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18.

 

COMPLAINT FORM 

COMPLAINT FORM 

made on ...................................................... in  connection with complaint no.

 ...........................  

SUBJECT OF COMPLAINT 

EQUIPMENT TYPE: 

 ...........................................  

Equipment manufacturing date:   ............................................  

Equipment serial no.: 

 ...........................................  

 Equipment purchase date: 

 ............................................  

CLAIMANT 

Name and surname: 

 ............................................................................................................................................................  

Detailed address: 

 ............................................................................................................................................................  

  

............................................................................................................................................................  

Phone number 

 ............................................................................................................................................................  

DETAILED DESCRIPTION OF QUALITY FAULTS OR FAULTS RESULTING FROM THE MANUFACTURER’S FAULT 

 .................................................................................................................................................................................................................................. 

 

 .................................................................................................................................................................................................................................. 

 

 .................................................................................................................................................................................................................................. 

 

 .................................................................................................................................................................................................................................. 

 

 .................................................................................................................................................................................................................................. 

 

OTHER FAULTS

 ................................................................................................................................................................................. 

 

 .................................................................................................................................................................................................................................. 

 

CLAIMANT LODGES WARRANTY CLAIM FOR (SELECT APPROPRIATE): 

Warranty repair 

 Paid 

repair 

 

Post-warranty paid repair

 

CLAIMANT REQUESTS

 ......................................................................................................................................................................  

In case when claim is not taken into consideration because circumstances, mentioned in p. 17 and 18 of the  Warranty Terms are discovered, the 

CLAIMANT agrees to cover the costs incurred by the manufacturer’s service. 

 ....................................................................  

 ....................................................................  

  ...................................................................   

(city and data) 

(sign of claimant) 

(signature of serviceman) 

FAULT REMOVAL - to be filled by service  

Date of informing the service technician about fault .................................................... hour   .................................................................  
Name and surname of service technician    ..........................................................................................................................................  
Way of fault removal    .........................................................................................................................................................................  

 .................................................................................................................................................................................................................................. 

 

 .................................................................................................................................................................................................................................. 

 

Advice (DESCRIPTION) ......................................................................................................................................................................  

 .................................................................................................................................................................................................................................. 

 

END OF COMPLAINT 

Name and surname of service technician: ...........................  

 

Fault removal date:............... 

 

 

Justness of complaint: 

 ...........................................  

Duration of repair:  

............................................  

 

Fault (defect) has been removed, the equipment operates correctly. I hereby confirm removal of the fault. I declare that I have familiarised myself with conditions of war-
ranty on the basis of which I wish to register my complaint.

  

The Customer and the installation and service company confirm by their own signature that their personal data can be processed for service register purposes according 
to the art. 6 section 1, letter a of the General Data Protection Regulation of 27 April 2016 (EU L 119, 04.05.2016). 

 

 ....................................................................  

 ....................................................................  

  ...................................................................   

(city and data) 

(sign of claimant) 

(signature of serviceman) 

ATTENTION!  In case when claim is not taken into consideration because circumstances, mentioned in p. 17 and 18 of the  Warranty Terms are discovered, the CLAIMANT agrees to cover the costs incurred by the manufac-
turer’s service.* 

*cost per man-hour and travelling expenses are calculated according to the current price list available at www.defro.pl. 
 

Summary of Contents for QUADROOM STONE

Page 1: ...operating manual dry stove DEFRO HOME QUADROOM version STONE translation of original operating manual issue 3 June 2020 ...

Page 2: ...racja musi być przekazana wraz z piecem wolnostojącym w przypadku odstąpienia własności innej osobie This Declaration of Conformity becomes invalid if any changes have been made to the DEFRO HOME QUADROOM Dry Stove if its construc tion has been changed without our permission or if the dry stove is used not in accordance with the operating manual This Declaration shall be handed over to a new owner...

Page 3: ...he Warranty Card to the following address DEFRO Sp z o o Sp k Centrum Serwi sowe Ruda Strawczyńska 103a 26 067 Strawczyn fax 41 303 91 31 serwis defro pl By sending back your Warranty Card you will be registered in our DE FRO heating boilers users database and we will be able to provide you quick and professional technical support If you do not send back a correctly filled in Warranty Card and the...

Page 4: ...ng 11 7 CLEANING AND MAINTENANCE 12 7 1 Basic operations and cleaning by the user 12 7 1 1 Cleaning before each starting 12 7 1 2 Window panel cleaning 12 7 1 3 Doors gaskets 12 7 1 4 Furnace chamber 12 7 1 5 Flue 12 7 2 Periodic inspection by authorized service 13 7 3 Shutting the stove down 13 8 TROUBLESHOOTING 13 9 MEASURES IN CASE OF FIRE IN THE FLUE SOOT IGNITION 13 10 REMOVAL DUE TO WEAR OUT...

Page 5: ...rns Hint Informative symbol Useful information and hints are marked in this way 2 BASIC SAFETY RULES 2 1 SAFETY WARNINGS The national and local provisions should be met Equipment should be installed in compliance with the legal standards applicable in the given location region or country The equipment should be used by persons including children of impaired physical sensory mental capa bilities an...

Page 6: ... pipe and through special outlet located at the back of the equipment ADDITIONAL INFORMATION In case of any problems you should contact sales out let or qualified personnel authorized by DEFRO Re quest original spare parts if the repair is necessary Use only fuel with properties compatible with the rec ommendations of this operating manual Check and clean flue gas discharge ducts connecting piece ...

Page 7: ...5 side openings for air duct 16 bottom opening for air duct 4 2 TECHNICAL DATA Picture 3 Dimensions of DEFRO HOME QUADROOM dry stove in mm Picture 4 Dimensions of DEFRO HOME QUADROOM dry stove in STONE version in mm 1400 472 500 441 528 362 43 456 111 109 472 445 406 410 246 386 160 146 146 166 472 500 441 528 359 30 456 406 386 160 146 166 1400 111 135 472 442 408 246 146 ...

Page 8: ...tion of the equipment and can lead to loss of warranty and decline of the liability for the product Dry stove is not intended for combustion of wastes and forbidden fuels cannot be combusted in it Wood should be seasoned minimum two years Firing with wet wood with low calorific value decreases the efficiency and has adverse influence on dry stove life time It is not recommended to use softwood and...

Page 9: ...ding should transfer a load of 150 kg If this condition is fulfilled the dry stove manufactured by DE FRO can be installed without needing to reinforce the floor slab Nonetheless if you are not sure about design of floor slab where the stove is to be installed you should absolutely contact with building designer to reinforce the floor slab or execute special structure distrib uting the weight on l...

Page 10: ...xceed 2 3 metre number of changes of directions inclusive of use of the T component should not exceed 4 Chimney or individual smoke duct should meet the following re quirements be resistant tocombustion products water proof and suitably insulated in compliance with conditions of use be made of materials resistant to normal mechanical stresses heat action of combustion products and possible condens...

Page 11: ...rs of combustion This is completely normal You should strongly vent the room at that time Check tightness of joints once again when fuel is completely burned out and equipment has been cooled down Empty the ash drawer prior to each successive start up of the equipment Remove grate then ash drawer usinghandles and remove the remaining dust Window panel should also be cleaned Do not use sharp materi...

Page 12: ...ash pan holding the handle and carefully remove it after removal of second part of grate It is recommended to remove dust from ash pan chamber and furnace 7 1 2 WINDOW PANEL CLEANING It is recommended use dry brush to clean the ceramic glass If the contamination is significant to use suitable cleaning agent spray and spray little amount and then clean the window panel with a cloth Do not use abras...

Page 13: ...the stove operating manual Correct operation can be disturbed by an atmospheric condi tions air moisture content fog wind atmospheric pressure and sometimes by closely located high facilities In case of repeated problems you should turn to chim neysweep company to confirm reason for such condition and to indicate the best solution for the problem 9 MEASURES IN CASE OF FIRE IN THE FLUE SOOT IGNITIO...

Page 14: ...n the Republic of Poland 9 During the warranty period the Guarantor ensures free of charge repairs of any physical defects of the product within the period of a 14 days after the fault report unless the repair requires re placement of constructions elements of the product b 30 days after the fault report if the repair requires replace ment of constructions elements of the product c subject to poin...

Page 15: ...ers from the statutory warranty regardless of powers resulting from the guarantee If the purchaser exercises his powers resulting from the warranty the period for execution of powers resulting from the warranty will be suspended from the date of notice about the defect This period will be continued from the date of refusal by the Guarantor about execution of obliga tions resulting from the warrant...

Page 16: ...16 ...

Page 17: ...n delivered as complete the device showed no failure during the first start up carried out by a service company has received the Operating Manual and equipment s installation manual with this Warranty Card filled in has been familiarised with equipment s operation and maintenance city and data user signature filled by the manufacturer filled by the user The Customer and the installation and servic...

Page 18: ...18 14 CARRIED OUT WARRANTY REPAIRS AND MAINTENANCE No date fault description repaired element description of repairs comments Stamp and signature of Service 1 2 3 4 5 6 7 8 9 10 ...

Page 19: ...n delivered as complete the device showed no failure during the first start up carried out by a service company has received the Operating Manual and equipment s installation manual with this Warranty Card filled in has been familiarised with equipment s operation and maintenance city and data user signature filled by the manufacturer filled by the user The Customer and the installation and servic...

Page 20: ...20 ...

Page 21: ...hnician Way of fault removal Advice DESCRIPTION END OF COMPLAINT Name and surname of service technician Fault removal date Justness of complaint Duration of repair Fault defect has been removed the equipment operates correctly I hereby confirm removal of the fault I declare that I have familiarised myself with conditions of war ranty on the basis of which I wish to register my complaint The Custom...

Page 22: ...22 ...

Page 23: ...hnician Way of fault removal Advice DESCRIPTION END OF COMPLAINT Name and surname of service technician Fault removal date Justness of complaint Duration of repair Fault defect has been removed the equipment operates correctly I hereby confirm removal of the fault I declare that I have familiarised myself with conditions of war ranty on the basis of which I wish to register my complaint The Custom...

Page 24: ...24 ...

Page 25: ...hnician Way of fault removal Advice DESCRIPTION END OF COMPLAINT Name and surname of service technician Fault removal date Justness of complaint Duration of repair Fault defect has been removed the equipment operates correctly I hereby confirm removal of the fault I declare that I have familiarised myself with conditions of war ranty on the basis of which I wish to register my complaint The Custom...

Page 26: ...26 ...

Page 27: ...27 19 REGISTER OF INSPECTIONS OF SMOKE DUCTS date stamp and signature of chimneysweep date stamp and signature of chimneysweep ...

Page 28: ...test report no 217 19 LG DECLARED PERFORMANCE Essential characteristics Performance Technical specification CO emission in combustion products 0 0992 13 O2 1240 mg m3 13 O2 PN EN 13240 2008 OGC emission in combustion products 90 mg m3 13 O2 Commission Regulation EU 2015 1185 NOx emission in combustion products 106 mg m3 13 O2 Commission Regulation EU 2015 1185 PM emission in combustion products 7 ...

Page 29: ...03A PARAMETERS OF THE EQUIPMENT UNIT MODEL IDENTIFICATION DEFRO HOME QUADROOM Energy efficiency class Direct thermal power kW 9 6 Indirect thermal power kW N A Energy efficiency Index EEI 106 Efficiency at nominal thermal power 80 2 Efficiency at minimal thermal power N A Special precautions during assembly instal lation or maintenance of the equipment Consider guidelines included in the Service M...

Page 30: ...30 ...

Page 31: ...31 ...

Page 32: ...09 702 720 509 577 900 DEFRO Spółka z ograniczoną odpowiedzialnością Spółka komandytowa 00 403 Warszawa ul Solec 24 253 Manufacturing plant Ruda Strawczyńska 103 A 26 067 Strawczyn tel 41 303 80 85 biuro defro pl NIP 9591968493 ...

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