is closed.
Open gas valve.
Gas pipe is bent.
Ensure the gas pipe has been properly fitted.
There is no ignition spark:
No current.
Check fuses in the fuse box.
Burners are not burning properly or not at all:
Burners are dirty.
Clean burner components.
Burners are wet.
Dry the burner components.
Burner cap is not fitted correctly.
Mount the burner cap correctly.
Gas valve is closed.
Open gas valve.
Gas cylinder is empty (when using LPG).
Replace gas cylinder.
The burners will not light:
The gas pipe is twisted, bent or kinked.
Ensure the gas pipe has been properly fitted.
The burners are dirty or wet.
Clean / dry the burner components.
The gas cylinder is empty.
Replace gas cylinder.
The burner caps are not fitted correctly.
Fit burner caps correctly.
The gas pressure regulator is closed.
Check to see if the regulator is open.
The lighting procedure has not been followed
correctly.
Follow the correct lighting procedure.
The flame is yellow
Pots and pans are stained:
The burners are dirty or wet.
Clean / dry the burner components.
The gas is running out.
Replace gas cylinder.
The burner caps are not fitted properly.
Fit burner caps properly.
The gas pipe is twisted, bent or kinked.
Ensure the gas pipe has been properly fitted.
Smell of leaking gas:
Are all the control knobs in the off position?
Check to see the knobs are in the off position.
The gas pipe is fitted incorrectly.
Ensure the gas pipe has been properly fitted.
The hose clamps require tightening or
replacing.
Have hose clamps tightened or replaced.
The regulator is faulty and needs to be
replaced.
Have regulator checked and replaced.
If the problem cannot be remedied after following the troubleshooting problem solving
guide, please consult with an authorised service agent or the dealer where you
purchased the appliance. Never attempt to repair a defective appliance yourself.
Problem solving guide—before calling for technical support